Mealey's Furniture

After contacting ***, they find that there are no manufactural defects to your furniture that requires servicing

The customer's furniture was delivered today, January

*** ***,There is no need for *** *** to contact us as wellI simply need to clarify the factsAs to the military discount, my comment there was simply to, again, clarify the eventsThat is the only documented contact after delivery that we have prior to the request to take back the furniture, That is why I pointed the dates outIn short, my understanding is that there is nothing wrong with the set but that it is not comfortable for youWe do not take back used furniture but, in an effort to try to work thru this with you, I can offer 60% of the prices of the sofa and loveseat to take the pieces backI could also refund the warranty for the sofa and loveseat in full. Please understand that it is not my intent to try to extract money from youI would most definitely prefer not to take this step as it is loss all the way around- for yourself and for Mealeys. I am willing to do this simply to try to satisfy a customer but I could not offer any more credit than thatObviously, The manufacturer will not take the merchandise back from us at this pointI will await your responseRespectfully,Ed D***Mealey's Furniture

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the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I have tried repeatedly for the last two months to speak to a manager, district manager etc., to discuss the new invoice they send meNo one has returned my call to explain the invoice I receivedI have asked why is the price for the full bed accessories higher than the price of the the queen accessories? No responseI have asked for my new total that I now owe,, no one has responded The store wants to charge a restocking fee on items that I was told was not in stock, so my promised delivery date of the last week in June,turned into a delivery date of August 12thI purchashed the queen bed on the information and guidance I was given by their salespersonHe told me to measure the headboard areaHe never told me to take the rails into considerationHe was the expert in this area, not meI have contacted the Bank that is financing the set and they have not received an updated invoice as of September 25thThe bank said they will do an investigation, as soon as I send the invoice that I have showing the new prices. I have constantly called Mealey's asking for clarification of the bill and their pricingI always receive a promise that I will receive a call back, but it never comes.
Regards,
*** ***

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Answered]
Complaint: ***
I am rejecting this response because: the order was placed under my fiance's name: *** ***, phone number ###-###-####
Regards,
*** ***

*** ***,
I am aware of your phone call with our store representative, Heather, whereby you indicated that *** company would not cover nail polish in their warrantyThis is true and we do have the signed warranty that indicates thatThere is no recourse with *** on
thisIt appears that the phone conversation did not go well and you hung up prior to any indication of facts about the setIf this is incorrect, please let me knowIn either case, as the *** Fabric Protection Plan does not cover this eventuality, we will try, if possible, to see if there is something we can doIf we are unable to do anything, we will refund to you the amount you paid for the *** Fabric Protection Plan on the loveseatIf you can first explain where the stain is located on the loveseat, that would be a good startI know Heather tried to contact you last night but has not heard backAfter we know some of the facts, we can give a definitive answer about whether something can be done to the merchandise or, if you feel you were mis-led as to the *** Fabric protection Program, we will refund the warranty paid for the loveseatRespectfully,
Ed D***

We're sorry to hear about the customer's dissatisfaction with the service and encourage the customer to contact the store in order to have the appropriate furniture parts delivered to the customer's home

I have reviewed the issue with our service department and have included a picture of the issueIn addition, our service department has been in contact with a company located in the Chicago area that can resolve the issueI am not questioning how or why this occurred but agree that something
has been broken and needs repair and/or replacement of a partIf your daughter would be willing to give a few dates when she would be available for a visit from a service technician (maybe Saturdays would be the best day?), I will have our service department set up the appointment I would estimate that the visit would cost us between $- $and the visit would last for 1-hours so, if you would rather handle this without our involvement, I would be willing to send a check for $100. I am not willing to refund the purchase price of the furniture but we are happy to arrange and pay for the technician visit or send a $check and your daughter can arrange privately Respectfully,Ed D***

From: *** *** Date: Mon, Mar 27, at 11:AMSubject: complaint #***To: "[email protected]" I’m writing to let you know Mealey’s called me Saturday with the willingness to refund my order for the bedroom set, set up
delivery for Livingroom furniture for Friday, March 31st AND gave us the option of looking at alternative bedroom sets to replace the one we cannot get delivered. We went in later on Saturday and picked out another bedroom set which is set to be delivered Friday, March 31st. I will consider this complaint resolved if the delivery goes as planned and there is no issue with any of the furniture. It frustrates me that a Revdex.com complaint had to be issued to get this resolved. L Respectfully, *** ***

We have been regularly in contact with the customer in order to assist them in servicing the merchandiseOur District Manager has been attempting to contact the customer, per customer's request, but was unable to reach anyone as of 11/We are committed to working to resolve the customer's issues
to the best of our abilities and are confident that these issues will be resolved to the customer's satisfaction within a reasonable time

First and foremost, let me apologize for the delay in the merchandise arrivalWithout getting into too many details, we had several issues with a computer conversion and this resulted in us giving incorrect and sometimes no information to our guestsIn addition, there was a delay in production at
the manufacturerIn short, it was the perfect storm and the arrival is delayedI have checked carefully with the manufacturer and the product will not arrive to us until the end of JanuaryWe appreciate your patience and, if you are willing to wait, we would be glad to send out a $gift card after delivery for your patienceIf you are not interested in waiting, I will process a refund to your account immediately.Respectfully and with my sincere apology for the delay,Ed D***

Our prices are tagged in all of our stores with the MSRP and our promotion can range from to up 60% off of that priceFor this particular promotion we had the buy one room and get the second room for free with everything in the store still tagged at the MSRPIts very straight forward, and we
apologize if this may have caused any confusionWe are still willing to offer the customer the price that she quoted before but we cant combine that price with our current pricing and promotion

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Complaint: ***
I am rejecting this response because:Again if I were unhappy with this furniture I would have returned it with the other setI only called back because they didn't credit me the proper amount of money When the service person came out he did fix the one set to my approvalWhen I went over this with the manager at time of said return I told him as muchI just wanted the correct amount of money that was owed to me which Is the amount of And again I just want the dollars that is owed to meThat's it again I have no issue with the furniture
Regards,
*** ***

The furniture comes with a one-year manufacturing warranty (which does not cover breakage such as the damage described)The purchase, from 2013, is no longer covered by the manufacturing warrantyTherefore, we will not be able to service the merchandise