Mealey's Furniture

I apologize that the tables are not acceptableThe manager of the Distribution Center examined them personally and the distress marks are consistent with what he has seen in the pastWe will honor your request to pick up the matching coffee table and refund the delivery fee as wellI will have the store manager contact you for a pickup date that will accommodate your schedule.
Respectfully,
** ***
Mealey's Furniture

Prior to receiving this message, I had already set up to have my furniture exchanged. The furniture required deliveries that day because they delivery company brought the one piece of furniture. Again, another hours of my life that I had to waste due to another mistake made by Mealey's. The first delivery was fine and I accepted the coffee table.
When I was examining the table, I came across dented mark. The first one I came across, ok fine, but then I came across another one. Both of them were on the corners of the table and the second one I could literally put my nail and some of my finger inside of a hole. I understand that tables have stress marks but I have literally seen different sofa tables and coffee tables, and minus this one, none of them had stress marks that caused holes in the wood.
It was explained to me that they are stress marks and I was going to be refunded money for a piece of furniture since I refuse to accept a piece of furniture that in my opinion is damaged. This is NOT an acceptable solution to the issue.
You should not blame a customer and make them feel bad because they do not want damaged furniture. I did not damage the furniture nor did I examine the furniture before it left the warehouse. I would like a sofa table that does not have holes in it and starches on top of it. I do not think that is much to ask. Should you refuse to provide that, I want you to come and pick up the coffee table because I will not be paying for a coffee table when I don't have the matching sofa table
Also, should you make this decision, I would like my delivery charge refunded because I will now have to look for a new sofa table and coffee table, pay for shipping and pay for the warranty. When I purchased my furniture, I was under the assumption that I was getting the furniture for my house and would only have to pay one delivery fee and one warranty fee. Due to the way that your company has treated me and handled all the situations that have went through and there were plenty of them, I am going to have to pay another company to deliver a sofa table and coffee table. After all the stress and wasted time your company has caused me (including me having to wait around for delivers for what should have been one delivery), the very lease you could do is refund me my delivery fee after you pick up the coffee table
I would also like to make known that my experience with Mealey's has been nothing but problems, stress and honestly the worst experience I have ever had with a company. A company should never blame or make a customer feel guilty because they do not want damaged furniture. I should not be held accountable for something that I did not do, cause or have any control over. Mealey's delivering me damaged furniture is nothing I have control over and telling me that I have no choice but to accept it or I don't get my furniture is appalling that a store would treat a customer like this. Your company has delivered wrong furniture, damaged furniture, damaged my wall, and attempted to exchange the wrong furniture, which happened on May 6,
I want to make clear again that I am NOT satisfied with the this situation has been resolved up to this report and I expect that my monthly fee will be adjusted since I am being refunded for the sofa table, coffee table and delivery fee should you choose not to do the right thing and provide me with an undamaged sofa table Complaint: ***I am rejecting this response because:Regards,*** ***

[* *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My understanding is that this has been settled and the guest is satisfied with the outcomeIf this is not the case, I will look into again Ed D***Mealey's Furniture

*** ***,I reviewed your account and apologize for the inconvenience thus farI agree with you, this has gone on long enough and if you call my direct line, I will be happy to schedule a day to remove the mattress and issue you a credit for the mattressMy number is ###-###-#### and if I am
not at my desk, I will return your call as soon as possible.Respectfully,Ed D***C.O.OMealey's Furniture

Should the customer wish to discuss the cancellation of any merchandise, they would need to contact the store manager firstWe thank the customer for their time and continued patience and are confident their concerns will be addressed by the store

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Mealeys response" After contacting ***, they find there are no manufactural defects to your furniture that requires servicing" is both ludicrous and laughable! *** did not even see the *** sectional that we purchased from MealeysTherefore that statement has no meritIn fact Mealeys stated that it is almost impossible to get *** to return their phone callsIt is obvious that *** manufactures furniture, ships it out and is doneIt is obvious that Mealeys then sells that *** furniture and is doneBoth without regard for customer serviceBoth are very poor examples of American Business. You are an embarrassment to the furniture industry and I am assured that someday you will be out of businessYour responses to our issues lack credibility and therefore make no senseA simple partial refund was all that was requested. All Mealeys employees from Dave C***, Dan F*, Marla and Ed D*** should be embarrassed for their inability to do a simple job professionally and write an intelligent sentenceLearn from these mistakes and improve your business and customer service departmentAppropriate feedback will be left on all available venuesI am assured that the Revdex.com will grade you accordinglyYou need to understand that "word of mouth" goes a long long wayAgain you could have avoided this embarrassment with a partial refund!
*** And *** ***

I apologize that you have been receiving phone calls for this balance dueWe do show that in the account but I will contact the store today to remove the balance and stop contacting you about this.
Respectfully,
** ***
Mealey's Furniture

*** ***,
I apologize that this has been so distressing for you, that is not our intentionAs it appears you would like to return the mattress and box spring as quickly as possible, I will make the following offerWe will take back the mattress and box spring for the agreed upon
$pick up and disposal feeAt that time, we can also take back the television set that was given with the purchase of the mattress and box springWe would then refund the price of the mattress and box spring $minus $100= $plus taxI'm sorry but the television would have to be returned if we are giving a refundIf you want a store credit instead of a refund, we will gladly leave the television set in your homeThe store credit would not have to be for a mattress and box spring but for any merchandise of your choosingUnfortunately, if you would prefer not to purchase other merchandise, the television set would need to be returned as wellRespectfully,
Ed D***
Mealey's Furniture

The customer placed an order for the furniture with us in October, after a series of paymentsOur policy is such that furniture is ordered when a certain percentage of the total sum is paidThe customer reached that minimal sum in October, after which we subsequently made the orderThe furniture
was ordered and is scheduled to arrive to our warehouse around the 17th of NovemberThis is well within the 2-week time frame it takes for furniture to arrive

I apologize for the late response but I wanted to make absolutely sure I had accurate information prior to respondingFirst and foremost, let me apologize for the delay, it was not anticipated by usI am not making excuses but, in an effort to explain the reason, I will just say that we
had a computer system conversion that did not go as well as we would have liked and it wreaked havoc with our orders and our inventory.The merchandise will not arrive until mid-January at this point and, if you choose to wait, I would be glad to arrange a $gift card for a lamp or accessory to be sent after the delivery is complete.Again, please accept my sincere apology for the delay.Ed D***Mealey's Furniture

We apologize for the glitch and we were able to remove the $balanceWe are awaiting on your special order loveseat and should be expecting it any dayWe apologize on this delayThe manufacture had a slight delay on the custom fabric that was choose by the customerWe look forward to taken and fulfilling our obligation to the *** Family

Customer purchased om 12/3/and had requested for her furniture to be delivered on 1/4/We had informed the customer that we could not guarantee that delivery date but could deliver her mattress because the manufacture of the manufacture is domestic unlike her bedroom set that comes from
over seasWe delivered the mattress as promised on 1/4/We delivered another time on 1/21/and have only the Kind bed and nightstands that remain undeliveredWe have a eta of 2/20/for those pieces and have kept in communication with the customer on the updates as we receive them from the manufactureThe customer has not been billed for those pieces she hasn't receivedWe apologize for the delay and look forward to fulfilling her order be the end of the month

Since you have stated that you are satisfied with the merchandise in your home and the additional $will resolve your issue, I will process this refund to your *** account in order to bring closure to the transactionRespectfully,
Ed D***

The customer was issued a credit by the manufacture where he applied it to a new order on 2/9/Customer's issue has already been taken care of

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me to receive the order at the end of the month I would also request that the main office or contact to Revdex.com contact my wife directly ###-###-#### as the local store has not been helpful in answering our requests and very unresponsive
Regards,
*** ***

We have already provided the customer with a $discountAs our general manager explained to the customer when speaking with them directly on October 4, we cannot provide any further discounts on this particular orderOur GM offered the customer his email address and stated that the customer
can contact him on any future purchases for more discountsWe believe that our discounts were more than adequate, especially given that we cancelled and fulfilled a new order (which has since been delivered as of October 4)

From: *** ***Date: Wed, Mar 29, at 2:PMSubject: Please cancel my complaint.To: [email protected] have resolved with the merchantComplaint # ***Thank you for your assistance.Sent from my ***

*** ***,
I sincerely apologize for your aggravation and inconvenienceI realize that you are now to the point that you do not want to have any further dealings with us and I do not want to cause you further aggravation so I will have the store contact you for a date to pick up
the merchandise and issue a full refund as per your requestAgain, please accept my sincere apologies for the inconvenienceEd D***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is poor, but am ending the dispute due to growing weary in dealing with MealeysThe offer will be accepted in order to move forward and waste no more of my valuable time Regards,
Regards
*** ***