Mealey's Furniture

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me to receive the order at the end of the month I would also request that the main office or contact to Revdex.com contact my wife directly ###-###-#### as the local store has not been helpful in answering our requests and very unresponsive Regards, [redacted]

** [redacted] is currently scheduled for delivery for the remaining items on 2/11/We look forward to completing the delivery with no further issues or delaysWe will address compensation after delivery for the delay from our manufacture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I have tried repeatedly for the last two months to speak to a manager, district manager etc., to discuss the new invoice they send meNo one has returned my call to explain the invoice I receivedI have asked why is the price for the full bed accessories higher than the price of the the queen accessories? No responseI have asked for my new total that I now owe,, no one has responded The store wants to charge a restocking fee on items that I was told was not in stock, so my promised delivery date of the last week in June,turned into a delivery date of August 12thI purchashed the queen bed on the information and guidance I was given by their salespersonHe told me to measure the headboard areaHe never told me to take the rails into considerationHe was the expert in this area, not meI have contacted the Bank that is financing the set and they have not received an updated invoice as of September 25thThe bank said they will do an investigation, as soon as I send the invoice that I have showing the new prices I have constantly called Mealey's asking for clarification of the bill and their pricingI always receive a promise that I will receive a call back, but it never comes Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the order was placed under my fiance's name: [redacted] , phone number ###-###-#### Regards, [redacted]

My understanding is that there was some mis-communication of the issues listed but that our store manager at the Devon location has been in contact and the situation should be resolved by the end of this weekRespectfully, Ed D [redacted] Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Regards, [redacted] the inspector did come out and I spoke to coustomer service which I called I spoke to lindsy and was told matress is partly bad but not bad anoff to replace I would have to wait until it gets worse and call later also the inspector saw matress on right is bent up his solution was put right on left and left on right I can not under stand why I paid a lot of money for a bed that I can not use and I have to make it worse to fix wether it is mealeys or [redacted] some one has to make it right I am done calling their salesman coustomer service some one should call me thank you [redacted]

[redacted] ***, My understanding is that there is a service technician scheduled to visit your home on 3/12/2015. I will not have the results of the report until 3/16/15. I will be in touch after the report is filed to see if your concerns can be resolved. Respectfully, Ed... D***Mealey's Furniture

We would like to sincerely apologize to the customer for the damages sustained during the delivery processAs we have relayed to the customer, we have an insurance company that handles such incidents and they have authorized an amount to be paid in order to have the damages repairedWith regards to the final piece that has not yet been delivered, I will inquiry about this further and seek to find a satisfactory resolution.We would like to thank the customer for their time and continued patienceWe are confident these matters will be resolved in a satisfactory way

[redacted] , We have not been involved other than giving you the phone number for the warranty company that insures the merchandise so am somewhat confused by your reference of stealing your moneyIf you are unhappy with their answer and would like the warranty dollars refunded to you, I will do thatIf you would like one of our independent outside service technicians to perform a one time call to your home, we will do thatThe warranty, however, clearly states what is covered and what is not coveredPlease let me know how you would like to proceedRespectfully, Ed D [redacted] Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: They have NOT delivered on their promise to make goodMr Felix R [redacted] continues to make promises but never fulfills themAs far as I am concern I will continue to pursue this matterThey are lying cheats with a bad business practiceI will purse this matter also with the State attorney general and small claims court also I will be calling news station and let them know what a bad company Mealy's is Regards, [redacted]

Unfortunately, the information provided by the customer is misleading and inaccurateThe customer did purchase furniture in AprilThat was cancelled, however, after the customer began disputing the chargeThe customer then had a new invoice made on August The furniture for that is still
on order and has not yet arrived

We have already issued a check to the customer and it was sent to the store tomorrow for the customer to pick upThe customer will be called once the store receives the check

[To assist us in bringing this matter
to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:this makes no offer to remedy this business's shoddy product, for which I paid a premium price
Regards,
*** ***

Our response is the same

Customer's sales terms were adequately explainedThe customer can speak to the manager of the store if they choose to

*** ***,My understanding is that you spoke to Kim who is the general manager of the storeThe offer is as follows:Pick up mattress only for a refund of $1049.50Pick up mattress and box spring for a refund of $1280.73We will not refund the entire amount and leave merchandise in the homeIf you want a full refund, we would need to have all of the merchandise returned.Ed D***Mealey's Furniture

Cancellation is not possible, as the furniture has been in the customer's home for far too long at this pointWhile we are saddened to see that the customer is not satisfied with their furniture, the customer was delivered exactly what was ordered and subsequently paid for exactly what was
received

We have given the customer a reason for the refund amount, which is consistent with our policyWe will continue to work with the customer, however, our intention is to remain consistent with our policy

My understanding is that our delivery team went to the home on 7/3/and that the issue is resolvedIf this is not the case, I will contact the manager to investigate further
Ed D***

When our certified *** inspector went to inspect the mattress, he found no such defect that would grant under the warranty a new mattress