Mealey's Furniture

*** ***,
I apologize for the delay in the merchandise arrivingWe have been working all morning to try to get an update from the manufacturerUnfortunately, since this set is being produced for you in an alternate color of the way we have it shown in the store and the way we
stock the merchandise, we cannot get it faster than the amount of time the manufacturer takes to produce itRest assured that this is not our intentionThere really is no benefit to us to take an order and quote a time that is different than what the vendor originally told usObviously, we are the ones who will answer to you and not the manufacturerIt will definitely not ship before the week of 7/since the manufacturer is closing the plant for a week after July Since you are stuck with no merchandise, I can offer to provide you with a loaner sofa and loveseat (or sectional) to use until your set arrivesPlease let me know if you would like to explore this option but the set will not arrive in the time frame you require due to it being ordered in a fabric color different than our display.Respectfully,
Ed D***
President, Mealey's Furniture

Unfortunately, we cannot allow for a cancellation of the merchandise because it's been in the customer's home since late However, we are offering that the customer a reselection of the merchandise or an exchange for a similar brand new set (whichever choice they make is fine with us)We feel that this is a very generous offer as we are going beyond what is obligated of us

We understand her frustration and we will have some contacting them to pick up the furnitureWe don't plan on refuting her dispute with the credit card companyWe hope you give us another chance in the future

Ed,
Even though I don't agree with your business antics, or the way you advertise information, I will accept a FULL refund as stated in your last message on here.
A full refund being, the sofa, love seat and the over-sized chairand I do think you should refund me for the warranty which served me no purpose.
As you advertise that as well, "you pay your customers for the warranty if there is no claim filed"m or is this a advertisement as well?
I understand I filed a claim, however, you taking my furniture away and leaving us with nothing is not an appropriate way to fix this or an answer to my claimI will accept a pick up as soon as possibleYou have my contact number to reach meTrust me, I don't want a relationship with you or your stores ever again.
***

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Complaint: ***
I am rejecting this response because: They have NOT delivered on their promise to make goodMr Felix R*** continues to make promises but never fulfills themAs far as I am concern I will continue to pursue this matterThey are lying cheats with a bad business practiceI will purse this matter also with the State attorney general and small claims court also I will be calling news station and let them know what a bad company Mealy's is
Regards,
*** ***

I believe that the pickup and return of you merchandise has been handled by the store and it is to your satisfactionIf this is not the case, I will look into further.Respectfully,Ed D***Mealey's Furniture

*** ***,
I apologize for the issues you have experienced and your frustration over the processAt this time, after researching the many notes we have accumulated on the invoice and speaking to the parties involved, my understanding is that we are awaiting word on a date to pick up
the merchandise from your home and issue a refund in full. You have suggested this option several times and I believe that you are correctWe certainly do not want to aggravate you any more so will await word on a date that is convenient for you
Respectfully,
** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

My understanding is that there was an issue with one of the chairs on this latest deliveryIf this is settled to you satisfaction, I will credit your account for the $rather than send a gift card but, unfortunately, that is the most I can doI sincerely apologize for the inconvenience but we
merged computer systems and the past 4-weeks has been very difficult in obtaining accurate information from the new systemI realize that it has been very frustrating and, again, I am sorry for the issues.Ed D***Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
I am Rejecting this because Mealeys DID NOT live up to its full expectations with the couch/ sectional deliveryThere were items MISSIzng that were NOT delivered to me!!square fabric storage units that are included in the purchase of the set I boughtTo meThis is considered a Unfair Business practice to meThe consumerDoes this border in Ilkegal *** ***????

We understand and apologize to the *** FamilyWe Appreciate their patients, as the manufacture has had continuous delays with their shipmentOur final ETA from the manufacture is 3/10/The Manager and District manager have maintained contact with the customerShe has received a credit
of a $on 1/9/and another $credit back on 2/19/as compensationWe look forward to receiving the shipment on 3/10/and completing the final two pieces to their bedroom

*** ***,
I apologize for the issues you have had with your merchandiseMy understanding is that we are waiting for a date from you to return the balance of the merchandise purchasedWhen we pick up the rest of the furniture for refund, you will be credited back to your
account all monies paid to Mealey's FurnitureThe $coupon was used to reduce the purchase price for merchandise that you had already purchasedThis was not monies paid by you to us and, therefore, will not be refundedThe coupon has no cash value (stated on the face of the coupon which we have at the store) but is simply a reduction of the purchase priceSince you are no longer keeping any of the merchandise, there can be no reduction of a purchase priceAgain, we apologize for the issues and the inconvenience but since we are not able to satisfy your expectations of the merchandise, we agree with your decision to have all of the merchandise removed for a full refund of monies paidRespectfully,
Ed D***
President, Mealey's Furniture

The mattress was picked up and a $fee was agreed upon therefore the credits were applied as such: $applied to the
order for chairs (invoice # ***) and $refunded to *** ***The money was refunded on 10/23/and this completes all transactionsWe are not privy to a customer's account, nor should we be, but this is what we did on our end and it clears all credits and payments due Ed D***

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Complaint: ***
I am rejecting this response because: Mealey's conveniently kept pushing me off to use the fact that the furniture has been with me so longHad this been addressed properly and returned calls made back to me as promised when I reached out to them several times weeks prior to my complaint with the Revdex.com; time wouldn’t be of the essenceThey used this as a crutch to further an excuse of not helping me, or listening to my complaint at handAttached I have enclosed a copy of my billing receiptHad I not paid this furniture off right away when placing the order, I am sure they would be listening to me and correcting the problem at handThey procrastinated on their endI not only had to return calls because they would not commit and call me back when instructing me a given time but leave work early and go out of my way twice to drive to their store so I would get answers and the issue addressedI have two very expensive chairs that were sold to meAs you can see on the invoice it shows two recliners boughtIt states it right there in black and white “recliner.” This is not what I gotI have two chairs that recline only to a lounge positionWhen I try to recline on both chairs; they force me forwardThey will not recline or stay in recline position what so ever This is not what I spent my money onIf a product is advertised as one thing and you receive something other than that than this is fraudulentDuring my visit to the store to address this issue my salesperson told me that yes he takes partial blame and responsibility as to what has happenedHis answer was he could sell me two other chairs at a substantially discounted priceAre you kidding me? I have two thousand vested in these chairs that don’t perform as advertised and he wants to sell me two more chairsThis is highway robberyThe chairs are here and are non- functioning as advertisedI would love to show you how they forcefully throw you forward when trying to reclineWould love someone from the Revdex.com to come to my home to see my complaint at handAs a consumer; I should receive what I properly paid forAn item to do what it is supposed to and function to 100% satisfaction upon arrival.*** ***

*** ***,
I am sorry that the relationship has deteriorated to this point but, sadly, it hasFor that reason, I will not send more merchandise out to your home but will continue to offer a refund in full if we can schedule a date to remove the merchandise from your homeSome points for clarification:
The upholsterer, *** ***, has been a sub-contractor for Mealey's for over years so we do, in fact, know who these people are and he is not a "stranger". We sub-contract with several technicians who own their own businesses and we feel an independent opinion from one of these persons, who stake their reputation of their own business on each visit, is importantI am sorry you do not agreeHe contacted you from the road when he discovered he could not make the appointmentAgain, I apologize that this does not meet your expectations and/or requirementsAs for the parts, they are not "cheap offline' parts but standard, stocked partsIn addition, Mealey's is not the manufacturer of the product as stated in the response
As for the refund of the money, the refund would not go to a credit card and we would have absolutely no access to the moneyIt is not a refund to "their own credit card" as statedThe refund would go to *** *** who would, in turn, refund you for any paid portion of your accountWe are not privy to your financial status with them nor should we beIn light of some of your other assertions such as "he would have fixed my furniture with God only knows what junk he ordered" and "the last place I would want to purchase furniture from would be Mealey's", I am at a loss to understand your refusal of a pickup and full refund for the merchandiseAt the risk of repeating, I am sorry we are at this place but we areI will not, however, send more merchandise to your home as prolonging the relationship would not appear to be in either of our best interestsRespectfully,
Ed D***

We apologize by damaged pc to your sectionalWe stand by the quality of our furnitureThe pc was exchanged to you and if you are not happy with that exchange, we are happy to exchange it againThe quality of the furniture was displayed to you to see and the quality from our showroom to your home
hasn't changedWe cannot return it for a full refund but we have offered to exchange it for you for a sectional that's more to your likingsThe offer is still available to youThank you

I will process the 50% refund as you have specified.Ed D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

*** ***,I apologize for the issues with your chairsSince they are out of the warranty period, we will not be able to send the chairs back to the manufacturerBecause you are so displeased with them, however, I would like to make the following offer based on verification of the price you
paid for the setOur records indicate that the piece set (table and chairs) were purchased for $and that the additional chairs were $eachThis totals to $Since you have indicated that the price paid was $1500, I wanted to make sure we were talking about the same purchaseIf, in fact, you can verify the prices I have on record, I would be happy to refund $per chair to your accountWe will not need the chairs back since we have no recourse with the manufacturerI am hoping that this would enable you to purchase replacement chairs of your choosing with a refund of 88.5% of your purchase price for the chairsIf this is acceptable, I will arrange for a refund to your credit cardRespectfully,
Ed D***
Mealey's Furniture

[To assist us in bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I have tried calling the local store and sent messages to corporate onlineI would not have filed this if any of those numerous attempts at contact had been answered.
Regards,
*** ***