Mealey's Furniture

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Complaint: ***
I am rejecting this response because:
Regards,
*** *** the inspector did come out and I spoke to coustomer service which I called I spoke to lindsy and was told matress is partly bad but not bad anoff to replace I would have to wait until it gets worse and call later also the inspector saw matress on right is bent up his solution was put right on left and left on right I can not under stand why I paid a lot of money for a bed that I can not use and I have to make it worse to fix wether it is mealeys or *** some one has to make it right I am done calling their salesman coustomer service some one should call me thank you *** ***

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Complaint: ***
I am rejecting this response because:
I want to keep the couch, I just want the right pieceI was told it would be expedited and it's been over a month since they've put it on orderPlease have the right piece delivered as soon as possible since I won't be getting it by tonightThen I'll be done with everything and make timely paymentsI would like like to keep the couch, as long as I get the right piece
Regards,
*** ***

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Complaint: ***
I am rejecting this response because:First off, my original order was placed the beginning of November and if I did not physically walk in the store a few weeks later, I would of not known what was going on with my furniture. No one contacted me to tell me anything so I walked in the store and asked which I had to do numberous times. I was originally told my "bedroom" furniture was on backorder until end of January and it is now February and I have no bedroom furnitureThen I was told that the "living room furuniture" I picked out was on backorder so I went in and changed my order to purchase one that was in stock to then be informed weeks later that this was also not in stockMy mattress and part of my sofa was only delivered sooner than later because I went in the store and told them that I had nothingMy apartment was completely unfurrnished and I was promised by my sales associate that I would have my couch my Jan4thThis did not happen
Regards,
*** ***

*** ***,In researching the invoice and related correspondence, I see that the invoice was written and signed for by *** *** ***Is this correct? If this is the case, I would need correspondence from the purchaser prior to taking any actionIn addition, I see correspondence after
the delivery whereby we refunded $for a military discountThe first correspondence regarding the merchandise was in February of 2016. At that time, our service manager spoke to a man (not sure who) and the service manager offered to send a technician out to the home if there was concern about the performance of the merchandiseAt that time, she was informed that there is nothing wrong, it was just not comfortableIn addition, it was communicated that there was an attempt to sell the merchandise and that it was not comfortable to lie on but there is nothing wrong with the merchandiseAt this point in time, if *** *** wants to contact me, I will try to do something for him but will not refund in full for the product and warrantyRespectfully,Ed D***Mealey's Furniture###-###-####

I apologize for the inconvenience this has caused youWe will gladly take the set back for a refundI will have the store contact you to arrange a date for the pick up of the bedroom set
Respectfully,
Ed D***
Mealey's Furniture

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Complaint: ***
I am rejecting this response because I never said I wanted to return this furniture I called the store manager to dispute the amount and he responded with "Iam not dealing with you anymore I am coming to pick up the rest of the furniture", he was extremely rudeI purchased different bedroom sets together at the same time for my daughters upon the return of the furniture my account was never credited I called the store a week later and they told me it was never credit and they would do it that day It took another days to post to my accountBecause of this my daughter had NO bed to sleep inI will not do that againWhen I first spoke to the store manager about returning the one set I asked him if I would lose the dollars and he said no because I will be keeping the other set however that did not happenHe also told me that as soon as the furniture reached the warehouse upon return my account would be credited that same day and that didn't happen I had to call to get the return put through (which took close to weeks)I can not go without a bed for my daughter to sleep in while I wait to get my money backMy husband, myself and our families are long time Mealeys customers with every room in my home being furnished by Mealeys and this is how we get treated
All I asked for was my full refund of
Regards,
*** ***

We have arranged to pick up the merchandise on Monday 7/25/and refund in full to the finance company, *** *** *** *** will, in turn, refund to the customer. I hope the resolve is satisfactory.Ed D***Mealey's Furniture

*** ***,I am aware of your phone call with our store representative, Heather, whereby you indicated that *** company would not cover nail polish in their warrantyThis is true and we do have the signed warranty that indicates thatThere is no recourse with *** on thisIt
appears that the phone conversation did not go well and you hung up prior to any indication of facts about the setIf this is incorrect, please let me knowIn either case, as the *** Fabric Protection Plan does not cover this eventuality, we will try, if possible, to see if there is something we can doIf we are unable to do anything, we will refund to you the amount you paid for the *** Fabric Protection Plan on the loveseatIf you can first explain where the stain is located on the loveseat, that would be a good startI know Heather tried to contact you last night but has not heard backAfter we know some of the facts, we can give a definitive answer about whether something can be done to the merchandise or, if you feel you were mis-led as to the *** Fabric protection Program, we will refund the warranty paid for the loveseatRespectfully,Ed D***

We are well aware of this delay and have apologized to the *** Family on numerous occasionsWe are working diligently with the manufacture to receive this special order Sleeper SofaWe have not billed the *** family yet as this order was financedWe look forward to receiving this sleeper
at the end of the month as they were told and compensate the *** Family soon afterUnfortunately we are under the manufacture's mercy and are trying are best to fulfil this order

I apologize for the long delay in the arrival of the merchandiseI have verified that the information given by Amanda is accurate and the ETA is mid JanuaryUnfortunately, we changed computer systems during this very busy time and the data did not migrate successfullyAgain, I apologize but we
simply did not know if our information was accurate and that is why there was so much confusion with inventory and arrival datesI would be happy to send out a $gift card after delivery if you choose to waitIf you would rather us take merchandise back for a refund, I will do that as well. Again, I am sorry for the mis-information but please rest assured that it was not deliberate but a result of missing and incomplete information as a result of a data transfer.Respectfully,Ed D***Mealey's Furniture

Unfortunately, our response is still the same as beforeThe customer called us far too late after having the merchandise in the home for us to cancel

This customer is one of those that started out as a small issue with a crooked seam in one seat and a small lump of dacron at that seamShe complained that the stitching was more curved on one side than on the other and that there is a lump by this curved seam. Parts came in twice because she
didn’t like the color match (it was not the tech Dave C*** that said it didn’t matchShe’s just blaming him)After ordering the seat twice and the customer speaking to Ed D***, he entered a message on her sale to take the set back if she was not satisfied the second time the part came inHe was very specific that we would not give her a discount or reorder her furnitureWe had also contacted *** back in November on her behalf and they also said they would not take her set back or approve a replacement but they sent her another seat casing In January after receiving a third seat casing that was too dark, *** *** refused to accept Ed’s offer of the return. She then started contacting *** on her own to voice her displeasure with the situation I do not know what the outcome of her dialogue with them

I believe that the pickup and return of you merchandise has been handled by the store and it is to your satisfactionIf this is not the case, I will look into furtherRespectfully,
Ed D***
Mealey's Furniture

*** ***,
Since this arrived after we spoke on the phone, I was not sure if it was sent prior to our conversation and delayed or if it was sent after our conversationAs you have chosen to communicate via the Revdex.com, I will review the series of events, what we spoke about during our
conversation, and also your latest phone message.The set was delivered on 1/10/Our first indication of an issue was 6/29/At that time, a technician was scheduled to be at your home on 7/22/but had a family emergency and cancelled the appointmentI am sorry for that and understand that it is an inconvenience to wait for someone who cancels an appointment
We spoke on Thursday 7/23/and I laid out options: 1) reschedule the technician and if you are not fully satisfied with his work, we will take the set back for refund of all but the original delivery charge ($89) and the warranty ($177.10); 2) pick up the set without having the tech visit and refund as outlined in option You indicated you would call me back and decideThe voice mail message that I received from you after our conversation yesterday indicates that you do not want the technician out to your home again, that you want the set replaced, and that you are "disgusted" with the service received
I apologize that this has not worked out and that your experience has not met your expectations. Since you do not want the technician out, I will again offer option for a pickup of the set with a refund made to the finance company, *** ***They will then return to you any paid portionI will not, however, replace the merchandiseThere is a warranty in place but that does not simply call for replacement of the set but, rather, service to the setIf you do not want this option then we will continue to stand behind the product and take it back for a refund
Your email to us and our conversation both indicate your frustration and anger with us so I assume this would be a reasonable and fair resolve to the issue whereby we could both put the relationship behind us
Respectfully,
Ed D***

I apologize for the delayThis has been a very popular set and we have been getting delays from the manufacturer in the production schedules/times. Unfortunately, I cannot speed up the process of production by the manufacturerI have checked on the order and believe it will be here within the
next weekIf you would like to wait, I will follow up and call you in one week (by 9/14) with either an update or, hopefully, that the merchandise has arrivedI would be glad to send out a $gift certificate (after delivery has been made) in this instanceIf you are tired of waiting, I completely understand and will take back the merchandise in your home for a full refundRespectfully,Ed D***Mealey's Furniture

I am willing to accept offer for full refund to return sofa but since the replacement sofa was delivered by Mealeys furniture to Chicago they would have to pick it up to return back to Mealeys if not I am willing to accept a refund of 50% off of purchase price which was $plus % sales tax which equals $minus 50% equals $370.99Warmly*** ***

I'm afraid I am not able to locate this customer in our data baseCould she have the invoice under a different name? Please let me know asapThank you

We apologize on the manufacture delay, we are glad that it has finally reached your homePlease accept deepest apology

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Revdex.com:
I have Not recieved any calls or been reached at all I been waiting and calling them everyday!
Regards,
*** ***

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is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: no additional set has been ordered we discussed another set we were interested inWe are unwilling to pay an addition $in shipping fees for this set and they are aware that we are unhappy with paying more shipping feesIf they can waive the additional $and allow us to pay the fees due which would have been around we were fine with thatThey said there is no pay to waive the additional shipping feeIf that is the case we want the item to be removed from our home and credit the $back to my credit card and I will purchase a sectional at another furniture storeThey took notes which they can send you to reflect the comments aboveWe paid $shipping the first time and went back last week when they were offering free shippingAt that time we were told it most likely won’t be an issueCalled the next day and once again it was refusedNot sure how it’s waived for certain people and with this entire situation they couldn’t make the right decision and waive the feeWaive the $and we pay the difference of about $or refund the full charge to my credit cardThanks
Regards,
*** ***