Megabus.com

Complaint: [redacted]
I am rejecting this response because:
It has been 7 days, and Megabus has done little to nothing regarding this complaint. I have received one auto-reply message via Facebook stating they were looking into the complaint. I will look for resolution soon.
Regards,
[redacted]

Client was refunded.

Great trustworthy service and reliability. I have been doing business with SD Bullion for a number of years and have never had an issue.

I've been an SD Bullion customer for around three years and have about twelve transactions under my belt. Every transaction has been effortless and fast. I make an order and around twelve days later the metal is delivered to my door. Hassle free, my kind of transaction!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I sent several inquires and contacted customer service about my bus experience on June 6th going to New York.  It was subpar.
Regards,
[redacted]

I apologize about the inconveniences this has caused you. Please understand that after investigation we were able to confirm the bus arrived at the stop at 6:56am and departed at 7:10am. We understand there was misinformation on our mobile app which caused you to miss your bus. As an apology, we...

have provided you with a redemption code valued at 100% of your reservation. The code will be sent in a separate email from megabus. Please follow the instructions given to redeem your code.

Thank you for contacting megabus customer service.Please note per our terms and conditions, once completed reservations cannot be canceled or refunded, but they can be traded in for another journey up to 3 hours before your original scheduled departure in which fees apply.We appreciate your...

business. Thank you for choosing megabus.com.

It states in our Terms and Conditions about our no refund no cancellation policy that you have to agree to before check out. 
Terms and Conditions: 
#2 Reservations with megabus.com may not be refunded or cancelled except where megabus.com has materially failed in its delivery of the service offered by this site.

I have done business with this company for three years and will continue to do so. They are fast do what they say they will do and have an easy site to use.

quick easy transactions with a local business.
I have only purchased from SD.
I collect the silver shield series.

SD Bullion has been a delight to work with. I found the best price on the internet there and there service is fast and professional.....[redacted] S.

I have found that SD Bullion is a great company to work with. They do exactly what they say they will and have been very professional to deal with. They have responded promptly to my questions and are the best value I have found.

We apologize that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustration that your experience has caused you.  As an apology we would like to offer you a 25% redemption code that can be used towards future...

booking. You will be receiving a follow up email which will include information regarding your redemption code. Redemption codes can be applied to your order using the option on the megabus.com website located in the basket section. Please be advised that you can use multiple codes to pay for your order. Once applied any remaining balance on your order must be paid with another method. Redemption codes are valid for one year from the date of issue.Please note: Each redemption code is only valid for a single transaction and any unused value will be forfeited. The amount you receive in redemption codes can be used towards our booking fee. Unfortunately per our internal compensation policy no refunds are being given for this concern.

Complaint: [redacted]
I am rejecting this response because:Unless they went to an address different than the one specified on the email, I can promise that those two buses were in fact, not at the bus stop. I literally have a picture taken of my girlfriend at exactly 10:01am of us at the correct location as referred to in the email, with no bus there! I am more than willing to show this evidence if asked. My girlfriend and I were at the correct location from 8:15am-11am, where the bus usually comes every time, and neither of the two buses ever came. And when I called Megabus at 915am for status of the 830am bus, they told me that with the information I gave them (my name and reservation #) they had no bus on record leaving for [redacted] from [redacted].
Regards,
[redacted]

Complaint: 10788376
I am rejecting this response because:  I was only refunded partially.  I purchased two round trip tickets, and I ended having to drive.  Therefore, I was unable to use any of the tickets.  I...

requested a full refund, not just for a one way refund. I spent over $120, not including the tickets, which is almost 10 times the price of the tickets.  Thanks to their poor scheduling and poor customer service.  I want a full refund for the round trip purchase.   
Regards,
Patrecia Ruiz

Complaint: [redacted]
I am rejecting this response because:
Regards,
**

I was very happy with the positive dealings with SD Bullion.
Vet quick and very prompt service

SD Bullion is the best. Fast, economical, good web site, and dependable.

I understand that the representatives informed you they were unable to track the bus which is correct. The call center you contacted does not have the ability to track buses that are completed by different journeys. The escalations team however have the ability to track all buses. The reason you missed your bus was not at fault of the information you were given by customer service therefore, I am unable to honor your request of a refund. At this time no compensation can be given in regards to this concern.