Megabus.com

SD Bullion has delivered all my orders promptly and undamaged ,with no hassles or delays. They are very courteous and helpful on the phone also. I would definitly recomend them to anyone looking for their services.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you,
[redacted]

As mentioned in the previous response the service arrived 1 hour and 47 minutes delayed due to traffic and in our terms and conditions it also states megabus.com is not responsible for delays or cancellations caused by traffic or road conditions, weather or other causes over which it has no control. The bus departed 1 hour and 9 minutes delayed from Chicago which is the reason the client was offered a one way complimentary ticket and unfortunately we are unable to offer a refund.

Complaint: [redacted]
I am rejecting this response because: customer service reps told me they were only able to track mega buses and that they could not track the [redacted] bus I would be on. I was told by reps and via email it was a [redacted] bus. So if calls are monitored for quality and training purposes those calls at those times should be able to be reviewed. However nonetheless this is ridiculous I was there prior to 8:10am at the location that was provided via email. No bus was there from then until after 10 when I decided to purchase a different route home so I am requesting a full refund. 
Regards,
[redacted]

Please accept our apologies for the inconvenience you experienced with our service. We appreciate the time it took for you to contact us with your complaint. We will be forwarding your concern to our Operations Manager for further investigation. Please allow ample time to receive a response from...

this department for they must undergo a thorough investigation in order to further assist you. Once again we apologize for all the inconveniences this has caused you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We do apologize for the incident that happened with our bus.
I cannot help you without the ability to research the situation with a reservation number.
Please provide and I will research.
 
[redacted]

Complaint: [redacted]
I am rejecting this response because:
It clearly shows you didn't even look at the complaint. I specifically said I emailed [redacted] and didn't call. This does not help your case. 
Regards,
[redacted]

We understand your frustration and everything stated has been taken into account for us to improve on our company.

Client was offered a refund and a round trip complimentary ticket for future travel due to the inconvenience experienced with our company.

Complaint: [redacted]
I am rejecting this response because:This is [redacted] and my complaint ID is [redacted]. I have complained that I had lost my luggage on Megabus. The supervisor from megabus lost and fund department has talked to me last Friday that they found my luggage at Chicago and also she sent a photo of my luggage that was mine I confirmed it. She said she would mail my luggage this Monday. I called her many time this week to make sure that if she mailed it to me or not but she didn't respond at all although her voice mail says they will call me back in 24-48 hours?So is there anyway that you can help please?
Regards,
[redacted]

Great company with quality products. I love the fact the do business with the silver shield brand. The SGT report and The Greatest Truth Never Told, changed my life. Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I received a response requesting...

the reservation summary number for my reservations. See below:
Reservation summary for order [redacted],
Reservation Number [redacted]Reservation Number [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
As I stated before. I was not only...

not late. But also 20 minutes early. With the bus scheduled to leave at 2:30, I arrived at 2:10 and got in line. The employee who was overseeing the passengers and tickets did this to about 8 to a dozen people who already had purchased tickets for the same bus and also in line with me. Directly next to the bus. He simply stopped our line, collected cash for those trying to get on standby, then turned to us and said you missed your bus and have to pay extra for the next one. Regardless of the fact that the bus was still there and we all had tickets and have been waiting to get on. 
Regards,
[redacted]

SD Bullion has the best pricing over spot, fast shipping with tracking and awesome customer service. I have used other companies for buying metals and I am so glad I found SD Bullion and will never use any other Precious Metals site. The lowest pricing over spot period, and that is very important to me.

good company to do business with .Always helpful customer service and fast delivery.I will purchase from them again.

I do apologize about the inconveniences this has caused you. Please be advised after tracking out bus we weer able to confirm that the bus departed at 8:08pm. Unfortunately if you missed your bus we are unable to compensate you. Passengers started loading the bus at 7:45pm due to the bus arriving at...

7:44pm. At this time we are unable to honor your request for compensation.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please send me a refund.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because it has not been resolved.
Reservation Number[redacted]
Regards,
[redacted]

Story Time: So against my better judgement I decided to take a Megabus from Atlanta to Memphis. The ticket was dirt cheap and I could just sleep on the trip. The first bus going to Memphis was 45 minutes late. The driver was a bit disorganized being that he accidentally locked himself out of the bus and one of the passengers had to figure out how to open the doors for him. He didn't know where the destination points were and just seemed confused all together. Again, I said hey, it's a cheap ticket no big deal. Today I was supposed to return to Atlanta and I arrived on time to the location (pulling up directly behind the bus) in which everyone was already on the bus, so I quickly got out and kissed my family goodbye. The driver sees us. The luggage handlers tell me to hurry because, "She's (the bus driver) petty." As soon as they tell us this, the bus pulls off. ?? My mother is physically chasing the bus and knocks on the window desperately trying to get the driver to stop. She doesn't. Instead she looks my mother in the eyes and shakes her finger at her like a petulant child.

It's not that I cannot change my ticket to another time or even that I missed the bus, it was the evil manner in which this specific bus driver treated us. The luggage handler told us that this specific driver named Latonya did this all of the time to people and that even if we went to the rest stop in Tupelo half an hour away to meet the bus, she would still probably not let us on. She's had multiple complaints, yet she's still working. I tried calling to make a complaint but the company is overseas and gave me the, "send us an email and we will investigate the situation" speech.

I can appreciate that there is a schedule to keep and that she technically left on time, HOWEVER, we were on time and she saw us. It would have take all of 15 seconds for me to get on. I imagine there is a reason that all of this happened:
Lesson 1. On time means 30 minutes early
Lesson 2. Some people are as compassionate as spoon
Lesson 3. Never take the Megabus again

And I'm so sorry to my mother that this woman was so blatantly rude to you. Atleast I get to spend more time you before I have to return to Atlanta. As for the bus driver, God Bless you anyways.