Meineke Car Care Center

Initial Business Response /* (1000, 8, 2015/10/13) */
The coupon states UP to $instant discount plus an additional $back when using your Meineke credit cardIt also breaks it down in the fine print: receive $off $100-$199, $off $200-$and $off $or more in an instant
discountShe requested to do an alignment on her vehicle, which is priced at $89.99, but was charged $for the work doneThe store Manager explained to Ms*** she qualified for $off based on the coupon presentedHe understood the client misread the coupons details and gave her a total discount of $According to the details of the coupon, any work totaling $100-$qualify for the $off discountTotal invoice for Ms*** was $which means she did not qualify for any discount according to the terms of the coupon she brought in

Thank you in advance for contacting us, my name is *** *** in part of Envios Rapido Express Mr*** did send a box to Honduras using our services on 10/21, that day Mr*** was made clear by our agent that the regular transit time for the delivery is to weeks (business
days).Our shipping/departure dates to Central America are the 15th and 30th of every monthWe received his box (24x24x24) on 10/21, documented and arranged to have it be shipped to Honduras on 10/30/Given these dates, the estimated time of arrival for this box was the second week of January of Unfortunately, sometimes the given transit dates are affected by different events and/or political crisis in the countryOn November 2017, the country slipped into its worse crisis since It caused days of complete lock down which forced customs and all government offices to stop operationsFor this reason the container with Mr***’s box was sent to Guatemala to a storage own by the transportation company to make sure it was secure and safeChristmas and New Years cause another delay in December causing the ETA to change.Mr*** called multiple times in December wondering why his box was “delayed”Even though the box wasn’t supposed to be in Honduras until January, we tried to give Mr*** our best customer service knowing the inconvenience, we tried to keep him up to date on all of these problems and delays.But he was never satisfied with the information given by our customer service representatives, he believes his box is lost but Central America has not updated their systems and everything is done by paper, so we can’t provide a tracking number as fast as we would like.Due to the delay, we need to allow more time for things to catch upWe would like to reassure him that we still have control of his box and eventually it will be deliveredWe have contact with the transportation company daily for any possible updatesAt this point we can’t proceed to open an insurance claim to pay for any loss because there hasn’t been any lossUntil then we will be available to answer any further questions or concerns that he may have

Initial Business Response /* (1000, 14, 2015/11/23) */
RE: CASE # XXXXXXX
In response to Ms***'s complaint I offer the following:
1) Ms*** arrived at the shop and stated that her cars check engine light was on and that she needed to pass an emission test
2) We scanned the car and
found that it had an evap code indicating a small leak
3) We explained that a smoke test would be required to identify the leakShe agreed and we found a faulty purge solenoidWhile the test was carried out the interior lights were on and the battery went deadWe tested the battery and found that it was in very poor conditionWe informed Ms*** of this and and she said she was aware that the battery should be replaced and told us to replace the battery and the purge solenoid as well
4) After replacing the battery and the purge solenoid the car would not startUpon further testing we found a faulty body control module
5) While this is a very un-fortunate coincidence it has nothing to do with any repair performed by this shop
6) We arranged to have the car towed to the chevy dealer where they confirmed our diagnosisThey also explained to Ms*** that the failure of the body control module had nothing to do with work performed by this shopPower for the purge solenoid is not provided by the body control module - it is supplied by the power train control module
7) Ms*** paid a total of $for a smoke test, new battery and replacement of the purge solenoidWe did not "fry" any part of her car and we believe that we have met all obligations concerning this repair

Dear Revdex.com representative,Dear *** portrait,This is our response to complaint # ***Here at our location its customary and standard policy to disclose all mechanical issue with the owner of the vehicle even if they have no interest in the informationThe customer’s complaint is based on the assumption that the transmission had failed and our technicians withheld this info from her, or we choose to not disclose the information or that we could have predicted its failure many months laterIn reality the transmission was functioning in it full capacity at the time, and there were absolutely no indication of future failure, because there were no DTCs for a transmission malfunctionWe cannot be held accountable for a failure that is not related to the repairs doneWe cannot also be responsible for not predicting a failure that happened many months later and was not present at any time the vehicle was hereWe have always stood behind our work and warranty it and will continue toHowever, the complaint at hand is neither related to the work we have done, or was present at the time we were working at the carThe unfortunate event of the customers’ vehicles transmission failing half a year later is leading them to unrealistically assume that we are somehow responsible.Regards,Meineke Car Care Center Lynn

July 25, Dear ***: I have received a copy of your complaint to the Revdex.com. I am sorry for any misunderstanding that has occurred regarding your Hidden Pictures Club accountThe special offer form for Hidden Pictures Club indicated that you would receive
an introductory shipment which included a Hidden Pictures book and a free tote bag. The shipment included a second book to preview. The promotional material also indicated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive two new Hidden Pictures books every three weeks at $per book ($13.90), plus shipping and handling and taxWe mailed the introductory shipment, as well as two additional shipments in good faith in accordance with the details of the offer. It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that your account was cancelled, effective July 25, 2017. All charges were also removed at that time. The closing balance is zero ($0.00). Please feel free to keep any shipments you have received with our compliments and disregard any notices or mailings that may have been printed prior to today’s date. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers Account * *** JC/klj

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I am writing in response to case ID: ***. Please correspond via email so I can react, respond, etcfaster to any issues that may arise in our company. Finding this letter buried on my desk today came as a bit of a surprise as to when it was sent.This problem has been solved
by our General Manager to all of our likings. Vehicle is repaired, test driven, and returned to the customer. The customer is satisfied

August 10,
Dear Ms***:
I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any confusion regarding your Puzzlemania account
The account was initiated as the result of an order forwarded to us through your child's teacher
This offer was sent home from school as a permission form requiring a parental signature to be processedNo payment was required at the time, as the form stated the purchaser would be billed directly for the orderYour child’s teacher may have retained the original signed form
The Puzzlemania permission forms indicate that an introductory shipment will be sent that includes a free Puzzlemania book
The promotions also state that a second book will be included to review on a trial basisWe only ask that the customers let us know if they do not want to continue receiving shipments after they have reviewed the books in the introductory shipmentOnce we receive that notification, it is our practice to cancel the account and remove the charges for the introductory shipmentSince we had not received this notification when it was time to send the second shipment in the club, it was mailed out in good faith
We realize that misunderstandings regarding promotional materials may occur at timesIt is important to us that our customers are completely satisfied, so it is our practice to remove the charges from the account with our apologies if there has been any confusion surrounding the processing of an order
I am very sorry that this was not your experienceI have forwarded the information to the supervisor of the representative with whom you spoke, so that she will be coached regarding our expectations for the handling of customersThe treatment you received is certainly unacceptable, and this matter will be addressed with the representative
I have verified that your account was closed as the result of your phone call, and all charges were removed from the accountYour account has been marked so that you will not receive any additional promotions in the future, and it is reflected in our records as closed with a zero ($0.00) balance
Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST
Thank you,

The office staff has always been very helpful Mark, Mike and EvelynMark and Mike have countless times put the extra effort towards what was neededMike one very busy bitterly cold day after hours drove to my parent home and went the extra mile to get the car unlocked works only by remoteHe went and picked up a battery for the spare to get inI've known them for many years and promise you will get great service from them

I am going to take my car in tomorrow at for them to inspect the carThen I would like to respond to the agree or not agree

We have already resolved this complaint with Mr*** In fact he is doing more business with us and has apologized to the manager. Mr*** has also relayed to ***, the Manager, that he is trying to have this complaint against us removed. Thank you for your assistance
in the matter

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding your Which Way USA club accountThe form indicated that you would receive an introductory shipment of Which Way USA, for which you would be charged
$6.95, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the state sets with no further obligation. Or, if you chose to continue in the club, you would receive new Which Way USA state sets every three weeks at $13.90, plus shipping and handling. It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipOur records show that the account was cancelled and all charges were removed on July 28, The closing balance is zero ($0.00) Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Mieneke is lying cuz I did not go to *** *** to gave my tires recheckedI also spoke to another mieneke store location who advised the policy of bad tires should be under warranty with the facilityWhich obviously they were not or I wouldn't be hereI don't mention *** *** cuz I didn't go thereAnd the employee *** NEVER stated I needed documentation cuz If so then again I wouldn't have gone to Revdex.com it would have been settledWith my father as a witness to this alsoAll I wanted was a replacement tire but obviously that was too hard for this company to do to please their customerInstead they refused and list a customer and a whole lot if ither business cuz of my word if mouth

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

April 12, Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any inconvenience or frustration you have experienced regarding your High Five account Our records show that a refund check
was sent to you at the address provided in your complaint on March 3, To date, this check has not been cashedI have requested a replacement check be sent to youPlease allow 7-business days for this to arriveOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

Dear Revdex.com representativeThis is a response from Meineke Car Care center in Lynn to complaint number ***.It is very unfortunate to receive mentioned complaint from MS *** ***She has been a life time customer of ours and her satisfaction has always and will always be
our first priorityIn this instance however we are afraid that the issue at hand is unrelated to the services performed on vehicleThe customer has brought that particular vehicle many times and complained about ‘hesitation’ the car was diagnosed numerous times and there was never a diagnostic trouble code indicating a transmission failureOn the customers last visit on October 7th the car was diagnosed and there was absolutely no transmission failureVehicle only had an ATF leak from inner axle seal passenger which was causing the ATF to be lowLeak was stopped by replacing sealFluid was exchangeA standard procedure in the industry that cannot remotely lead to complicationsit is also fair to mention that total invoice includes chassis labor ( control arm ).We are certain that this response help you judge the situation better and make it clear that we are not responsible for a transmission failure that happened many months later nor was it present at times of repairs.Best regardsManagement at Meineke Car Care Center Lynn

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowDear Revdex.com, I reject their response because of the factI standby my first claimsThe business did not replace the rotors in the first placeThey changed the brake pads but did not replace the rotors that I paid for labor and partsI was there for over hours waiting for the rotor to come from the store which should have been shiny and new After getting the front done by dealership I saw how new ones were suppose to look likeThe dealership stated I needed rear brakes done also and I told them I had just got them doneThey are the ones that told me that I needed to return to Meineke and complainThe dealership took a video showing that the rotors were in worse condition than the ones I was replacing with themWhen I went back they made me an offer that they would replace themI said I do not trust my car going into the back that I trusted them for over years and they would do this to me They then offered I would be able to bring my car to another Meineke but I would have to pay the labor charges I feel I should not have to pay another dime and would like a full refund so I can take my car to dealership to have them done properlyYou would think they would honor this for the small amount I am asking due to the fact I have been a customer for over years and have given them several thousands of dollars I am trying to attach the video and picture of the parts the owner showed me that they put in the carsI waited for hours for the parts to arrive so I Know they did not replace themThis is the first time I have open rimsWhen I walked out of there the day I got the work done I looked at the tires and was disappointed that it was all rusty after getting full brake jobBut being a woman I don't know car partsI did not know it was the rusty rotor that I was looking at until I got the front done and saw what it was suppose to look like. Thank you *** ***
Regards,
*** ***

I would give it less than one star if I couldI took a fin to have new exhaust manifolds put on witch took two weeks then when they test drove the motor blewThey were payed over 6k to put a new motor in witch took monthsI get my truck back right before xmassI put miles on it and the motor starts knocking
I take it back to them and they send it to the motor shop where it sits for a mountI have to go with a tow truck and get it back from the builder and take it back to the shopIt is sent to a different builder and when I get it back the same thing happensThis has been going on for monthsThey finely take it to the dealer and they say that the new motor is blown It is going to take at leas a week to fix and they wont even cover a rental Im a contractor so when I don't have my truck I don't work So for the past months I have lost lots of work DO NOT TAKE YOU CAR THERE IF YOU EVER WANT IT TO RUN AGAIN

Dear Revdex.com representative,Dear *** portrait,This is our response to complaint # ***Here at our location its customary and standard policy to disclose all mechanical issue with the owner of the vehicle even if they have no interest in the informationThe customer’s complaint is based on the assumption that the transmission had failed and our technicians withheld this info from her, or we choose to not disclose the information or that we could have predicted its failure many months laterIn reality the transmission was functioning in it full capacity at the time, and there were absolutely no indication of future failure, because there were no DTCs for a transmission malfunctionWe cannot be held accountable for a failure that is not related to the repairs doneWe cannot also be responsible for not predicting a failure that happened many months later and was not present at any time the vehicle was hereWe have always stood behind our work and warranty it and will continue toHowever, the complaint at hand is neither related to the work we have done, or was present at the time we were working at the carThe unfortunate event of the customers’ vehicles transmission failing half a year later is leading them to unrealistically assume that we are somehow responsible.Regards,Meineke Car Care Center Lynn

We have been trying to work with this customer for a month or soHe came in with a severely blown head gasket, we tested and fond hydrocarbons in the cooling system indicating a failed cylinder head gasketThe engine was not blowing blue smoke and there was no indication of cylinder ring
issues at the time we repaired the head gasket, before or after the repair or during the final test driveThere were however extreme amounts of carbon on the valves causing the valves to stay openThis was not apparent until removing the cylinder head, once we found the carbon and burnt valves we contacted the customer and advised him of the issue and the cost to repairOnce the repair was authorized we proceeded, after the repairs we test drove the vehicleIt drove as designed and was not smokingThe customer contacted us after traveling to Oregon, and stated that it used a lot of oil and was smoking. Once the vehicle was back at our shop we determined that the piston rings have failed causing the engine oil to seep past the rings in to the exhaustWe informed the customer and advised that the engine was worn and needed to be replaced (this was not obvious at the time of the initial repair or as the customer drove the vehicle)We offered to replace the engine at a discounted labor rate and we offered the customer to supply the engine to save him moneyWe did not cause any issue here, the engine is obviously worn out, and if it had this issue prior to our repair we would have recommended replacing the engineWe can not see the future and we are not able to guess at when parts will failWe have offered to work with this customer and he has not been open to any rational offer