Meineke Car Care Center

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was no special pricing offered? I was quoted a price. There was benefit for my military service but nothing for acknowledgement of Meineke not fixing the problem. Meineke is great at giving themselves credit for everything except why I pulled into their business entered into a relationship with them. To fix the my squeaking brakes.
Regards,
[redacted]

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Puzzlemania.
The Puzzlemania promotional materials included with the response form indicated that an introductory shipment would be sent that included a free...

Puzzlemania book. The promotion went on to state that a second book would be included to review on a trial basis. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free book would be yours to keep.
We did not realize it was not your intention to continue in the Puzzlemania club. After the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotion. I have verified that your account was cancelled on December 2, 2015 and that all charges from the account. The closing balance is zero ($0.00). Please disregard any billing notifications and please keep any shipments received with my compliments.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,

We never received the electronic access.  The email I received did NOT have the link that it referenced.  My return request for the link sent to each address provided was ignored.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected].
Regards,
[redacted]

I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding that has occurred regarding Puzzlemania.
Our records indicate we received a response to one of our promotional mailings and it was processed on June 3, 2014. Our...

practice is to process all order requests we receive unless it is obvious that the request is not legitimate. Often it is difficult to tell, so we process the request in good faith.
The Puzzlemania promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Puzzlemania book, a free tote bag, and certificate. The promotion went on to state that a second book would be included to review on a trial basis. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free book and tote bag could be kept with our compliments.

As we have no record of receiving a cancellation request, we did not realize that it was not your intention to enroll in the club. As a result, we continued to send shipments in good faith in accordance with the details of the promotion. I have cancelled your Puzzlemania membership, effective February 16, 2016. All charges have been removed from your account. Please feel free to keep the shipments with our compliments. Highlights contracts with agencies to collect on accounts that are past due. However, your credit rating will not be impacted.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,
Jeff C[redacted] Director, Customer Contact Centers

Account #[redacted]
JC/klj

Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account.   The offer to which you responded indicated that you would receive an...

introductory shipment of Puzzle Buzz, for which you would be charged a nominal shipping and handling charge of $2.98.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 3 new Puzzle Buzz books every three weeks at $16.95, plus shipping and handling and tax.   It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that our account has been cancelled and removed the charges for the last two shipments sent to you, effective June 21, 2017.  The closing balance is zero ($0.00).  Please feel free to keep any shipments you have received with my compliments.  Please disregard any notices or mailings that may have been printed prior to today’s date.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers   Account # [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Meineke has made my point 'In Fact', "I suppose if we would have quoted a 4 wheel brake replacement for almost double the initial cost, Mr. [redacted] would have filed a complaint for trying to sell him front brakes that have plenty of life left, which would have lead to Mr. [redacted] complaining to the Revdex.com about an inaccurate assumption that we were trying to sell service that didn't need to be done." It's not Meineke's job to try and discern what they can sell. Meineke's task was to arrest the squealing in my brakes, which they did not. This isn't hard to understand. I complained about brake noise. After their inspection, Meineke forwarded a prescribed fix, WHICH DID NOT WORK. We now get all manner of sarcasm and double speak to cover either their gross problem in service delivery or their shady business practices.If they had quoted a 4 whee brake job and I declined it, we wouldn't be here. I asked to have the brake noise arrested. That did not not happen.And lets not forget, Schylor rode with me and personally heard the noise. Meineke is either the personification of every sterotype of car mechanic's or they'll make this right and arrest the noise in my brakes.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
Well, [redacted]'s response has left me flabbergasted.  He readily admits
that the ball joint was not replaced...the ball joint that had
initially caused the car to fail the state inspection, the ball joint
that was supposed to be replaced, that I authorized his shop to replace.
The ball joint that was banged on so much that the bracket/clamp that
holds it in place was cracked, leading to the cracked bracket/clamp
being welded. The ball joint that I paid his shop $151.57 to replace so
that my car would pass the state inspection. Really.
I totally refute
[redacted]'s charge that I knew his shop did not replace the ball joint.
I only found that out recently when I was hearing noise from the car
and had it looked at. Also I reject [redacted]'s charge that I was OK
with the weld. When I was told that the bracket/clamp was cracked I
asked that it be replaced. I then left the car overnight (at that point
with the cracked bracket, it was undriveable). When I returned the next
day, I was told that the bracket/clamp had been welded...without my
consent. At that point I protested that the part should have been
replaced. Having no other transportation, I needed my car. I paid the
bill and left.
 [redacted],  the proprietor of the establishment conceded that the ball joint
was not replaced but said that the car was inspected and drove fine for
over a year after the repair and implied that he had no liability in the
case. I spent over $315.79 to replace the cracked part and the ball
joint plus what I was charged initially for the repair from
meineke...151.57, a total of 467.36.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  the offer does not stand well with me , with my past experiences, I don't feel comfortable nor do I have the time to take off work AGAIN to find my self in the same position that I once was with the run around and poor results. I would appreciate the refund I've requested, for the time lost and the inconvenience that my family endured during this process. I had to pay for parts they broke while repairing my vehicle, which is totally unacceptable. These are suppose to be professionals, and I understand the space for humane error, but I experienced too many errors on one trip; and due to their negligence my family and I are the ones who had to suffer, and take a lose.  All I want is a refund, disregard the new transmission, I've already had to purchase a new vehicle due to their mistakes. 
Regards,
[redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.

[redacted] has spoken with Ms. [redacted].  Ms. [redacted] is buying an engine and [redacted] offered to help her out on the labor.  Ms. [redacted] is going to bring in a deposit and Meineke is going to get started on the install while Ms. [redacted] saves up money.

Dear Ms. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any confusion regarding the Puzzle Buzz order that was processed in your name. The account was initiated as the result of an order we received by mail.
The form...

indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $5.49, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive 2 new Puzzle Buzz books every four to five weeks at $10.98, plus shipping and handling.
It is clear from the information you sent to the Revdex.com that you never intended to order this club membership, I have cancelled your account and removed the charges of $22.43. The account is now closed and the balance is zero ($0.00).
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,

Complaint Information:
text-align: left;" valign="top"> [redacted] came to our facility for a Ct emission test on his [redacted]. The Ct Certified Emissions tester drove the vehicle onto the test bay and experienced the clutch slipping. This vehicle is a manual transmission car with a clutch. The required test for this vehicle is an electronic computer interface test and therefore other than driving the car into the test bay and out there is no further driving of the vehicle required to perform this test. Additionally, there is no hill that the car needed to drive up, simply a small standard ramp to the emission test equipment. We perform hundreds of emission tests at this facility every month and our equipment is standard and approved by the CT emissions Program. [redacted] is claiming that somehow the Meineke Emission tester caused damage to the clutch on the vehicle. Although this is an unfortunate circumstance, the car does have over 145,000 miles on it with the original clutch according to [redacted]. At this mileage clutch replacement is not uncommon on any standard transmission equipped vehicle. [redacted]'s assertion that the clutch was damaged at this facility during a very routine test procedure is completely unwarranted and inaccurate. Furthermore, standard transmission clutches generally do not give much indication of wear prior to failure. The clutch disc material does wear over time, and as the clutch disc is completely internal to the transmission assembly, no visual inspection can be made during routine maintenance without extensive dis-assembly of the transmission housing. Additionally, as any clutch disc wears, the material becomes thinner and thinner until it reaches the point when the clutch flywheel will start to slip against the clutch disc material, causing a burning odor and transmission gear slippage. In summary, the vehicle in question was driven into the bay, tested, and driven out of the bay in the proper and professional manner required by both Meineke Car Care and industry service standards. [redacted]'s claim that the clutch was damaged "undoubtedly as a result of the incompetence of Meineke's negligence" is completely unfounded.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
There are a few things that a most certainly not accurate.  First, I picked my car up @ 2:00 right before my wife and I had to get my children from school.  When I drove it up the hill and into my driveway, I told my wife the brakes felt very odd and hoped that it was due to the cold climate.  We then left in her car to get the kids before going to an ultrasound appointment.  By the time we got home, it was past 6:00 and I really didn't think about the brakes.  The next morning I woke up, warmed the car up, and took it for a drive around the block to see if the brakes were still an issue.  This is when I took it immediately to Meineke, just about 9:45 or so, certainly not 1:00 like Meineke previously stated.  I called and told him exactly what happened, he told me to bring the vehicle in.  While waiting, a woman came in with brake problems from the week prior (they were screeching and sticking she said).  The gentleman that owns Meineke said my brake line was broken and asked if I wanted to see it.  I laughed and said "no I'm good, when I brought it in the brakes worked fine, when I drove off they were broken. "  His response was "Ya, things happen."  He then asked if I wanted it fixed for $150 and I said that I would never let him touch my car again.  This is when I took it to [redacted] and they replaced it for $133.  In regards to [redacted], I can most certainly explain what happened on a site for feedback.  I do not have a clue what he is referring to about rent.  I never mentioned anything about rent, and quite frankly have no issues paying my rent.  This seems like a malicious try by the owner of Meineke to make me look like I am a guy looking for something free because I can't afford my bills?  This whole thing is over a business doing a consumer wrong and not owning up to it.  On top of not being a compassion business owner that cares for his customers, he tries to make me look like a broke man that can't pay his rent.  I have spent over $4,000 in repairs to both my car and my wife's former van, it is a bad sense of business judgment to treat repeat customers this way.  Shameful.  God Bless- hopefully this just sheds a light and the next person doesn't have to pay out of pocket for Meinke in South Attleboro's mistakes that they won't own up to.
Regards,
[redacted]

Dear Revdex.com I have reviewed and investigated this complaint. The labor time charged was correct and the parts were sold at industry standard  list price. I also listened to the call and it was explained in detail spark plugs and ignition wires labor and tax. The customer did agree to the...

price and the repairs. if the customer needs additional work we are happy to help. All parts and labor are fully guaranteed at any Meineke nation wide

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club. The account was initiated as the result of an order we received by mail. The form indicated that you would receive an...

introductory shipment of Hidden Pictures Club, for which you would be charged $5.49, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every four to five weeks at $10.98 per shipment, plus shipping and handling.
It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that the account has been closed, effective February 10, 2016 and all charges have been removed from the account. Please feel free to keep any shipments received with my compliments. Please disregard any notices that may have been printed prior to the date the account was cancelled. It is not the policy of Highlights for Children to turn our customers over to National Credit Agencies. Any attempts at collections are done through Highlights subsidiaries, and we do not authorize them to report any of our customers to an agency or organization that would affect their credit rating. Please be assured that your credit has not been endangered by any actions of Highlights for Children.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,
Jeff C[redacted] Director, Customer Contact Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11190046, and find that this resolution is satisfactory to me.
I would however like to add few comments on the response that was supplied which is backed up by the provided detailed log of events since the beginning."We are sorry that this customer does not feel we treated him well.  We
will certainly refund his money, and offer him an additional $250 to
cover additional costs of a rental car caused by the delay." - I appreciate it. Meineke did not have to offer the extra $250, but it certainly helps since I still have to get the car fixed. I am sorry that I am still writing more information on this case even though there seems to be a resolution, but if this information is going to be published online, I believe some clarifications must be made. "He did not like our price, which is his right, and we should have
ended the relationship at that point. "- Absolutely right."Indeed, this
customer chose to go with his own parts, and he cannot say that he was
able to provide the proper parts, as his supplier had difficulty
obtaining the correct parts and in the end could not."-As stated in the first case file, I only ordered parts that were told to me by the mechanic, and Meineke failed provide a quote for the axle shafts which would be the solution to the first problem that was caused by ordering the wrong part. I acknowledge and believe that Thomas didn't have any way of knowing if the car had a different type of transmission than he told me to order, so I do not blame him for that."There
was delay.  Jan feels terrible that she was unable to act quicker. It
is nothing personal or discriminatory.  To assume that it was personal
is unfortunate. We are sorry that he feels it was. There were
communication problems caused by language, but that is no excuse. "-I appreciate this comment and feel sorry that Jan feels terrible. But I believe it became personal towards the end, otherwise Thomas' attitude is inexpiable if they treat every customer like they treated me."But
the customer must remember that his supplier in the end could not even
supply the parts necessary to repair the car. They caused a substantial
part of the delay in this case. It is not easy finding parts for cars
that don't take the usual parts. "-Unfortunately this is not correct. As stated in the detailed logs, the substantial amount of delay was caused because of the lack of communication. There were several instances where I was told that I would be contacted, but was not. I usually ended  up having to call Meineke at the end of the day for an update when one was promised, which usually caused another day to pass without progress. The supplier had only one mix up that caused a delay, which compared to Meineke's part is not substantial. I understand though that finding parts might not be easy for cars that don't take the usual parts."The customer
in the end became frustrated and impatient and could not wait for the
parts to be return shipped. The parts were not shipped to us in proper
boxes and we are not a shipping company and we had to obtain packaging
material."-I became frustrated because it had almost been a month and not having a car unfortunately effects one's daily life very much,especially in California. There was a lot of misinformation in the process and towards the end I started not believing anything Meineke told me. To be honest, even though I really appreciate that Meineke offered a refund and an extra $250 for the expenses, I don't know when or if I will be receiving a check, because of  the manager Thomas' hostile attitude and them not delivering their previous promises (ex. calling, giving a quote, shipping).I will however update the case as soon as I get the check in the mail."Our
manager Thomas, was also disappointed that he could not complete the
repair. It was not for lack of trying. He spent far more time on this
car than what was billed. They tried to do the right thing but failed."- I appreciate that Thomas had tried his best. Also as stated in the detailed log, I really trusted him when we had our first face to face communication and believed that he wanted to help. But his attitude changed dramatically towards the end and I was treated really bad. I never said anything rude to anyone, never said any offensive words, the only thing I was looking for was the service that I was supposed to be getting and I was accused of "making a big scene out of nothing", which was not the case at all. I would like to hope that people who read the case will judge the validity of intimidating sentences like  "making a big scene out of nothing", "open any case you want" and "I don't want my name and company anything to do with you".I would be more than happy to provide further information if need be.
Regards,
[redacted]

I am answering complaint id # [redacted].   [redacted] towed in her vehicle on 07/24/2015 for cooling system problems she stated that vehicle has been siting for 3 to 4months . She was advised that she needed to replace engine and that other repair facility's could not diagnose the problem and...

that they did not want to help her . We decided to take the vehicle in and help her resolve her problem with her vehicle .   We first noticed that engine did not have a supply of power and that her key will not come out of ignition . We called her and advised her that we needed to replace dead battery to start and that we fixed her key problem at no charge . She agreed and we proceeded to diagnose engine , we later identified that alternator was bad and not working and we needed to replace alternator to keep diagnosing her concern, she agreed and we replaced alternator.   Once electrical work was completed we commenced to start diagnosing cooling system , we found that thermostat was stuck close not enabling coolant to flow through her engine and cool it down properly. So we called [redacted] and reported that we needed to replace thermostat she agreed and we continued to diagnose engine . We pressurized her cooling system to locate a possible leak and chemically checked her engine for gasses mixing with engine none where found at that time . So we proceeded to test drive vehicle and found that brakes where grinding really bad and engine had a slight hesitation and a rough idle . We then called [redacted] and advised her that we recommend she replace her brakes and replace spark plugs and do a fuel injection and throttle body cleaning with coolant fluid service , these repairs are warranted by the condition of her vehicle . She agreed and proceeded  with repairs .   Repairs were completed the same day, we called [redacted] to come and pick up her vehicle her car was ready to go.   She called us on the 25th of July invoice # [redacted] . Her concern was that her a/c was blowing hot air and not cooling cabin , we advised her to bring in vehicle so that we may diagnose vehicle , I advised her that A/C was not an original concern when she towed her vehicle in ? so that part of the vehicle system was not checked. We diagnosed problem to be a hole in her a/c condenser that was enabling gas to escape thus not having and Freon in her system. We called [redacted] and updated her on what we found , she stated that her a/c was working 3 to 4 months ago I stated to her that may have been but with that thermostat stuck closed may have created a problem then ?.   We also stated that a/c condenser had a lot of rust at fittings and corrosion was taken a toll on her actual part, a hole in a condenser is usually caused by rock puncturing the meatl while driving on highways.   She then stated that she did not have the money to replace condenser , so we offered to try applying for credit through Meineke , she was declined . So I offered her in house credit and that there would be no interest just that she would promise to pay ac job off , we agreed on 100.00 a month with a 100 dollars down she agreed and repairs were made . A/c was now working and she was able to enjoy air conditioning . Invoice is [redacted] balance is 550.01. She has not made a payment since 08/25/2015 when she promised to do so.   [redacted] called us back a few days later to advise us that car was overheating interment and not constant. We advised her not to drive vehicle that we would pay for a tow at no charge because we did not want her to damage engine . So we towed in vehicle and started to diagnose vehicle , we found that electric fans where weak and not cooling engine properly, and that her 02 sensors where working properly as well, the wires to both fans and o2 sensors where corroded and damaged by the weather and age . And that we would take care of those repairs as goodwill and not charge her a penny for those repairs Invoice  #  [redacted] .   After repairs where made, we took a second look at her engine and retested engine for gasses that may be coming from head gasket leaking and they where positive for leak! , we called [redacted] to advise her that we where going to repair her engine FREE of charge we left a voice mail message . She came in a few hours later , and was upset and being combative and argumentative yelling and cursing in front of customers who where here with small children she was oblivious to anyone around her and was focused on telling us that we where incompetent and that her friend that has never seen the car or diagnosed it was telling her that the heater core was the problem . We advised her that this was not true that the heater core is not leaking it's her head gasket , she would not listen to reason and stormed out of our office .       We tried to explain that we are going to repair the head gasket at no charge , we tried to let her know that we left her a voicemail message advising her that we where going to take care of her . she never responded back to us, and she is more than 30 days late on her a/c repair bill. She has called everyone else but me the store manager , and I want to help her. But now it seems she is trying to make a case to get her car fixed for free and we give her back her money. That's not going to happen , our offer still stands we fix her engine and she could pay us for a/c repair up front .   If not I will have to put a mechanics lean on her vehicle , I don't want to do that ! Please help me resolve this issue .       -- [redacted] Operations Director, Austin- San Antonio Cipercen LLC /Meineke-maaco

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11725443, and find that this resolution is satisfactory to me.
The site and advertising are still misleading.  I hope no one else makes the mistake of purchasing from this organization.
Sincerely,
Mark & Oliana [redacted]