Meineke Car Care Center

We appreciate the further response.
The simple answer is that first, you were advised to change your brake fluid and refused, second, that there is no evidence that there was anything in the fluid, third, that there is no evidence that any purported contamination led to any specific defect and fourth that the alleged defect led to damage.
This person is smearing our company name for no reason. Any mechanic who says "the fluid caused your problem" is telling you nothing. There is no way that any alleged contaminant caused damage. To state conclusions like that one should have evidence of a problem.
We are sorry that your car broke. But we did not cause it and you were told to change the fluid.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me and exceeded my expectations. You certainly redeemed Highlights Customer Service initial negative impression & I definitely feel valued after all. 
Regards,
[redacted]

I wanted to order tickets to a concert at the [redacted] venue for Nov. 19. I went to what I thought was the [redacted] website and bought 2 tickets Section 101 Row 17 at $101.00 each plus service and handling charges for a total of $266.06 which I charged to my credit card. When I downloaded the tickets which came by email, the ticket price for these seats was listed on the email ticket as $42.00 each plus a $7.00 service fee. That was the first time I'd seen that actual ticket price means I was charged $168.06 above the [redacted] venue ticket price. I'm a senior citizen and I do not buy tickets very often and I was totally deceived by the box-officetickets.com website. I called box-office tickets immediately thinking there had been some kind of a mistake and asked for my money back which they refused. I have called by credit card company to stop payment. Box-office tickets is totally deceptive and their margin of profit is outrageous.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I am accepting the offer with the understanding that the mufflers have to be cut off. [redacted] will do the work. They know that the mufflers are to be returned undamaged, but they will cut them off ahead of the weld. I am going on vacation that has been planned for 6 months, so the work will be done sometime in December. All I need to know is does Mr. [redacted] wish to make the check out to [redacted] directly and also pick up the mufflers there? This way he will not have to have direct contact with me, or if he wishes to deal with me directly he may do so. Either way I will make sure that he gets them back undamaged. I appreciate him working with me and although I have to dish out alot more cash to get the car back to where it was, this will take some of the sting out of it. Thank you.
Regards, [redacted]

The free oil change is a $24.95 value plus tax and disposal of used oil  and filter. the parts and labor are free but the disposal tax and sales taxes are not free. Thank You,[redacted]Meineke Car Care Center Greer Sc

December 1, 2016   Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club.    The form indicated that you would receive an...

introductory shipment of Hidden Pictures Club, for which you would be charged $5.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every four to five weeks at $11.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that the account has been closed, effective December 1, 2016 and all charges have been removed from the account.  Please feel free to keep any shipments received with my compliments.  I have also removed your information from our mailing list. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

While a very nice attempt at "making things right" there are no specifics.  First I'm told that the check was sent ... When?  Which time?  Then I'm told that a request for follow-up on the check and send out if not in process.   Either a recent check has been issued or it is still "in process."  When was it sent out so that I can monitor the mail for receipt?  I've been told so many times that "the check is in the mail" that it is hard to accept that it is in fact in the mail.  The reference to "making this right" and "believe me" is nice but just a little hard to accept at this point.  I'm not considering this resolved till I have the check and it is cashed.

January 15, 2016
Dear Ms. [redacted]:
I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding the merchandise you have received at your former address.
Unfortunately, there are quite a few accounts in our...

records that match the information you provided in your complaint. In order to address your concerns, additional information is required. Please reply with the address where the shipments are being sent. It would also be helpful if you could include the account number from the bills that you are receiving. Once I am able to locate your specific account in our records, I will be happy to address your concerns.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.

Thank you,

March 31, 2017   Dear Ms. [redacted]:   I have received a copy of your complaint to the Revdex.com regarding your account.  I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club.    Our records indicate that we received an order by mail...

requesting Hidden Pictures Eagle Eye. The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have cancelled your account and removed all charges, effective March 31, 2017. The closing balance is zero ($0.00). Please feel free to keep any shipments you have received with my compliments. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding regarding Puzzle Buzz.   The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $6.95, plus a...

nominal shipping and handling charge.  It then stated that you were free to cancel and return one of the books with no further obligation.  Or, if you chose to continue in the club, you would receive 2 new Puzzle Buzz books every four to five weeks at $13.90, plus shipping and handling and tax.  It is clear from the information you sent to the Revdex.com that you never intended to order this club membership.  I have verified that your account is closed.  Refunds were issued for the last 7 shipments on October 14, 2016.  Please feel free to keep any shipments received with my compliments.  Please disregard any notices that may have been printed prior to the date the account was cancelled.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers

I have received a copy of your complaint to the Revdex.com regarding your account.  I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz, Let’s Play, and Which Way USA accounts.   Our records show that your account was cancelled on January 19, 2017....

Refunds for the shipments sent December 16 through January 6 have been refunded. Please allow 3-5 business days for these 4 refunds to appear on your card.   I am sorry that your account was not cancelled previously. Please feel free to keep any shipments received with my compliments.    Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers  Account # [redacted]  JC/mlc

We showed the customer, with our tech Jack D[redacted], the oil filter housing and she verbally agreed that she saw no signs of damage to the housing. We paid for the cost of the tow, and didn't charge her for the specialty oil filter
that we ordered (we replaced with one of ours first and was...

still leaking slightly). After replacing with a different brand, the leaking ceased and there remained a bit of bubbling around where the cap screws on. We suggested
a manufacturer defect with the housing, which of course, the dealer denied. We showed her the threads and everything. Our technician can attest to everything that was said. She has never been to our location five times.
We have also attached a copy of the signed work order.
 
 
 
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

December 18, 2017   Dear [redacted]   I have received a copy of your complaint to the Revdex.com.  I am sorry for any misunderstanding that has occurred regarding any of our book clubs.    Our records indicate that we received responses to promotional...

mailings for Top Secret Adventures, Which Way USA, and Hidden Pictures Let’s Play on March 27, 2017.  The promotional material included with each order form indicated that you would receive an introductory shipment of the respective book club that would include free items, as well as trial items included in the introductory shipments. It then stated that you were free to cancel with no further obligation.  Or, if you chose to continue in the clubs, you would receive a new shipment about every three weeks, at the standard rate included in the promotional material.  Three shipments each of Hidden Pictures Let’s Play, three shipments of Which Way USA, and two shipments of Top Secret Adventures were mailed in good faith in accordance with the details of the offers. It is clear from the information you sent to the Revdex.com that you never intended to order Which Way USA, Top Secret Adventures, or Hidden Pictures Let’s Play. I have verified that your accounts have been closed. I have also removed all outstanding charges, effective December 18, 2018.  Your balance is zero ($0.00).  It is not necessary to return any of the items; please feel free to keep any shipments received with my compliments.  Highlights contracts with agencies to collect on accounts that are past due.  However, your credit rating will not be impacted.  Please disregard any billing notices you may have received.  Per your request, I have also removed your information from our promotional mailing list, which will be effective within 30 days.  The only thing you’ll continue to receive is the gift subscription to Highlights magazine, which was purchased by a gift donor through the December 2018 issue.  Once again, I sincerely apologize for any inconvenience you may have experienced.  Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST.   Thank you, Jeff C[redacted] Director, Customer Contact Centers Account [redacted] JC/klj

I am writing in regards to my complaint submitted on 1/31/2016 against Meineke Car Care Center.  The ID number is  [redacted]
I have been contacted by two Meineke employees, and they assure me that the University Place shop that I had the problems with is now under new management...

and the gentleman that I had the issues with is no longer employed there. I have agreed to give them another try, so would like to close my complaint at this time (and I truly hope not to have to reopen it!).
Thanks very much for your assistance with my complaint,
Live simply...Love generously...Care deeply...Speak kindly...Leave the rest to God.
[redacted]
([redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

February 8, 2016
Dear Ms. [redacted]:
I have received your reply to the Revdex.com regarding your account. I am sorry to learn that the recipients never received digital access as intended. I have verified that a link was sent to you via email, as well as directly to the parents of each recipient.
Since you’ve contacted us multiple times, each of your gift subscriptions has also been extended by two complimentary hard copies of High Five. We are also sending packets of bonus stickers to each recipient, which should arrive soon. Your satisfaction is very important to us.
Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST.
Thank you,
Jeff C[redacted] Director, Customer Contact Centers

We offered the customer money back if she return the battery and got her old one back which is only fair if she did not need the battery. She refused . Customer wants the money back and keep the new battery. Her old battery is not good and which could also bring multiple lights on dashboard. Her...

light was off because of the battery being disconnected and has nothing to do with battery.  Technicians are not allowed to smoke inside customer vehicle. Why she would not her money back and get her battery which we still have if she thinks her battery is good?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, Meineke did not respond to the other problems found with their repairs, such as the power steering fluid hose and the brakes.  With respect to the timing belt, Meineke claims that the repairs are out of warranty, but I brought the car back in,not once, but three times, asking them to recheck the timing belt installation.  The district manager, [redacted], was incorrect in saying that there were no problems.  The first time I brought the car back with a complaint about the noise, he said it was a disconnected hose.  This did nothing to correct the noise (and loss of power) so I brought it back a second time and Mr. Maze admitted that the timing belt was not installed properly and that they had corrected it.  However, it still made an unusual noise so I brought it back a third time and was told that I was "hearing things'.   he assured me that the car would run well when I specifically asked him if it was going to break down on me (which it did). All of this occured in within the 90 days of the warranty, so I did my due diligence.  I am asserting that the warranty time limit does not apply because Meineke did not provide the service as promised, so they are in breach of the contract.  I have attached several documents from the Toyota dealership that show a pattern of shoddy work that resulted in extra cost to me for repairs on the brakes, the power steering line, and a year later on the timing belt.  Documents 1, 2 and 3 show the invoice, dated April 04, 2015, of the work done by Meineke.  Document 4 shows that 2 weeks later I had to have the brakes and the power steering line repaired again. In regards to the power steering line, when I originally asked Meineke to check a leak, the mechanic told me that he knew exactly what the problem was, that it was common for Highlanders, and that he could fix if by replacing one part of the line.  After I drove the car out of Meineke, it continued to leak power steering fluid.  I did not initially bring this to their attention because the timing belt problem was creating such a loud noise and a significant loss of power, I was more worried that the engine was being damaged but an incorrectly installed timing belt.  As can be seen in document 4, Toyota fixed the power steering leak.  Obviously, Meineke did not take care to locate the leak and just replaced a part of line without confirming that the leak had been fixed.  In regards to the brakes, I noticed a sinking brake pedal when stopped and strange noise coming from the rear when brakes were applied.  At this point I did not trust Meineke so I had Toyota check it.  As documented in their invoice, the fit kits had been taken off and were missing and the "rear backing plates have been smashed in with an air hammer".  I think that line speaks for itself.  The mechanic at Toyota assured me that this was not normal.Documents 5 and 6 are from the invoice that resulted from the most recent repair, which was itself necessitated by yet more shoddy work by Meineke.  This was the most expensive cost to me.  I have highlighted in yellow the findings by Toyota. Their technician said: "found 5 bolts missing, one broken off, pulley may have been damaged when removed causing it to separate and rub through lower cover, melted plastic got in betweeen belt and gear knocking the timing belt out of time. "  Again, I think it speaks for itself.  The technician at Toyota had a box with the separated pulley waiting for me and said he has never seen that before (this is actually what the lcoal manager at Meineke also said when I whoed him the same day).  The Toyota technician told me that pulleys don't just separate like that and acknowledged that it had to have been installed incorrectly.  As the invoice shows, it wasn't just installed improperly, it was damaged.  I don't know how Meineke can justify that they did the repairs as promised when there are five bolts missing and another broken off.Overall, the records show that much of the work done on my car by Meineke last year was either substandard, or downright damaging.  I deserve a refund for the work done on the brakes the power steering line, and the timing belt.  I am willing to compromise with payment of the repair bill that was incurred at Toyota for the timing belt (documents 5 and 6).
Regards,
[redacted]

These types of issues can be challenging for a customer and a business. I was the person that actually dealt with Mr. [redacted] on his first visit to my shop for this issue and he had been shopping prices. I actually provided him a better price than the previous shop he had gone to and we did the work per his approval. Mr. [redacted] also cites his hearing problem as a communication gap and my manager may have been speaking loudly because he was trying to help Mr. [redacted] understand the current situation.  Mr. Hall's original receipt clearly states that he had a 1 year warranty and was told if he had any issues to return and we would gladly assist him. This is clearly explained to every customer to ensure that they understand their rights. Furthermore, Mr. [redacted] stated that we did not obtain his VIN, which is also inaccurate. This number is also on his receipt and is also captured with our diagnostic tool when we hook the vehicle up. We use this number to determine all the appropriate parts for his vehicle as they are very specific to each vehicle individually. Furthermore, my manager and all parts stores know that complete vehicle specifications are required to order parts.  We also replaced his original part due to a faulty sensor on a subsequent visit to the shop.  Mr. [redacted] produced a receipt from S&T that had the same air fuel sensor ratio installed and his $850 from them was for additional work on his vehicle as well. We stand very much by our warranty, but to provide him credit back for failing to adhere to his warranty, is not something we would be willing nor should have to do. He certainly is entitled to a 2nd opinion, but we would have gladly resolved his issue had he simply returned to the shop for inspection. This is why you give a customer a warranty in the first place. The vehicle must return to the place of repair to have his warranty handled appropriately and to be diagnosed by our technicians. If we found the sensor to be faulty, we would have gladly replaced it just as we had done once before.   Finally, I find it odd that Mr. [redacted] said he had never been to our shop in his original email to you, yet now admits to having someone with him the previous 3 times. His first visit to the shop was not for this sensor. In fact, Mr. [redacted] should ask the previous shop to refund his money because he has a valid warranty elsewhere.  I will then have my technicians diagnose the vehicle and if that problem is still there, I would gladly honor his warranty. This is how all businesses handle warranty work. Again, I will gladly offer Mr. [redacted] a free oil change or 10% of his next service with us if he elects to return.  Respectfully, Ralph S[redacted]