Meineke Car Care Center

Dear Revdex.com  We have no record of this complaint nor did the customer make us aware of any problem. Meineke has a limited warranty on all parts and labor however it can only be used at Meineke. If the customer would contact us we would be happy to look into the problem thank you.

I went to meineke to have them install an exhaust manifold that I purchased online from Amazon. He agreed to install for $175 charging only for labor. After dropping my car off for service, he called to tell me I needed an O2 sensor because the one attached to my manifold was stripped. He stated I needed this to drive the vehicle and he had already taken my vehicle apart. I asked him how much the part was, he stated $220. I agreed to the charge because I didn't know how much it "should" cost. Upon returning to the Meineke, I asked him to show me the part. My first reaction was this part cost $220, he chuckled and said yes, I paid and left. Once I got the invoice with the part number on it I searched the cost of the part. Found out the part normally retails for approx. $95. I called back he said no, that the price he charged me was what his computer showed as price. I asked him where he purchased he stated Factory Motors. I called them directly, gave them the part number the lady said the part was $97. I called another distributor they quoted a price of $95. I believe I was completely overcharged. Well within 3 weeks after he replaced the O2 sensor, my service engine light came on. I went to Auto Zone so they could run the code to tell me the problem. He came up with a P0133 which says my O2 sensor is bad. He printed off the part I needed to replace on my car, it was the same part Meineke overcharged me for. I went back to Meineke, had the manager run the same test on my car. He got the exact same code. I asked his the bad sensor was the one he replace, he stated that it was. I told him I wanted a refund for the O2 sensor, I would take my vehicle to a more reputable repair shop for the repair. He refused to return my money or provide me with a written statement to use as evidence to take him to court. The police were called to the shop. The officer said this is a civil matter I need to file a complaint with the court. At that moment the shop manager suggested that he redo the work for free the next day. After reading several other bad complaints from shop on yelp, I decided I do not want the shop working on my vehicle. I'm afraid he will do more damage or create problems for me later that may not be detected. I just want a refund for an overcharged O2 sensor that went bad with 30 days.

This business is just horrible. I would never ever recommend this business to anyone. They are very unprofessional and they prey on uninformed customers especially women. They installed a bunch of things I didnt ask for and charged me the most expensive rates for it. They have NO customer service skills what so ever. They didnt inform me about anything they were going to do to my vehicle. I was stuck leaving my vehicle there for over 3hours because I needed brake pads and they just took advantage of it.

07/23/2014

 

Revdex.com of Arizona

 

RE:complaint id #[redacted] from  [redacted]

 

I am responding to the above mentioned complaint from  [redacted] about out of round tires. I have attached copies of the original  sale and the...

two times [redacted] returned to the shop. On 06/30/2014 [redacted] returned for the first time  stating that the tires caused a vibration above 45 mph and that the tires were retreads. At which time  a road test drive at speeds up 65 mph on Interstate 101 where no unusual vibration was detected. The total road test consisted of 6.5 miles at varying speeds. Upon return to the shop the tires were checked for out of round and balance. No irregularities were found.

 

[redacted] returned again on 07/01/2014 stating that she had taken the vehicle to [redacted] and was told that the tires were not properly balanced and that they were out of round. [redacted] falls to mention [redacted] in her complaint letter as she was made aware of their out of round and balancing process. It is as follows. They use a Road Force Balancer which pre loads the correct  amount of weight on the tire during the spin balance process.  If the tire is out of round  [redacted] provides documentation stating so.[redacted] has been repeatedly told if she can provide documentation form them which they would have provided at the time of service Meineke will replace the tires.This documentation is required by the supplier of the tires sold to [redacted].

 

As [redacted] has chosen not to provide  the above requested documentation and [redacted] cannot duplicate her claim of improper balance or that the tire  is out of round it is with regret that  we cannot  reimburse her.

 

Regards,

 [redacted]

General Manager

Thank you for allowing me to address this issue.   Mr. [redacted] clearly states in his complaint that he took his vehicle to [redacted] to get his code scanned. He then brought it to Meineke [redacted] and ask for the part to be replaced. Mr. [redacted] declined any diagnostics and requested that...

one of his oxygen sensors be replaced. At Mr. [redacted] request the replacement was done. Mr. [redacted] also states that ten days later his check engine light came on again. He again took his vehicle to [redacted] and had his code scanned and returned to Meineke stating that the same code was present as before. Meineke [redacted] hooked up a scanner at no charge and pulled the code and ran a diagnostics and found that the coolant temperature sensor was out of range, causing the fuel mixture to be to rich, which causes the oxygen sensor code. Mr. [redacted] authorized Meineke [redacted] to replace the sensor. The installed Coolant Temperature Sensor failed a few days later and was replaced at no charge. Mr. [redacted] states that he spoke each time to [redacted] each time he was at the shop when in fact he spoke to [redacted]. I am sure that Mr. [redacted] is frustrated with having to return to the shop several times. This could have been avoided simply having Meineke [redacted] do a diagnostics on the vehicle to determine the actual failed part. Pulling codes simply tells what system is out of range and not what part of the system that has failed. As far as what another shop quoted, Meineke [redacted] has no control of that. There are several oxygen sensors on his vehicle and many suppliers. Labor rates vary across the valley as well. In conclusion Meineke [redacted] installed a requested part, Mr. [redacted] declined diagnostics on his original visit. The diagnostics was done by [redacted], not by Meineke [redacted], and installed at the customers request I can find no fault in our work.Thank you,[redacted]

I took my car to Meineke in Mesa because it was leaking gasoline. The auto technician inspected the vehicle and noticed that the gas tank was cracking and needed to be replaced. They found a fuel tank and told me they can replace it for approximately $600 for parts and labor. I gave approval to do it. They replaced the tank and said it is good to drive. When driving home that same day the car died on me several times because it was not getting fuel after the fuel tank was installed. It died on me making a left-hand turn with oncoming traffic and was not safe. I took it back to Meineke and they fixed the issue. Several days later the Check Engine Light came on. I had the car scanned at AutoZone and there were 3 codes all related to the fuel tank installation. I took it back to the Meineke and they scanned the car and said they didn't know what the codes mean or how to fix it because there are no Master Techs employed there. They told me to take the car to a Meineke in Chandler because Ben, the owner, owns both franchises. They had a Master Tech who could diagnose and fix the gas tank installation problem. I took the car to the Chandler Meineke. They said one of the codes was caused because half of the gasket was hanging into the gas tank. Once the fuel tank was taken down and the gasket was re-positioned, and the gas tank was reconnected, the Check Engine Light went off. A couple weeks later the Check Engine Light came back. The car was scanned again. The codes that show up were the same two codes that showed up a few weeks prior. The code caused by the gasket issue went away but the two remaining codes are there because of the fuel level sensors that are in the tank. They said the fuel level sensors aren’t working properly now. I told them the only issue I originally went in for was to swap out a cracked fuel tank and because it wasn’t installed properly it has caused all these other issues with the car stalling out, the gaskets hanging off, and now the fuel level sensors. They said they talked to the owner and he says the fuel tank installation has nothing to do with why the fuel level sensors aren’t working now. They also said they don’t know if the Check Engine Light was on before I first took the car in. However, the first time I took my car in they did an inspection and gave me the form showing there were no Check Engine Lights on. They said this repair will cost me and additional $900. I have been going back and forth with them for a couple weeks now on this issue. Altogether my car has been in the shop with Meineke for over a month. They should have never taken on this project originally without a Master Tech’s assistance because the techs working on it didn’t truly know what they were doing or didn’t do a good enough job and now because of their negligence they are trying to turn a $600 gas tank replacement has turned into a $1500 repair. They offered to split the cost but the fact of the matter is they made clear errors with this fuel tank installation and they should not be able to pass the cost of their mistakes onto me.

I will not accept that offer . I was told by Mr M[redacted] when I paid for the water pump installation that also had the clutch fan installed incorrectly by them that there was nothing mechanically wrong with the vehicle and that I should not drive up hills . and at that point they all ran into the garage area and left me standing in the lobby alone. So that told me that they were stumped and could not figure it out. Why should I go some where else and find out what they did wrong to it and then let them work on it again . Two jobs in arrow the head problem and they could not put it back together right and the water pump with the fan clutch installed incorrectly . when they told me there were no mechanical problems they were washing their hands of it and I don't have to tell them st' I need the vehicle repaired and I need it fixed right!!!!

After my experience I understand why this business is not Revdex.com accredited, the lack of quality work translates to total lack of care. It is evident this business does not want repeat customers or even new business by word of mouth.

Corporate was equally flippant in offering customer support and care and offered no assistance whatsoever.

Alex T[redacted] is absolutely the worst when it comes to customer relations. He bait and switched my teenage daughter and then verbally assaulted her. We sent her in for a “Basic Oil Change”. This oil change is advertised right on the website with no coupons needed. “Basic Oil Change” $19.95. She drives a little 2005 Hyundai Accent which does not require anything special. She told him exactly what she wanted. He said ok and took the keys.

When she came back he told her she needed her belts changed. A simple repair (that was not actually need upon independent inspection) was quoted from him for over $300!!! She called us because of his pressure, and we said no!

She was charged $43 for her oil change at this point! Her receipt said “basic oil change”, but was billing at $37. She called me again. I got on the phone with Alex and asked why would he bait and switch her for a synthetic blend oil change on a Hyundai!?! He was extremely rude to me from the start. He claims that his particular store does not perform ANY oil changes with standard oil. He claimed that he had no idea why that would be advertised, and that this $40 oil change is this locations “basic oil change.” I actually showed him that the website is for HIS LOCATION! The advertisement is for his location. I am positive he has people coming in every day asking for this basic $19.95 oil change. After much argument back and forth he said, “What do you want then to get you to stop? A refund?” I said yes. He hung up the phone without response. He then proceeded to refund the card.

After all of that he then verbally assaulted my daughter! He took a sheet from under his desk that was never shown her and yelled at her to take a picture of the synthetic prices on this sheet. She was so scared she turned around and left immediately. She called me very upset. The refund was not worth the verbal assault my daughter had to endure from this jerk!

Money is not the issue here. When you have a company who has management that thinks it’s ok to swindle and verbally assault teen girls, you have a bigger problem. Shame on Meineke for ever letting this guy have any sort of management position. This is unacceptable!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not appreciate [redacted] twisting my words around, making things up, and assuming things. I did not say I spoke with [redacted] every time I was there. I clearly stated that I expressed my feelings to an employee, an employee that [redacted] just recognized as [redacted]. Also, I did not refuse a diagnostics test so I don't know why [redacted] kept on stressing that in his response. A diagnostics test, on my initial visit, was never presented to me as an option. They only time Meineke offered me a diagnostic test was the third time I took my vehicle there to get it fixed for the same problem. Meineke only offered me the diagnostic test once I asked them why I had to keep coming back for them to "repair" the same thing, but by then I had no money left over for them to run the test as I was already nickeled and dimed. Every time that I took my vehicle to Meineke for the repairs and for a check engine light scan, I took it to [redacted] prior just to be sure that the codes matched up. In fact, on one occasion, an employee from Meineke told me that the scanner that [redacted] was using was giving me the wrong codes. Every time that I took my vehicle to Meineke, they also performed a quick scan and they gave me advice on what I needed to do as I knew as well as they did that I did not have a lot of knowledge when it came to mechanics. I took their advice every time, I trusted them. Also, I still find it unreasonable for them to charge me $400 for a quick fix, the job was done in 30 minutes, there's absolutely no reason why they charged me for what they did. I did my research and the most expensive oxygen sensor that I could find was just under $150. Meineke charged me $138 more than that at a price of $288. They also charged me $35 for a new coolant temperature that should have only been half that price. Meineke did in fact run tests on my car so I don't know why [redacted] is denying that. I want to make this very clear, I did not deny a diagnostics test on my original visit because it was never presented to me as an option. On my original visit, an employee from Meineke hooked the scanner up to my car, then based on the results of the code that the scanner gave, the employee suggested what actions I should take and suggested what need be replaced. In conclusion, Meineke repaired a part that they convinced me was crucial, charged me a ridiculous amount for it, and failed to properly fix the issue and now is lying about what really happened.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Mieneke is lying  cuz I did not go to [redacted] to gave my tires rechecked. I also spoke to another mieneke store location who advised the policy of bad tires should be under warranty with the facility. Which obviously they were not or I wouldn't be here. I don't mention [redacted] cuz I didn't go there. And the employee [redacted] NEVER stated I needed documentation cuz If so then again I wouldn't have gone to Revdex.com it would have been settled. With my father as a witness to this also. All I wanted was a replacement tire but obviously that was too hard for this company to do to please their customer. Instead they refused and list a customer and a whole lot if ither business cuz of my word if mouth.

I would give it less than one star if I could. I took a 2006 f150 in to have new exhaust manifolds put on witch took two weeks then when they test drove the motor blew. They were payed over 6k to put a new motor in witch took 2 months. I get my truck back right before xmass. I put 500 miles on it and the motor starts knocking.

I take it back to them and they send it to the motor shop where it sits for a mount. I have to go with a tow truck and get it back from the builder and take it back to the shop. It is sent to a different builder and when I get it back the same thing happens. This has been going on for 9 months. They finely take it to the dealer and they say that the new motor is blown. It is going to take at leas a week to fix and they wont even cover a rental. Im a contractor so when I don't have my truck I don't work. So for the past 9 months I have lost lots of work . DO NOT TAKE YOU CAR THERE IF YOU EVER WANT IT TO RUN AGAIN.

To Whom it May Concern;I’ve attached a letter (with electronic signature) explaining what happened as well as documents to back it up.  Even though [redacted] signed for the credit card, she has disputed the charge.  The parts that were installed in the vehicle, have not been...

returned.I reached out to my manager, Joshua H[redacted], who addressed the customer; here is his take on the transaction:[redacted] came in on a Saturday with grinding brakes we did our inspection of car brought her out showed her that her water pump was pouring coolant and her brakes needed done.  I explained to her about repairs gave her price, offered Meineke card she wanted to fill app out I did told her I would try to save her bearings in the front if I couldn’t I would call her.  She was approved for card, I offered 1 year no interest.After repairs were finished we went to pick her up at the end of the day then she proceeded to try to give me a $ 300 cash payment and take truck home I told her she has to pay whole bill.  She stated that the prior manager, AJ used to let make payments.  I told her AJ isn’t here anymore you either have to pay bill in full or use the credit line to be able to take your truck home.The Assistant Manager, Zack was standing by whole time and witnessed this transaction.If there are further questions regarding this transaction, please don’t hesitate to reach out to me.Regards,Ben P[redacted]  | Meineke Car CareClear Sky Automotive Services, LLC[redacted]Suite [redacted]  |  Phoenix, AZ 85016Cell [redacted] | Fax ###-###-####[redacted]@clearskycapitalinc.com | www.clearskycapitalinc.com

Dear Mr. P[redacted],
You have been very misled by your manager. I had brought a Meineke coupon with me, received in the mail the day before, when I came in to see if my brake PADS could be checked, as they were a little grabby at times, NOT NOISY at all - that was the only reason I came in on that Saturday. This is what I had described as the only problem with my truck that day. The coupon said I could probably get it fixed/checked for around $35.00 and I thought I could handle that. If I had needed major repair, I would have contacted my son first as he has friends who are mechanics.
Your first comment that "even though [redacted] signed for the credit card, she has disputed the charge." I did not EVER request OR sign an application for a credit card and told him I did not want one when he insisted. I told him I had no money for payments, just like I didn't have the money to pay his very high quote! He said, "Why don't we try anyway..." and sat down behind the desk. The card was 100% Josh's idea and his creation. I signed nothing on Saturday. How the credit card was actually approved is the question because I am not employed at this time as I kept telling him, had to file for bankruptcy recently as a result, and lost my home, even had upcoming surgery. I repeatedly told this to your manager from the time he first gave me the $1500.00 quote for the brakes and the water pump! When he first told me about the brakes, I walked toward the waiting room to call my son and get his opinion, but Josh quickly called me back to the garage area to tell me my water pump was also in need of replacement, and I hung up before reaching my son.
My credit must be quite bad at this time, so I question how he got this card approved, especially without my consent or signature, and my lack of a job/recent bankruptcy! My error was allowing him to continue to do it. I was so panicky, didn't want a big scene as he was no longer friendly and had me very panicked. I  kept thinking he would HAVE to let me go with my truck if my credit was denied, which I had no doubt it would be! This sounds very wimpy to me now, but that was how I was feeling that day - my heart was pounding out of my chest.  I was absolutely shocked when the card was approved! He had to have falsified my employment records. I have contacted Synchrony about this and they are also looking into it.  Most of my records (address, etc) were in your system as I had been there a couple of times before for minor things (oil changes, I think), nothing major, and certainly nothing that required payments (you stated that I said, "AJ had let me make payments before."  I never knew an "AJ" as your quote reads.  I was not on a first name basis with anyone there. When I was there on that Saturday, I had no idea the management had changed. I just knew the time I was there before, the people were really nice and didn't overcharge me, which is what I stated to Josh when I came back after I was called and told it was ready for pickup. He replied that that was why they were no longer in business, and that HE was the new management (this is nearly verbatim).
Let me again make note that I never once gave Josh approval to do any WORK ON MY VEHICLE. In fact, I told him repeatedly NOT to work on it as I could not pay for it! He acted as if I didn't say anything and ignored my eyes when I would again tell him I had no money, was not working, please put the tires back on my truck and let me go! I felt very panicked as he would NOT let me take my truck and just leave! Once he got the credit card approval, he called for Zack, who had been hidden away somewhere during all this, to take me to my home. Zack seemed very nice and barely said a word. I think he felt guilty, but he was only a minor part of this scam. I even called the store and got Josh on the phone from my house to again plead with him NOT to work on my truck, I just wanted it back. He said, "Too late, I'm deep in the water pump." I called again later and was told by Zack that Josh was picking up lunch and would call me back. When time passed and he didn't call, I called again. He said, "Oh yeah. I was supposed to call you." No emotion except for irritation. I felt completely helpless as I could not get him to stop. I did call my son, feeling weepy and embarrassed that this had happened, but aside from calling the police, what could I have done?
Your comment that my water pump was "POURING coolant" is completely, absolutely ridiculous! There was nothing even dripping at all on the garage floor when the truck was up on the lift, and the only thing I saw when I pointed up to my water pump was what appeared to be greenish hair gel that he probably put there, nothing dripping then or before I came in that day. I had never had a warning dash light for overheating, or ever had my truck overheat. I had had my water pump replaced less than two years prior and told him this! I have the receipt, if needed. I had not noticed any problem with the water pump prior to this visit, yet he told me at that time that he just couldn't let me leave with the shape my truck was in, and that it would cost me twice as much at a dealership, etc. In the beginning, he was constantly at my side and in my ear, nice at first, but that all stopped as soon as he sat down behind the desk.  
Also, my complaint about my brakes was only that they were a little grabby at times, not that I told him they "needed done," as you put it. There was no noise at ALL coming from my brakes. NONE. Certainly not "grinding."
Regarding my signature, the only time I ever signed my name on any paperwork OR saw the total I was being charged at this store was the following Monday, when my son and I picked up my truck. It had been held by Josh on Saturday evening and Sunday; I had walked home on that Saturday (I live nearby). The following Monday, the waiting room was full of customers (not one customer was there that I saw, other than myself, on the Saturday when this all occurred, which I thought was strange for a Saturday. Did Josh put the CLOSED sign up when he realized he had me on the hook?) 
On Monday, I told Josh I would make a $300.00 payment, and he then showed me a paper saying the payment would be $381.17. I was nervous and exhausted with this situation and just wanted my truck key back, but told him "I told you I could not pay more than a $300.00 payment." I also questioned some items on the invoice that had to do with flushing different areas of the engine, which is the first I had heard of it! At that time, my son reached in his pocket and pulled out four $100.00 bills, which Josh took and gave my son back the change for the $381.17 payment he took, and then gave me a receipt to sign. THAT was my only signature, and I thought I was just signing the receipt. If only we had the parts he removed. At first, I doubted he did anything since the brakes felt the same when I finally got it back and I never actually saw him work on the truck at all.
My initial "complaint" was, as mentioned before, an occasional slight grabby feeling of my brakes, and I thought maybe the brake pads were in need of a look. There was no sound or "grinding" as you mentioned in your reply.  As noted in my initial letter of complaint, I repeatedly told your manager I was not working, would be having back surgery soon, and there was absolutely no way I could afford his quoted price of $1500.00 (which somehow ended up becoming $1,581.17). The first day I was there, on Saturday, I signed absolutely nothing (or saw any written paperwork or credit card application). This was all done by your manager as he sat behind a desk out of my field of view.
I was made extremely anxious by your manager who would not, no many how many times I asked him, put the tires back on my truck and let me leave! In hindsight, I should have rushed out the door and called 911. I don't make it a practice to involve the police, but ended up having to file a complaint with them anyway, so wish I would have done it at that time. All I wanted to do was leave, and told your manager this many times.
I do have a history of panic attacks, and had a very bad one on that day...certainly not when I arrived, but after he wouldn't let me leave with my vehicile. I was very intimidated by Josh and my inability to get my truck back. My only regret that day was NOT calling the police sooner.

I ,am aware of Mr .[redacted]  complaint,he went Dodge.Aand the Dodge dealer did whats known as a shot gun repair ,replacing every possible PART IN THE FRONT OF THE ENGINE.HE NEVER CONSULTED US JUST TOLD THEM TO fix everyone and Meineke will pick up the entire tab.We are not emitting guilt or...

wrong doing,however its possible  the could be off one tooth on a sprocket,that would include removes the valve cover re setting the chain and letting the vehicle,since he did not contact us and gave Dodge permission to rebuild the entire front of the motor that responsibility lies with Mr. [redacted]...our responsibility is setting a customer hole ,it calls for 5 hours to replace all timing complainants which were not damaged in the first place,cam crank sensors oil change etc,I am awaiting information from dodge what that repair should actually take and that is the most I will comensate him for

[redacted]:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I took my vehicle to Meineke down the st from my work on 24th St and Osborn to get a quote to have my brakes done (I had a 15 minute break so I thought this wouldn't take to long). They offered a quick free inspection which of course I did not hesitate to say yes. When they return they advised me that my back rotors needed to be replaced as well. I asked for a quote and it came out to 447.00. I said I couldn't do it right now because I didn't have that kind of cash. The manager then gave me another quote for 311.00. I agreed that price was reasonable price and I would return the following morning as I needed to get back to work. The manager refused to give me my keys back insisting I should leave the car or they would give me a ride to work. I did not agree, I just wanted my car and to get back to work. Then they stated if I didn't leave the car that I needed to get it towed because I should not be driving MY VEHICLE and if I took it, they would be liable if anything happened once I left the shop. I argued with them and became extremely upset when they continued to refuse to give me my keys and vehicle. I then called my husband and told him what was going on and to get his butt over there and afterwards called the police. The police got there first and told them they could not hold my vehicle and to release it to me right way. Absolutely ridiculous that I had to involve the police. I can't believe this place is in business! This place tried taking advantage of me and tried holding my vehicle illegally. Managers are terrible! Customer service is terrible! Overall terrible experience!!!! One more thing I would like to add.....my husband called the following morning to make a complaint and they had the nerve to tell my husband I was being unruly when all I wanted was to get the heck out of this place that was pressuring me to get work on my vehicle that I didn't want to done.

[redacted] brought her vehicle in on Dec. 12th, 2013 for a check engine light on. The vehicle was diagnosed with a small evaporative emissions leak. The vehicle was smoked and the Evap Purge Solenoid was leaking.  The part was replaced and the check engine light did not come back on....

After much discussion MS [redacted] agreed to pay a total of $84.34 for the repair. I have attached a copy of the invoice. On Dec. 25th, 2013 MS [redacted] returned with the vehicle check engine light on. MS [redacted] was given a ride home. The vehicle was checked and found to have a cylinder deactivation failure code and two MAP sensor codes.  The cylinder deactivation code was found to have been set by the improper oil being put into the vehicle. It was corrected simply by changing the oil and installing the correct  viscosity engine oil. A common occurrence with the 5.7 Hemi engines and Chrysler has issued Technical Service Bulletin?s regarding this code. Only 5W20 semi-synthetic oil meeting MS-6395 can be used on  vehicles with cylinder deactivation.  Diagnostics was done for the two remaining codes and after checking the wiring harness as per the diagnostic trouble tree. It asks to have the MAP sensor replaced and retest before going forward.  The part was ordered and sent to the shop where it was found to be slightly different than the original part and could not be installed. MS [redacted] was contacted and informed of the problem. MS [redacted] was picked up and returned to the shop. MS [redacted] retured the vehicle on Dec. 26th, 2013 (next day) and was given a ride home.  The above mentioned part was ordered from another supplier and was also slightly different and could not be installed. A part was then ordered from the local Dodge dealer. The part was again slightly different from the original and could not be installed. At this point the three new parts were inspected and found to all be supplied to the various dealers by the same manufacturer.  All three of the parts had the same manufacturer stamped on them. The Dodge dealership was contacted and they were kind enough to have their technician speak to us about the difference in the part. The technician explained how to cut the stop on the engine manifold so that the new part could be installed and that if the vehicle was there the same procedure would be followed.  After confirming the recommended procedure with the Dodge dealer the stop on the manifold was cut and the new MAP sensor was installed. The codes were cleared and the vehicle was test driven. On the test drive the check engine light came back on.  Codes were checked and the MAP sensor codes returned. Meineke reinstalled the original part and started the next step of the diagnostic tree.  MS [redacted] was contacted and informed that more time was going to be needed to diagnose the codes. At this time MS [redacted] asked to be picked up as she was going to be late to her Christmas Party. MS [redacted] was picked up and returned to the shop. Upon arrival back at the shop MS [redacted] expressed her displeasure and declined any further work.  MS [redacted] was not charged for the time or work done to the vehicle. A copy of the invoice is attached.  At approximately 8:45 I received a call from a man who said he was a friend of MS [redacted] and that he was concerned about the treatment of MS [redacted].  I explained that MS [redacted] had not been charged for the time spent on her vehicle the past two days and that the $83.34 from two weeks prior had corrected the issue that was present at the time it came in then.  He asked how this could happen so close together and I responded by stating that Dodge warranted the engine and power train on the vehicle for 100,000 miles and the rest of the car for 60,000 miles. I told him that due to the fact that it is mechanical in nature that parts will wear out and fail. I went on to say that the vehicle has 181,000 miles on it and is well past the warrantied expectancy and that it would not be unusual for this to be a common thing for parts and systems to brake or wear out.  He said he understood and gave the phone to MS [redacted] who again expressed her displeasure and declined to let us look further into the problem.  I was also contacted by Meineke Customer Service the first week of January 2014 and they had spoken to MS [redacted]. I am happy that MS [redacted] was able to get her vehicle repaired at the dealership, but I am also certain that she had to pay for diagnostics, labor, and the parts at dealerships retail price.
I would again like to thank you for the opportunity to address MS [redacted] complaint. If you need any further information please feel free to contact me.
 
Sincerely,

General Manager

On October 23, 2013, [redacted] came into the Meineke Store for an oil change. She stated her car was slow to start, so we checked out her battery and charging system at no charge to her.We discovered the alternator was putting out voltage below specification and no longer...

performs its intended purpose. We advised her to replace her alternator. There is no brand new alternator available for a 1998 Ford Crown Victoria, only rebuilt So we installed a quality rebuilt alternator with a factory warranty. Described in Ms. [redacted] letter to the [redacted], she stated that her father replaced it some month's prior, then the replacement alternator we installed allegedly failed too. Now it requires another replacement that would be the third alternator in approximately one year.This leads me to believe that there is an additional electrical problem destroying her alternators. This would require further diagnostic and investigation. Unfortunately, Ms. [redacted] decided to take her vehicle to another automotive shop for service to replaced our alternator with another alternator. This voids any warrantees expressed or implied. This was also implied at the time of service. in writing.Meineke Car Care would of gladly warrantied the part and service if she would of returned back to our facility originally. Instead, Ms. [redacted] chose to take the vehicle somewhere else and complained to the [redacted] using slanderous language. Ms. [redacted] at this time has voided the work and is not entitled to any reimbursement of any kind. As an aftermarket automotive facility we do not reimburse for daycare expenses,credit card interest charges or any personal matters when customers need to make arrangements for their vehicles in our shop.

The service work was faulty and needed to be redone at another service provider. I am seeking reimbursement for the costs I had to fix the issues.Fuel filter + fuel pump: Fuel filter was installed on Jan 9, 2016 without being requested by me. According to manufacturer fuel filter has to be installed together with new fuel pump as a kit. Diagnosis was that the fuel filter installation damaged fuel pump. Multiple attempts were made by Meineke to fix issue, but without luck. New fuel filter and pump had to be installed by Jeep. Cost incl. tax: $956.85 (Fuel filter: $260.10 + Fuel pump: $696.76)Brake rotors: Steering when breaking was significantly worse after new brakes were installed. Issue was not addressed by Meineke after several attempts. It turned out only brake pads (not rotors) had been installed. The old rotors had been resurfaced excessively and unevenly by Meineke such that steering was impacted when braking. Issues was rotors were not fixable as they had been resurfaced so much by Meineke that no further resurfacing was possible. New brake rotors had to be installed by Jeep. Cost incl. tax: $344.84Pinion seal: Meineke attemped to fix pinion seal but did not succeed. After inspection it was determined that the seal continued to leak. Pinion seal had to be replaced by Jeep dealership to prevent further leaking and damage to car. Cost incl. tax: $231.80Desired SettlementReimbursement of the amount of $1,533.49.Business Response All issues pertaining to customers concern has been turned over to our insurance company for them to assess if we are at fault we're waiting on a response from insurance company we can't do anything until that response comes back from them.Consumer Response This issue should be resolved between the business and the customer directly. If Meineke is trying to recoup the money through their own insurance company that is their own issue.Final Business Response I'm sure that he contact you first before I spoke to him yesterday to explain the process of how this all works he has to wait to see if the adjuster finds anything wrong because of our involvement. Our hands are tied until! We find out if their is fault. Unfortunately, We are doing everything we can it's just a process that takes time.