Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to add Delta Sonic stepped up to remedy the situation. I appreciate them taking care of me and fixing my car. My faith restored in their customer service.
The customer can contact our Unlimited Department at 1-800-THE-KISS and speak with a representative to determine if the plan can be reinstated at a discounted rate.
Our records show that our repair coordinator left a message
for the complainant at the phone number provided on 4/25/15 at 1:06 pm. A letter was also mailed to the address
provided on 4/25/15. The complainant can
forward an estimate for repair to our office and we will make...
The reimbursement check was mailed to the address provided on 3/15/17. If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursement. If this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We certainly appreciate and understand the customer's concerns.Our conveyor is designed to make it practically impossible to damage a tire as described on the customer's claim. The only way a tire might become damaged is if a section of the metal conveyor rail is broken causing a protruding...
edge. Our manager inspected the rail after the incident was reported and his inspection did not reveal this condition to be present. Certainly if it were, the front driver tire would have been affected as well. An inspection by our Area Manager further reinforced our findings that the damage occurred somewhere other than Delta Sonic. In the interest of customer goodwill, a courtesy check in the amount of $150.00 towards tire replacement, was mailed to the customer on 3/13/18.This check represents claim settlement and unfortunately we cannot offer anything further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the services you provided was done by your details crew with the necklace name tag because it came from someone who had it on and leaning on my car with it and scratched in 2 places that was not there when I got my car washed b4 the detailed it and then they tried to tell me my car was clean in the inside when it was barely touched because all they did was take out the trash that was on the inside
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Hello, the response does not reflect the correct information, the mirror has NEVER been replaced previously. The mirror was replaced by Delta Sonic due to their own investigation that it was damaged during a wash. The replacement was with an after market mirror that does not match driver side factory mirror, the depth perception, reflection/magnification is too strong and It is dangerous as the entire side is a blind spot. The vehicle is a large truck and at this point the mirror is useless and a danger. I am requesting the mirror be replaced with the correct factory made mirror as it had prior to Delta Sonic damaging it. I Have expressed the same concern on going, also with the same request to simply have the correct part replaced. All paperwork has been forwarded to my attorney at this point. Delta Sonic will be held liable for the endangerment it is currently putting myself and family by NOT replacing my mirror with factory OEM parts. I am also concerned that when I spoke with Delta Sonic prior to the installation, I was told it would be replaced with the same Ford parts and not an aftermarket parts as it was. I have yet to receive a callback from any of the managers or staff I left a message at Delta Sonic, prior to my complaint.
Regards,
[redacted]
We fully understand the customers concerns and have
carefully considered this complaint. In
order for a claim to be properly investigated, a video review is
necessary. Unfortunately, we have no
record of the customer coming through the Car Wash in April and the customer
cannot...
produce a receipt. At this time,
the customer has provided us with three separate potential dates and upon video
review, her vehicle is not seen going through the wash. Furthermore, had the molding come off during
the wash, it would have been found on the floor at some point in the bay. It was confirmed that no molding for the
customers make and model vehicle was found.
Without the exact date and time of the service, we cannot
properly investigate the claim to determine liability and therefore, cannot
offer any monetary reimbursement. In the
interest of customer goodwill, we can offer $125.00 in Delta Sonic gift cards
as overcompensation to resolve this claim.
Please notify our office if this offer is acceptable.
Thank you for taking the time to notify us of the problem you had at our location. Please accept our apologies for the disappointment and inconvenience you were caused. We will mail complimentary passes so that the service can be redone. We will also include additional...
We have re-evaluated the customer's claim. Our findings have reinforced our position that the damage in question is not consistent with any of the services provided at Delta Sonic. This was confirmed by first hand inspection by our Site Supervisor. We appreciate the customer's...
concerns and apologize for any inconvenience but must stand on our original judgment of denying responsibility for this claim.
We would like to investigate this matter further. In order to review the plan information, we would need the tag number from the window sticker that was issued to the customer. Please respond with this information so that we may further investigate.
We appreciate the customer's concerns however; our investigation has revealed this was a head gasket issue which causes coolant to mix with oil. As you can see by the attached invoices, this has been an ongoing issue with the vehicle and was noted on the invoice, prior to the service for the...
vehicle's first visit at Delta Sonic. Video was also reviewed showing all procedures were completed properly during the Oil Change services. Unfortunately, we cannot accept liability for this claim as the head gasket could not have been affected during a routine Oil Change service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business mailed an unsigned letter stating they do not wish to have my services performed at their business. The receipt offers a satisfaction guarantee that did not meet my expectations. It is not the consumer's fault for work of lesser quality however, if the business refuses to make it right it is then considered theft. I was promised a phone call to resolve such issue and the company has failed to contact me via phone. I will admit that I indeed take extreme care of my vehicle however, I indeed made it clear to the attendant of my expectations and he assured me the job would be complete to my expectations. When it wasn't the business failed to honor the SATISFACTION GUARANTEE which is written all over my receipt which I still have.
Regards,
[redacted]
We appreciate the customers concerns however; after investigation, it was determined the problem did not occur due to any negligence on the part of Delta Sonic.The complainant claims he was rear ended at the entrance of the Car Wash however; there is no evidence of a collision via digital video. Furthermore; the claimed damage is on the driver side fender, and is not consistent with being hit from behind.Although we cannot accept liability for this claim, we would be happy to assist the complainant’s insurance carrier with their investigation.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company is totally unprofessional, sending me a letter explaining that I have been already issued a refund back to my credit card from the location of service. That was a lie. I had to call in atleast 3 more times and explained to the customer service as they wont even listen to me, explaining to me that I have to wait for the refund to be processed back to the credit card. So the location that served me didn't process it and the letter mentioned that I already have been reimbursed. Finally before responding here they issued a check, which is again totally different to the letter that they sent me. I am tired of this whole situation and I would like to bring to attention that because of a complete unprofessional job and unprofessional behaviour I am left with a hefty fee of about $500 to get my windshield replaced. For a chip that was not bigger than an inch, hardly visible, it has grown 10 folds now.
Regards, [redacted]
Please accept our apologies for any inconvenience you may have been caused. We appreciate your concerns and have carefully considered this complaint. Although our investigation indicates the damage in question was not caused as a result of the service, as a customer courtesy, we have...
extended the offer for our Detail Shop to buff-out the area in question. An appointment can be scheduled with the Detail Shop at the customer's convenience. We will also issue a service refund in the amount of $137.96 and sent directly to the customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Nobody where I signed up explained the rate or provided a fkyer/brochure. Additionally, the company has large bill boards advertising 9.99 per month. It=f the verbiage about the rate is n the billboard, the average consumer, which I am would never see it. The billboards are deceivng.
Regards,
[redacted]
We apologize for any confusion however; since the rules and regulations regarding the plan prices are noted on our literature, website and signage, we cannot offer a refund. We would be more than happy to have a complimentary Delta Sonic gift card sent to the mailing address provided for any inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to add Delta Sonic stepped up to remedy the situation. I appreciate them taking care of me and fixing my car. My faith restored in their customer service.
The customer can contact our Unlimited Department at 1-800-THE-KISS and speak with a representative to determine if the plan can be reinstated at a discounted rate.
Our records show that our repair coordinator left a message
for the complainant at the phone number provided on 4/25/15 at 1:06 pm. A letter was also mailed to the address
provided on 4/25/15. The complainant can
forward an estimate for repair to our office and we will make...
repair
arrangements with the chosen facility.
The reimbursement check was mailed to the address provided on 3/15/17. If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursement. If this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement.
I was advised the incorrect charge would be adjusted and credited back to my account within a few business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We certainly appreciate and understand the customer's concerns.Our conveyor is designed to make it practically impossible to damage a tire as described on the customer's claim. The only way a tire might become damaged is if a section of the metal conveyor rail is broken causing a protruding...
edge. Our manager inspected the rail after the incident was reported and his inspection did not reveal this condition to be present. Certainly if it were, the front driver tire would have been affected as well. An inspection by our Area Manager further reinforced our findings that the damage occurred somewhere other than Delta Sonic. In the interest of customer goodwill, a courtesy check in the amount of $150.00 towards tire replacement, was mailed to the customer on 3/13/18.This check represents claim settlement and unfortunately we cannot offer anything further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
the services you provided was done by your details crew with the necklace name tag because it came from someone who had it on and leaning on my car with it and scratched in 2 places that was not there when I got my car washed b4 the detailed it and then they tried to tell me my car was clean in the inside when it was barely touched because all they did was take out the trash that was on the inside
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Hello, the response does not reflect the correct information, the mirror has NEVER been replaced previously. The mirror was replaced by Delta Sonic due to their own investigation that it was damaged during a wash. The replacement was with an after market mirror that does not match driver side factory mirror, the depth perception, reflection/magnification is too strong and It is dangerous as the entire side is a blind spot. The vehicle is a large truck and at this point the mirror is useless and a danger. I am requesting the mirror be replaced with the correct factory made mirror as it had prior to Delta Sonic damaging it. I Have expressed the same concern on going, also with the same request to simply have the correct part replaced. All paperwork has been forwarded to my attorney at this point. Delta Sonic will be held liable for the endangerment it is currently putting myself and family by NOT replacing my mirror with factory OEM parts. I am also concerned that when I spoke with Delta Sonic prior to the installation, I was told it would be replaced with the same Ford parts and not an aftermarket parts as it was. I have yet to receive a callback from any of the managers or staff I left a message at Delta Sonic, prior to my complaint.
Regards,
[redacted]
We fully understand the customers concerns and have
carefully considered this complaint. In
order for a claim to be properly investigated, a video review is
necessary. Unfortunately, we have no
record of the customer coming through the Car Wash in April and the customer
cannot...
produce a receipt. At this time,
the customer has provided us with three separate potential dates and upon video
review, her vehicle is not seen going through the wash. Furthermore, had the molding come off during
the wash, it would have been found on the floor at some point in the bay. It was confirmed that no molding for the
customers make and model vehicle was found.
Without the exact date and time of the service, we cannot
properly investigate the claim to determine liability and therefore, cannot
offer any monetary reimbursement. In the
interest of customer goodwill, we can offer $125.00 in Delta Sonic gift cards
as overcompensation to resolve this claim.
Please notify our office if this offer is acceptable.
Thank you for taking the time to notify us of the problem you had at our location. Please accept our apologies for the disappointment and inconvenience you were caused. We will mail complimentary passes so that the service can be redone. We will also include additional...
complimentary passes for the inconvenience.
We have re-evaluated the customer's claim. Our findings have reinforced our position that the damage in question is not consistent with any of the services provided at Delta Sonic. This was confirmed by first hand inspection by our Site Supervisor. We appreciate the customer's...
concerns and apologize for any inconvenience but must stand on our original judgment of denying responsibility for this claim.
We would like to investigate this matter further. In order to review the plan information, we would need the tag number from the window sticker that was issued to the customer. Please respond with this information so that we may further investigate.
We appreciate the customer's concerns however; our investigation has revealed this was a head gasket issue which causes coolant to mix with oil. As you can see by the attached invoices, this has been an ongoing issue with the vehicle and was noted on the invoice, prior to the service for the...
vehicle's first visit at Delta Sonic. Video was also reviewed showing all procedures were completed properly during the Oil Change services. Unfortunately, we cannot accept liability for this claim as the head gasket could not have been affected during a routine Oil Change service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The business mailed an unsigned letter stating they do not wish to have my services performed at their business. The receipt offers a satisfaction guarantee that did not meet my expectations. It is not the consumer's fault for work of lesser quality however, if the business refuses to make it right it is then considered theft. I was promised a phone call to resolve such issue and the company has failed to contact me via phone. I will admit that I indeed take extreme care of my vehicle however, I indeed made it clear to the attendant of my expectations and he assured me the job would be complete to my expectations. When it wasn't the business failed to honor the SATISFACTION GUARANTEE which is written all over my receipt which I still have.
Regards,
[redacted]
We appreciate the customers concerns however; after investigation, it was determined the problem did not occur due to any negligence on the part of Delta Sonic.The complainant claims he was rear ended at the entrance of the Car Wash however; there is no evidence of a collision via digital video. Furthermore; the claimed damage is on the driver side fender, and is not consistent with being hit from behind.Although we cannot accept liability for this claim, we would be happy to assist the complainant’s insurance carrier with their investigation.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This company is totally unprofessional, sending me a letter explaining that I have been already issued a refund back to my credit card from the location of service. That was a lie. I had to call in atleast 3 more times and explained to the customer service as they wont even listen to me, explaining to me that I have to wait for the refund to be processed back to the credit card. So the location that served me didn't process it and the letter mentioned that I already have been reimbursed. Finally before responding here they issued a check, which is again totally different to the letter that they sent me. I am tired of this whole situation and I would like to bring to attention that because of a complete unprofessional job and unprofessional behaviour I am left with a hefty fee of about $500 to get my windshield replaced. For a chip that was not bigger than an inch, hardly visible, it has grown 10 folds now.
Regards, [redacted]
Please accept our apologies for any inconvenience you may have been caused. We appreciate your concerns and have carefully considered this complaint. Although our investigation indicates the damage in question was not caused as a result of the service, as a customer courtesy, we have...
extended the offer for our Detail Shop to buff-out the area in question. An appointment can be scheduled with the Detail Shop at the customer's convenience. We will also issue a service refund in the amount of $137.96 and sent directly to the customer.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Nobody where I signed up explained the rate or provided a fkyer/brochure. Additionally, the company has large bill boards advertising 9.99 per month. It=f the verbiage about the rate is n the billboard, the average consumer, which I am would never see it. The billboards are deceivng.
Regards,
[redacted]
We apologize for any confusion however; since the rules and regulations regarding the plan prices are noted on our literature, website and signage, we cannot offer a refund. We would be more than happy to have a complimentary Delta Sonic gift card sent to the mailing address provided for any inconvenience.