We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic.If you feel that we have not assessed your claim fairly, please
contact our office to set up an appointment with our Area Manager to inspect the vehicle. Be assured Delta Sonic will work hard to resolve all customer claims
We fully understand the customers concerns and have carefully considered this complaint Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the service performed at Delta Sonic If you feel that we have not assessed your claim fairly,
please contact our office to set up an appointment with our Area Manager to inspect the vehicle Be assured Delta Sonic will work hard to resolve all customer claims
We have thoroughly investigated the circumstances concerning the incident reported. We realize the first time a person may notice, what they feel is new damage, is while inspecting a vehicle that has just been cleaned. However; since our microfiber towels and wiping method have been...
proven safe and reliable, we feel the windshield damage was incurred by some other means and went unnoticed prior to the service. Certainly, if our towels caused the damage in question, there would be an excellent chance the damage would have been repeated on other areas of the windshield. The same towels are also used on both driver side windows, yet no other damage was reported. We fully appreciate and understand the complainants personal feelings regarding this matter, but it is our policy not to accept responsibility for damages that could not have occurred in our Detail Shop. We regret the inconvenience involved but must stand on our original judgment of denying responsibility for this claim.
We have reviewed the claim details, and our findings have reinforced our position that the damage in question was not caused at Delta Sonic. Delta Sonic's uniforms have been tested and proven to be safe. Although we cannot accept liability on the claim, our offer to perform a courtesy scratch repair service at our Detail Shop still stands.
From: [redacted] [redacted]Date: Thu, Nov 3, 2016 at 11:39 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com <[email protected]>Good morning,I spoke to a representative this morning and he refunded and cancelled my account.Warm regards,[redacted]
My truck is due for an inspection,it will not pass withe the hanging mirror.The mirror needs replaced before you cause me more grief.can I have the CEO's phone number?
Unfortunately, without a receipt of purchase for the coupon that was redeemed, we cannot process a refund. We have sent a replacement coupon for a Professional Detail for any inconvenience the customer has been caused. If the customer can provide a receipt for the purchase, we would be...
We understand the customer's feelings in relation to the aforementioned incident and apologize for any inconvenience. After inspection of the vehicle by our Site Supervisor, it was determined that the racing stripes are weathered with crows feet, cracking and pitting, all due to age, wear and...
tear. There is nothing in our service that could cause the claimed damage. Unfortunately, due to the indication of a pre-existing condition, we are unable to offer any payment for repair.
We greatly apologize for any inconvenience this has caused. When our repair technician inspected the vehicle, he realized it would require a dealer repair. Our records indicate the customer is scheduled for repairs at [redacted] [redacted] for 4/2/18.
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic. If you feel we have not assessed your claim fairly, please contact our office to schedule an appointment with our Site Supervisor to inspect the vehicle. Be assured Delta Sonic will work hard to resolve all customer claims.
We have completed our investigation and have determined that we did not contribute to the complainant's damages. The complainant returned to our location approximately 4 hours after passing through our Car Wash tunnel to report the alleged damage. No claim was presented at the time of...
their visit, nor did any employees notice the damage upon the complainant's vehicle at our drying station. Our digital video also shows the complainant's vehicle exiting the Car Wash with the rear brake light intact. In addition to these findings, 1,768 vehicles passed through the Car Wash tunnel on the same day with no similar reported incidents. A copy of the video has also been provided to the complainant's attorney. Due to these facts, we must respectfully deny this claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
We appreciate the customers concerns. The customer's Unlimited Car Wash Plan has been terminated as per his request. A refund in the amount of $18.48 has also been processed for this months charge. The manager of our Unlimited Department has also called the customer and left a...
We apologize for any misunderstanding however; the service menu that was presented to the customer prior to the service clearly details exactly what is included with the Oil Change. Although we cannot offer a refund for the filters, as they are currently installed in the customer's vehicle, in...
the interest of customer goodwill, we would be happy to send a Delta Sonic Gift Card for the disputed amount of $56.98. Please notify us if this offer is acceptable and we will gladly send a Gift Card to the customer's address.
We appreciate and understand the complainants feelings on this matter but unfortunately must stand behind our assessment that this damage occurred somewhere other than Delta Sonic. Our investigation and visual inspection by the Site Supervisor indicate the damage in question is not consistent with the services performed at Delta Sonic. The pre-spray nozzles are fitted with a protective rubber tip and could not cause the damage in question. Also, Delta Sonic's uniforms and wiping material have been proven safe and reliable, making it very improbable for any damage to have occurred during the hand dry finish. We apologize for any inconvenience but must stand on our original judgment of denying responsibility for this claim.
Can you please respond with the claim number this is in regards to? It appears the only claim we have on file under the complainant's name is regarding missing floor mats.
Delta Sonic has a higher rate for Commercial vehicles of which Uber and Lyft fit into that category. If a plan is sold to one of these types of vehicles it is usually because the customer was not displaying the markings on the vehicle that denote it as an Uber or Lyft. Once we do...
notice the markings, we inform the customer that they are going to have to sign into a commercial plan in order for them to continue being an unlimited customer. If after a time, the customer refuses to convert their plan it is discontinued so that it will no longer be active after the current billed month. We have been unable to further investigate this particular plan, because the customer did not supply their account information. We would generally do a refund for a customer if they were not able to use a plan and did not receive a value for the plan at the time of cancellation. However if the term of the plan ended at the end of a billing cycle, and the customer was able to use that plan until the end of their term then we would not do a refund. Again we would be happy to look into this further if the customer account information was supplied for investigation. If we did not meet certain conditions then the customer may be entitled to further compensation.
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic.If you feel that we have not assessed your claim fairly, please
contact our office to set up an appointment with our Area Manager to inspect the vehicle. Be assured Delta Sonic will work hard to resolve all customer claims
We fully understand the customers concerns and have carefully considered this complaint Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the service performed at Delta Sonic If you feel that we have not assessed your claim fairly,
please contact our office to set up an appointment with our Area Manager to inspect the vehicle Be assured Delta Sonic will work hard to resolve all customer claims
We have thoroughly investigated the circumstances concerning the incident reported. We realize the first time a person may notice, what they feel is new damage, is while inspecting a vehicle that has just been cleaned. However; since our microfiber towels and wiping method have been...
proven safe and reliable, we feel the windshield damage was incurred by some other means and went unnoticed prior to the service. Certainly, if our towels caused the damage in question, there would be an excellent chance the damage would have been repeated on other areas of the windshield. The same towels are also used on both driver side windows, yet no other damage was reported. We fully appreciate and understand the complainants personal feelings regarding this matter, but it is our policy not to accept responsibility for damages that could not have occurred in our Detail Shop. We regret the inconvenience involved but must stand on our original judgment of denying responsibility for this claim.
We have reviewed the claim details, and our findings have reinforced our position that the damage in question was not caused at Delta Sonic. Delta Sonic's uniforms have been tested and proven to be safe. Although we cannot accept liability on the claim, our offer to perform a courtesy scratch repair service at our Detail Shop still stands.
Our District Manager will re-evaluate the claim at the time of the visual inspection scheduled for 7/15/15.
From: [redacted] [redacted]Date: Thu, Nov 3, 2016 at 11:39 AMSubject: Re: You have a new message from the Revdex.comTo: Revdex.com <[email protected]>Good morning,I spoke to a representative this morning and he refunded and cancelled my account.Warm regards,[redacted]
My truck is due for an inspection,it will not pass withe the hanging mirror.The mirror needs replaced before you cause me more grief.can I have the CEO's phone number?
Unfortunately, without a receipt of purchase for the coupon that was redeemed, we cannot process a refund. We have sent a replacement coupon for a Professional Detail for any inconvenience the customer has been caused. If the customer can provide a receipt for the purchase, we would be...
happy to process a refund.
We understand the customer's feelings in relation to the aforementioned incident and apologize for any inconvenience. After inspection of the vehicle by our Site Supervisor, it was determined that the racing stripes are weathered with crows feet, cracking and pitting, all due to age, wear and...
tear. There is nothing in our service that could cause the claimed damage. Unfortunately, due to the indication of a pre-existing condition, we are unable to offer any payment for repair.
We greatly apologize for any inconvenience this has caused. When our repair technician inspected the vehicle, he realized it would require a dealer repair. Our records indicate the customer is scheduled for repairs at [redacted] [redacted] for 4/2/18.
The company states it was not at fault in these incidents. I will wait to hear a reply from them. They were most courteous. Thank you. [redacted]
We fully understand the customers concerns and have carefully considered this complaint. Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic. If you feel we have not assessed your claim fairly, please contact our office to schedule an appointment with our Site Supervisor to inspect the vehicle. Be assured Delta Sonic will work hard to resolve all customer claims.
We have completed our investigation and have determined that we did not contribute to the complainant's damages. The complainant returned to our location approximately 4 hours after passing through our Car Wash tunnel to report the alleged damage. No claim was presented at the time of...
their visit, nor did any employees notice the damage upon the complainant's vehicle at our drying station. Our digital video also shows the complainant's vehicle exiting the Car Wash with the rear brake light intact. In addition to these findings, 1,768 vehicles passed through the Car Wash tunnel on the same day with no similar reported incidents. A copy of the video has also been provided to the complainant's attorney. Due to these facts, we must respectfully deny this claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
We appreciate the customers concerns. The customer's Unlimited Car Wash Plan has been terminated as per his request. A refund in the amount of $18.48 has also been processed for this months charge. The manager of our Unlimited Department has also called the customer and left a...
detailed message with this information.
We apologize for any misunderstanding however; the service menu that was presented to the customer prior to the service clearly details exactly what is included with the Oil Change. Although we cannot offer a refund for the filters, as they are currently installed in the customer's vehicle, in...
the interest of customer goodwill, we would be happy to send a Delta Sonic Gift Card for the disputed amount of $56.98. Please notify us if this offer is acceptable and we will gladly send a Gift Card to the customer's address.
We appreciate and understand the complainants feelings on this matter but unfortunately must stand behind our assessment that this damage occurred somewhere other than Delta Sonic. Our investigation and visual inspection by the Site Supervisor indicate the damage in question is not consistent with the services performed at Delta Sonic. The pre-spray nozzles are fitted with a protective rubber tip and could not cause the damage in question. Also, Delta Sonic's uniforms and wiping material have been proven safe and reliable, making it very improbable for any damage to have occurred during the hand dry finish. We apologize for any inconvenience but must stand on our original judgment of denying responsibility for this claim.
Complaint was never resolved, I want contact information for Delta Sonic
Can you please respond with the claim number this is in regards to? It appears the only claim we have on file under the complainant's name is regarding missing floor mats.
Delta Sonic has a higher rate for Commercial vehicles of which Uber and Lyft fit into that category. If a plan is sold to one of these types of vehicles it is usually because the customer was not displaying the markings on the vehicle that denote it as an Uber or Lyft. Once we do...
notice the markings, we inform the customer that they are going to have to sign into a commercial plan in order for them to continue being an unlimited customer. If after a time, the customer refuses to convert their plan it is discontinued so that it will no longer be active after the current billed month. We have been unable to further investigate this particular plan, because the customer did not supply their account information. We would generally do a refund for a customer if they were not able to use a plan and did not receive a value for the plan at the time of cancellation. However if the term of the plan ended at the end of a billing cycle, and the customer was able to use that plan until the end of their term then we would not do a refund. Again we would be happy to look into this further if the customer account information was supplied for investigation. If we did not meet certain conditions then the customer may be entitled to further compensation.