Our records indicate the complainant has an appointment with our District Manager on 6/6/15, to view our digital video showing the damage was present prior to the Car Wash.
We have received the above referenced complaint and appreciate the opportunity to respond. The price advertised is a special introductory rate. As per our literature and signage, the introductory price is guaranteed a minimum of 2 months. Any price change is communicated on the...
bottom of your receipt 30 days in advance. As further noted, the terms and conditions of this agreement, including monthly rather are subject to change. We have attached a copy of our brochure for reference.
The complainant can forward the written estimate. We will process fair cost reimbursement to the complainant as determined by an independent insurance adjuster.
We appreciate the customers concerns. Our investigation indicates Delta Sonic changed the oil on the complainant's vehicle on 7/24/16. On that date, 6.9 quarts were added to the vehicle in accordance with BMW's specifications. The complainant returned to file a claim on 9/28/16....
Since the oil change, the vehicle in question has been driven 3,972 miles. Vehicles cannot run for extended periods without proper lubrication. When Delta Sonic inspected the vehicle, the oil filter and drain plug were both found to be tight and dry. Without any evidence of external leaks, the only possibility is an internal oil consumption issue which would not be related to our service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thats a bold face lie,I will have my phone records pulled to prove so.I'm not a liar and will not be called one,or we can look at these so called records that show they called me?I want to know who fix's the truck?if I get the estimate,then thats the place that fix's my vehicle?I like facts.please be specific,
Regards,
[redacted]
Approx 2 years ago, out unlimited plan changed to 29.99. Per our terms and conditions that have been printed in brochure form with all plans, we reserved the right to do so. Delta Sonic did however try to extend discounts to certain customers. A customer that would qualify...
for a discount would be someone who is considered to be a low user. Discounts extended are at different levels but would be consistent with customers of similar low usage. We give a customer between 30 and 45 days notice that their plan is increasing. Notice would be shown on the screen of the Superlane (our automated system for tag holders). A customer has to press a button to acknowledge and move on. It is also shown on their receipts during that time frame. If a customer did not happen to use our services during that time and therefor did not receive notification, we would be happy to refund the additional payment amount received; at which time we would supply notification of the increased price for the following month. Delta Sonic evaluates all plans on an individual basis and extends discounted prices on a per plan basis, which is why one plan may show an increase up to and including the full price of the plan while another plan price may not change.
Our Unlimited interior plan has only been offered as an introductory rate of 9.99 which is guaranteed only the first 2 months. Please see the attached handout that is given to each customer when they sign into the plan and to which the initial receipt is stapled. The customer...
should be notified 30 days prior to any price increase, which the customer claimed she was not. So we then refunded her the difference and let her know that the following month, the increase would stand since she now had proper notification. We have never guaranteed a forever rate, and the customer is under no obligation to keep the plan at the increased plan if they would like to opt out of it.
In most standard insurance claims, vehicles are repaired with LKQ or aftermarket parts if they are older than one year and have more than 10,000 miles The only exception to this rule would be if the customer had a new OEM clause in his policy which would mandate usage of brand new original parts A Like-Kind-Quality part is comparable to the part that was already on the vehicle. The part is comparable in age, type and wear. A defective or flawed part would not be used as replacement.
Our adjuster has reached out to Kristen, the service adviser at Peake BMW and left a message for her. He is currently awaiting a call back from Kristen.
I do not have the estimates . They were both faxed to Delta Sonic head quaters. I will have to go out and do them again, or maybe Delta Sonic would have them. Please let me no what my next step should be.Thank you
We apologize for any inconvenience you may have been caused. Our Corporate Sales Department has processed a refund for this purchase. You will receive an email confirming the refund. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. HOWEVER, the Revdex.com should be aware of their "shenanigans" - i.e. their letter to me (and their info to you) were both CONVENIENTLY dated 10/12/15 ... the day BEFORE my complaint was submitted to you. I received their letter and two $25 DeltaSonic cards yesterday (10/20/15). Seeing as their letter had a "10/13/15" postage-meter-postmark ... NO WAY would it have taken the USPS one week to deliver an envelope from Buffalo-to-Rochester !All of which leads me to conclude/surmise that their response was ACTUALLY prompted by your input to them (and probably actually occurred sometime from 10/16/15 to 10/19/15).And so I thank you for your help in this matter as any activity on their part did not exist previous to the Revdex.com intervention."DATES" apparently are NOT that organization's strong point [but they do seem to notice them when they get 'slapped-upside-the-head] !
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We appreciate the customers concerns and have carefully considered this complaint.Our investigation indicates a gas can came out of the truck bed of the truck in front of the complainant's vehicle. Our digital video shows the gas can was caught under the driver side front wheel of the...
complainant's vehicle. The video confirms the gas can never made contact with the passenger side of the vehicle. Furthermore, nothing comes in contact with the passenger side rocker panel during the Car Wash. We have offered to repair the driver side rocker panel. The passenger side damage however; is not related to this incident. We would still like to offer to pay for repairs for the driver side damage. We are also willing to reimburse the complainant for the time they were unable to utilize the Car Wash plan. Please forward an estimate for the driver side damage so that we can move forward with repairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have three major issues with their response: 1) The surfaces they are referring to are original with the vehicle and a quick "Google" search can confirm this (I even included one). It is a common Subaru style to have darker and lighter vinyl, I don't see how they can somehow tell it is an aftermarket surface from an iPhone photo. 2) The extent on the damage is not limited to one single area, the Delta Sonic employee noticed the damage was occurring and continued to apply the product. The employee said, " He noticed it was taking off the color so he tried to scrub softer". If the employee had just stopped the damage could have been confined, however, Delta Sonic chose to continue to damage my vehicle without consulting me. 3) The manager admitted it was their fault and assured me they would fix the surfaces or have the surfaces fixed at their expense. Delta Sonic is responsible for providing me a full refund and the cost to repair the damaged surfaces.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to add Delta Sonic stepped up to remedy the situation. I appreciate them taking care of me and fixing my car. My faith restored in their customer service.
The reimbursement check was mailed to the address provided on 3/15/17. If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursement. If this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement.
Our records indicate the complainant has an appointment with our District Manager on 6/6/15, to view our digital video showing the damage was present prior to the Car Wash.
We have received the above referenced complaint and appreciate the opportunity to respond. The price advertised is a special introductory rate. As per our literature and signage, the introductory price is guaranteed a minimum of 2 months. Any price change is communicated on the...
bottom of your receipt 30 days in advance. As further noted, the terms and conditions of this agreement, including monthly rather are subject to change. We have attached a copy of our brochure for reference.
Location management witnessed the complainant using the plan on multiple vehicles and therefore requested the plan to be terminated.
The complainant can forward the written estimate. We will process fair cost reimbursement to the complainant as determined by an independent insurance adjuster.
We appreciate the customers concerns. Our investigation indicates Delta Sonic changed the oil on the complainant's vehicle on 7/24/16. On that date, 6.9 quarts were added to the vehicle in accordance with BMW's specifications. The complainant returned to file a claim on 9/28/16....
Since the oil change, the vehicle in question has been driven 3,972 miles. Vehicles cannot run for extended periods without proper lubrication. When Delta Sonic inspected the vehicle, the oil filter and drain plug were both found to be tight and dry. Without any evidence of external leaks, the only possibility is an internal oil consumption issue which would not be related to our service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Thats a bold face lie,I will have my phone records pulled to prove so.I'm not a liar and will not be called one,or we can look at these so called records that show they called me?I want to know who fix's the truck?if I get the estimate,then thats the place that fix's my vehicle?I like facts.please be specific,
Regards,
[redacted]
Approx 2 years ago, out unlimited plan changed to 29.99. Per our terms and conditions that have been printed in brochure form with all plans, we reserved the right to do so. Delta Sonic did however try to extend discounts to certain customers. A customer that would qualify...
for a discount would be someone who is considered to be a low user. Discounts extended are at different levels but would be consistent with customers of similar low usage. We give a customer between 30 and 45 days notice that their plan is increasing. Notice would be shown on the screen of the Superlane (our automated system for tag holders). A customer has to press a button to acknowledge and move on. It is also shown on their receipts during that time frame. If a customer did not happen to use our services during that time and therefor did not receive notification, we would be happy to refund the additional payment amount received; at which time we would supply notification of the increased price for the following month. Delta Sonic evaluates all plans on an individual basis and extends discounted prices on a per plan basis, which is why one plan may show an increase up to and including the full price of the plan while another plan price may not change.
Our Unlimited interior plan has only been offered as an introductory rate of 9.99 which is guaranteed only the first 2 months. Please see the attached handout that is given to each customer when they sign into the plan and to which the initial receipt is stapled. The customer...
should be notified 30 days prior to any price increase, which the customer claimed she was not. So we then refunded her the difference and let her know that the following month, the increase would stand since she now had proper notification. We have never guaranteed a forever rate, and the customer is under no obligation to keep the plan at the increased plan if they would like to opt out of it.
In most standard insurance claims, vehicles are repaired with LKQ or aftermarket parts if they are older than one year and have more than 10,000 miles The only exception to this rule would be if the customer had a new OEM clause in his policy which would mandate usage of brand new original parts A Like-Kind-Quality part is comparable to the part that was already on the vehicle. The part is comparable in age, type and wear. A defective or flawed part would not be used as replacement.
Our adjuster has reached out to Kristen, the service adviser at Peake BMW and left a message for her. He is currently awaiting a call back from Kristen.
Our Director of Loss Prevention & Security reached out to the customer on 11/19/15 and discussed the situation in question.
I do not have the estimates . They were both faxed to Delta Sonic head quaters. I will have to go out and do them again, or maybe Delta Sonic would have them. Please let me no what my next step should be.Thank you
We apologize for any inconvenience you may have been caused. Our Corporate Sales Department has processed a refund for this purchase. You will receive an email confirming the refund. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me. HOWEVER, the Revdex.com should be aware of their "shenanigans" - i.e. their letter to me (and their info to you) were both CONVENIENTLY dated 10/12/15 ... the day BEFORE my complaint was submitted to you. I received their letter and two $25 DeltaSonic cards yesterday (10/20/15). Seeing as their letter had a "10/13/15" postage-meter-postmark ... NO WAY would it have taken the USPS one week to deliver an envelope from Buffalo-to-Rochester !All of which leads me to conclude/surmise that their response was ACTUALLY prompted by your input to them (and probably actually occurred sometime from 10/16/15 to 10/19/15).And so I thank you for your help in this matter as any activity on their part did not exist previous to the Revdex.com intervention."DATES" apparently are NOT that organization's strong point [but they do seem to notice them when they get 'slapped-upside-the-head] !
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We appreciate the customers concerns and have carefully considered this complaint.Our investigation indicates a gas can came out of the truck bed of the truck in front of the complainant's vehicle. Our digital video shows the gas can was caught under the driver side front wheel of the...
complainant's vehicle. The video confirms the gas can never made contact with the passenger side of the vehicle. Furthermore, nothing comes in contact with the passenger side rocker panel during the Car Wash. We have offered to repair the driver side rocker panel. The passenger side damage however; is not related to this incident. We would still like to offer to pay for repairs for the driver side damage. We are also willing to reimburse the complainant for the time they were unable to utilize the Car Wash plan. Please forward an estimate for the driver side damage so that we can move forward with repairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have three major issues with their response: 1) The surfaces they are referring to are original with the vehicle and a quick "Google" search can confirm this (I even included one). It is a common Subaru style to have darker and lighter vinyl, I don't see how they can somehow tell it is an aftermarket surface from an iPhone photo. 2) The extent on the damage is not limited to one single area, the Delta Sonic employee noticed the damage was occurring and continued to apply the product. The employee said, " He noticed it was taking off the color so he tried to scrub softer". If the employee had just stopped the damage could have been confined, however, Delta Sonic chose to continue to damage my vehicle without consulting me. 3) The manager admitted it was their fault and assured me they would fix the surfaces or have the surfaces fixed at their expense. Delta Sonic is responsible for providing me a full refund and the cost to repair the damaged surfaces.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I would like to add Delta Sonic stepped up to remedy the situation. I appreciate them taking care of me and fixing my car. My faith restored in their customer service.
The reimbursement check was mailed to the address provided on 3/15/17. If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursement. If this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement.