Menard, Inc.

Thank you for giving LIS the opportunity to respond to Me ***' s concerns.I am sorry that Me *** was unhappy with the restrictions on the rebated item hepurchasedRebate forms are available on-line and at the Guest Service Desk if consumerswould like to pick them up prior to purchasing the
itemThe rebate submission form clearlystates that there is a limit of one rebate per "person and/or address ."' Mr***seems to imply that if he had been aware or the restriction, he would have tried to circumventthe limitations on the offerIt seems grossly unfair to expect us to assist him in thatendeavor.We value Mr***'s business and appreciate his understanding in this matter

Thank you for giving liS the opportunity to respond to Ms***'s concerns.I am sorry Ihal Ms*** was unhappy with the service she receivedAccording ourrecords, the purchase has been Fully refunded at Ihis time.I trust this file can be closed

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** was unhappy with the service he receivedI would be willingto look into the problem his friend had with the countertop he orderedHowever, his friendwould need to t-ile an Installed Guest
Complaint Form and submit it with copies of hiscontract and other supporting documentation he may have to support his claimMr.*** cannot submit a claim on his friend's behalf.We value Mr***'s business and appreciate his understanding in this matter

Thank you for giving us the opportunity to respond to Ms***s ongoing concerns.I am sorry that Ms*** was unhappy with the resolution of her problemAccording to our records as of 3/ 11/15, when arrangements were made to ship the replacement sink, therehad been no correspondence between Ms*** and our on-line sales departmentif she chooses to return the sink to one of our store locations, per the terms of the sale, it would besubject to a 25% restocking fee and applicable shipping charges.We value Ms***'s business and appreciate her understanding in this matter.Sincerely,*** ***

I am sorry that Mr*** is unhappy with the doors he purchasedAccording to thecomplaint submitted by your office, Mr*** filed his complaint on 3/ 19/We werenotified that new doors were ordered on 3/25/and are being shipped to the Menards*** locationThey were also schedulcd
to be delivered to his site.We are very sorry for the inconvenience and I trust this will rcsolve Mr***complaint

Thank you for giving us the opportunity to rcspond to Me ***'s concerns.I am sorry that Mr** *** was unhappy with the restocking feePlease understand that themirror he purchased was special ordered, which was transmitted to the supplier electronicallyat the time of purchaseWhen Me
*** cancelled the order, the or/ice at the supplier wasclosed for the day, which docs not mean no one was working in the warehouse where theorders arc processedSince the order had already been processed for shipping before thecancellation order came through, Mr*** would have been pro perly charged therestocking feeThere is nothing further we can offer.We value Mr***'s business and appreciate his understanding in this matter.Sincerely

Thank you for giving us the opportunity to respond to Ms*** concerss.I am sorry that Ms*** unhappy that she was charged a restocking fccPleaseunderstand that products not normally stocked in our store can be special orderedOnce theorder is processed by the vendor, we arc unable to
cancelSince there is no designated areafor displaying this product, it must be clearanced as a "Bargain Area" item at a much reducedprice, To help recoup our loses, a restock fee may be chargedAccording to Ms***;she was charged a 10% fee instead of the 25% fee to which we were entitled per the terms ofher contractWe arc unable to offer an additional refund.We value Ms*** s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that there was a delay in shipping Mr***s vanityThe estimated date ofdelivery is just that, an estimate based on projections supplied by third party vendorsIt isour understanding that the vanity was
shipped as soon as possible and was successfullydelivered on 4/01/While we are very sorry for the shipping delayit seems unfair toexpect us to issue credit for something over which we had no control.We must, therefore, respectfully deny Mr*** 's claim for compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Seeing that Ms***'s last response did not address my complaint at all, I believe that no resolution will be reached. I give up, Menards has beat me down enough. Regards,
*** ***

Thank you for giving us The opportunity respond to Mr***'s concerns.I am sorry Ihal Mr*** is unhappy with our return policyThis appears to have been onon-line purchase, and the on-line return policy very clearly Slate that returns wi ll be subject toa 25% restocking feeMr***
was properly charged the restocking fee per the terms ofhis contract.We value Mr***'s business and appreciate his understanding in this matter.Sincerely

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** was unhappy with the grill cover he purchasedPlease ask him tofo rward a readable copy of his cash register receipt, to my attention at the address listedbelow, so we can in vestigate
rurther.We value Mr***s business and appreciate his cooperation in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Good Morning,Attached is my receipt from Menards to add to the case.Thank you,*** ***

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry if Mr*** did not receive his rebateAccording to the records obtained fromthe rebate c1earinghouscthe rebate was mailed to Mr***'s addressWe do not haveany control over the US Postal ServiceIf Mr
*** believes his mail was stolen, he maywish to file a police reportIf the police contact us, we will share any information we haveregarding the redemption of Mr***'s rebatc.We value Mr***'s business and appreciate his cooperation in this matter

Revdex.com:
Since my only two options seemt o be accept or reject, I suppose for the time being I will have to reject Right now, we are sending her the requested documents Once we have come to a resolution, then I suppose I can make this as "accept" - but doing so before then really wouldn't make sense to me Unless I am missing something Thanks!I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is crap. You can pull up my purchases without me providing you the exact receipts. This is not acceptable
Regards,
*** ***

Thank you for giving us the opportunity to respond to ***'s concerns.Guest Services DepartmentArlene K*** - ManagerI am sorry that *** was unhappy with the trimmerTo further investigate the claim,please ask *** to send a readable copy of the receipt and the diagnostic analysis
reportfrom the factory authorized service centerPlease have *** send this information to myattention at the address shown below.We value ***"s business and appreciate their cooperation in this matter.Sincerely,

Menards confirmed they knew about the price mistake that they made, but they could have pulled the product off the shelve and they did not do itThey lead me to believe it was$by using the inside of the store scannersThis to me is advertising*** ***

Thank you for giving us the opportunity to respond to Mr***'s ongoing concerns.I am sorry tat Mr*** is still unhappyUnfortunately, we do no have copies of hisordersTherefore, there is nothing in his latest correspondence tat would change ourrequest from that stated in my letters dated 4, 1/20/and 2/ 13/ 15.Until we receive the requested information, Mr***'s file will be closed

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** was unhappy with the cabinet doors his mother ordered.Unfortunately, there is not enough information included in the complaint for us to researchthe situationPlease ask Mr*** to
send readable copies of the special order contractand the receipt for the cabinet doors to my attention at the address listed belowAlso pleaseindicate how the doors they received differed from what was on the orderWe will then bebetter able to address this concerns.We value Mr*** 's business and appreciate his cooperation in this matter

Thank you for giving us the opportunity to respond to Ms***'s concerns.I am sorry that Ms*** is unhappy with the return policyWhen merchandise ispurchased with an in-store credit check or gift card and a debit card, any allowable returnswithin days will be refunded in the form of
a merchandise credit check, up to the amountof the credit checks usedAny additional refunds will be issued to the debit card used at thetime of purchaseTherefore, we are unable to offer a cash or debit card refund for the itemsMs*** returned.We value Mr***'s business and appreciate his understanding in this matter.Sincerely,~~