Menard, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with our return
policy. To be able to fully address Mr. [redacted]'s complaint, we need a readable
copy of his entire cash register receipt sent to my attention at the address
listed...

below. We will then be better able to respond.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Basically, as I said before, telling me that I have to talk to the company they hired and not taking any responsibility for their part in the matter does not solve the issue. I did not choose the company, pay that company, or many any of their arrangement with THEIR vendor, I entered into a contract, and paid with MENARDS. They need to resolve the issue with me and then take it up with their vendor. That is not my responsibility as a client of theirs, my responsibility is to bring my issues up to Menards.  I work in customer service and if we had an outside partner the we hired screw up then my company would take the responsibility to fix the problem for the client. At that time we would then deal with our vendor separately. Never would, or should, any company in the customer service business - especially retail - make that the responsibility of their client to fix.  This is extremely poor customer service and as I have stated before they have lost my business and any good reference from me about their company to anyone I come across.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]THE REASON I DON'T ACCEPT THEIR RESPONSE IS BECAUSE THE PRODUCT WAS DEFECTIVE.  IF A PRODUCT IS DEFECTIVE, THEY SHOULD RETURN THE CUSTOMER'S MONEY.  THEY STATE THEY HAVE A WIDE VARIETY OF RUGS.  IF I BOUGHT A DEFECTIVE RUG FROM THEM, WHY WOULD I WANT ANOTHER RUG FROM THEM.  THEY NEED TO RETURN MY MONEY.
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.[ am sorry that Mr. [redacted] is unhappy with the door he purchased. Enclosed please find acopy of the picture that is available on-line and in the Mastercralt brochure. The descriptionclearly states that the door has clear...

glass and only the bevels arc Frosted. While we do haveglass available with a "Frosted" appearance. that is not what Mr. [redacted] ordered. We willmake every effort to resolve this claim with ;vtr. [redacted]. He may wish to contact [redacted]. General Manager. Menards-MoullI Pleasant to d iscuss his options.We value Mr. [redacted]'s business and appreciate his eoopenlli oll in this matter.

Thank you for giving us the opportunity to rcspond to Ms. [redacted]'s concerns.I am sorry if Ms. [redacted]'s sidewalk was damaged by the independent haulcr that madc herdeli very. The information submitted does not include a copy of her delivery contract.However, the delivery contract, which she should...

have in her possession, does includecontact information for the delivery company and their insurance carrier. Ms. [redacted] needsto contact them to seek resolution for her complaint.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In regards to the policy being prominently displayed in store or online -- the statement is false. The policy is displayed, but again, only at the customer service desk rather than on the actual receipt -- where it should be displayed. In regards to online display, I'm not concerned about online since I did not shop online in this instance. I'm very disappointed in Menards, Inc and how they handled me as a client. Additionally, another concern I had at the time was the fact that they had an 11% rebate sale going on. I have been tracking the rebate that was sent in for my large purchase and it's yet to be processed, yet the small rebate that was sent in 3 weeks later is already processing and getting ready to be sent out. Another business practice from this company that has really lost trust from the public.. According to the other complaints I see on the Revdex.com.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.Guest Services Department[redacted] - Manager1 am sorry that Mr. [redacted] fee ls that the ad misrepresented the 200 Amp load center. It is myunderstanding that the 100 Amp load center included five breakers (as pictured)...

while the200 Amp did not. We certainly do not want Mr. [redacted] to be unhappy, nor was there any intentto misrepresent the offer. Therefore, we would like to offer ro·M. [redacted] a S50.00 credit to beused toward the purchase o r breakers. Please ask him to send us a readable copy of hisreceipt for the Square D-QO 200 Amp load center, along with his mailing address and wewill send him tbe S50.00 credit.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Jean [redacted] Menards continues to ignore the portion of my complaint that the store credit was issued because of MISINFORMATION given to me by a MENARDS EMPLOYEE regarding a time limit on when to collect cash for a check.I am NOT satisfied with the response Menards continues to offer; most businesses offer alternative resolutions when their own employees contribute to a misunderstanding about policy.I am no longer going to ask Menards to offer cash back to me as I have sold the store credit to a 3rd party and will not have reason to enter the store in the future.  I regret that Menards is so inflexible, and hope this little adventure serves as a cautionary tale for future customers.

I am sorry that Mr. [redacted] experienced a problem with the faucet he purchased. We have thoroughly reviewed his file and have sent the $50.00 credit he requested.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] 100% refund and I will not send the items back. 2 of them have been thrown out due to damage and missing parts per my previous message to Menards. 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy with the response he received. As a company,Menards is firmly dedicated to providing quality products at a great price with the addedassurance that all of our guests purchase information will be vigorously protected againstany fraudulent activity. Our return policy expressly states th at all guest purchases made witha debit or credit card will be refunded to that card. The purpose of this return policy is toprotect our guests from any fraudulent returns being processed for cash wi th stolen ormisappropriated credit or debit card information. I apologize if this policy change was aninconvenience for Mr. [redacted] as its intent was to protect him.We value Mr. [redacted]'s business and appreciate his understanding in this matter.

Re: Heather [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - [redacted]Thank you for giving us the opportunity to respond to Ms. [redacted] ' s ongoing concerns.1 am sorry that Ms. [redacted] is unhappy with our previous response. However, you did notforward her additional comments with yo ur cover letter.We value Ms. [redacted]'s business and ap preciate your cooperation in fo rwarding theinformation to us.Sincerely,[redacted]Guest Services[redacted]

Thank you for giving us the opportunity to respond
to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy. After
requesting email records from our on-line sales department and Rebates
International, I was able to locate Mr. [redacted]'s insulation purchase. We are
sending him a credit in the amount of $24.79 as the 11% rebate on his purchase.
We apologize for the delay in processing the rebate; however, as stated
previously, I did not have the necessary information to process his rebate. I trust this will resolve Mr. [redacted]'s complaint.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] experienced a problem with treated lumber. We are a do-it yourself, self-service store offering the lowest possible prices to our valued guests. Wood, being a natural product, sometimes does things we do not want it to do, such as warp, split, shrink, etc. Mr. [redacted] is certainly welcome to exchange the pieces of wood he feels are clearly defective, keeping in mind the natural characteristics of wood. However, labor would not be covered, since we have no control over these characteristics. We value Mr. [redacted]'s business and appreciate [redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  Thank You, I received compensation today . I don't believe I would have gotten it if it hadn't been for the Revdex.com . The Revdex.com has helped me out a couple of times now.   Thank You     [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 I have read menards responce to this matter. When I ordered the garage the store told me it would be a one truck delivery. I paid for the one truck delivery and had a set up a delivery date (i can not set up a delivery date without it being paid for) In no way did the store tell me that it was a 2 truck delivery. If I would have known it was a 2 truck delivery I would have taken my business to a closer location to my house. The fact of the matter is the store called me on the delivery date stateing I would have to pay additional delivery cost because they could not fit the material on one truck. I told the store manager at this time that I am not consenting to an additional charge because I already paid for the delivery.  the store had all of the measurement to the garage I purchased and should absolutely know how to quote out a bill.. They also had all of the special order parts in store for about a month. I did not give consent nor sign anything for them to charge an account an additional time. I told the  store manager I wanted to speak to someone about this issue before anything happened. He gave me a corporate number with no responce from anyone. I Have my phone records where I called the corporate office numerous times on the delivery date trying to get a response. I also did not sign any paper work for a second delivery. I also absolutely did not tell them to go ahead an run a credit card nor did I sign for it. I also have all of my paper work for the contract stating the amount of the garage and the delivery cost. I am not satisfied with menards reaponce because I also sent them numerous emails in the beginning stating I needed to speak to someone about this situation on the day of delivery (without responces).  I would like them to resolve this issue for there mistakes and non contented charges.

Thank you for giv ing us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] did not receive her rebate in the time frame expected. I contactedthe rebate clearing house and was informed That the carpet pad rebate in the amount ofS 175.75 was issued on 6/26115 (rebate...

certificate # 61 1532337 1).I trust this will resolve Ms. [redacted]'s complaint.Sincerely,

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I wasn't asking for a refund on the product.  I was requesting the 11% rebate that was offered for the product plus the processing fee.  The item cost was approximately $30 so there should be an additional $3.30 included. This rebate offer has been an ongoing promotion and due to lack of receipt and explanation on how to receive this promised rebate I requested it to be included in total amount returned to me.Regards,
David [redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am so rry that Ms. [redacted] was unhappy with the pricing on the vinyl she purchased. Without acopy of Ms. [redacted]' s cash register receipt, I can only speculate that the noaring was on sale at$ 1.49 and was not on sale during the...

11% rebate. If Ms. [redacted] would like us to investigatefurther, she will need to send readable copies of her cash register receipt and invoice to myattention at the address listed below,We value Ms. [redacted]'s business and appreciate her cooperation in this matter.