Menard, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is unacceptable in many ways.First off, once again Menards is trying to pass this off on someone else I purchased the counter tops from MENARDS. I gave my $1854 dollars to MENARDS, not Midwest ManufactringIt IS Menards problem, if they hired someone who is incompetent that is NOT my concern or issue. Their way of taking no responsibility for what has happened is very unprofessional.Second, I do not know how they could think it is OK to try and make this seem as if this is our fault for not reordering them for a FOURTH timeWe did not want to reorder them for a fourth time because they cut them wrong EVERY timeIt was a major inconvenience and hassle for usAlso, we saved them the time and money from having to order them for the fourth time and then they try and use it against usThat is so unscrupulous, unethical, and discourteous.Third, It does not matter what the warranty covers because this is not a warranty issueThis is an ordering issueThey could not get the order rightEven after they cut it wrong the first time, they went and cut it the exact same way the second timeThe third time they said they would have a manager check it before it went out and it still came back wrong. Regards,
*** ***

Thank you for giving us the opportunity to respond to Mr***'s ongoing concerns.Thank you for forwarding Mr***'s most recent correspondenceSince Mr*** hasstated that he will forward the necessary infonnation to us, we will hold his lile open andlook forward to hearing from him.We value Mr***'s business and appreciate his cooperation in this malter

Thank you for giving LIS the opportunity to respond to Mr***"s concerns.I am sorry that Mr*** is unhappy with hi s siding purchaseIn order investigate, wcneed a readable copy of Mr***"s order and return transitionWe will then be able tomore intelligently address his concerns.We
value Mr***'s business and appreciate his cooperation in this matter.Sincerely,

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** is unhappy with the pricing on the door he purchasedPlease askMr*** to send a readable copy of hi s special order contract and cash register receipt tomy attention at the address listed
belowWe also need a copy o f' thc ad showing the samedoor on sale within daysWe will then be able to better address his concern.We value Mr***'S business and appreciate his cooperation in this mailer.Sincerely,***

Thank you for giving us the opportunity to respond to Ms***'s concernsam sorry that Ms*** was unhappy wi th the period of time it took to receive her refundcheckAccording to our records, the check was issued on 2/5/ and cleared the bank on2/ This indicates the check has
been received and deposited.We value Ms***'s business and trust that her complaint has been resolved.Sincerely,***

Thank you for giving us the opportunity to respond to Mr***'s concerns.I am sorry that Mr*** was unhappy with his shopping experiencePlease ask him to forward a copy of the sale advertisement that he showed the manager to my attention at theaddress listed belowWe will then be better
able to investigate further.We value Mr***'s business and appreciate his cooperation in this matter.Sincerely.*** *** ***Guest ServicesMenard, In

Thank you for giving us the opportunity to respond to Mr*** 's concerns.I am sorry that Mr*** experienced a problem with his lawn mowerOnce they havebeen used, all gas-powered products must be taken to a manufacturer's authorized servicecenter for inspectionAny problems found due to
a defect in workmanship will be repairedunder warranty at no charge to the consumerThis inspection is required, not only to ensurethat there has been no abuse or neglect to the machinebut also to ensure that the product wasassembled and is operating per the specifications or the manufacturer.If the authorized service cent er deems the product has a manufacturers defect that cannot beeconomically repaireda refund, or replacement, will be offered at that timeOnce Mr.***'s mower has been inspected by the factory-authorized service center, we are willingto help in expediting the process.We va lue Mr***'s business and appreciate his understanding in this matter

I am sorry that Ms. [redacted] experienced a problem with the granite sink she purchased. Itis my understanding that our online sales department has been in contact with Ms.[redacted]. They have arranged for a replacement sink to be shipped directly to her.I trust that Ms. [redacted]'s file can be closed.

I am sorry that Ms. [redacted] experienced a problem with her lawn mower. Once they have beenused, all gas-powered products must be taken to a manufacturer's authorized service centerfor inspection. Any problems found due to a defect in workmanship will be repaired underwarranty at no charge to the...

consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaired, a refund, or replacement, will be offered at that time. It appears asthough, to date the machine has not been inspected. Once Ms. [redacted] takes her lawn mower tothe service center for inspection, we will assist in expediting any necessary repairs.We value Ms. [redacted]"s business and appreciate her cooperation in this mailer.

Thank you for providing Menards® with the opportunity to address consumer concerns
with our return polic),.
Menards® return policy expressly states thm all Guest purchases made with a debit or
credit card will be refunded to the same tender. In OIlter words, if a purchase is made with
a debit or...

credit card. the refund for the amount o f the items being returned will be
credited to the same debit or credit card used fo r the original purchase.
The purpose of this return policy is to protect our Guests from any fraudulent returns
being processed for cash with stolen or misappropriated debit or credit card information.
As a company, Mcnarcl s® is firmly dedicated 10 providing quality products at a great 
price with the added assurance that all of our Guest's purchase in formation will be
vigorously protected against any fraudulent activity. I r you have any questions or need
additional information please feel free 10 contact me.
Sincerely,
[redacted]

I am sorry that Mr. [redacted] experienced a problem with the tiller he purchased.Unfortunately, there is not enough information included with Mr. [redacted]'s complaint for usto assist him. It would seem as though, when Mr. [redacted] contacted the manufacturer of thetill er, that they would have given...

him contact information for the factory authorized repaircenter. If Mr. [redacted] has not had his tiller serviced at this time, please ask him to send areadable copy of his receipt so we can contact the warranty holder on his behalf.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

I am sorry that Mr. [redacted]·s experienced a problem with his tiller. Once they have been used,all gas-powered products must be taken to a manufacturer's authorized service center forinspection. Any problems found due to a defect in workmanship will be repaired underwarranty at no charge to the...

consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer· s defect that cannot beeconomically repaired, a re fund, or replacement, will be offered at that time. It appears asthough, to date the machine has not been inspected. Once Mr. [redacted] takes his tiller to theservice center for inspection, we will assist in expediting any necessary repairs.

Thank you for giving us the opportunity to respond to Ms, [redacted]'s concerns,I am sorry that Ms. [redacted] is unhappy with her deck, As she states in her complaint, naturalwood products do cuP. twi st. shrink. warp. etc, These arc natural characteristics of wood andthey do not indicate a defect in the...

product. We have offered to replace the boards she deemsunworthy, However, since these are natural characteristics of wood, labor is not included.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.Sincerely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
THIS SITUATION HAS BEEN GOING ON FOR 2 MONTHS!!! I STILL DO NOT HAVE THE NEW DOORS!!!! MENARDS WEBSITE SHOWS DOORS "PARTIALLY SHIPPED" (??????????)TO [redacted] MICHIGAN STORE ON 4/5. NO CALL OR EMAIL FROM THE MENARDS [redacted]!!!!!!!!!!!!!!!!!!!!!!!!!!!! EMAILED HIM YESTERDAY.....NO RESPONSE!!!!!!!!!!!!!!!!!![redacted]

Thank you for giving us the opportunity to respond
to Mr. [redacted]' concerns.I
am sorry that Mr. [redacted] is unhappy with the vanity he purchased. Please
understand that the specifications for the vanity are listed on our website and
display units are available at the store, which clearly show the...

dimensions of
the actual cabinet. If Mr. [redacted]' contractor had followed standard construction
practices, the tiles would have extended underneath the cabinet. While I am
sorry Mr. [redacted] did not, apparently, fully research the available information,
he did receive what was ordered. We cannot further discount the price of the
vanity and, as a self-service store, we do not reimburse for labor expenses.We value Mr. [redacted]' business and appreciate his
understanding in this matter.

Thank you for giving us the opportunity to respond
to Mr. [redacted]'s concerns.INC,I am sorry that
Mr. [redacted] is unhappy with the credit approved by the warranty holder. We are a
self-service, do-it-yourself store, and as such, we do not offer installation
or labor reimbursement. The manufacturer,...

[redacted], [redacted], holds and administers the warranty and is
responsible for making all warranty related decisions. We would, respectfully,
suggest you contact them regarding any additional labor compensation.We value Mr. [redacted]'s business and appreciate his
understanding in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with a deli very. Unfortunately, we do nothave enough information to address his concerns. Please ask Mr. [redacted] to send readablecopies of his cash register receipt, picking...

ticket(s) and the delivery agreement to myattention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] was unhappy with the response he received regarding theframing material for his shed. After a thorough review of his file, there is nothing in his mostrecent correspondence that would change our response from what was stated previously.We appreciate Mr. [redacted]'s understanding in this mailer.Sincerely,

Thank you for giving us the opportunity 10 respond 10 Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the pricing on the thermometers. According toour records, the regular price on the it em in question is S69.99. The thermometers arecurrently on close Olll al S34.99. While I am sorry...

if the scanner read incorrectly, we doreserve the right  to correct pricing errors, and are unable 10 ho nor Mr. [redacted]' s request.We value Mr. [redacted]'s business and appreciate his understanding in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  I would like to withdraw my complaint regarding Menards. I was able to resolve the issue with them. The store was not the problem it is their very frustrating online service.