Menard, Inc.

Thank you for giving us the opportunity to respond to Ms. [redacted]' ongoing concerns.I am sorry that Ms. [redacted] is unhappy with the delivery of her order. We have thoroughlyreviewed Ms. [redacted]' complai nt and have spoken with those involved at the store. There isnothing in Ms. [redacted]' latest correspondence that would change our position of that stated inmy previous letter dated 6/24/ 15.We value Ms. [redacted]' business and appreciate her understanding in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...

this matter to a close, we would like to know your view on the matter.]
Menards suggestion my going to the police over this matter is unsatisfactory. If there is a matter of mail tampering or fraud it is up to them to contact the police. I followed their instructions to receive my rebate which they did not send to me. 
Regards,
Jeffrey [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please review my last response to the business, what I want is a written letter that states "sending the tiller to the service station is a step towards getting the refund, not to get it repaired". I do not want this matter to be labeled as closed until I have received such letter, because I have found it extremely difficult to get any response without the help of Revdex.com. I am amendable to taking the tiller to the service station once I have the letter that I requested. This way, I won't be stuck with service station attempting to pass off a repair instead of a refund. To reiterate, the tiller does not work as advertised, it seems to be a design issue as much as a quality issue. After attempting to use this tiller grand total of three times, I've since purchased a different tiller, which has served my purposes perfectly, so once I have the letter, I will happily send the tiller to receive diagnostics.Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with his felunl. Unfortunately, his complaint docsnot include enough information for us to address his complaint. Please ask Mr. [redacted] tosend a readable copy of the receipt for his...

original purchase and the receipt so we caninvestigate further. Please send the requested in formation to my attention at the addresslisted below.We value Mr. [redacted] 's business and appreciate his understanding in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Re: [redacted]Case #[redacted]Dear [redacted]Guest Services Department[redacted] - ManagerThank you for giving us the opportunity to respond to [redacted]'s concerns.I am sorry that [redacted] was unhappy with the gazebo he purchased. According to theinformation included with his complaint, he purchased SKU #290-3170. He stated that theweb site did not list any measurements other than 10' x 12'. The on-line description clearlystates that the roof dimensions are 144" x 120" ( 12 ' x 10') and the base dimensions are listed131" x 106" (see attached). While we are so rry that [redacted] did not thoroughlyresearch his purchase, the information was readily available to him. Therefore, we are notable to issue the refund as he requested. However, we will accept the return with thestandard restocking fee.We value [redacted] 's busi ness and appreciate his understanding in this matter.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry if Ms. [redacted] did not receive part of her order. Unfortunately, I do not haveenough information to process her claim. Please ask Ms. [redacted] to send readable copies ofher order and any supporting documentation to my...

attention at the address listed below. Wewill then be better able to address her concerns.We value Ms. [redacted] business and appreciate her cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The local store manager and head of the cabinets department have all of this information. The person that sent this letter can reach out to them for all the information that they need to see what issues I have had. I named them in my complaint. I should not have to waste anymore time gathering information they already have.Thank you.[redacted]

Thank you for giving us the opportunity to respond to Mr. and Mrs. [redacted]'s concerns.I am sorry that Mr. and Mrs. [redacted] are unhappy with the counter tops they purchased andthe offer made by Midwest Manufacturing. Midwest Manufacturing is the manufacturer ofthe countertops and they are...

responsible for any manufacturing problems that may haveoccurred. Therefore the previous correspondence was forwarded to Midwest Manufacturingfor their review and appropriate action. As Mr. and Mrs. [redacted] did not want to reorderthe countertops and chose to cut and install them, Midwest Manufacturing has offered acredit for the inconvenience. This offer is a goodwill gesture as their warranty does notcover inconvenience or other incidentals.We value Mr. [redacted]'s business and appreciate his understanding in this matter.

I am sorry that Ms. [redacted] is unhappy with her son's cabinet order. I apologize for anypoor service they may have received. It is difficult to address spccifics regarding the orderwithout reviewing a copy of it. However, since some consumers prefer to use the pantrycabinet as a broom...

closet/storage cabinet, the shelves are optional and must be orderedseparately. Since Ms. [redacted] is not requesting that anything be done to resolve thesituation, we are closing her file.

Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.I am sorry that Mr. [redacted] experienced a problem returning his Christmas tree. Please beadvised that Mr. [redacted] has been contacted directly and arrangements have been made forhim to receive a full re fund for...

the tree. I apologize for the apparent miscommunicationbetween Mr. [redacted] and the team member at the store.I trust this complaint can be closed.Sincerely,~

Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] was unhappy with the
cabinet ordering process. It is my understanding that Mr. [redacted] had the
option of ordering the cabinets for pick up at the [redacted] store. However, he
chose to...

drive to [redacted] to pick them up, where not all the cabinets were
available. Apparently Mr. [redacted] chose to receive a refund rather than wait
for the cabinets to be delivered to [redacted].Since
Mr. [redacted]'s order has been fully refunded, there is nothing further we can
do.

Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] was unhappy with the countertop he purchased. In order toaddress his complaint we need more information. Please ask Mr. [redacted] to send readablecopies of his special order contract and a statement...

regarding how what he received differedfrom what was ordered. Please send this information to my attention at the address listedbelow.We value Mr. [redacted]' business and appreciate his cooperation in this mailer.

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.I am sorry that Mr. [redacted] was unhappy with the faucet he purchased. Please ask him to sendreadable copies of his initial and return transactions to my attention at the address listedbelow. We will then be better able to address...

his concerns.We value Mr. [redacted]"s business and appreciate his cooperation in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]·s ongoing concerns.I am sorry that Mr. [redacted]was unhappy with our previous response, However, if he wouldlike us to assist him in making the warranty claim, we do need a readable copy or the factoryauthorized repair center's diagnostic analysis report.We have temporally closed his file pending the receipt or the requested report.Sincerely,~:~

Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] is unhappy with the decking material he purchased. Pleaseunderstand that the decking material purchased by Mr. [redacted] was an entry- level product thatfades quite rapidly depending on exposure 10...

ultraviolet rays. This may result in Ihe rails andspindles fading at a slightly different rate than the decking boards. However, they will allfade to a weathered color within approximately one year.Midwest Manufacturing holds and administers the warranty on Ihe decking and Mr. [redacted]'complaint was forwarded to them for review. Since the decking is performing as expected,they have denied Mr. [redacted]' claim.We value Mr. [redacted]' business and appreciate his understanding in this matter.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I did receive the missing items as of 7/13/2017.I thank you for your assistance in getting this matter properly resolved.
Regards,
Amal [redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]"s concerns.I am sorry that Ms. [redacted] is unhappy with the vessel sink she purchased. Please understandthat the warranty on this product is held and administered by MR Direct Inc. Since the ringthey provided, apparently, was the...

incorrect size, we arc referring Ms. [redacted]"s request backto them for review and appropriate action.We value Ms. [redacted]"s business and appreciate her understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]