Menard, Inc.

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns. I am sorry that Ms. [redacted] was unhappy with the shelving she purchased. In order to investigate further, please ask Ms. [redacted] to send a readable copy of her cash register receipt for the shelving to my attention at the...

address listed below. We will them be better able to address her concerns. We value Ms. [redacted]'s business and appreciate her cooperation in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry if Mr. [redacted] experienced a problem when attempting to cheek out at one ourstore locations. Please ask Mr. [redacted] to send a copy of his banking statement showing thecharge in question so we can investigate...

further and respond appropriately.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Thank you for giving us the opportunity to respond to Ms. [redacted]·s concerns.I am sorry that Ms. [redacted] was unhappy with the service she received. Please rest assuredthat we read and address all written correspondence sent to the corporate office.I am sorry if no one was available at the lime Ms....

[redacted] needed assistance loading herpurchase. Although we are a self-service store, the gate guard would have paged someonefor her if she had requested it when she entered the outside yard. We are sincerely sorry thatassistance was not readily available. and respectfully suggest that on future visits, Ms. [redacted]request assistance at the time she enters the yard.We value Ms. [redacted]·s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with the generator she purchased . In orderto address her concerns we do need more information. Please ask Ms. [redacted] to send readablecopies of her cash register receipt and the...

diagnostic analysis report from the factoryauthorized repair center to my attention at the address listed below. Also please include astatement regarding how many hours were on the generator at the time it broke down.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me. finally I got someone attention and they sent me a check for the whole amount and I am grateful for your help, [redacted]

Re: [redacted]Case #11589062Dear Ms. Harris:Guest Services DepartmentArlene Krueger - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Ms. [redacted] is unhappy with the decision of the insurance carrier.However, decisions such as this are...

made by the insurance company. If Ms. [redacted] doesnot agree with their decision, she would need to contact the insurance adjuster in charge ofher claim.We value [redacted] business and appreciate her cooperation in this matter.Sincerely,[redacted]Guest ServicesMenard, Inc.

I am sorry that Mr. [redacted]is unhappy with the wording on the advertising for steel rootingand siding. Please understand that the price per square is listed in the advertisement, soconsumers can easily compare steel to other conventional siding and rooting products. Forexample, each sheet of steel...

is 38·· wide, which makes each linear 1001 3.1 7 square feet. AtS46.99/square, divided by 100· = 50.4699 per square foot x 3.17 sq. n. = S 1.49/linear foot, asstated in the ad. Also, please note, on the attachment, Pro·Rib at S I. 72 per lin. ft., has a priceof S 17. 19 for a 10· piece. I am uncertain where Mr. [redacted] derived his figures and Ibelieve this was just a misunderstanding on his part. There is nothing deceptive in ouradvertising.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry the [redacted] were unhappy with the Lemux Stony Brook windmill they purchased.In order to investigate the [redacted]' request, please ask them to send a readable copy of theircash register receipt to my attention at...

the address listed below. We will then be better ableto respond to their concerns.We value Mr. [redacted]'s business and appreciate his cooperation in th is matter.

Thank you for giving us the opportunity to respond to Ms. [redacted]' concerns.I am sorry to hear Ms. [redacted] was unhappy with her cabinet order. In order to address herclaim, we need a readable copy of her special order contract sent to my attention at theaddress listed below. Please ask Ms. [redacted] to...

indicate which cabinets arrived differentlythat what was ordered. We will then be able to address her concerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,~~

I am sorry that Mr. [redacted] is unhappy with the paint he purchased. We have a very liberalreturn policy and, with his receipt, any unsatisfactory paint could have been returned. Pleaseask Mr. [redacted] to send a readable copy of the receipt for the third quart of paint, and thecolor coding labels from...

all three quarts of paint, to my attention at the address shown below,so we can investigate further.Regarding the 11 % rebate, the cash register receipt prints a separate "rebate receipt ," so theoriginal can be retained for the consumer's records.We value Mr. [redacted]' business and appreciate his cooperation in this matter.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am sorry that Mr. [redacted] was unhappy with his pole building purchase. The informationthat was forwarded to our office is incomplete. Please ask Mr. [redacted] to send readablecopies of his receipts and special order contracts to my attention at the address listed below.Also, please have him include...

an explanation of how what he received differed from what heordered, and which items he received that were ordered without his knowledge.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the way his return was handled. It is myunderstanding that credit was returned to Mr. [redacted]'s credit card on 4/09/15 and shouldappear on his next billing statement.I trust this...

file can be closed.

Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] was unhappy with the vanity he purchased. It is my understandingthat the manufacturer has complied with his request for a S I 000.00 adjustment on hispurchase, with which he is satisfied.We value...

Mr. [redacted]' business and trust his complaint can be closed.Sincerely.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The information and statement that I did not research the item is a complete fabrication.   When BOTH my wife and I looked on line before going to the store there was NO DESCRIPTION on line...  NONE     I know this to be true  because I printed off the entire website posting  when I went into the store to make the complaint in the first place and show the entire website description to the store manager.  The store GM even agreed that there was no description about size other than the bold ad type    but NOTHING about actual size as the store is now claiming. Also in this complaint is the fact that the store manager was rude and disrespectful to me in front of my kids.   Why is that not addressed.      Menards added the description to the website only after I brought the complaint forward and now are using this to get out of the claim of false advertising 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, I have gone through the insurance company, have spoken to two different agents-again both very rude- denying my claim. My problem is that I have had two separate managers at this store telling me that yes-the insurance does cover paint claims, and have in the past. Someone is lying to me, and I would like to get this resolved. But please, do not ask me anymore to go through the insurance as I will not be spoken to once more in the manner they have spoken to me. The first adjuster hung up on me, and both have told me I have no video evidence of a mistake being made, that all employees are required to mallet the paint cans closed. However I went to get the paint replaced and watched them mix it and the supervisor did not mallet the can, with the manager standing right behind him. It's been quite a hassle to be told by the store to file a claim, give them my information, etc. I was told by the store that it was covered and would be taken care of, so what is the point of having me do all of that for nothing. I work in retail as well, but I recognize that this is not how a customer should ever be treated, and if this is not resolved I will not be spending any more of my hard earned money with your company, and will make sure anyone and everyone I know will do the same because of this horrible customer service.
Ashley [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I did not receive a copy of a delivery contract from Mr. [redacted]. He knocked on my door the morning he delivered and left without contacting me and letting me know he was finished. I do not and did not know the name of the delivery company or where they are located.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy with our previous response. I have thoroughlyreviewed his file and his request for the II % rebate. As stated previously, there was norebate on sale items on the day Mr. [redacted] made his purchase. Therefore, we arc unable tochange our position from that stated on our letter dated 6/ 19/ 15.We value Mr. [redacted]'s business and appreciatc his understanding in this matter.

Re: [redacted]Dear Ms. Harris:Guest Services DepartmentArlene Krueger - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Ms. Agler was unhappy with the amount of time it took for her to receive hercountertops....

Unfortunately, it appears as though, the countertops were damaged in transit. Itis my understanding that the damaged countertops were replaced and [redacted] order isnow complete. Although we sincerely apologize for the delay, we cannot offer furtherdiscounts on our already low prices. We must, therefore, deny her claim for compensation.We value [redacted] business and appreciate her understanding in this matter.Sincerely,ad}~ Jt2?U~/~[redacted] Manag0Guest ServicesMenard, Inc.5101

Thank you for giving us the opportunity to respond to Ms. [redacted]·s ongoing concerns.I am sorry that Ms. [redacted] was unhappy with our response. If Ms. [redacted] did not receive acopy other delivery agreement. she needs to contact the delivery coordinator at the storewhere she made her purchase to obtain contact information for Mr. [redacted] and hisInsurance carrier. As stated in my previous letter, her concerns need to be addressed withthem.We value Ms. [redacted]·s business and appreciate her understanding in this matter.