Menard, Inc.

Review: I [redacted] and [redacted] purchest quarts counter top from menards in antigo wi. it came in three sections we put the first two sections together.we whent to put the last section on and the seem will not line up. whent back to menards they called riverstone quarts counter top company. they told menards they inspect all counter tops before it leaves. but no matter what we tried the seem will not line up. Jerremy from menards came and looked at the counter top he could not line up the seam. we had to fill out a complant form. sent it to menards main office then they send it to riverstone quarts. this has been going on about six weeks.me and [redacted] told riverstone quarts we payed 2800.00 for this counter top and they can replace the counter top or they can take 500.00 of the price we payed for the counter top and we would try to grind the seam our self. its been about six weeks we need some results. please helpDesired Settlement: I [redacted] an [redacted] would like riverstone quarts to replace the counter top or take $500.00 off what we payed

Business

Response:

I am sorry that Mr. [redacted] and Ms. [redacted] were disappointed with the countertop. It is myunderstanding that the manufacturer has reviewed their claim and corresponded with themexplaining the installation problems and proper installation techniques. If the installationproblems arc corrected and they arc still dissatisfied, we would, respectfully, suggest theycontinue working with the warranty holder for a final resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

re:[redacted]) case #[redacted]In respose to Menards we

reject the companys response.I [redacted] installed this counter top

correctly. When we first contacted Menards on The counter top and told

Menards that the last section would not line up. Menards called Midwest

manufacturing and told them that the last countertop section would not

line up and the last section was a different thickness and asked them to

send us anoter section they told us the countertop was made out of the

same piece and they match the countertop up before it leaves there

plant. Jerremy from Menards came to look at the countertop he could not

line it up. then in anoter letter from Midwest Manufacturing told us

that the countertop was made out of seprate pieces. the last section is a

different thickness and it will not line up the top is even the front

top edge is even the bull nose will not line up . I [redacted]

([redacted] )whant five hundred dollars off and we will try and fix

the countertop our selves or Midwest Manufacturing can replace the whole

countertop. [redacted] payed 2,800.00 for this countertop we need

some kind of settlement.Midwest Manufacturing if a part of Menards why

wont Menard stand behind there own Maufactur of a bad prduct.

Review: Hi my name is [redacted] and I am a first time home owner, so what do I do. I support my local neighborhood hardware store Menards. I buy my first lawnmower. Mistake 1, I ask a sales rep who knows nothing about lawn care. Mistake 2, I buy it. I take the mower home Oil it up, and cut my lawn, man it looks nice. Following week cut number 2,, works for ten minutes then dies. Now complaint, I call and speak to Mgr. Dave, who tells me to take it to a shop no longer located in that area. So I go to second shop. Tells me to have them service it and don't bring it back. I go there and told it was my fault, I said its brand new. I told them the mower was bad. So I then call Dave who tells me to call corporate which I do and get the run around. I then call Menards Mgr. [redacted] who says that's not right and had Dave call me back just to get rid of me that's not fair. So I go to Home Depot miles away to buy a New mower TORO. They just give me the run around and not helping at all I'm out of $189 US dollars, for one expensive yard cut. The Mtd yard machine was crap, the service is bad. You don't have to put oil in a lawnmower every time you cut grass,,, just wrong.shame on them for there Mgt. team. They sale this product they should honor it...Desired Settlement: I already bought a new mower I want a credit I still need yard supplies,,,,I spent a lot of money at this location...

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry that Mr. [redacted] experienced a problem with his lawn mower. Once they have beenused, all gas-powered products must be taken to a manufacturer"s authorized service centerfor inspection. Any problems found due to a defect in workmanship will be repaired underwarranty at no charge to the consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaired, a refund, or replacement, will be offered at that lime. It appears asthough, Mr. [redacted] has ta ken his lawn mower to the service center. In order to investigatefurther, please ask Mr. [redacted] to send a readable copy of the factory authorized diagnosticreport to my attention, at the address listed below.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.

Consumer

Response:

Review: I arrived at Menards today a little after 5pm on morse rd. to return a remington 17 in trimmer because it wasn't feeding the string when tapping it. When I came in a young black girl told asked me if I was crazy for bringing it in there. I was thrown off by her comment, she said no gas powered items are allowed in the store because it was dangerous, I took the trimmer outside. I came back in and tried to explain to her what was wrong with it and she got an attitude with me saying that was not her problem. I guess she was having a bad day. I bought it on April 26th, 2015, I only used it a few times, but have to manually feed the string. She said she didn't care, that I had to bring it to service center, I said sure that is fine, I will take it there now, where is it? She ignored me. I asked her again incase she didn't hear me & she snapped at me & said hold up damn. Shocked again, I don't know why she was treating me this way. I asked if I could talk with her supervisor & she got mad & said he's going to tell you the same thing I just told you. I said that's fine, I just want to get it fixed or a refund & I'll be on my way. She called her supervisor & lied to him saying I refused to go to service center, I interrupted her & say mam do not lie, I never said that, I asked you where it is & you told me to hold on, but never told me where it was. Finally, a supervisor comes out, gives me an address to service center, I asked to file a complaint against her, he calls her supervisor, a black guy named cory who walks up flirting with her & another girl. I said nevermind about the complaint, but did see the same black girl giving me an attitude be nice to other black people & rude to elderly white woman. I know whats going on. Service shop refused to fix ([redacted] from Genoa Lawn Center ###-###-####) told Menards to call him to verify, said Menards should refund my money, Called Menards back was put on hold by Cory, transferred back & forth between departments, no help. Called again, got hung up on.Desired Settlement: You know I always come to menards even have family and friends that work there and have never been treated this way. I do feel this is more then just a complaint about service, but it is discriminatory, but I do not have time to deal with all of this, it's sad what is going on in the world anymore. I pray for them, asked God to forgive me for getting upset, I paid for the extended warranty, haven't had it for even a month yet, receipt says that I have to pay service center, feels like a scam.

Business

Response:

Thank you for giving us the opportunity to respond to [redacted]'s concerns.Guest Services DepartmentArlene K[redacted] - ManagerI am sorry that [redacted] was unhappy with the trimmer. To further investigate the claim,please ask [redacted] to send a readable copy of the receipt and the diagnostic analysis reportfrom the factory authorized service center. Please have [redacted] send this information to myattention at the address shown below.We value [redacted]"s business and appreciate their cooperation in this matter.Sincerely,

Review: Purchased a general generator on Aug 30 2015. After approximately 45 days recoil handle broke. When I contacted menards on how to proceed I was told that I had to take it to [redacted] in antigo as it was under warranty and would be replaced or repaired. After taking generator to BE I received no contact from anyone. I made repeated calls to no avail. I then contacted menards and was told this is generavs policy... I then contacted generac and was told that BE was contacted by generac rep. Still no contact from anyone. Today ,(Dec 29) I phoned BE and my call sas returned by [redacted] whe proceeded to say that my generator had been abused and that I needed to contact generac as they were supposed to call me and must not have or I could pay 50$ to pick up broken generator I have a valid receipt that shows the purchase made for 464.22 and only want working generator that was paid for.Desired Settlement: I just want generator repaired or replaced as promised.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] experienced a problem with the generator she purchased . In orderto address her concerns we do need more information. Please ask Ms. [redacted] to send readablecopies of her cash register receipt and the diagnostic analysis report from the factoryauthorized repair center to my attention at the address listed below. Also please include astatement regarding how many hours were on the generator at the time it broke down.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]

Consumer

Response:

Review: I am very disappointed that no one has returned my calls and that your last contractor that you sent out had to lie. He tells me one thing while he is in my house and then submits something completely different. While I continue to get damage to my house from your product, Very disheartening. Every project I have been doing with my home I have spent the money at Menards. I will be filing a complaint against this company and contacting a lawyer. Because of damages, and my sons health issues that have occurred because of the negligence on your company's part. I have been not only patient and tried very hard to work with you continually and gotten absolutely no where but rude behavior. This is so ridiculous that we have spent our hard earned money and no one wants to stand behind their product. Very sad that we have spent so much money with this company to get such poor customer service when something isn't right. I have called since a week after they were installed for the last almost year. And even the contractors say that there was something wrong.Desired Settlement: Either to repair properly or replace all of them and have new ones installed at their cost. I have already paid once to have it done. I am not unreasonable. I have been trying to work with them all along. If they can repair them properly which they haven't yet. I will accept that, if they can't then I would like them to replace them. Like they said they would and then changed their mind half way through. Because they said I would have holes in my walls, I said I couldn't bc of health issues.

Business

Response:

Thank you for giving us the opportunity 10 respond 10 Ms. [redacted]"s concerns.I am sorry if Ms. [redacted] experienced a problem with her Crestline windows. We do nothave a record of Ms. [redacted] having filed 11 complaint with our office previously. SinceCrestline hold s and administers the warrant y on the windows, and they arc responsible fo rwarranty related decisions, we would, respectfully, suggest that she continue to work withthem to resolve any issues. If Ms. [redacted] would like us to file a warranty claim on herbehal f, please ask her to send readable copies of all special order contracts, cash registerreceipts, warranty notes, claim number, elc. to my attention at the address listed below.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.

Review: On 2/13/2015 I purchased $103.15 (pretax) worth of products at the Menards in [redacted]. I used two (2) gift cards, $25 each, and my debit card to complete the purchase. On 2/17/2015 I went to the store to return an item that cost $49.99. I was informed that I would receive a $50 "Merchandise Credit Check" and the remaining $2.49 would be returned on my debit card. I asked why the whole amount would not be refunded on my debit card and I was told that per their return policy, the first $50 refunded would be the portion that I used the gift cards for. It is my opinion that after I returned the item, I had still originally purchased over $50, thus voiding the gift cards. They are now in essence turning the $50 gift card into $100. Yes, the "Return Policy" is posted at the customer service desk where returns are made, but there is NO such policy at the point of purchase - ie: on the gift card or the original receipt. At the moment, there is not anything that I wish to purchase at Menards, thus making this credit check worthless. Menards issues returns in this manner hoping that the customer misplaces the credit check or that is goes unused, giving them $50 of pure profit.Desired Settlement: I would like the Merchandise Credit Check voided and for the $50 to be refunded to my debit card.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with Ihe refund he received. The refund policystates that any gift cards, rebates, manufacturer's coupons, etc. used as partial payment for apurchase arc refunded first as in-store cred it with the balance being returned to other forms oftender, in this case Mr. [redacted]'s debit card. Since he was refunded S50.00 as amerchandise credit and the balance to his debit card, the return was handled properly and inaccordance with the posted return policy.We value Mr. [redacted]'s business and appreciate his understanding in th is matter.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.I am sorry that Mr. [redacted] is unhappy with the response he received. As a company,Menards is firmly dedicated to providing quality products at a great price with the addedassurance that all of our guests purchase information will be vigorously protected againstany fraudulent activity. Our return policy expressly states th at all guest purchases made witha debit or credit card will be refunded to that card. The purpose of this return policy is toprotect our guests from any fraudulent returns being processed for cash wi th stolen ormisappropriated credit or debit card information. I apologize if this policy change was aninconvenience for Mr. [redacted] as its intent was to protect him.We value Mr. [redacted]'s business and appreciate his understanding in this matter.

Consumer

Response:

Review: We went to link:

I cannot input the link because this program interprets part of it as a social security number

and it showed the swing set for 201.47.

The site has been changed now but I have a print out of the page showing the set for $201.47.

It now shows it for $1498.00. They refuse to honor the price and changed the page

I sent them this email:

We ordered the Playstar Great Escape playset. On the page we ordered from it says this:

The Great Escape Starter has 40 Sq. Ft. of Play Deck with 15 Activities. It includes the Giant Scoop Wave Slide, Monkey Bars, Clubhouse, Finished Lower Deck, Picnic Table, Rock Wall, Climbing Rope, Telescope, Play Handles, 2 Swings and Gym Rings.

includes Precision cut and sanded playground grade lumber

Includes everything needed to assemble playground as shown

All boards clearly marked for easy identification

12x25 playset size

37' x 29' area requirement

Approximate build time for two people is 6 to 8 hours

Proudly Made in USA

Full 10 year Warranty

Giant Scoop Slide, Small Deck, Upper Deck, Lower Deck, (2) Swings, Gym Rings, Rock Wall, Climbing Rope, (2) Play Handles, Telescope, Picnic Table, Monkey Bars, Climbing Bars

When we went to pick it up they were only going to give us a slide.

I have a print out of the page and it says the above and shows a picture of the entire set for $201.47.

"I input the web site address here but when I try to in this email it considers part of it a social security address."

We expect you to stand by the price and product on the web page.

My name is [redacted] and you can reach me at ###-###-#### or ###-###-####Desired Settlement: I expect them to sale us the swing set, pictured and described, for the price advertised. Even though they have changed the link, I have a picture of the link before it was changed.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was not able to purchase the swingset for the price she saw on-line.It is my understanding that there was an inadvertent pricing error that was di splayed for ashort period of time and, as stated in Ms. [redacted] 's complaint, has since been corrected.Please understand that we do reserve the right to correct pricing errors. If Ms. [redacted] cares topurchase the swingset at the currently advertised price, we arc certainly willing toaccommodate her. However, we cannot honor her request for the obviously mispricedswingsct.We value Ms. [redacted]'s business and appreciate her understanding in this matter

Review: I bought a quart of Dutch Boy paint on 05/14/15 paid $17.47 from Menards Ionia,MI when I got home poured it in the paint tray noticed there was brown in the dark pinkish purple color which is called Chilled Wine. I went back the next day bought another one complaining to the guy at the paint station about the brown in the paint he blamed it on the color and didn't offer any help what so ever. I get home and opened this one poured it in began painting I noticed the brown color again. Both times paid with cash and they shook it up in their machine I stirred it as directed. On 5/17/15 I return to get another one hoping the first 2 was just a bad batch this time I pay with my card and only poured half knowing it would probably be bad like the others I took this in and showed customer service whom agreed with me there is brown in it but they offer me nothing. I went to the kiosk to print the receipt for the one I paid for with the card and after talking with the color department at Sherwin-Williams who owns Dutch Boy and them determining there should be 0 brown and this is a bad batch Sherwin Williams is willing to refund me on that one but can't print a receipt on the cash transactions and the 3 receipts went to rebate because they had 11% rebate on everything you buy. $52.41 in junk paint I may see $17.47 back from Sherwin Williams Menards does nothing to help with their bad batch of paint. I will never buy paint here again.Desired Settlement: I would like some paint that is not a bad batch.

Business

Response:

I am sorry that Mr. [redacted] is unhappy with the paint he purchased. We have a very liberalreturn policy and, with his receipt, any unsatisfactory paint could have been returned. Pleaseask Mr. [redacted] to send a readable copy of the receipt for the third quart of paint, and thecolor coding labels from all three quarts of paint, to my attention at the address shown below,so we can investigate further.Regarding the 11 % rebate, the cash register receipt prints a separate "rebate receipt ," so theoriginal can be retained for the consumer's records.We value Mr. [redacted]' business and appreciate his cooperation in this matter.

Review: First I bought an item that was clearly marked as sale/clearance at $1.50 (there were several on the shelve) and it ranged up at $3.98. I had to wait in line at customer service for them to tell me the sale was over. Then the item shouldn't be marked as sale. They should have taken care of this. Secondly, this was the 2nd time I had issues in the lumberyard area. There was no one there and when I finally found someone that worked there they said they would send someone over right away - 20 minutes later no one came and I ended up climbing around/getting splinters to get my own lumber. Apparently the employees do not want my business. I think I should go to Lower's or The Home DePot from now on as I had the lumberyard issue before. This is at the store located at 220 W. North Avenue in West Chicago, Illinois 60185.Desired Settlement: I feel Menards should give me some sort of incentive if they want me to ever go back to their store.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]·s concerns.I apologize for any poor service Ms. [redacted] may have encountered. We at Menardsare constantly striving to offer only the best products, price, and service that can beavailable anywhere. We work very hard to train our new learn members, and a reconstantly freshening up the skills of those who have been with us for some time. in aneffort 10 produce good will and responsive, top-notch customer service.Please rest assu red that I have taken Ms. [redacted]'s correspondence very seriously and willshare it with our management team 10 assure her a more pleasant shopping experience onher next visit.Sincerely,

Review: We recently purchased a showerhead assembly off of menards.com due to the store having a display and stating that it was a special order. The display in the store showed the entire assembly; showerhead, handle, and accessories. We paid roughly $300.00 for what we thought was the entire setup; however, when it arrived it was only the showerhead itself. On the paperwork that was shipped with it it stated we could return it in store; however, when we attempted to do so we were informed that we needed to do it online and that we would have to request some return labels. We asked for a customer service number to only be told there was no such number and that all complaints and returns had to be done through email. I find this to be a very bad way to do business. I have sent several emails without no response the last one being 5 minutes ago. I still have the showerhead and with no luck of getting it returned. I find the lack of customer service a huge concern with this store and will never shop here again. Furthermore, I am disappointed with the improper display of the item at the store and the rudeness of the employees when attempting to return it in store was very discomforting.Desired Settlement: I want reimbursed the entire amount spent on the showerhead with no restocking fee.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]"s concerns.I am sorry that Ms, [redacted] was unhappy with the showerhead assembly she purchased. I havecontacted the Menards on-line sales department and they have been unable to locate anycorrespondence from Ms. [redacted]. Since Ms. [redacted] may have used another email account,please ask her to forward a readable copy of any correspondence with Menards on-line sales(0 my attention at the address listed beJow. We will then be better able to address herconcerns.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely.[redacted]

Review: I engaged in online shopping at this business on 4/11/2016. I wanted to pick up items from store but there were three items that I could not pick up at the store and had to be delivered. Those were cordless pleated shades. However, I did purchase one pleated shade that I could pick up at the store but the other three had to be shipped.

When I received the items I took them to the store to be cut to fit my windows - with the online ordering I was unable to specify the specific size needed and they were generic sizes on the website. No where on the advertising did it say that they could not be cut. I was told at the store that the blinds were a "special order" because they were ordered online and that due to the type of manufacturing, they could not be cut to size. I then attempted to return the items only to be told I would be charged a 25% restocking fee for the special order! That is outrageous as the items were not a special order as it was just generic sizes on the website. The website needs to include that any items ordered online that can not be picked up at store are considered a "special order." This is clearly a deviation from the standard with all other stores and all other online purchases I have made.Desired Settlement: I would like to be able to return these items at full purchase price without the 25% restocking fee. I would even settle for an in-store credit of my entire purchase price without restocking fee so that I could purchase blinds that could be cut.

I would also like Menards to make clear on their website that ALL online orders are considered special orders and that they charge a 25% restocking fee.

Business

Response:

I am sorry that Mr. [redacted] was unhappy with the blinds he purchased. Unfortunately, there is not enough information for us to intelligently address Mr. [redacted] concerns. Please ask him to send a readable copy of his special order contract and any supporting documentation he may have to my attention at the address listed below, so we can research and respond to Mr. [redacted] claim.

Review: I purchased eight front entry door from Minard's in August 2007 I need a side light repair when I purchased the door I was told it was a lifetime warranty the manufacture no longer exists how do I get my door repairedDesired Settlement: I would like my front door sidelight repaired

Business

Response:

Thank you for giving us the opportunity 10 respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is experiencing a problem with the sidclite on his entry door.Please ask Mr. [redacted] to send a readable copy of hi s special order contract to my attention atthe address listed below. We will then be better able to investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Review: The information at the kiosk when checking out for the Menard's credit card gives options for the credit terms. They are; 2% rebate, 2 years no interest for purchases under $1500, and 4 years no interest for purchases over $1500. Capital One is the credit holder and does not honor the 4 years no interest. I called Menard's corporate offices to find a solution and report the discrepancy and talked to Jeff [redacted]. He was a condescending jerk and was no help at all. He claims that the 4 year no interest is not what is being offered at checkout, that it is 3.99% for 4 years. There is nothing printed on the receipt for any of the options and why would anyone even think of taking 4 years at 3.99% when they can get 2 years interest free. This is a blatant lie and the kiosk says the 4 year option is no interest. I am sure I am not the only customer to have this complaint as the person at Capital One says it is a common problem. Trying to resolve and report it to Menard's was obviously a sore spot as well because Jeff [redacted] started the conversation with insults and condescension that should be well below a person with supposedly no other boss than the C.O.O. of a corporation as big as Menards as reported by him upon asking for his boss's name. I will follow this complaint up with more research to see how many other people have been subjected to this scam. Thank you for any assistance in correcting this.Desired Settlement: The 4 year option needs to say 3.99%, not no interest.

Business

Response:

I am sorry that Mr. [redacted] was unhappy with the way his transaction was handled. Wereceived your leiter dated 7117/ 15 on 7127115. Mr. [redacted] contacted us on 7/20/ 15 and wehave responded directly to him.I trust Mr. [redacted] file can be closed.Sincerely,

Review: MY REBATE DOES NOT WORK!!!!!!! And I was within the deadline when trying to redeem it. But I cannot get a hold of your third party rebate people. I think they are trying to wait until it's too late so they don't have to give me the rebate. They will not contact me back. Use

a different service or quit false advertising rebates!

I called Menards TWICE in Jefferson City - Horrible customer service. Representative on the phone told me to just return my refrigerator rather than trying to work out a solution I was looking for. She was hateful and I did not feel like I was valued as a customer. I called a second time getting the manager and she was a little nicer but didn't seem to care about her emloyee who was mistreating customers and just gave me very little information to resolve my problem. When I attempted to use that information she gave me, it didn't work. I have had enough with jumping through loops.Desired Settlement: I would either like to get my rebate, or store credit. I realize this is done by a third party but the third party barley exists and you cannot contact them very easily. I have emailed them and their email is so out dated and I don't even know if it went through. It didn't even have a form to complete. I still have heard no word from them. And that's because they didn't want to give me a rebate because your guys operation is a scam. Will never do business with Menards again!

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]-s concerns.I am sorry if Mr. [redacted] is missing a rebate. However, the information that has beensubmitted to our office is not sufficient for us to investigate. Please ask Mr. [redacted] to senda readable copy of his receipt, showing all the transaction information at the bottom, to myattention at the address listed below. We will the contact the rebate clearinghouse to ensurethat Mr. [redacted] receives any rebate due.We value Mr. [redacted]'s business and appreciate hi s cooperation in this matter.

Review: Menards advertises a product for sale called PRO-RIB. Its a steel roofing and siding product. its sold by the lin.ft but when asked to price out an order t was priced by the square ft. Example-price at 1.95 a lin. X a 10 ft. piece should be 19.50 but they charge 19.88 (menards construction sale insert Duluth Sunday Newspaper page 6)July 6 2015 issue. Looks to me like they advertise linear and charge by the Square, and that's just not proper. And in there defense, other yards may do the same with this type of product but its still not rightDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to take legal action against them and the others that do this, but that I suspect won't happen. They need to stop this practice before they end up getting nailed in a class action suit. JUST SAYING

Business

Response:

I am sorry that Mr. [redacted]is unhappy with the wording on the advertising for steel rootingand siding. Please understand that the price per square is listed in the advertisement, soconsumers can easily compare steel to other conventional siding and rooting products. Forexample, each sheet of steel is 38·· wide, which makes each linear 1001 3.1 7 square feet. AtS46.99/square, divided by 100· = 50.4699 per square foot x 3.17 sq. n. = S 1.49/linear foot, asstated in the ad. Also, please note, on the attachment, Pro·Rib at S I. 72 per lin. ft., has a priceof S 17. 19 for a 10· piece. I am uncertain where Mr. [redacted] derived his figures and Ibelieve this was just a misunderstanding on his part. There is nothing deceptive in ouradvertising.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The add ran from 7-5-2015 to 7-18-2015, on page 6 steel panels, smaller print reads 1.95 a lin.ft . A ten foot piece should be ( 10x1.95=19.50 ). They have it at 19.88. Does not sound like much, but on my small roof it's about 25 bucks. Multiply that by the volume they do with this product ( well you do the math ).

Review: Ordered a vanity and countertop through them. Vanity was damaged; returned and gave me in store credit.....wanted money back but corporate policy is in store credit if over 90 days. Said they would order another with a wait time AGAIN of 4-6 weeks. Also countertop improperly made.....not drilled correctly and one end wad supposed to be flat to go up against the wall. So I ordered another piece to act as a side backsplash. Contractor trying to put it on but AGAIN, it's cut wrong.....the order called form 22" long and it was only 19 1/2.

Product_Or_Service: Vanity and quartz countertopDesired Settlement: DesiredSettlementID: Refund

The manager did explain to me their policy; didn't matter that it was damaged....then the other screw ups with the countertop. If I can't get my money back, I just want people to know how terrible their customer service is.

Business

Response:

Thank you for giving us the opportunity to respond to Me [redacted]"s concems.I am sorry that Mr. [redacted] is unhappy with his countertop and vanity. In order to investigate hisclaim, we need a copy of his proof of purchase and specific information regarding thedamage to the vanity and the pictures showing any other discrepancies. Please ask Me [redacted]10 send the requested information to my attention at the address listed below.We value Me [redacted]'s business and appreciate his cooperation in this matter.

Review: I purchased a Southland gas leaf blower for $99.98 plus 1 year additional replacement plan for $7.98 total purchase $113.96. I made the purchase on 11/07/15 at 3:04 PM, cashier name [redacted]. I took the machine home and started working on my back yard. The performance was horrible and I was very very disappointed with such poor performance that I had to abandon using the machine and started cleaning up the leaves manually using the rake. I don't even believe the machine was operating as it should, meaning it may have been malfunctioning.

I toke the machine back to the store and headed straight to the customer service counter around 6 PM of that same day stating that I was very disappointed with it and that I'd like to return it. The rep informed that due to the machine being gas operated, it was against their store policy to return it because they can't resell it since it will be obvious the machine has been already used before due to the presence of gasoline. At that point I told the rep that if I can exchange it with a better brand that would be fair and I'd accept that.

She called her store manager and they said empty the machine from any gas it has and we will return it. I already knew that there was no gas in the machine because I emptied it at home before I put it back in the box but I went outside and made sure there was no gas in it and took it back inside stating that the gas is gone. the rep kept me waiting around for about 15 minutes while she was whispering (!!!) with her co-workers and then told me that they won't be returning the device.

Here are the problems I'm having with this store aside from their very rude customer service staff and management:

1. Their return/exchange policy on the receipt specify that I have the right to exchange within 7 days upon initial failure.

2. They shouldn't expect people to go around and read every single sign in their 10,000 sq feet store! The full policy need to be present on the receipt or item being purchased.Desired Settlement: Full refund of the purchased item.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem when attempting to make a return. Wehave contacted those involved at our Battle Creek location and have been informed that Mr.[redacted]'s return has been completed.I trust Mr. [redacted]'s file can be closed.Sincerely,

Review: I have ordered thousands of dollars of product from this company all thru online orders, I can truly say they are incompetent in all aspects of there business, I get orders that are short, regularly damaged due to insuffient care or packing and some orders just cant get them to ship even when they show online ready for immediate shipping, I am so sick of dealing with their rude, disorganized and lazy customer service reps, heres my current problem, on 7-19-15 I placed a order for 90-d pool filters 2 packs at a cost of over 475.00, on 7-22-15 still not shipped and that was no problem but I decided to cancel because I have had so many problems with other orders just want to cut ties, so I went thru the process of filing online well a few minutes later the order gets changed to shipped in the system so not problem I decided that was fine, so the next day I go online to track the order and it say label printed but not picked up, this goes on for days, so I realize when I canceled they just marked it shipped so I couldn't cancel, that's sneaky and I don't like that, I sent several messages again to cancel since they were not shipped, I kept getting told cannot because they have shipped but when you track it it has not even been picked up, so I have give up on canceling since they are not going to honor their own policies and decided to pursue trying to get them to ship the order, since I have sent seven more messages thru their message system and have not received one response to this order, the order as of today 8-11-15 is still showing that only a label has been printed and not picked up thru tracking, customer service will not respond ,I have requested a number to call and speak to a human ,again no response so I found the number on the internet so when I call I get a lady who transfers me to a voice mail , no human again, so I call her back and ask is there 1 person in this whole corporation you can transfer me to that will answer and address the matter, she said no, only voicemail, so I leave messages on voicemail but again no callback or response, so I am out over 475.00 and I am very upset and will not let this go til resolved, I see now why menards has a f rating and complaints all over the internet, the whole place is a wreck! please helpDesired Settlement: I want delivery of my order or a full refund

Business

Response:

I am sorry that Mr. [redacted] was unhappy with his on-line purchase. According to theinformation I have been able to gather, there was apparently some confusion regardingmultiple returns and repurchases. It is my understanding that the situation has been clearedup and Mr. [redacted] has received an appropriate refund .

Review: In the store we looked at Samples of hardwood flooring. Loved the color..light wood (at Menard's). Purchased this flooring. The wood was to sit in our house to acclimate to temp for 3 weeks. We went to Florida and had our installer install the wood. The wood has very dark pieces and some light. There are absolutely no dark pieces of wood in Menard's samples. Went to two different Menard's stores to look at their samples. Both stores show light wood ONLY as the sample. The consumer would never know what was in the box unless they were opened. Boxes were all closed and sealed. I am so disappointed in the *zebra* effect of this flooring. It is pure misrepresentation (false advertising) of what this wood really looks like!!!Desired Settlement: DesiredSettlementID: Replacement

I am not happy with the look of this floor. I would want them to furnish the proper wood ( lighter in color) and same quality flooring. Do the installation...or pay our installer for the removal and re installation of corrected wood. The lighter wood. I also want them to change this false sample of wood flooring that they show in every Menards store. It is totally misleading to the public.

Business

Response:

I am sorry that Ms. [redacted] is unhappy with the flooring she purchased. II is myunderstanding that Great Lakes Wood Floors. which holds and administers the warranty onthe nooring, commissioned an independent inspection. The inspector concluded that theflooring was not defective (see attached). If you have any further question about theflooring, Great Lakes Wood Floors would be better qualified to answer them. Please feelfree to contact the warranty holder if you wish.We value Ms. [redacted] 's business and appreciate her understanding in this matter.

Review: This isn't the first time that we've been unhappy with Menards Customer Service, but unfortunately sometimes they are the only ones who have what you need, as I try to frequent the other home stores instead. I was in the lawn and garden dept this morning around 9:30 and needed some woodchips a gentleman followed me back to the area as they weren't with the other ones and they needed to be unwrapped, due to the excessive qty needed he said have them do a pic ticket for you and I will meet you here and help you load them.. I was the ONLY CUSTOMER IN LAWN AND GARDEN AND THERE WERE 4 EMPLOYEES. So I pay for it drive around the building the guard asked if I knew where I was going and I said sort of a guy is supposed to meet me back there to help (this is y the guard didn't call for help) I get back there and waited and waited, all the doors were shut but one and the employees earlier were way up front, I was in a hurry and didn't want to have to walk around looking for help, so I loaded 20 bags of mulch into my vehicle by my self.. I have back issues and shouldn't be lifting all that alone. I leave check out at the guard shack and call the manager.. ONLY FOR HER TO TELL ME IT'S A SELF SERVE YARD AND YOU SHOULD ASK FOR HELP! I DID, WELL MAYBE HE WAS HELPING SOMEONE! NOT FOR 15 MINUTES AND IF SO THERE WERE OTHER EMPLOYEES BACK THERE COMMUNICATE!!! THEN SHE PROCEEDED TO TELL ME THAT LAWN AND GARDEN IS BUSY,, AGAIN, ,I WAS THE ONLY ONE IN LAWN AND GARDEN DURING THIS TIME AS IT WAS VERY COLD. WHEN YOU GO TO THE CORPORATE OFFICE OF MENARDS TO COMPLAIN THEY ONLY TAKE WRITTEN COMPLAINTS, WHICH I MY BOOKS MEANS THEY GET TOSSED. THIS STORE HAS HORRIBLE CUSTOMER SERVICE, AFTER THE FLOOD WE WENT TO GET WINDOWS AND THE PERSON BACK IN THAT DEPT ACTED LIKE WE WERE BOTHERING HIM WHEN WE NEEDED TO SEE WHAT THEY HAVE ECT.. MAKING EXCUSES FOR HORRIBLE CUSTOMER SERVICE IS VERY UNEXCEPTABLE IN MY BOOK AND I WILL CONTINUE TO PATRONIZE AND "SAVE BIG MONEY" AT LOWES AND HOME DEPOT AND IF THEY DON'T AHVE WHAT I NEED THEN ?

Product_Or_Service: WOOD CHIPSDesired Settlement: DesiredSettlementID: Other (requires explanation)

I WOULD LIKE AN EMAIL BACK FROM CORPORATE STATING THAT THEY ARE GOING TO DO SOMETHING OTHER THEN TAKE COMPLAINTS, COMPLEMENTS OR SUGGESTIONS VIA LETTER OR FAX.. THAT IS JUST WRONG WHEN A STORE AT A LOCAL LEVEL DOESN'T MEET THE CUSTOMERS NEEDS THEN THE HIGHER UPS SHOULD AND BY THEM ONLY ACCEPTING LETTERS OR FAXES THAT YOU KNOW THEY WON'T READ IS JUST BLOWING THE SITUATION OFF AND SAYING SCREW THE CUSTOMER....

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]·s concerns.I am sorry that Ms. [redacted] was unhappy with the service she received. Please rest assuredthat we read and address all written correspondence sent to the corporate office.I am sorry if no one was available at the lime Ms. [redacted] needed assistance loading herpurchase. Although we are a self-service store, the gate guard would have paged someonefor her if she had requested it when she entered the outside yard. We are sincerely sorry thatassistance was not readily available. and respectfully suggest that on future visits, Ms. [redacted]request assistance at the time she enters the yard.We value Ms. [redacted]·s business and appreciate her understanding in this matter

Consumer

Response: