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Menard, Inc.

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Reviews Menard, Inc.

Menard, Inc. Reviews (363)

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with Ihe refund he received. The refund policystates that any gift cards, rebates, manufacturer's coupons, etc. used as partial payment for apurchase arc refunded first as in-store...

cred it with the balance being returned to other forms oftender, in this case Mr. [redacted]'s debit card. Since he was refunded S50.00 as amerchandise credit and the balance to his debit card, the return was handled properly and inaccordance with the posted return policy.We value Mr. [redacted]'s business and appreciate his understanding in th is matter.

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] has a problem with her generator. Please understand that themanufacturer, Generac Power Systems, holds and administers the warranty and is responsiblefor warranty related decisions. We have, therefore, forwarded your correspondence to themfor review and appropriate action.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the rebate
he received. Unfortunately, we do not have access to the rebate clearinghouse's
records. Please ask Mr. [redacted] to send readable copies ofhis cash register
receipts for...

any transactions on which he feels he is owed additional rebate
monies to my attention at the address shown below. We will then be better able
to address his concerns.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter

Thank you for giving us The opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was not able to purchase the 7 1·quart tote at the price she wanted.I have been unable to locale a 7 10 quart Bella tote in our inventory. Please ask Ms. [redacted] 10send a readable copy of her...

receipt and the corresponding advertisement from Staples. Wewill then be better able to address her concerns.We valuc Ms. [redacted]"s business and appreciate her cooperation in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns. I am sorry if there was any misunderstanding regarding Mr. [redacted]'s complaint, however, rebate submission forms are available on-line and at our stores. As a one time, goodwill gesture, we will send the additional $3.30 as he requested directly to him.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with tile options for using the rebate he received.Please understand that we make every effort to ensure that the consumer is aware that therebate can be used in- store only. It is...

printed on the rebate submission form and on thewebsite that the rebate is an in-store merchandise credit.We value Mr. [redacted]'s business and appreciate his understanding in this matter.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unable to purchase the toddler's snow pants she wanted. Wealways try to have adequate stock on hand for sales and promotions. Unfortunately,sometimes sales exceed our projections and the...

product may be depleted or sizes limitedbefore the end of the sale. Since this is a seasonal item, we may not be able to supply Ms.[redacted] with the size she wants this season.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.

Thank you for giving us the opportunity to respond to Me [redacted]"s concems.I am sorry that Mr. [redacted] is unhappy with his countertop and vanity. In order to investigate hisclaim, we need a copy of his proof of purchase and specific information regarding thedamage to the vanity and the pictures showing...

any other discrepancies. Please ask Me [redacted]10 send the requested information to my attention at the address listed below.We value Me [redacted]'s business and appreciate his cooperation in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me. 
Regards,
Denise [redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the decking she purchased. It is ourunderstanding that Ms. [redacted] has bcen oncrcd replacement deck boards. Since thewarranty holder is working with Ms. [redacted] to resolve her...

claim, wc would respectfully,request thut they be given time to accomplish th is.We valuc Ms. [redacted]'s business and appreciate her cooperation in this matter.

I am sorry that Mr. [redacted] was unhappy with the blinds he purchased. Unfortunately, there is not enough information for us to intelligently address Mr. [redacted] concerns. Please ask him to send a readable copy of his special order contract and any supporting documentation he may have to my attention...

at the address listed below, so we can research and respond to Mr. [redacted] claim.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Review: Purchased 10x14 shed with pre-mfg framing members. Had all products delivered on semi paying for delivery charges. Construction started on the shed and we had found that the 8 -10gable frames shipped were mfg using 2x4 that should have been used for pallets and not building materials. The 2x4 had very little surface to nail to. The framing member are connected with metal connector plates: each gable frame makes up the floor joist, wall framing on both sides and rafters on the gable roof. The contractor notified me and my husband these are bad and I contacted the local Menards making contact with [redacted]-local mgr. I was told to complete an Installed Guest Complaint form since the shed was already being built. I completed the form and also took photos sending them to the local store by email and to the Menard Main office in WI. I later found out that Midwest Mfg a subsidiary of Menards is who built the gable frames. The local mgr agreed substandard material was used in building the framing members but no one from Menards would come out to see what the issues were. The metal fasteners were not blocked off as they should have been to protect injury in walking in the shed so it was necessary to cut some of the fasteners to prevent injury. We followed the directions by Menards by completing the complaint form and now Midwest Mfg is saying we should have exchanged the replaced the product prior to installation. Keep in mind this was delivered on a semi truck. If I had a way to get it to the house I would have not paid for deliver. Menards/Midwest Mfg will not take telephone calls nor will they compensate us for the 8-2x4 framing members at a cost of $312.00 and $200.00 for extra construction and delivery. $512.00. The roof sheathing is also bowed due to the 2x4 rafters that were not level due to inferior wood used. I customer would have to assume that if Menards subcontracts items out to be built and then delivers them that the product would be acceptable and not substandard. Menards/Midwest mfg built these framing members with lumber that should have been burned and not sold to the public. Midwest Mfg , 5311 Kane Road, Eau Claire, WI 54703-9624Desired Settlement: Looking for reimbursement of $512.00. Shed material cost $1440.65 which did not include labor or $700.00.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the framing material for the shed hepurchased. According to Mr. [redacted] complaint, the contractor notified him beforeconstruction began that he did not feel some of the framing material was acceptable. Anylnacceptable material should not have been in stalled, but rather returned !to be exchanged orthe delivery refused. We cannot offer compensation for materials Mr. [redacted] chose tokeep.We value Mr. [redacted]'s business and appreciate his understanding in this matter.

Consumer

Response:

Review: Menards offered Ondura Corrugated Roofing Sheets on sale in their weekly flyer. When I went to the store to purchase the product in Germantown, WI I was told that it is not stocked and would need to be special ordered (it is never stocked in the store) and charged an additional "handling fee" of $8.99 for the transaction. If an item is promoted it should available without an additional fee or that fee should be disclosed in the advertising.Desired Settlement: Menards has a responsibility for true in advertising. The ad was deceptive, I would never have driven to the store to make a purchase had I know it would need to be special ordered, pay an additional fee and have to return to the store again to pick up the roofing. I wasted time and money due to their failure to provide the information upfront.

Business

Response:

Thank you for giving us the opportunity to rcspond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] was unhappy with the handling fee charged on a special order.Please understand, this is a "per unit" packaging fee, which would cover up to the numbershipped on a pallet from the manufacturer. This fee is to ensure that the product is notdamaged during shipment.The printed advertising very clearly states that the panels may need to special ordered if theyare not carried in stock. We believe the advertising is very clear and not deceptive in anyway.We value Mr. [redacted]' business and appreciate his understanding in this matter.

Review: I am shocked and appalled by Menards' culture of disrespect for it's customers. I am also appalled by the sloppy workmanship(?) of your subcontractor Midwest Manufacturing. They have apparently followed in Menards' culture of thumbing their noses at their customers after they have gotten their money.They proudly will not respond to legitimate customer complaints.

I have attempted to get Midwest Manufacturing to repair/replace a set of interior double doors they built for my home for approximately a month. As of this date I have made dozens of pleas to Menards managers as well as Midwest manufacturing....to no avail. Midwest Manufacturing will not communicate with me at all. They respond to all of my pleas and complaints with a canned email that states: " (we) respond in writing only via US Mail regarding all claims. You will receive a response from them in a timely manner. As I stated in one of my complaints, their canned responses are unacceptable and disingenuous.

As of this writing I have been waiting 12 days (tommorrow/Sunday will be day13) for them to respond since the day I gave them the pictures and measirements (via email) that they had requested. They not only have not responded via U S mail, but they no longer bother to even respond to my emails.

I have explained in my complaints that one of the double doors is at least 1/4 inch lower than it's frame and other door. The other door was never mortised/routed for the faceplate of the lockset. I had a carpenter (who live 60 miles from my home) install the double doors as well as 4 other interior doors in my home. The four other single doors were purchased at Lowes and they were perfect. As he was installing the double doors he asked me where I had purchased them. when I responded menards he immediately stated that he used to buy menards doors and wood products, but he became dissaponted with their quality.

He will no longer buy at Menards. He stated that he has become a "Home Depot man". He stated that their products are much better and their service is far beyond Menards. Little did I know at that time that I will no longer buy at Menards. I was overjoyed when Menards built it's first store in the detroit area! I used to love Menards so much that I would travel over 50 moiles to shop at yopur Jackson, Mi store.

I have complained to your [redacted] to no avail. The last time I talked to him, he also seemed frustrated that Midwest manufacturing was not responding to his phone and email queries. He now refuses to return my phone calls!!!!!!!!!! I have also talked to one of his subordinate managers (I beleive his name was John) a couple of times, to no avail. He now refuses to return my phone calls!!!!!!!!!!!!!!!

What is a Menards customer to do????????????????????

My house has been in a construction mode for over a month now, waiting for Menards and/ or Midwest manufacturing to fix this problem. I have 6 interior doors unpainted, as well as casings and mouldings! All 6 doors have no handle hardware installed. I have a painter on hold until new doors replace the defective double doors. If you have ever had your home in construction/unfinished mode you know that it creates a lot of stress. Menards has become a bad word in this house. My wife is ready to divorce me over this! We are both seniors with heart problems and this situation has caused ouir blood pressures to skyrocket!!!!

I spend my days waiting for the mail to come, no letter from Midwest manufacturing, calling Menards, emailing complaints to Midwest manufacturing and Menards................and now spending my Satrurday composing another complaint letter!!!!!!!!!!!!!!!!

I am a retired Postmaster of a large city. I was a manager for almost 30 years. If I or any other member of my management team had treated customers like this, we would have been looking for new jobs!

I have attached copies of several of the emails I have sent in an effort to be made whole. I think you can agree that this has gone too far. I hope with all my heart that you don't condone the sloppy workmanship and lack of caring shown by members of your management team as well as your subcontractor.

Please have some compassion and understanding, and act like a responsible company, and fix this problem immediately!!!!!!!!!!!!Desired Settlement: I WANT THE DEFECTIVE DOORS REMOVED IMMEDIATELY, AND REPLACED WITH DOORS THAT ARE MANUFACTURED PROPERLY AND FIT PROPERLY.

Business

Response:

I am sorry that Mr. [redacted] is unhappy with the doors he purchased. According to thecomplaint submitted by your office, Mr. [redacted] filed his complaint on 3/ 19/15. We werenotified that new doors were ordered on 3/25/15 and are being shipped to the Menards[redacted] location. They were also schedulcd to be delivered to his site.We are very sorry for the inconvenience and I trust this will rcsolve Mr. [redacted]complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

THIS SITUATION HAS BEEN GOING ON FOR 2 MONTHS!!! I STILL DO NOT HAVE THE NEW DOORS!!!! MENARDS WEBSITE SHOWS DOORS "PARTIALLY SHIPPED" (??????????)TO [redacted] MICHIGAN STORE ON 4/5. NO CALL OR EMAIL FROM THE MENARDS [redacted]!!!!!!!!!!!!!!!!!!!!!!!!!!!! EMAILED HIM YESTERDAY.....NO RESPONSE!!!!!!!!!!!!!!!!!!

Review: A couple months ago I purchased an area rug. It started to shed. The loops were actually coming out of the rug in large quantities. I’m certain I’m not the only customer who has returned this style rug because it’s defective. We've had a hard winter in [redacted]. I am ** years old, with a problematic knee replacement. It is hard enough to make my way over the snow and ice not carrying anything. I am very afraid of falling. Imagine how difficult it would be carrying a large rug. I waited until the ice and snow cleared (especially the mound over the curb) and I returned the rug March 9th. Despite the fact that the rug is defective, I could only get an in-store credit. It’s not as if I decided I don’t like the color, or it didn’t look good with my furniture. The rug is defective – literally falling apart. The clerk and [redacted] could see it was defective, and agreed it was. So Menard’s sells a defective product, and holds the loyal customer’s money hostage. I spoke with [redacted] who told me they can’t override the cash register. Apparently Menard’s doesn’t trust its managers to make case-by-case decisions. This is a terrible way to treat customers – because the product was clearly defective.Desired Settlement: I would like Menard's to issue a refund check to me in the amount of $117.72 as soon as possible.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with the rug she purchased last November. Asstated on every cash register receipt, returns made after ninety days from the date of purchasearc refunded as an in-store merchandise credit. We have a wide selection of area rugs andthe merchandise credit can be used to purchase another rug of her chose, or any othermerchandise in our store. In keeping wi th our return policy, we cannot offer cash back forreturns after ninety days.We value Ms. [redacted]·s business and appreciate her understanding in this matter.

Consumer

Response:

Review: My problem started when my special order vanity with granite top arrived at the Salina Menards Store. I was notified that the item was available for pick up. I went to the store to retrieve my special order on 02/07/16. The fork lift driver brought out a cardboard box that was heavily damaged in numerous locations. When I expressed my concerns he tore into the damaged areas to inspect for any damage. He stated he couldn't see anything wrong and assured me my purchase was intact. I reluctantly drove home and proceeded to unwrap my package in the back of my truck. We barely got the top of the box open when it became very apparent that the granite top had sustained major damage. I immediately drove back to the store and directly to the return desk. The associate at the desk said that the store would take care of everything. I inquired about the inconvenience and incompetence that I had already experienced. She said she would call for the manager. Now arrives [redacted] who identifies himself as the store manager. I once again reiterated the entire dilemma. His response was "So what would you like me to do?" I asked if I could be compensated in some fashion for the inconvenience of another week of waiting . Not to mention the total waste of time retrieving this badly damaged item. His response " No. Do you want me to reorder or not.?" Being unsatisfied with his response or lack there of I asked to speak with his boss. He said he was the boss. He was standing directly in front of a wall full of pictures . One of which was of the general manager. I said "Who is that gentleman?" I said " You lied to me and misrepresented yourself." He became obviously uncomfortable and rudely inquired "Do you want the item or not?" I asked if he was disrespecting me. He said he would get the manager. By this time I was completely flabbergasted by this entire scenario. I took my paperwork and told him I would definitely be in touch. As a small business owner who conducts a sizeable amount of business with this store I am extremely offended at the lack of respect and total incompetence of the staff and more importantly this gentleman masquerading as the General Manager.Desired Settlement: The outcome does not have to be monetary. Free delivery to the jobsite would be a agreeable compromise. Also the gentleman posing as the general manager should be reprimanded in some fashion.

Business

Response:

Thank you for giving us the opportunity 10 respond 10 Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the service he received at our Salina location.We strive to offer the best prices on top quality merchandise that can be found anywhere.We are very sorry that the item Mr. [redacted] purchased was damaged in shipping. Mr. [redacted]was fully refunded, since he did not wish to have the vanity reordered at the store.We value Mr. [redacted]'s business and apologize for any inconvenience.Sincerely,[redacted]

Review: I purchased Ultra decking from Menards in Maplewood MN and in Forest Lake, MN Both stores recommended this product and said it was better than cedar! The product color has terribly faded and went from brown to a ugly faded white with mismatched rails and spindles. with brown plastic post trim and caps that don't match! I have spoken with the stores and filled out the paper work that the store gave me and Menards will not back its claims. I feel Menards was deceptive about the quality of Ultra Decking's quality and the fading!Desired Settlement: I would like my $2,500 back for the product and my time reimbursed that I have spent on building the deck!!

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry that Mr. [redacted] is unhappy with the decking material he purchased. Pleaseunderstand that the decking material purchased by Mr. [redacted] was an entry- level product thatfades quite rapidly depending on exposure 10 ultraviolet rays. This may result in Ihe rails andspindles fading at a slightly different rate than the decking boards. However, they will allfade to a weathered color within approximately one year.Midwest Manufacturing holds and administers the warranty on Ihe decking and Mr. [redacted]'complaint was forwarded to them for review. Since the decking is performing as expected,they have denied Mr. [redacted]' claim.We value Mr. [redacted]' business and appreciate his understanding in this matter.Sincerely,[redacted]

Consumer

Response:

Review: Purchased carpet from Mernards on 7-17-15. The carpet was damaged and you could not see it until it was put down. After dealing with Menard since 7-19-15 they now say we can bring the carpet back. They will also pay back $295. for the labor but that would be in a in store credit. We do not want a in store credit because we did not pay for it with credit. We now have to pay for some one to come in and remover the carpet and pay to have new carpet put down.Desired Settlement: We do not want a in store credit and we want Menards to come and get the bad carpet. Are house is for sell and the carpet just looks bad.

Consumer

Response:

We have not heard anything from Menards and are not happy about how they are handling the problem.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the proposed resolution of her claim. Becausethere was a visible defect in the carpet, labor is not covered under the warranty. As agoodwill gesture, we offered a S295.00 in- store credit to hclp defray their labor charges.Keeping in mind the stated allowable return dale on the original cash register reccipt, Ms.[redacted] may return the carpet for a fu ll retail value refund to her credit card ending in 0244,if the return is done before the date stated on her receipt. Since the labor allowance was agoodwill gesture, that portion of the offer will not be altered.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Review: My husband ordered some doors from Minard's on August 23 at 5 PM. When he got home I had realize they were the wrong ones, I called at 10 AM on August 24 and canceled them. Only 18 hours had passed. They refused to refund me the full price of the doors that are charging me a 25% restocking fee. $168.11. The doors were not due to arrive until September 20. I should not be charged a restocking fee for an item that never left the warehouse.

Product_Or_Service: Doors

Order_Number: CERS30241647Desired Settlement: DesiredSettlementID: Billing Adjustment

I would like to be refunded my 25% restocking fee of $168.11.

Business

Response:

I am sorry that Ms. [redacted] experienced a problem when ordering doors. Please understandthat at the time of purchase, the door order was electronically transmitted to themanufacturer. Once the doors arc placed in production, they cannot be cancelled without therestocking fee. This is clearly stated in the special order contract. Ms. [redacted] was,therefore, correctly charged the restocking fee.We value Ms. [redacted]'s business and appreciate her understanding

Consumer

Response:

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Address: 1999 Walker Lake Rd, Mansfield, Ohio, United States, 44906-1421

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