Menard, Inc.

Review: I purchased a plank floor and paid to have it installed by a flooring professional and the planking itself was inferior. I had to purchase an additional box as a ran out and this box was perfect, leaving me to conclude that the particular run I originally purchased was compromised. Menard's returned the flooring for a refund but I had to pay my installer to take up the inferior floor, reprep it and put down another floor. I sent pictures to Menard's showing that the planks would not lay flat and filed a complaint. Menard's sent it onto the manufacturer, Quality Craft and they denied the claim because it was for labor. I could understand this if the product was good, however, I provided evidence that it was not. When I spend over a $[redacted] on a product at Menard's, I expect them to be offering a good product.Desired Settlement: I expect my labor costs to be refunded.

Consumer

Response:

Review: To whom it **y concern,

I am an unsatisfied customer of Menards Wichita, KS. I’ve tried to stay calm despite multiple offences by your company and would like to see things get fixed.

On October 26, 2015, while your company had the 11% rebate promotion, I decided to order some roofing supplies for my house. I bought a couple of grand worth of your merchandise and was given the “pick-up” receipt which I gave to my contractor; the person working said it was okay to do so. They said to “pick it up anytime he’s available.”

November 7, 2015. When my contractor went to pick it up, he was told the items were out-of-stock. He called me with the confusion and so I called the East Wichita store. They told me over the phone indeed they were out of stock but the West Wichita had it. They sent him in that direction. My contractor drove to the other side of town only to be told they do not give out inventory that is bought by the east side. I was directed to go to the East side to get a refund and rebuy the same items at the West store. If this is indeed the policy of Menards, I suggest it being changed. It is unprofessional.

I HAD TO LEAVE MY DAY JOB TO GET THIS FIXED SO THAT MY CONTRACTOR CAN START WORKING ON OUR ROOF. This is when things started spiraling downhill. I was greeted with people who clearly didn’t like their job since they displayed terrible attitudes. I drove between the stores frustrated, but my contractor got the supplies he needed to do my roof.

December 23, 2015. I received a rebate of $2.13. That’s two dollars and thirteen cents. I happened to be in the area, and wanted to see why I didn’t get a higher rebate since I spent thousands of dollars. The person who handled the situation was the **nager at the East location, [redacted]. He said “…they refunded your money, what more do you want?” I was in awe. I explained it to him again and he said there wasn’t anything he could do. I asked to talk to the **nager and he said he was the **nager. I asked to talk to someone higher up and he wouldn’t let me. I told him I would contact corporate to which he responded very sarcastically “yeah, I’ll even personally give you the number.”

I ask that Menards fix this. My rebate check should be over $200 to which I would be spending at their stores anyways. I have all papers and receipts.Desired Settlement: Get my appropriate rebate check.

Get a full refund.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. **'s concerns.1 am sorry that Mr. ** experienced a problem with hi s shingles order. Please be advised thathe has contacted us directly and we responded to him on 12/29/15, also contacting the rebateclearinghouse asking them to honor his rebate request.I trust Mr. **'s complaint will be resolved shortly.

Review: On 10/4/2015, I purchased over $1,000 worth of merchandise from Store #3505 located in Naperville, IL. I can provide a copy of the receipt if needed At the time of the purchases, Rebate #3305 (11% rebate) was taking place and I have documentation that shows I was to receive 1 rebate in the amount of $106.14 and 1 rebated in the amount of $4.10. This documentation can also be provided if needed.

On 11/13/2015 a rebate was issued in the amount of $23.90. I can also provide a documentation on this if needed. I went back to the store several times, and no one, including the store manager, could provide me with an explanation as to why I did not receive the full rebate amount that I was promised at the time of purchase.

I am in the process of remodeling my entire home, and don't have time to be wasting on this issue. Like I said, I have documentation that shows I should have received two rebates for a total of $110.24 and so far have only received $23.90. Also, if this is the sort of experience I am going to receive from Menards perhaps I will complete the rest of my remodel using supplies purchased at another retailer.Desired Settlement: I have documentation that shows I should have received two rebates for a total of $110.24 and so far have only received $23.90. I would like to receive the full rebate amount that was promised to me on the date of purchase. In addition, I have spent a lot of time, effort, and energy trying to get this resolved as well as went through a lot of aggravation, and I think my time should be compensated in some way.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry if Mr. [redacted] did not receive the rebate amount he expected. Please ask him tosend readable copies of his receipts and any documentation he may have to Slipp0l1 hisrequest for the rebate in the amount of S 110.24 to my attention at the address li sted below.We value r. [redacted]"s business and appreciate his understanding in this mailer.Sincerely,[redacted]

Review: On July 23, 2015 I ordered (3) sets of LED battery operated lights w/timer, SKU # 2772264 along with this order I also purchased (3) sets of (100) string lights, which I did receive. The total bill for all was $43.73. I have not received the LED lights as of yet, I made an attempt to call on or about the 29th of Sept. letting the shipping dept. in Antigo that I had yet to receive this portion of my order, I then was told that it had been misplaced or lost and they would re-order ASAP......I made my 2nd call on or about the 20th of Oct. I was then told it had been delivered to an address in Waukesha Wi. I live in Gordon Wi. !!! I'm still waiting on this delivery, which has been charged to my Credit card since July!!! I have been patient long enough with this matter.Desired Settlement: I really want these lights..... I feel at this point in time I should not be charged for these lights at all, I have been extremely patient in handling this, considering I have been waiting since July and it is now Nov. ! if for some reason they can not be ordered or delivered then I would appreciate my credit card be reimbursed fully !!!! I do have dates, order #'s and SKU #'s if needed......Patiently waiting...Sandra [redacted]

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry if Ms. [redacted] did not receive part of her order. Unfortunately, I do not haveenough information to process her claim. Please ask Ms. [redacted] to send readable copies ofher order and any supporting documentation to my attention at the address listed below. Wewill then be better able to address her concerns.We value Ms. [redacted] business and appreciate her cooperation in this matter.

Review: we purchased $1500 worth of flooring and other material ,we chose same day shipping with signature required .

Manards delivery policy from their website is that they call you 1/2 hr before delivery to make sure someone is there to received the goods. in my case they called my at 7:45am and they could not get hold of me but they went head and took the material I had ordered to the shipping address knowing that there is no one is there ! how does this make sense ? there returned my order back to Menards and now there are asking me to pay another $110 for delivery !

the reason the call before delivering the stuff is because they want to make sure someone is there to receive it otherwise why would they call ?Desired Settlement: I would like for menards in St Paul MN to waive the delivery charges and deliver my order as soon as possible

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the delivery of his on-line purchase. It is myunderstanding that the web site clearly states that orders placed in the evening will bedelivered the following morning if deli very via courier service is requested. Since the orderwas placed after 1 0:00PM , it was automatically set up for delivery between 7:30AM and9:30AM the following day. Mr. [redacted] was not present to sign for the delivery during thespecified deli very period, therefore, the order was returned 10 the store, leaving Mr. [redacted]liable for the delivery charge. It is my understanding that the order is set for re delivery on7117/ 15.We value Mr. [redacted] -s business and appreciate his understanding in this matter.

Review: Went to Menards in Cottage Grove, MN to purchase flowers and related items. One of the tables where the perennials were located had advertised a price of $1.49 for all perennial starter plants. I grabbed 3 of the starter pants with the other items. At checkout the plants rang up for $4.××. I made the cashier aware of the difference when he rudely pointed out a sign and told me won't change the price and if I want to complain I can find a form up front and mail it in. The sign basically said that it doesn't matter what the price is advertised for on a sign or product, whatever the register rings up as is what the price is going to be. If I wasnt paying attention I would have been charged 5 times what the sign said. How many people are paying far more then they think and don't know. This seems to me to be very deceptive practices. Also, these weren't a few misplaced plants or sign. If they are not going to honor their advertisements, signs, price cards, etc then they shouldn't be in business.Desired Settlement: Menards needs to fix the problem before they lose more business.

Business

Response:

Thank you for giving us the opportunity to respond to [redacted]'s concerns.Guest Services DepartmentI am sorry That [redacted] was unhappy with the pricing at our Cottage Grove location.Unfortunately, there is not enough information provided to address [redacted]'s concerns. Pleaseask [redacted] 10 send a readable copy of the cash register receipt 10 my attention at the addresslisted below, so we can further investigate.We value [redacted]'s business and appreciate his cooperation in this matter.

Review: I went to the Menards store because they advertised toddler snowpants and snow boots on sale. They had a very small selection and I was given a "Sorry Slip" to try to purchase them when a shipment came in. I tried on many occasions to find the pants but they never came in. Then the started another sale again advertising the snow pants and snow boots. This time they never got ANY of the products in. I called other stores and a few got a limited small quantity in but they were gone. I contacted Menards corporate by fax and was told that these were seasonal items. They thanked me for the letter and basically said sorry. I feel this is misleading advertisement to get customers into the store and they had no intention of trying to get the items in when they didn't even order them, so why did they advertise them on sale? This is terrible service and very unethical. Deceitful advertising also.Desired Settlement: I would just like to be able to purchase the items

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unable to purchase the toddler's snow pants she wanted. Wealways try to have adequate stock on hand for sales and promotions. Unfortunately,sometimes sales exceed our projections and the product may be depleted or sizes limitedbefore the end of the sale. Since this is a seasonal item, we may not be able to supply Ms.[redacted] with the size she wants this season.We value Ms. [redacted]'s business and appreciate her understanding in this mailer.

Review: I purchased 1100.00 worth of shutters from their online website because they did not have the product in store. I needed to return the product as it was the wrong size. They charge me a 25% restocking fee plus 11% rebate fee. They said because my product qualified for a rebate they deducted it from my refund. I submitted but never received my rebate. I checked on online and it claims to not a have record of it. I sent it delivery confirmation. So my complaint is that they deducted a rebate amount of 118.00 on top of the 250.00 restocking fee from my refund, so they only refunded my 64% of my purchase price. This is "highway robbery".Desired Settlement: Full refund of my purchase price since they cannot "find" my rebate submission.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] did not receive the refund amount she expected. Please ask herto send a readable copy of the original and return transaction to my attention at the addresslisted below. We will then be able to research her solution for any additional refund owed.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,[redacted]

Review: I purchase the MTD lawnmower for my mother to use on July 31, 2015. No attendant was available in store to assist with questions. I located an attendant in a different department that was unable to answer any questions. He assisted with transporting lawnmower to check out. I purchased the lawnmower. Was unable to get an attendant to assist with transporting lawnmower from the store to my car. My daughter assisted me. We got lawnmower home & put the lawnmower together. To find out it was hard for my mother to push. I was told to purchase a mower with the larger wheels. which would assist her better in pushing the mower. I called the Menard's store in Brown Deer, Wisconsin on August 2, 2015. Where I had purchased the lawnmower. I spoke to the assistant manager by the name of Dave that offered me no type of assistance. He flatly told me because I had added the oil & gas that was needed to start the lawnmower I was unable to return. I explained to him that I had to add those items to start the mower. In order for me to see if lawnmower work I must start the lawnmower. I then stated all associates in store should be telling customers this at time of purchase. It should also be stated on the receipts that are given. If I would have received the assistance needed by an associate in the store I could have made a better decision on my purchase. I paid a $139.00 for a lawnmower that my mom is not able to use. I did not request my money back I just asked to exchange to purchase a lawnmower with the larger wheels that would help my mother. I was willing to pay the additional amount needed for a different lawnmower. I was not happy with the service or assistance I received from the associates in the store to the manager. That offered me no customer satisfaction.Desired Settlement: I feel the responsibility would be to allow me to exchange the lawnmower. I am willing to pay the additional amount to assist my mother with what she need.

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the lawn mower she purchased. Pleaseunderstand, we are a self-service, do-it-yoursclf store offering the lowest possible prices toour guests. When making a purchase, it is the consumer's responsibility to research and findthe model best suited to their individual requirements. Warranty provisions are made foritems that are defective; however, the warranty docs not provide for personal preference.Therefore, we must, respectfully, deny her request for an exchange.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,

Consumer

Response:

Review: My husband and I are in the process of putting a paver deck in our back yard. We scheduled a delivery for today (5/30/15) and asked for it to be as early as possible. They gave us a 5-hour delivery window and we're STILL late on delivering our almost $2000 worth of pavers and materials. They never called or made any attempt to contact us to let us know they were running late. When I called to ask for a full or partial refund of the delivery fee, the first person I spoke with tried to give a bunch of excuses that it was a new driver and he was unfamiliar with the area, that he was late leaving their store, etc. I then asked to speak with a manager because she was unable to do anything. She transferred me to Dan in the delivery department (who was/is a manager) , I explained my frustration that I had contractors sitting and waiting because they did not deliver when promised. I asked if he would refund all or part of the delivery fee and his response was, "No, if your not happy that they were late then you should just send the pavers back." I am shocked at this horrible customer service and response from a manager. I had just spent almost $2000 with their store in one trip and this was the response I get when I am upset that they did not deliver when promised. This is the worst customers service by far I have ever experienced and I will not be giving this company any more of my money in the future if they feel it's ok to treat their customers like this. Had this order been a pizza the whole thing would have been free, all I was asking for was $60 back on an almost $2000 order, unbelievable that they would ask this way towards a long time customer.Desired Settlement: I would like an apology for the poor treatment by this manager as well as a full refund of at least the delivery fee.

Business

Response:

I am sorry to hear Ms. [redacted]'s paver delivery may have been later than expected. Pleaserest assured that deliveries arc made by the independent deli very service as close to anyrequested time as possible. Sometimes, circumstances beyond their control causeunavoidable delays. As slated on the delivery agreement, any problems or concerns with thedeli very need to be addressed directly with that independent service. There contactinformation is included on the deli very agreement.We value Ms. [redacted]"s business and appreciate her understanding

Consumer

Response:

Review: I was given an estimate for a deck and fence. My builder gave the sales personnel accurate measurements. When the staff entered the numbers into their computer program I was given a price and based on the information I was given I decided to order the fence. By the time the materials came in I was out of town. After my builder ran out of materials he called me to inform me that he had to go back to pick up more materials. When I go toback to town I learned that my credit card was charged for the extra materials needed to finish the deck. I went to the store and spoke with personnel. I told them I didn't think it was right that I should be charged for extra materials since through their calculation software they informed me what my costs would be. [redacted] pondered my situation and hypothesized that maybe the measurements we gave them were wrong. He said he would come out and measure everything himself. When he came out to the house he agreed that all materials paid for were used and that the measurements they were given by my builder were in fact correct. I wrote a letter to the manufacturer of the fencing and they wrote back that their fencing is sold as spindles and individual pieces and that the store where their product was purchased was responsible for any misrepresentation of their product. I have called [redacted] several times on this matter and he says he is gonna take the matter immediately to his supervisor but I never receive a call back. I don't think they intentionally misrepresented their product but I wanted some explanation as to why there was such a large difference in the amount of product truly needed to complete this job. If it were an intentional misrepresentation I would consider classifying such deception in the category of fraud. It would be the same as buying a fridge that was displayed in the store with shelves with a price tag on outside of fridge. After taking the fridge home you find out that the shelving was sold separately for an additional cost.Desired Settlement: DesiredSettlementID: Refund

Refund for the cost of extra materials to complete the job.(Approximately $500)

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry That Mr. [redacted] was unhappy with his fencing estimate. Unfortunately,there is not enough information included to draw any conclusions. Please ask Mr.[redacted] to send readable copies or the estimates and his invoices to my attention at theaddress listed below, so I can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely.~

Consumer

Response:

Review: Purchased 2 toilets at menards on harvey st Muskegon MI

I forget I had and never picked them up after a Temporary move to Austin Tx

in late August 2013 and never thought about them until I was going through

my paperwork at home . brought my pick up order plus receipt to my local store

said call corporate ! twice now but no success yet and no answer on emails

they have my money I have no 2013 toilets

I bought 2 more from them again . I paid twice now ! I picked those up Now ain't that

a flush ... Not only am I red in the face but can't flush the ones I paid forDesired Settlement: no malice just correct it one hundred 85 dollars or more

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] feels he did not pick lip his toilets at the time of purchase. Thetransaction information listed in his complain t does not appear as a valid transact ion in ourrecords. Please ask Mr. [redacted] to send readable copies of his original paperwork to myattention at the address listed below, so we can research his request.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Review: Shingles were purchased via phone in the amount of 2140.70 on 5/5/13. Receipt was to be sent to contractor, whom was to pick up merchandise. This merchandise was purchased on a Visa card that was a part of either the Target/Home Depot security breech and was replaced x2. Menards indicates they need a receipt number in order to substantiate, the contractor indicates there is no receipt. Menards has also instructed to enter the following information on their website to track merchandise; credit card number, CVC number, and credit card (cc) expiration date. While I have the cc number, due to this card having been replaced, Visa does not have record of CVC or expiration date.Desired Settlement: Please advise on how I may resolve this ongoing issue.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry but Mr. [redacted]'s complaint docs not contain enough information for me toinvestigate. I am uncertain why he is seeking a copy of the receipt at this time. Also, Iwould need to know the store location where the purchase was made, the name on the orderand the specific product purchased. Ir Mr. [redacted] provides the above information, I willattempt to locate the order record for him.We value Mr. [redacted]'s business and appreciate his understanding in this matter

Review: I purchased an item online. There was no information that it was a special order item. After 2 weeks of not receiving the item I contacted the store manager. He informed me that it would take another week to receive the item. I informed him I needed the item now, that it was a emergency and I had incurred $8000 in damage because I had not received the item in a timely manner. He informed me I would be charged a 25% cancellation fee for returning a special order item. I explained to him this was not fair because I was not informed this was special order or there was a 25% fee for a return. I contacted corporate Menards and received the same response. The 3 major facts are:

1. Nowhere did it state this was a special order product.

2. I have never received an email with an estimated arrival date or tracking information prior to me contacting the manager. The estimated ship date was not provided during the check out process.

3. I was told the return information was all on the Menards return policy page which makes me responsible for this fee. The menards website has 1000's of pages and it is not my responsibility to study every page. This information was not provided on any page in relation to purchasing this item.... not at any time during checkout or on the items page. Any specific information like this should be readily available at checkout or on the items page.Desired Settlement: We expect the full refund. Menards is lucky I have not contacted my attorney. Without the expected ship date emailed to me they could be held responsible for the damages incurred.

Business

Response:

I am sorry that Mr. [redacted] was unhappy with the restocking fee. I have investigated andhave found that the return policy is readily available on the mcnards.com websitc. I am verysorry if Mr. [redacted] did not rcad the return policy, however, he was correctly charged a 25%restocking fee on the return.We value Mr. [redacted]'s business and appreciate

Consumer

Response:

Review: So I drove, picked up mower, drove to Grand Island with receipt in hand. Went to customer service said mower doesn't work. Lady clerk says did you put gas in it , of course how would I know it doesn't work, oh, I need to call someone else. Another clerk comes over and says did you put gas in it, yes, how else would I know it does not work. She calls someone else and ask when hardware manager comes in, oh not until 1030. She tells me if I had brought it in on the 7th day she could refund me, but since it is the 10th day since I purchased it, she could not refund or exchange. She proceeds to tell me that I need to take it to an authorized service store, pay for repairs, and if it falls under the warranty, I 'could' get my money back. I said and who is going to mow my yard until then? She says just a minute I will get someone else. So Chris comes to the counter and he says sorry, you will have to drive it to Kearney (an hour away) and drop it off. I said I need a mower , paid 300.00 for a mower 10 days ago and it does not run. If you would take it back in 7 days what is 3 more days,. I need a mower! That is not my problem he says. All I can do is tell you to take it to the service center. Ok if I drive it to the service center , can you tell me they can fix it today so I do not have to drive again to pick it up. I can call and tell them you are dropping it off, but I have no idea when it would be done. So again I said what am I to do about mowing my lawn when your mower does Not work! Not my problem, all I can tell you is take it to the service center. So who is your boss? Who is above you? No one. What is the phone number of your district office? There isn't one. Okay someone has to be your boss who is that. There is no one. There must be a number to call, he proceeds to write down a service number for me to call, hands me the number, and then climbs up on the exchange counter and says to me there is no one bigger than me, I am the manager, and lady you can stay here all day, and I can outstand

Product_Or_Service: Briggs and Stratton MowerDesired Settlement: DesiredSettlementID: Other (requires explanation)

you. I said I know you are not the owner of this. Store and I want his number. There is no one above me he says. I said you can not tell me you own this place, he says well John Menard owns it but I am not allowed to give out his number. I said so sorry you can not. I left. I called their service number, what a joke. Called the manufacturer and found there is a repair shop authorized in grand island.I would expect a written apology from the empl

Business

Response:

Thank you for giving us the opportunity to respond to lvls. [redacted]'s concerns.[ am sorry that ;"Is. [redacted] experienced a problem with her lawn mower. Once they have beenused. all gas-powered products must be taken to a manufacturer's authorized service centerfor inspection. Any problems found due to a defect in workmanship will be repaired underwarranty at no charge to the consumer. This inspection is required. not only 10 ensure th atthen: has been 110 abuse or neglect to the machine, but also 10 ensure that the product wasassembled and is operating per the specifications of the manufacturer.[fthe authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaired. a refund, or replacement, will be offered at that time. It appears asthough. to date the machine has not been inspected. Once Ms. [redacted] takes her mower to tileservice center for inspection, we will assist in expediting any necessary repairs.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Review: On 10/25/14 my spouse and I spent $11,778.64 at the Menards [redacted] store. We purchased cabinetry as well as Quartz counter tops. We were told that they had names of people that installed the counter tops and that they would send a template to our home so that the counter top could be cut exactly how we wanted. When we opened our cabinets one cabinet was damaged and two others had been ordered incorrectly despite us ordering off their recommendation/expertise and a picture to show us what the completed project would look like. When we went to exchange the cabinets we were told that since we signed off on the order we would have to pay a restocking fee despite the salesman assuring us that what we ordered was exactly like the picture. We trusted the sales rep. At that time we inquired about the template as we were needing the countertop to have a diagonal corner(not at a 90). [redacted], told us that she would have to reorder us a template. We waited over three weeks and never received our template or a phone call. After going in person to inquire with the manager on duty he said that he didn't know anything about the template and he would have to check with [redacted]. He said that he didn't think we could even get our counter top with a diagonal. After waiting a few days with no response we called back and said that at this point we would just like our money back as we have no template, no counter top and no end in sight. We sent in our receipt on 3/2 and still have yet to hear anything back regarding our refund. Our basement project is at a standstill because we have no refund or countertop which we have already paid for! We have tried to speak to the general manager in person to only hear, "I don't know, just wait for a call."

Product_Or_Service: Quartz Counter tops

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

We have spent thousands of dollars at Menards and have tried to be patient. We want our money back for a product that we NEVER received!

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.

Review: I ordered a faucet from menards.com on 3/1/15 for $155.02. My credit card was charged $155.02 on 3/3/15. I received an email on 3/4/15 stating my "Special Order" was being processed. This is the first time the term "Special Order" was used regarding my order. The difference between a standard order and a Special Order is the Special Order requires a 30% restocking fee if returned. I made the purchase not knowing if I would have to return it or not, but definitely had this as a viable option, as most consumers do with any purchase they make and a valid receipt. The faucet did require it be returned and when I did on 3/14/15, I was charged a 30% restocking fee. I was not made aware this was a Special Order until after I purchased and after I was charged and had no option to nullify the order based upon this fact.

•Order #: [redacted]

•Transaction ID: [redacted]

•Register ID: **

•Store Number: [redacted]Desired Settlement: The business should reimburse the 30% restocking fee charged to me when I returned the item. Their current sales practice is deceptive and abusive.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted] concerns.I am sorry that Mr. [redacted] was unhappy with the faucet he purchased. Please ask him to sendreadable copies of his initial and return transactions to my attention at the address listedbelow. We will then be better able to address his concerns.We value Mr. [redacted]"s business and appreciate his cooperation in this matter.

Review: I purchased a black & decker electric mower in April 2015; It is warranted for a full mowing season --but after only 7 charges will not hold a charge any longer. When I attempted to return it to menards they refused to refund the purchase price claiming that the fact the item is defective made no difference in their return policy which only allows for cash refunds within 90 days of purchase.

I have no interest in a store credit and do not trust the electric mowers to work going forward and so have already replaced this defective item with a power mower.

I want a full cash refund-- and their corporate offices and local store manager have adamantly refused-- even though there is a written warranty and the item is clearly defective at manufacture.Desired Settlement: A full cash refund and a letter of apology from this wretched firm.

Consumer

Response:

This is to respond to your request for status on the complaint filed.

Review: Menards ran a special for 11% Rebate for all purchases made between 5-24-15 and 5-30-15. It was Rebate #2295. I made several purchases in that time frame and submitted the completed paperwork and Rebate Receipts and mailed them to Menards as instructed on 6-1-15. I submitted 4 receipts for REBATE #2295. The rebates totaled $56.70. I have the 4 Tracking Numbers for the Rebates, but the Revdex.com website thinks the Tracking #'s are Credit Card #'s and will not allow me to put them in this complaint. I have not received my rebates and my rebates do not appear on the Menards Rebate Tracking website. I have contacted Menards about this, but they have not given me an answer. I have copies of my receipts and the completed rebate paperwork. WHEN WILL I RECEIVE MY MONEY? I spend a lot of money at Menards each year, but I could just as easily go to HOME DEPOT, where I never have any problems like this. MEnards is wasting my time making me track this down. Are they doing this to all of their customers? IS this an even bigger issue than just me? Why should anyone EVER shop at Menards? Is this a mistake, or a SCAM?Desired Settlement: At minimum I want my FULL REBATE for Rebate #2295. $56.70 Menards is wasting my time making me track this down. I have provided Menards the 4 Tracking #'s. The Revdex.com will not allow me to enter the 4 Tracking Numbers here. It thinks they are Credit Card #'s. I will gladly provide you with the 4 Tracking Numbers, as I have already given them to Menards. I also have copies of everything. Thanks.

Business

Response:

Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.I am sorry that Mr. [redacted] has not received his rebate. However, rebate #2295 had a finalmailing dale of 6/20/ 15 aner which six to eight weeks need to be allowed for processing. IfMr. [redacted] has not received his rebate by 8/ 15/ 15, please ask him to send readable copies ofhis receipts to my attention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Review: On May 30 2015 I went shopping at the Menards in Ankeny Ia. I saw a 6' lighted bonsai tree with a red close out sale sign on it for $15.99. I found a salesman named [redacted] and ask him if they had any of the trees. He came over and looked at the sign hanging on the tree then he went to the computer ,came back aand said yesthat he has them. I said I would take on . He went upstairs then came downstairs said he couldnt find it he got a saleswoman to look at the sign then they both went upstairs and came down with the tree. When I went through the cash register the tree rang up $89.99. I said the sale sign said $15.99 so the called hardware for a price check. The guy that answered the call said no it is regular price. So I went back to show him the sign . When I got back there he had the sign in his hand and said that it was not the correct sign. I said that it was on the tree that his sales clerks had saw the sign too. He said that he didn't care and that he wouldn't sell it for that price. I told him that the sign was on the tree and it wasn't my fault if it was a mistake and that they should have to honor it they had made the mistake. He then said he would have to call his general manager which he did . He walked away so that I could not hear the conversation. He came back and said he wouldn't sell it for the sign price but he would go down to $60.00. I said no that wasn't fair and that I would like to talk to his general manager . He said that was not going to happen. I gave him back the the tree and finished my purchases aand left the store.Desired Settlement: I want them to honor the price that they had on the tree and if it was a mistake on their part then bite the bullet and eat the loss. I as the consumer can only think that the price is correct on the sign that they have on their merchandise .

Business

Response:

Thank you for giving us the opportunity to respond to Ms. [redacted]:s conccrns.I am sorry that Ms. [redacted] was not able 10 purchase the tree she wanted for S I 5.99. I havethoroughly researched her claim and have found that the tree in question is not on sa le,discount, or close-out status. I am very sorry if a close-out sign was inadvertently di splayedin the incorrect area. S89.99 is the correct price for this tree and we would be unable to offcrit at the price Ms, [redacted] requested.We value Ms. [redacted]'s business and appreciate her understanding in this matter.