Menard, Inc.

Thank you for giving us the opportunity to respond to Ms. [redacted]'s eoncems.I am sorry that Ms. [redacted] is unhappy with her cabinets, It is my understanding that, at thetime of purchase, the consumer must choose whether they want spec ial financing or theannual rebate. There is not enough information...

given with Ms. [redacted] 's complaint todeten11ine the option chosen at that tim e. Please ask Ms. [redacted] to send readable copies of hercash register receipt and special order contract to my attent ion at the address listed below,Please ask her to indicate any defective cabinets that have not been repaired or replaced.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry That Mr. [redacted] was unhappy with his fencing estimate. Unfortunately,there is not enough information included to draw any conclusions. Please ask Mr.[redacted] to send readable copies or the...

estimates and his invoices to my attention at theaddress listed below, so I can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely.~

I am sorry that Ms. [redacted] is unhappy with our rebate program. I contacted the rebate clearinghouse regarding Ms. [redacted] claim and, apparently, her initial submission was lost in the mail. After receiving a copy of the transaction from her last week, her rebate was entered for payment that day. We...

value Ms. [redacted] business and trust her complaint can be closed.

Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry if Mr. [redacted] did not receive the rebate amount he expected. Please ask him tosend readable copies of his receipts and any documentation he may have to Slipp0l1 hisrequest for the rebate in the amount of S 110.24...

to my attention at the address li sted below.We value r. [redacted]"s business and appreciate his understanding in this mailer.Sincerely,[redacted]

I am sorry that Ms. [redacted] experienced a problem when attempting a return at our [redacted] location. I sincerely apologize for the misunderstanding, however, the return policy does state six days and Ms. [redacted] can return to the store to receive her refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The add ran from 7-5-2015 to 7-18-2015, on page 6 steel panels, smaller print reads 1.95 a lin.ft . A ten foot piece should be ( 10x1.95=19.50 ). They have it at 19.88. Does not sound like much, but on my small roof it's about 25 bucks. Multiply that by the volume they do with this product ( well you do the math ).You check the difference between lineal ,linear and square footage and you will see what I am seeing.I don't believe I am being anal about this as some might think, it's just wrong that they and others are getting away with this type of wording.Again, check the difference between lineal , linear and square footage ( Google explains it quite well )Thanks for listening and contact me if needed[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, for the record, I was NEVER advised of these handling fees until the second order. I hadn't noticed it on the first order since I purchased other items at that time. It was not brought to my attention until the second order when I just purchased the wall piece and posts. . Also, and again, for the record, I do not understand why everyone has to pay the fee once the crate has been opened. Hypothetically, if there are twenty - four pieces per crate,  and if twenty -four people order just one piece, that is 479.76 charged for "opening a crate." If this fee is assessed  with everything they sell form their distribution center (not just these wall pieces) it seems like an unfair business practice. 
 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am very sorry if Mr. [redacted] experienced 11 problem with the ordering of materials for hispole building. To be clear, Menards docs not build pole buildings, nor contract to have thembuilt for individuals. What Mr. [redacted] purchased was not a building, "kit" or " package,"but rather a materials list. Depending on construction techniques, local building codes. etc. aproject can require more. or less. materials than the generated materials list specifics.We arc willing to work with Mr. [redacted] regarding any stock items with which he isunhappy. [redacted]!". the responsibility lies with the homeowner and/or contractor todetermine which product best suits the requirements or the planned project and meets localbuilding codes. I f additional materials arc needed, he can purchase them. Conversely, if hepurchase too much of' an item, you can return it. Non-stock, special order items, per theterms or the contract, arc subject to a restocking fee. The refund will be issued in accordancewith the return policy posted at the store.We value Mr. [redacted]·s business and appreciate his understanding in this matter.

Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was not able to locate the on-line
delivery information. The information is clearly stated on our website at [redacted] (see attached)....

Based on the weight and dimension of the five doors Mr. [redacted]
was ordering, there was an additional delivery fee.We value Mr.
[redacted]'s business and appreciate his understanding in this matter.

Re: [redacted]Case #11577775Dear Ms. Harris:Guest Services Department[redacted] - ManagerThank you for giving us the opportunity to respond to [redacted] concerns.I am sorry that Mr. [redacted] is unhappy with the generator he purchased. In order toinvesti gate furth er, please ask Mr....

[redacted] to send a readable copy of his cash registerreceipt, along with any other documentation from the factory authori zed repair center to myattention at the address li sted below.We value [redacted] business and appreciate his cooperation in this matter.Sincerely,[redacted] ManagerGuest ServicesMenard, Inc.

Thank you for giving us the opportunity to respond to Ms. [redacted] concerns.I am sorry that Ms. [redacted] was unhappy with how her transaction was handled. It appears asthough there was a delay in processing her request sinee the order was placed on a weekend.It is my understanding that Ms. [redacted]'s...

account has been refunded.I trust this claim can be closed,Sincercly,[redacted]

I am sorry that Mr. [redacted] did not receive his rebate in a timely manner. I have contactedthe rebate clearinghouse on his behalf and have found that a rebate was issued to him on8/ 18/ 15 (credit check #6117654966). All rebate submission forms state to allow six to eightweeks for processing. If...

Mr. [redacted] has other rebates that he has not received, please askhim to send readable copies of his cash register receipts (including the transactioninformation on the bottom) to my attention at the address listed below. I will investigatefurther if it has been eight weeks since the final allowable submission date.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  The business has responded and the issue is resolved.
Regards,
[redacted]

I am sorry that Ms. [redacted] is unhappy with our previous response. However, there isnothing in her most recent correspondence that would change our position or that statedpreviously.We have, therefore, closed the complaint.

Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with the
refund she received. Our posted return policy states that the only option for
refund, when paying with a check, is in-store credit until the seventh day
after the...

purchase. Once the refund is processed, the tender cannot be changed.
It appears as though Ms. [redacted] was correctly refunded.INC. We value Ms. [redacted]'s business and appreciate her understanding in this
matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]·s ongoing concerns.I am sorry that Mr. [redacted] did not feel his complaint was adequately addressed. Please rest assured we have ongoing training in place to ensure that our guests receive top-notchservice. I am unsure where Mr. [redacted] was seeking assistance since personnel is available continuously at our guest service desk during regular business hours. We do have severalself-service kiosks throughout the store, which are usually self-explanatory. If Mr. [redacted] requires assistance in operating one, he may wish to make his request known at the servicedesk or appropriate department desk.We value Mr. [redacted]'s business and appreciate his understanding in this matter.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Me [redacted] was unhappy with his garage door. Please ask him to sendreadable copies of his special order contract and cash register receipt to my attention at theaddress listed below, so we can proceed with his...

claim. Also. please have ML [redacted] indicatewhich parts arc missing for his garage door.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...

this matter to a close, we would like to know your view on the matter.] I would like to have the name of this Arlene's boss. She obviously does not understand what has happened here. I will not stop here and let Menards get away with a mistake that THEY made. Please forward a name of someone who Arlene works for as I will find someone who understands what building materials are all about.   Thanks
Regards,
Darryl [redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry that Mr. [redacted] was unhappy with the doors he purchased. Please ask Mr. [redacted] tosend a readable copy of his special order contract without the receipt covering the orderdetails to my attention at the address li sted...

below. We will then be better able to address hisconcerns.We value Mr. [redacted]"s business and appreciate his cooperat ion in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have already replaced the sink, now they sent a replacement, without reading my other messages. I needed this sink over a  month ago, so when I didn't hear from the company I had to go get one. I would like my money back and they can have the sink they sent me back. Its has taken them too long to finally get back to me.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]