Menard, Inc.

Thank you for giving us the opportunity to respond to
Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] is unhappy with the
rebate he received. This $1.97 rebate was for a purchase of green treated
lumber at our [redacted] location on 10/07/16. I have been unable to locate the
transaction...

from 10/08/16 at our [redacted] location. Please ask Mr.
[redacted] to send a readable copy of the receipt from 10/08/16 to my attention
at the address shown below and I will make sure that he receives any rebate
that he is due.We
value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry that Mr. [redacted] is unhappy with the tile he purchased. We have been unable tolocate a copy of Mr. [redacted]"s order. Please ask Mr. [redacted] to send a readable copy of hisspecial order contract to my attention at the...

address listed below, so I can further investigatehis claim.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was not able to purchase the swingset for the price she saw on-line.It is my understanding that there was an inadvertent pricing error that was di splayed for ashort period of time and, as stated in...

Ms. [redacted] 's complaint, has since been corrected.Please understand that we do reserve the right to correct pricing errors. If Ms. [redacted] cares topurchase the swingset at the currently advertised price, we arc certainly willing toaccommodate her. However, we cannot honor her request for the obviously mispricedswingsct.We value Ms. [redacted]'s business and appreciate her understanding in this matter

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with hi s on-line purchase. According 10 ourrecords, he received the refund he requested.Therefore, I trust that Mr. [redacted]'s file can be closed.Sincerely,

Thank you for giving us the opportunity to respond to Mr. [redacted]"s ongoing concerns.I am very sorry for the problem Mr. [redacted] experienced when trying to return the sink. Aswith most policy changes, I am sure you can understand, there are some scenarios that aremissed when working Oul the "bugs." Mr. [redacted]"s constructive comments about changingthe wording or the policy is taken seriously and that idea was already under review.Because Mr. [redacted] decided to keep the sink, we must withdraw our refund offer. However,we will be sending a gin certificate directly 10 Mr. [redacted] for his inconvenience.We value Mr. [redacted]'s loyalty and patience in this matter.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that the lights 4s. [redacted] ordered were not available. It is my understanding thatthe portion of The purchase That did not ship was refunded on 12/09/15.I trust this will resolve Ms. [redacted]'s complaint.Sincerely,

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with the rug she purchased last November. Asstated on every cash register receipt, returns made after ninety days from the date of purchasearc refunded as an in-store merchandise...

credit. We have a wide selection of area rugs andthe merchandise credit can be used to purchase another rug of her chose, or any othermerchandise in our store. In keeping wi th our return policy, we cannot offer cash back forreturns after ninety days.We value Ms. [redacted]·s business and appreciate her understanding in this matter.

Thank you for giving us the opportunity to respond to Mr.
[redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the service he
received. Unfortunately, we do not have enough information to address Mr.
[redacted]'s claim. Please ask him to send a readable copy of his cash register
receipt to my...

attention at the address listed below. Please ask him to indicate
which materials he has not picked up from the store. We will then be better
able to address his concerns.We value Mr. [redacted]'s business and appreciate his cooperation
in this matter.

Thank you for giving us the opportunity 10 respond 10 Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the service he received at our Salina location.We strive to offer the best prices on top quality merchandise that can be found anywhere.We are very sorry that the item Mr. [redacted]...

purchased was damaged in shipping. Mr. [redacted]was fully refunded, since he did not wish to have the vanity reordered at the store.We value Mr. [redacted]'s business and apologize for any inconvenience.Sincerely,[redacted]

Re: Michael [redacted]Case #[redacted]Dear Ms. [redacted]Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with his cabinet order. I sincerelyapologize that there was an error in the...

shipping of the product. Unfortunately, sometimesshipping errors happen, which is an occurrence over which we have no control. Our recordsshow that Mr. O' Neal received the final cabinet on 6/03116. While we are very sorry for thedelay, we are unable to discount our rock-bottom prices.We value Mr. [redacted] 's business and appreciate his understanding in this matter.Sincerely,[redacted]Menard, Inc.

I am sorry that Mr. [redacted] was unhap py with our response. As stated in my letter dated7/22/ 15, I need a readable copy of his cash register receipt, so I Can investigate his concerns.Without this information, I am unable to assist him in any way.I have, therefore, closed Mr. [redacted]'s file at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business did not address any of the points in my letter, did not resolve the issue brought to their attention in accordance with my wishes, and did not apologize in any fashion for the poor customer service.  I am always happy to accept a check (but not a merchandise credit), as I have discontinued doing business with this merchant and chosen a more customer-centric home improvement business.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regarding complaint [redacted]: I'm writing to note that I'm not "satisfied" with Menards' response, although their invitation to reconsider my case is appreciated. I will be following up with them, but please don't close this case.[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with the proposed resolution of her claim. Becausethere was a visible defect in...

the carpet, labor is not covered under the warranty. As agoodwill gesture, we offered a S295.00 in- store credit to hclp defray their labor charges.Keeping in mind the stated allowable return dale on the original cash register reccipt, Ms.[redacted] may return the carpet for a fu ll retail value refund to her credit card ending in 0244,if the return is done before the date stated on her receipt. Since the labor allowance was agoodwill gesture, that portion of the offer will not be altered.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] will not be getting a diagnostic report. He has run around enough already for this mower. He would expect that Menards could track down a report, so that he is not further inconvenienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have added some photos to the file. My photos do not do it justice but as you can see it is not just faded it has totally changed color and is not evenly distributed.  It does not match the plastic accessories Menards sold to go with the decking. No where does it say it will change from brown to white in just a short few months. My deck is not in the sun, it is surrounded by old oak trees.  The sales staff persuasively encouraged me to purchase this product and I feel I should be able to return it or be compensated if I am unhappy with it!!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  Yesterday I filed a complaint and am unsure how to add my reply or remove it. While all the information was correct, the main reason for my complaint has been resolved. The rebate center Menards has had no knowledge of a rebate coming to me, however I received a rebate check in the mail today. Well beyond the 6 week wait that I had been told. Regardless, my main complaint has been resolved
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me. 
Regards,
James [redacted]        Exide has replaced my battery, But Menards wasn't very professional about the whole thing. Manager of the Ottumwa Ia store was rude about it, In not so many words called me a liar about the battery being bought at Menards. So I will no longer shop at Menards.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[You state that it clearly states that this says a payment made with debit card will be returned with same "tender".  That's wrong, and I have taken two pictures to prove this  Both those pictures were taken on the different business days from the point of sale
 
Your posting says, returns with a receipt within 90 days of purchase:  purchases made with a debit card- a refund will be issued to the account.  The debit card that was used, this account has not changed, and I have bank documents showing this.  The only thing that changed was the debit card numbers associated with this account as they changed out the card. 
 
As a consumer I appreciate you trying to protect me.  However, in this case you are not honoring the policy posted in your store.  And then (and please excuse me being bull headed and stating it this way), but I have picture proof that your policy does NOT state as you stated, using the word tender.  I have went through this with your managers at the store also and they agreed that the policy wasn't being enforced as written up there and only stated that "I'm sure our lawyers have it covered" and it was a new company policy to follow the laws coming out.
 
I will attempt to contact you.  Please be advised I can be contacted at ###-###-####.]
Regards,
[redacted]

I am sorry if Mr. [redacted]was unhappy with our previous response. Please refer to my letterdated 7/ 1711 5. We have thoroughly reviewed his claim and can find nothing that wouldchange our response of that stated previously.