Menard, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for all your help.  We have mailed Menards the documents they requested.  We will keep you posted. Thank you,[redacted] & [redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] was unhappy with the countertop he purchased. According to our records, he received a refund on 3/02/15 and was not charged a restocking fee.I trust this has resolved Mr. [redacted]'s...

complaint.Sincerely,[redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was upset. The security team, which initially stopped Ms.[redacted], are employees or an independent security company who have received extensivetraining in retail security. While we are sorry that...

Ms. [redacted] was inconvenienced, theywere not charged with anything and were free 10 leave at any time. Security stops arc notaccusatory, but are done to clarify any questionable activity seen on camera.We sincerely apologize and appreciate Ms. [redacted]'s understanding in this matter

I am sorry that Ms. [redacted] is unhappy with the windows she purchased. Unfortunately, there is not enough information included with her complaint to file a warranty claim on her behalf. please ask Ms. [redacted] to send a readable copy of her cash register receipt and special order contract, to my attention...

at the address listed below, so we can assist her in filing a claim.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Menards[redacted]Fax ###-###-####

Thank you for giving us the opportunity to respond to Mr. [redacted] 's concerns.I am sorry that Mr. [redacted] has not received his rebate. However, rebate #2295 had a finalmailing dale of 6/20/ 15 aner which six to eight weeks need to be allowed for processing. IfMr. [redacted] has not received his...

rebate by 8/ 15/ 15, please ask him to send readable copies ofhis receipts to my attention at the address listed below, so we can investigate further.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]They did nothing to address my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I will send the requested information to Arlene Krueger at Menards but this was what I originally repeatedly tried to do but Menards refused to do before filing this complaintBy asking me to submit information they previously refused to accept it appears they are trying to confuse the Revdex.com in regards to how they treat their customer complaints.I still expect to be compensated for time lost due to writing letters, emailing and filing complaintsAs of this date Menards has not offered to compensate me for anythingThey have only offered to investigate which they maintained previously they did ( They can check their own files for the numerous emails I sent their company, Rebates International.) and concluded that I was entitled to nothingIt appears to be a stalling action on their part
Regards,
S [redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s concerns.I am so rry that Ms. [redacted] was unhappy with her experience at our Germantown location.According to our records, we requested an email address for notification purposes and nonewas given. Therefore, Ms. [redacted] was not notified...

when her bathroom tiles came in.However, she could have tracked her order on-line, or called to verify her order status.While we are very sorry if the vendor sent the incorrect screws for the steel roofing, itappears as though the store reordered them for immediate shipping. Wt:, sincerely apologizefor any inconvenience.We value Ms. [redacted]'s business and appreciate her understanding in this matter.Sincerely,

I am sorry that Mr. [redacted] and Ms. [redacted] were disappointed with the countertop. It is myunderstanding that the manufacturer has reviewed their claim and corresponded with themexplaining the installation problems and proper installation techniques. If the installationproblems arc corrected and they...

arc still dissatisfied, we would, respectfully, suggest theycontinue working with the warranty holder for a final resolution.

Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with his cordless electric mower. Thewarranty on the mower is held and administered by the manufacturer. We would like toassist Mr. [redacted] in filing 11 warranty claim. However, in order to do so we need a copy of hiscash register receipt and, if lhe mower has been taken to an authorized service center, a copyof the shop's diagnostic analysis report, so we can expedite a claim with the manufacturer.This information call be sent to my attention at the address listed below.We value Mr. [redacted] 's business and appreciate his cooperation in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I give up fighting you.  I still don't agree with your business practices but I'm done!  Forget any business from me or anyone I know! Regards, [redacted]

Thank you for giving us the opportunity to respond to Ms. [redacted]'s ongoing concerns.I am sorry that Ms. [redacted] is unhappy with our response. If the rug was defective andreturned within 90-days, Ms. [redacted] could have received the refund in the same tender asthe original purchase. However, since the return was complcted past the 90-days allowablein the return policy, we are not able to offer any refund other than what Ms. [redacted] hasalready received.We value Ms. [redacted]'s business and appreciate her understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Marcia [redacted]The response that you gave is not what the issue is. As I have repeated myself several times. The problem is I hired a electrician to install the fixtures (4) and will have to hire again to replace the one that is not working.(To take it down and rehang a new one) This should not be at my expense. It may be possible to fix the one light that isn't operable without taking it down which would be the easiest way to go for both parties

Thank you for giving us the opportunity to respond to Ms.
[redacted]'s concerns.I am sorry that Ms. [redacted] is unhappy with my
previous response. I sincerely apologize any confusion. However, it appears
that Ms. [redacted]'s refund was processedI hope this clears up
any remaining questions Ms. [redacted] may have had.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]. [redacted]
 
 While Menards may well have "ongoing training programs in effect", in actual practice those programs do not seem effective.  I can only attribute this to store management standards which prioritize shelving stock over assisting customers.  We had visited our Menard's store in an attempt to locate a specialized piece of wood trim.  Needless to say, we departed the store with A) no trim, B) no information on how/where we might obtain it, and C) no intention of returning.[redacted]Fairview Heights, IL

Thank you
for giving us the opportunity to respond to Mr. [redacted]' concerns.I am sorry
that Mr. [redacted] was unhappy with his order. According to our records, the
missing parts have been reshipped and I firmly believe that his order is
complete.

Thank you for giving us the opportunity to respond to Ms, [redacted]'s concerns,1 am sorry That Ms. LC1l1na was unhappy with the fireplace she purchased. Unfortunately, thetransaction information given in her complaint is incomplete and we are unable to locate theinvoice for this sale. Please ask Ms....

[redacted] to send readable copies of any receipts, invoices,order , etc. that she may have to my attention at the address listed below, so wecan investigate further.We value Ms. [redacted]'s business and appreciate her cooperation in this matter.Sincerely,~

Re: Tim [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted] - ManagerThank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] experienced a problem with the paint he purchased.Unfortunately, once the product leaves the...

store, we cannot be responsible for productsecurity. We will gladly exchange any product with which Mr. Stephen is unhappy. Hisclaim has been submitted to the insurance company for review and their decision in thematter is final.We value Mr. [redacted]'s business and appreciate his understanding in this matter.Sincerely,Arlene [redacted], Manager (JGuest ServicesMenard, Inc.5101

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns.Thank you for sending a copy of Mr. [redacted]' s receipt to us. Under separate cover, we aresending him an in-store credit for the amount of his grill cover purchase, so he can purchaseanother one of his choice.I trust this will resolve Mr. [redacted]'s complaint.