Mercari

Complaint: [redacted] I am rejecting this response because:this is just a lame excuse as to scam people out of wat is if fact there's I'm a new user plz explain how u determine I'm a suspend user ware is your prof of this clam against meSincerely, [redacted]

We attempt to moderate all listings and remove any Prohibited ItemsHowever, we're unable to review every single listing posted on MercariBecause of this, we rely heavily on members of the Mercari community to report inappropriate or Prohibited Items Since this transaction has been completed and the customer indicated satisfaction initially we are unable to assist furtherSigned,Mercari Customer Experience

To whom it may concern, For item id [redacted] "LAST CHANCE! Vintage Rhinestone Earrings" per Mercari policy if an item is delayed for other days while in transit we cancel the transaction to refund the buyer as soon as possibleIn these cases we advise the seller to contact *** for further assistance, the tracking for this item provided by the seller, who elected not to use our prepaid label, shows that the item has been in transit since 6/ For item id [redacted] "LOWEST PRICE! [redacted] w/ Bands & Access." we show that this transaction was completed on 6/and funds were released to the seller at this time Signed, Mercari Customer Experience

To whom may concern, This user was inadvertently suspended on 7/12, after contact we removed this suspension on 7/with an apology for the error Signed, Mercari Customer Experience

At this time this users Direct Deposit privileges have been restored, per their previous correspondence with our compliance team Signed, Mercari Customer Experience Team

For this item id [redacted] we issued the user a refund to their original payment methodFor another transaction we provided the user with Mercari credits as a courtesy so they were not required to return an item that was not as describedSince that time the user has been suspended from our platform for violating our Terms Of Service for selling Counterfeit itemsWe will not be restoring their accountSigned, Mercari Customer Experience

Our Trust and Safety Team has identified this account as falsifying invite codes to earn creditsFor more information related to these policies, please refer to our Terms of Service: [redacted] Signed, Mercari Customer Experience

Hello, I just want to give you guys an update that I received an email from my credit card company that the merchant has agreed to refund me my moneyThe merchant has also paid me the money they owed me for my merchandise sales as wellAs a right now, this is all I wanted for themI hope that Mercari develops a better way to screen their sellers for counterfeit products and find a way to ban them from selling

Complaint: [redacted] I am rejecting this response because: I was never given a warning and their are other people at the same address that would like to shop on their and possibly sell items They should not be held accountable for anything that they have no part in For example my mom and step dadthey loose word of mouth and I have lost a trusting and good rep due to their actions Mercari knows that many websites are linked by word of mouth and by doing this they have caused questions and grief I will file a complaint as well with the [redacted] they allowed friends of mine that sell on their to be scammed and one friend lost quite w bit of money The online shopping would be a safer and secure place without MercariThe friend of mine after a month is still waiting for help from them They are formed out of China and have no respect for US buyers I did nothing wrong...and trying to go in and delete my account ..it is showing not registered as the other one did so the account was redonenever once did we have more than one scxount and that is the reason they gave to shut me down So not the case I have no reason to be banned from siteI asked for proof of accounts and they refusedI deserve proof and a verbal conversation with them and they still owe me that I made and requests but never received Sincerely, [redacted]

Revdex.com:I am asking that Mercari contact the Buyer all Items were shipped together and I provided the tracking numbershe ordered three items days apart and I shipped them all togetherso I am asking that Mercari contact [redacted] the buyer about this matterI will provide the tracking number for the items once I get off from work and make home [redacted]

Complaint: [redacted] I am rejecting this response because:I received pictures from the buyer showing it was cracked when she opened itWhy would the shipper say it was damaged they didn’t physically open it and damage it but it was damaged in the transit and that’s not my faultI’m enclosing the pics of how I sent it and how the buyer received it Sincerely, [redacted]

This transaction was cancelled and the buyer has been issued a refund in the original form of paymentIt can take 5-days for the refund to appear on their account Signed, Mercari Customer Experience

This transaction was canceled after we were unable to confirm delivery to the buyer's address through the associated tracking numberIf we're able to confirm delivery and the buyer is able to verify that the item was received, we'd be happy to revisit this case Signed, Mercari Customer Experience

To whom it may concern, Mercari does not currently offer phone support or have a customer service phone number, so I am unsure who you were in touch withIf you would like to get in touch with us, please send us a message via the Help Center or social mediaIf you have a question or concern regarding your refund, our customer support will be happy to assist you with thisYour account is in good standing, and to contact us, simply go [redacted] in the app Signed, Mercari Customer Experience

We apologize for the confusion in this instancePer the user's request, we have proceeded with the partial refund and added $in Mercari Balance to your accountWe also added $in Mercari Credits to your account last week to make up for the coupon the user missed out on using due to the issue with web purchaseThe user's account has been restored and they are able to use your Balance and Credits as you wishSigned, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because I never traded or intended to trade anything with my customerThe same response that [redacted] received from Mercari was the same response that I received when I got in contact with themFirst of all I believe and I feel it's stupid if they suspend some ones account for saying a word "Replace" or "Exchange" I have contact [redacted] Because I want mercari to remove my Warning because I never Traded anythingLet me explain my case againI had an item listed for sell in mercari a customer from Mercari wanted to buy my merchandise I sell High end Cosmetic from [redacted] .My customer ask if it was possible to exchange the item from a different listing that I had in my closet, Since I have a variety of items listedI had five items under the same listing because it was a LOTMy customer didn't wanted one of the items that I was selling in the listing and she ask me if she could traded for a different one in my closet She and I mention the words exchange and trade because she and I couldn't find a different word to communicate each otherAfter, she proceeded with purchasing the items worth $we both received a message from Mercari from the automatic Machine saying that our account was suspended for 24hrs and that it was our FINAL Warning after second one if we receive a third Warning they will Remove, basically Delete my account forever All I want is Mercari to remove my second Warning because I believe it's unfairI tried so hard to explain to them what happen and there isn't a way to get someone from a higher team from Mercarie to help meRight now my account is not suspended because it was only for hour, but if I get another warning I will get deletedThe reason why I don't stay quiet it's because I believe it's unfair the way I got a warningAll I want is mercari to remove my warning from my account I've been receiving so many messages from them saying Final warning when I'm not doing anything wrongAll I do is sell my merchandise make my customers happy anf that itI need a better response from Mercari.Every time you contact them they tell you the same thing over and over its very frustratingAlso about there automatic machineWhat they said is because they do have a automatic machine not a real human sending you warning and responding to customers inquiresIf you need support a real person contacts you days laterIt's ridiculous! Please help me get my Warning Removed from my account I really appreciate all the help that I'm getting from ***Thank you for getting in contact with me againI hope to hear soon from [redacted] againThank you! Sincerely, [redacted] ***

Mercari canceled this transaction on 3/8/after confirming the seller received the item back As the item was returned, the user was refunded in the original form of paymentAll refunds are issued in the original form of paymentRefunds can take 5- days to be reflected in the account Mercari considers this case to be closed

After review, since we have confirmed the item has been delivered we have released the funds for the transaction to this user's Mercari BalanceWe apologize for any inconvenience this has causedSigned, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because:if you read their rules only gold bullion is prohibited .it's clearly statedSincerely, [redacted] ***

After review we have determined that the suspension is to be upheld, however as previously stated the user is able to request a Direct Deposit of their fundsSigned, Mercari Customer Experience