Mercari

It appears that this seller has received multiple warnings related to meeting up in person to exchange itemsThis is not supported by Mercari at this timeAs we have issued multiple warnings and have not seen a change in behavior, the Mercari Community Moderation Team has removed their account
from the marketplace
Signed,
Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
From: *** *** [mailto:***] Sent: Friday, September 30, 12:PMTo: info Subject: Complaint ID: ***
Hello,
During the time that I've submitted a complaint through Revdex.com, I have finally heard back from Mercari
They have provided me with a resolution, and also to get my account back (including my money).
My account was suspended due to mistakeningly posting an item that did not follow the marketplace guidelines
Though, it took a really long time to reach this resolution, Mercari was reasonable and has handled the matter carefully and fairly.
They are willing to give me my account back and the money
If possible, can you please close this complaint
Let me know when you have
Thank you,
*** ***

Complaint: ***I am rejecting this
response because:
You say "Per our terms of service Seller's can cancel a transaction at anytime before tapping "I've Shipped It", then explain why I received a message on your site saying "Good News! *** shipped the item "*** *** ***", and a tracking number was provided? Please see attached picture outlined in red
Sincerely,*** ***

After reviewing this user's accountWe still do not see any funds being heldWe kindly ask this user to write into *** and from there we can answer any questions about their payment or direct depositThank you! Signed, Mercari Customer Experience

After carefully reviewing this case, we were unable to determine the seller's claims and have allowed the buyer to return the item back to themAs we have confirmed delivery that the item was returned, we have refunded the buyer and marked the case as resolved
Signed,
Mercari Customer Experience

Per Article of our Terms of Service, users who have had their accounts suspended or terminated due to prior violations of our Terms of Service are prohibited from creating new accountsThis user's Direct Deposit privileges have been restored and we are allowing them to complete any existing
transactions before they are removed from our platformSigned, Mercari Customer Experience

From: ** *** [***] sent: monday, july 03, 7:pmto: info subject: re: you have a new message from revdex.com serving san francisco bay area and northern coastal california, complaint #***
wow mercari just deleted my account!!! I
guess to try covering up my existence of being on the site!!!! See, I knew they were a fraud!!!!! Unfortunately for them I have so so much irrefutable evidence of screenshots and emails that prove absolutely everything stated in my complaint is completely true!!!!!!

In our help center, the top of return disputes is addressed in our help center, this has been communicated to the user in the transaction.
The relevant text is as follows:
"If you receive a returned item that is not in the condition you shipped it in, you have hours from confirmed delivery to contact Mercari and have your claim reviewed
If you contact Mercari past the 24-hour period the return will be considered complete and your dispute will be denied"
For this reason the case will not be reopened
Signed,
Mercari Customer Experience

We are unable to locate this user's transactionIf they can provide the item id for this we would be happy to investigate furtherSigned, Mercari Customer Experience

Complaint: ***I am rejecting this response because:Because I did not do anything wrong, I been a loyal customer and seller on this page I deserve my funds to be releasedI believe the company is not being fair. Sincerely,*** ***

We apologize for the inconvenience this has causedMercari released funds for the item to this seller's Balance on 9/14/and considers this case resolvedContact us in the Help Center for additional assistance! Signed, Mercari Customer Experience

After review, this transaction was canceled because the item being sold is considered prohibited on MercariWe do not allow the sale of coins, paper money and bouillons on our platformArticle in our Terms of Service states, "Mercari will not be obligated to refund any payments or provide any
compensation in connection with acts taken by Mercari in accordance with this Article." We apologize for the inconvenienceSigned, Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for stepping in when no other otption was available for consumer protection, I doubt after endless emails they would have responded in kind if it weren't for you. Sincerely, *** ***

Complaint: ***I am rejecting this response because: this was not clearly stated and you saw the sale because you responded on that sale for a different matter and chose not to say anything about the listing prohibited until after the factYour business is shady and unsafe for sellers and buyersI will make known to others that Mercari does not work as a team with buyers and sellers and gives warnings with no chance to remove listingsAbove is a photo stating I can not ask for an email, which the customer wanted to give me, so I did not ask again for email, yet no mention of the "illegal digital sale" warningThat came afterVery convenient timing.Sincerely,*** ***

Complaint: ***I am rejecting this response because:I sent an item that was not broken or damaged I sent photos to show that and I sent photos to show it was damagedI didn’t get paid for the item and I’m out an item and that’s not proper protocolIt was damaged in trsnsitvthats the risk you take by allowing us to ship with *** who u sent me the label to printIt’s not my fault so I’m not accepting any response except my money that I was due for the item Sincerely,*** ***

As proof of identification, funds will be released after days instead of holding for the full days per previous instructionFunds will be available for direct deposit request on Aug 18,
As the items are potential counterfeit we cannot return them, but will ensure you can withdraw the funds after waiting the allotted time to cover any disputes or claims from the buyers
Signed,
Team Mercari

We have identified four previous accounts associated with this address all of which had been suspended for violating our Terms of ServiceWe had previously advised that if this individual would return, they would have their funds placed on hold
We have placed a hold on their funds for daysWe
advise them to return after this timeframe to receive their remaining funds
Signed,
Mercari Compliance

Complaint: ***
I am rejecting this response because: I never received the item in question and was charged dollarsMercaricustomer service messaged me to change my address because someone stole the packageThere was a problem with the deliveryI recieve packages literally every week and never have a problemI know all my neighbors and my postal ladyI live in a nice neighborhoodThere was no problem on my end I checked with the post officeMercari gave me a dollar credit because of this problemThen proceeded to tell me my account was suspended before I could use itVery strangeWhy would my account be suspended? I reported to Mercari immediately I did not recieve the itemI did nothing wrongAfter my research I have found that many many peoplehave experienced the same issueThis message from Mercari is the same one they sent meWhy would they issueme a credit if they weren't wrong? This company is scammining peopleThey admit they are wrong then delete you so theymake the moneyFrom my research this is happening to buyers and sellers on MercariThen they say they are trying toprotect buyers and sellersWhat a lyePlease do anything you can to make sure this can't happen to anyone in the futureIt's so sad this company is doing thisI may never get my dollars but I sure don't want anyone else to be scammedThank you so much!
Sincerely,
*** ***

Complaint: ***I
am rejecting this response because: I was told I could return itI showed the company proof that I was scamit is terrible that Mercari wouldn't help meThey claim they can change the rating from poor to good instead of good to poorI'm highly disappointed and unsatisfied with their customer serviceThe seller scam me, I believe Mercari could help but they are not going toI'm very upsetYou can't treat a customer this way.Sincerely,*** ***

Complaint: ***I am rejecting this response because:that response did not answer anythingI have been asking you guys to step in for over a week and have not gotten a single responseI will be closing my accountYou are the worst company and you have the worst customer service team.Sincerely,*** *