Mercari

To whom it may concern,
Our compliance team has requested further proof of identification from this userOnce this has been provided we will be happy to assist further
Signed,
Mercari Customer Experience Team

After reviewing this user's account, it does not look like they have had any payments heldIf this user has questions about payment or direct deposit, please contact us directly at ***Thank you! Signed, Mercari Customer Experience

We have placed this seller on a listing suspension as we have found multiple listings that violate our Marketplace GuidelinesAfter reviewing the most recent warning, we have determined the warning was incorrect and have removed itWe have also reinstated their listing
permissions
Signed,
Mercari Customer Experience

We are in the process of reviewing this user account for potential issuesWe have requested additional verification to confirm the seller's identity which is a requirement for certain cases as detailed in our Terms of Service
Signed,
Mercari Customer Experience

Initial Business Response /* (1000, 7, 2015/06/24) */
item was returned and buyer was issued a full refund
tracking number for return
XXXXXXXXXXXXXXXXXXXXXX

Complaint: ***I am rejecting this response because:
I have gone back and forth with customer serviceThe initial email was never sentNever had a problem with emails priorThere was none in spam folder Even searched my entire library of trash, inbox and spam using the find feature as "mercari"Got plenty of promotional emails but none containing information about the purchased productMercari did NOT send the email they are referring to. Sincerely,*** ***

We attempt to moderate all listings and remove any Prohibited ItemsHowever, we're unable to review every single listing posted on MercariBecause of this, we rely heavily on members of the Mercari community to report inappropriate or Prohibited Items. Please feel free to report any listing
for inappropriate or Prohibited Items you come across. For more information about Mercari's Prohibited Items and Conduct, please visit ** *** * *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

It looks like this buyer has submit a dispute with their bank for their purchaseTheir account has been removed from Mercari and they are ineligible for reinstatement
Signed,
Mercari Customer Experience

Initial Business Response /* (1000, 7, 2015/06/24) */
Seller received funds on 2015-06-18:03:

Final Consumer Response /* (2000, 15, 2015/11/05) */
They have refunded my money

After further review we have decided to compensate this buyer in Mercari credits, as an additional apology for the inconvenience I have added $further to their Mercari credit balanceSigned, Mercari Customer Experience

Complaint: ***I
am rejecting this response because:I had my multiple accounts, one was my husbands, mine and my mothersAll have different emails names and people who own themTherefore I wasn’t violating and terms and Conditions and believe a I should get my money back and be able to keep MY account Sincerely,*** ***

We have reached out to this user through our Help Center in order to investigate this matter furtherThank you for your patience

Complaint: ***
I am rejecting this response because: I've made several attempts, the most recent one being item ID ***, to buy an American Girl Wellie Wisher Camille dollEach time has failed, all with different sellersI've lost complete faith in the Mercari app, and believe after this many failed attempts to purchase, I should be awarded not just my $30, but also the $in CASH, not in credits/couponsThis is beyond ridiculous that I've had to be dealing with this nonsense of sellers who either don't have the doll but have it listed for sale (Heidi Woldt) or simply claim to have mailed off and the USPS has no record of the package (Gypsy Rose)I've been quite patient, I believe, in sincere attempts to use your app to purchase, and your app has failed me time and time and time again latelyPLEASE just give me back my $in CASH, so I can move forward from this nonsense.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/24) */
Thank you for your feedback
Seller received $on XXXX-at 14:05:
Initial Consumer Rebuttal /* (2000, 7, 2015/06/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The funds for the transaction in question were released to the users balance, this allowed them to deposit the funds to a bank account of their choosingThe $amount in Mercari credits refers to an amount reimbursed to this user as a one time exception, the user selected to use a pre-paid Mercari
shipping label but did not use it, as a courtesy we refunded them this cost in Mercari Credits, since the user has spent this amount we are unable to assist further with any additional refundsSigned, Mercari Customer Experience

User created Mercari accounts associated with the same name, address, and/or bank
informationAll active transactions were cancelled that had not been shipped or did not
include a valid tracking number
User's account is not eligible to be reinstated
Mercari considers this case to be
closed

When sellers choose to purchase a shipping label through Mercari, they are provided the label via PDF attachment through their email addressThey are given the option to recreate their shipping label if they do not receive it as long as they haven't marked that they have shipped the item
Since
they marked they have shipped the item before obtaining the label, we were unable to provide a new one without canceling the transaction
Our records do not indicate emails bouncing back from the sellerso we advised them to check their spam folder in case it was accidentally filtered through there
It appears the seller was able to ship the item on their own with a different tracking numberWe will use the new tracking number to confirm delivery to the buyer if they do not submit a rating after full days
Signed,
Mercari Customer Experience