Mercari

For additional assistance verifying your identity and reinstating your account, please contact is in the Help Center and we will be happy to assist you furtherSigned, Mercari Customer Experience

To whom it may concern, If you would like to receive your funds, you will first need to complete the identity verification steps listed in our correspondence on July We have restored access to your account for the time being so you can complete these steps Signed, Mercari Customer Experience

To whom it may concern, This user did not provide a valid tracking number for the item in question, the buyer of the item accidentally rated the transaction and contacted us to inform us of the mistakeAs per our policies we held the released funds from the seller and subsequently refunded the buyer after the seller did not provide us with the requested tracking information If they can provide us with tracking information that confirms delivery to the buyer we'll be happy to assist further Signed, Mercari Customer Experience

Mercari has determined that the item was described in the listingThe photos we received as a return request matched the listing of the item exactly In this instance we were unable to approve the return request because the item was as described in the listing Best, Mercari Customer Experience

Date Sent: 7/25/10:02:PM To whom it may concern, If you would like to receive your funds, you will first need to complete the identity verification steps listed in our correspondence on July We have restored access to your account for the time being so you can complete these steps Signed, Mercari Customer Experience

To whom it may concern, We have confirmed through our payment processor that this user had used a card issued from another countryThese users are removed from our platform per our terms of service Signed, Mercari Customer Experience

In accordance to our Terms of Service, we have requested additional information from this seller in order to release fundsUntil we have confirmed this information, we will not be releasing funds Signed, Mercari Customer Experience

After review we have decided to remove the rating in questionSigned, Mercari Customer Experience

After review, we are unable to file a claim with this transaction since the tracking information did not indicate that the item was damaged in transitWe apologize for the inconvenienceSigned, Mercari Customer Experience

According to Mercari’s Terms of Service Article User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if: (iii) you have had a previous Mercari account terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.” Mercari has identified multiple accounts associated with this user and has promptly suspended them from using the serviceThey are still able to log in and request their remaining funds We encourage the buyer to log into their existing account and close out their remaining transactions and request their remaining balance Any additional assistance can be addressed within the in-app Help Center Signed, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because: It's untrue and I stopped immediately after the first warning received about gift cards/couponsI have had so many excuses for why this company suspended my account and they just keep making up more I am done with their services so I no longer care to carry on this complaint

This user's account has been suspended pending deletion because we found that they had previously created accounts which have been terminated due to violations of our Terms of ServicePer Article of our Terms of Service, users who have had their accounts suspended or terminated due to prior violations of our Terms of Service are prohibited from creating new accountsSigned, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because: Although I can now list items for sale, they do not show up in any search Mercari has found a loophole with my request of reinstatement The only way my items can be viewed is after a great deal of digging My items do not show up in chronological order like other listings when the search is set to "newest" or even "best match" when the exact title is put in After listing items for sale, none had any views until I had a few friends search and search for my items, only then did anything get seen If my items cannot be seen they cannot be sold After asking on Mercari support why this was the case, I received information that had no bearing or even actually answered my question, it was just a copy and paste manuscript they use repeatedly After which they closed my questions as "resolved" without giving me a chance to get real answers or even speak to a real person Sincerely, [redacted]

After requesting additional verification, we reinstated this account to full responsibilities on 5/15/ Signed, Mercari Compliance

According to Mercari’s Terms of Service Article User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if: (iii) you have had a previous Mercari account terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.” After multiple breaches in the user agreement, this user is ineligible for reinstatement Mercari has closed this case

We have terminated this users account due to a bank inquiry initiated by the user, it is our policy to suspend users in these instances since these types of inquiries can indicate potentially fraudulent behaviorRegarding the item in question we are unable to assist further since USPS has confirmed that the item was delivered to the correct addressSigned, Mercari Customer Experience

After review this users funds were held erroneously, in this instance we have restored the users account and allowed them to request a Direct Deposit, we apologize for the inconvenienceSigned, Mercari Customer Experience

Final Consumer Response / [redacted] (2000, 6, 2015/09/11) */ This has been resolvedI was refunded my money9-2-

Complaint: [redacted] I am rejecting this response because: Mercari is still holding my funds for no reason, I my goods to customers with no complaints, the customer paid me, assiming Mercsro would forward my funds to meNow Mercari will not release my fundsIt's obvious they just want to steal the money.Sincerely, [redacted]

Since the user is unable to provide proof of authenticity of their items we are unable to assist further in this matterSigned, Mercari Customer Experience