Mercari

This account has been reinstated with full user privileges as of 5/We appreciate the patience and understanding!

Complaint: ***
I am rejecting this response because: As of early this morning, you cancelled that orderI have proof that the seller not only didn't remove sold product, but had TWO of the same postings listed and failed to tell me for FOUR days past my order date that they no longer have the dollAt this point, I'd appreciate my $I was granted by you, backI have sent you screensshots in FB messengerThis behavior from your seller is not only ridiculous, but against your own policy and wasted my time
Sincerely,
*** ***

We have fully refunded the buyer for the purchase price of these items, in addition we have now provided the buyer pre-paid return labels so they are able to return the items at no cost to themWe sincerely hope this resolves the issue! Signed, Mercari Customer Experience

Mercari is happy to address this issue through the *** after correspondence through the Help Center
This return was approved after the buyer provided pictures and it was determined the item was not as described as the listingThis transaction was canceled on 7/9/after it was verified in
transit back to the seller
The item was confirmed delivered back to the seller on 7/11/The seller has since, re-listed the item back up for sale
Mercari considers this case to be resolved

This user was removed from our marketplace for violating our terms of service and distributing counterfeit itemsUpon receipt of identification from the user on 6/we released their Direct Deposit requesting privileges
The user requested a Direct Deposit on 6/
Signed,
Team
Mercari

Initial Business Response /* (1000, 6, 2015/06/24) */
On 2015-06-08:09:00, user *** (email address: ***@yahoo.com) commented "Do you have email I can email you and show you pics of what I have to trade? Then you can delete these comments it would be easier that way
:)."
Please see attached screenshot
We are allowing the user to complete all transactions and payout requests before closing accountUser was appropriately given warnings about prohibited conducts like trading
Initial Consumer Rebuttal /* (3000, 8, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
That is taken out of contextShe wanted me to list all I have to trade so I told her to send me pics and list it back in mercari so we would buy each other's listing as a "trade" but we are paying each other for itI don't do trades because nobody is protectedI told her to erase the comments because it had nothing to do with her listing so she can continue to sell her itemI have had many transactions on Mercari I would not risk getting banned for a "trade" that is not safe! In the end she kept insisting on straight trade which I refusedShe is a scammer and still selling on MercariBut I have had over transactions with almost all full satisfactionI would really appreciate if I can continue to buy and sell on Mercari
Final Business Response /* (4000, 10, 2015/07/06) */
We are allowing the user to complete all pending transactions and direct deposit requests before closing the account
On 2015-06-08:59:56, user commented "What would you like to trade for your season 1?" Please see attached for the comment that the user left, offering to trade

We apologize for the error in this situation, after review we have removed the warning and reinstated this userSigned, Mercari Customer Experience

Initial Business Response /* (1000, 7, 2015/05/18) */
full refund was issued on 5/

Upon review this user shipped out an item without valid tracking information, this is considered prohibited conduct on the Mercari platform and the transaction was cancelledAs a one time exception we have released the sales profit from this transaction to the sellerPlease be advised that any
future items shipped without valid tracking will be cancelled immediately and no further reimbursements can be madeSigned, Mercari Customer Experience

Mercari is currently reviewing this case and is corresponding within the in-app Help Center
Mercari’s Trust and Safety Team has suspended this account due to unusual activity regarding shippingThe user has abused the Mercari Shipping Label system by sending overweight items for zero profit to
send items to another storeAs this is not the intent of the service, the account was immediately suspended and removed from the marketplace
Mercari Trust and Safety look to continue investigating and assisting within the Help Center
Signed,
Mercari Customer Experience

We apologize for the delay in responding to this user, we have now approved this return request and a return will be issued once the item has been returned to the sellerSigned, Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: They are assuming that I commit fraudWhy would I go through all this for thatThey wouldn't even try to talk to me about itI want a refund.
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because I can not reach the same person twiceNo one responds on Social MediaI have been emailed by multiple people asking for the same informationI want ONE person and a PHONE NUMBER and solve this in an hourNot days.Sincerely,*** ***

We have confirmed that this item was returned to the seller on 5/26.
***
This transaction was cancelled and we have confirmed the seller has received the approved return
back
Signed,
Mercari Customer Experience

Complaint: ***I am rejecting this response because: my item was never received, instead another item was sent in its place which means that it was stolen from me and I do not have the money I am owed nor the original item that I sent to the customerThe return package was received by me over the weekend and I contacted them with pictures of what I received when I opened the package which was not my original itemI am requesting my money back that I have lost due to the buyer keeping my item.Sincerely,*** ***

Complaint: ***I am rejecting this response because: Although someone else has the same name as me, I have never had a previous mercari accountThere's hundreds of people in this world with my name. Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

This user has ongoing correspondence with our compliance teamDue to the nature of the case we are unable to assist further at this timeSigned, Mercari Customer Experience