Mercari

Complaint: [redacted] I am rejecting this response because: they have no proof and refuse to give anyI have not transacted with another mercari accountI have asked repeatedly for the proof and they refuse to give itAlso, I got partial payment they still have not remedied the issues with another user I have had destroying my property then returning it.Sincerely, [redacted] ***

At this time we do not support Direct Deposit requests to [redacted] accountsTo retrieve funds please follow the below instructions: Go to My Page > Settings > BalanceTap "Request bank direct deposit (ACH)."Fill out the information on the next two screens.You’ll need to provide the name on the account, the 9-digit routing number, and the checking account numberPlease include all zeros, as these numbers must match what you see on your checks.Our payout schedule: Direct Deposit transfer requests are processed on Mondays.Direct Deposits requested before 11:59:pm PT Sunday will be processed the next day, MondayOnce your Direct Deposit request has been processed, it may take up to business days for the funds to appear in your checking account, depending on your bank.*Please note that Direct Deposits requested after 11:59:pm PT Sunday will be processed on Monday of the next week.Please visit our helpful Direct Deposit FAQs, just a tap away via the Help Center in My Page

It appears this user is discussing a transaction other than the original complaint, we will be more than happy to investigate if the user can clarify the issue and provide the corresponding item idSigned, Mercari Customer Experience

To Whom It May Concern: We have released payment for both of the items to this user's BalancePer section of our Terms of Service, items may be returned to the seller as Mercari permitsHowever, in this instance, Mercari has decided to release funds to this user for both transactions and the buyers respectively Signed, Mercari Customer Experience

We apologize for the inconvenience, this user's account was suspended erroneouslyThe account has been restored and we have added $in Mercari credits to account for the inconvenience to this users pageSigned, Mercari Customer Experience

We are currently investigating this case and will reach out to the seller within hoursWe apologize for the delay and appreciate the seller's patienceSigned, Mercari Customer Experience

After review it appears that this user had been suspended from our platform for listing multiple counterfeit itemsIn addition to this, and in violation of our terms of service, the user created another account which was subsequently removed from our platformWe will not be restoring this account Signed, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because:it is unjust and unnacceptableSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]

This user has been suspended from our platform for committing invite fraud, if they can provide the item id of the still pending transaction we will be happy to assist in allowing them to receive funds from this sale after which time their account will be removed from our platformSigned, Mercari Customer Experience

To whom it may concern, This user has been removed from our marketplace due to multiple infractions of our Terms Of Service, including creating another account after being removed for previous violations and shipping items that are not on handWe do not recognize the validity of these complaints and are offering no restitution Signed, Mercari Customer Experience

Mercari is happy to review this case to clarify the decision made on this issue Mercari has identified accounts associated with the address provided by this consumer According to Mercari’s Terms of Service Article User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if: (iii) you have had a previous Mercari account terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.” In the interest of keeping Mercari a safe and secure marketplace, this user us ineligible for reinstatement Mercari has closed this case

Complaint: [redacted] I am rejecting this response because: It claims that I have been confirmed to be a counterfeit sellerThat's a bold face bogus lieThis is just the tactics you guys use to hold on to people's moneyYou guys are unethical, immoral, and flat out full of bs I have yet to receive any proof that my items were counterfeit I'll tell you why, because there is none Like I said in my first post, you guys wont make it much longer treating Customers the way you do Upon checking out reviews, I don't seem to be the only one who has been scammed by you crooks #Karma #Waitonit Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:this item was not deliveredMercari acknowledged the item was not deliveredThen issued me a creditThen suspended my account so I couldn't use the credit Sincerely, [redacted] ***

After reviewing this account, we have determined they have violated our terms of service after repeated warningsWe are allowing their remaining transactions to complete and will release funds to them once reviewedThey are ineligible for reinstatement Signed, Mercari Customer Experience

The buyer of this transaction marked this transaction as complete releasing funds to the seller and marking the sale as finalAs a courtesy, we provided the buyer the full amount of the item in the form of Mercari Credits By creating an account, the buyer agreed to these terms and policies Signed, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because: Per Mecari's "Buyer Protection" Guarantee "When you purchase an item on Mercari, we hold payment to your seller until you confirm you've received your order and it is as described in the listing." The items I ordered NEVER arrived, instead I was sent a box of items that I can not use Per Mercari's own guarantee they should not have released the Sellers their funds as I had immediately contacted Mercari to let them know that I had the wrong order & requested an immediate refund and a return label It took my filing a complaint with the Revdex.com as well as my contacting my credit card company to get a refund (Which my credit card company issued within minutes of explaining the issue), yet Mercari still tried to keep my funds & give me "credits" to use on their app and no return label for the goods I never purchased I was told to "put them up for sale on the app if I didn't want them." I am STILL requesting a return label so that I can get rid of these items as they are NOT wanted! Sincerely, [redacted]

Final Consumer Response / [redacted] (2000, 6, 2015/11/17) */ Mercari finally got back to me and let me return the item to the seller. Expecting a refund shortly. Thank you!

We've reviewed this transaction and found that the users return request had been denied because they had failed to send us requested evidence regarding the items condition However, in this instance the user had provided some, but not all, photographic evidence requestedWe were able to determine the user had received an item that was not as described and have issued them a refund in Mercari credits for the full price of the item plus shipping costs Signed, Mercari Customer Experience

To whom it may concern, After review this buyer's return was processed successfully and a refund issued to the original form of paymentThe user was mistakenly suspended but this was resolved after contact with the Mercari help center Signed, Mercari Customer Experience