Mercari

We sincerely apologize for the frustration this transaction has caused youWe refunded this buyer in the original form of payment on 8/17/after their seller confirmed that they received the item backPlease accept $in Mercari Credits as an apologySigned, Mercari Customer Experience

We apologize for the error in this instanceSince the tracking information was not updated the item was presumed not delivered and cancelled, the seller has provided us with the correct tracking information and we have now released the funds for this transactionSigned, Mercari Customer Experience

According to Mercari’s Terms of Service Article User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if: (iii) you have had a previous Mercari account terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.” This user’s first accounts was suspended on 6/8/for initiating offline transactions which are prohibited on MercariTheir second account has been suspended and deleted on 7/19/ There are no open transactions or direct deposits remaining for the userAs Mercari has determined that this user has registered for multiple accounts and engaged with prohibited conduct on the platform, the user is ineligible for reinstatement

This user submit a rating for the seller, completing the transaction and forfeiting their refund.As stated in the Buyer Guidelines, "Once the Buyer has rated the Seller, all sales are final." [redacted] Signed, Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/24) */ Seller received the funds on 2015-06-15:06:We give all buyers days from confirmed delivery time (from tracking number) to provide a rating

Final Consumer Response / [redacted] (2000, 6, 2015/11/17) */ Mercari contacted me and took my account off suspension.

Complaint: [redacted] I am rejecting this response because: I understand you know it was delivered and arrived to meSo do IThat's what the tracking number is forWhat you do not know and will not acknowledge was that I received nothing but an empty box and I have more than one witness to itI trusted this app and have not had any issues previous to thisI took to this app to sell my camera at a discounted price nonetheless and I was scammed and robbed!!! I have received no payment and I no longer have my cameraI am contacting a lawyer for this case if it cannot be resolved because this is not something I am going to let happen to me Sincerely, [redacted] ***

We are unable to locate the transaction with the information provided to us by this user, we are happy to investigate further if they can provide us the full item id of the transactionSigned, Mercari Customer Experience

After review, it appears this user is still in communication with our Compliance TeamPlease continue correspondence with the inquiry open with them to resolve further regarding the issues in questionSigned, Mercari Customer Experience

It looks like these funds were being rejected due to the incorrect routing or account number being usedWe had suspended the account due to compliance issuesNow that we have verified the seller's information, the account has been reinstated and they have full account privileges Signed, Mercari Customer Experience

We are unable to locate the transaction this user is referring toIf they can provide us the item id as found on the order status page or in email correspondence we'll be happy to investigate furtherSigned, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because: this is the same problem I ran into using this appNO ONE filed a disputeI called my bank and they have no idea what this app is referrering toIve said this many times over ONLY to be met with robotic responsesIts sad that even when escalating the issues nothing is doneSincerely, [redacted]

After review from our Compliance team we've determined that this user has violated our terms of service by selling counterfeit itemsThe Direct Deposit privileges for this user have been placed on hold for days, a date in which the funds will be available will be set once all pending transactions are completeSigned, Mercari Customer Experience

Complaint: [redacted] I am rejecting this response because:you guys are ridiculous why would I go through all of this trouble for thisI am filling a complaintVery unprofessional for a business if that's what you want to call yourselfsSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

This account received a couple warnings about potentially counterfeit items. The seller is currently is the last warning. We ask the seller to abide by our Terms of Service or subject themselves to account suspension. Signed, Mercari Customer Experience

Initial Business Response / [redacted] (1000, 5, 2015/08/03) */ Locked devices are prohibited on MercariLocked devices are stolen Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your going to be that naive and say all locked devices are stolen? How about if they forgot to take it off or lost it or if we bought it off nother party locked? And why would you let me sale it in the first place when you guys told me to proceed and complete my transactions I have all the pictures needed? You guys never had locked devices as a prohibited item when this took place and I can show you the proofAnd even if it was misplaced by someone or stolen you still have no right to keep my funds you should return my device or moneyHow you going to keep someones money because you "think" it stolenLet me know the process in getting the courts involved You think your just going to keep my money because of your opinion that it is stolen?When am I getting my money or my device? You guys aloud me to complete the transaction and never had locked iphones on your prohibited list If it was a problem why would you tell me to complete the transaction???

Mercari is happy to address the complaints put forth by this customer We would like to clarify that all customer inquiries are reviewed by a dedicated customer experience teamWhile the customer may feel that they are not receiving responses from a human, all inquiries are provided a human responseIn this case, the user was contacting us regarding the same issue which may have incurred a similar responses Mercari prohibited trading on the platformThe customer has used common words or phrases in relation to trading which is why they incurred a suspension from our Moderation TeamAs of now, it appears the account was reinstated and the transaction was completed Signed, Mercari Customer Experience

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***