Mercedes-Benz Financial Services USA LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Once again they are not addressing the issue I voluntarily surrendered the car at the direction of a MBZ Financial representative who signed a document stating the amount I owed I have several unsigned documents that they provided where they say I owe substantially moreI have never asked for "financial relief", only to pay the amount that I was told I owed MBZ Financial has changed their story so many times since the first correspondence, it is scaryNote that they want me to only contact the law firm at the bottom of their letter They have actually filed a lawsuit against me that is factually baseless To make matters worse, the contract specifically states in section that any dispute will be handled through arbitration, not a lawsuit! They are again not following the terms of their own document! I am truly disgusted with MBZ Financial! Regards, [redacted]

Please see the attached response for Mr [redacted]

Please see the attached response letter.Kind regards, [redacted] ***Executive Response TeamMercedes-Benz Financial Services

December 20, [redacted] , New York [redacted] 2908RE: Account No [redacted] Mercedes-Benz [redacted] VIN # [redacted] Dear Ms [redacted] :Thank you for contacting the Revdex.com (Revdex.com) regarding your loan with Mercedes-Benz Financial Services (MBFS)We appreciate the opportunity to address your concern regarding the above-referenced account.On April 21, 2016, MBFS received payoff funds from the dealer along with $as your GAP refund which was applied to paying off the amount owed on your accountYour Revdex.com complaint claims a different amount of the GAP refund due to you of $532.50.Although MBFS has investigated the amount of the refund provided by the dealer and determined it to be correct according to actuarial calculations, we have decided to add to the amount the dealer returned to you of the difference of $which you claim as an additional amount owedAlthough MBFS is under no obligation to contribute to the amount refunded to you by the dealer, we strive to provide excellent customer service.Ms [redacted] MBFS truly does value you as a customer and appreciates your businessWe sincerely hope that you will continue to choose Mercedes-Benz Financial ServicesHave a wonderful Holiday Season King Regards [redacted] **Executive Response Team

I spoke to the customer, he confirmed the issue has been resolved The customer appeared satisfied

I spoke to Mr [redacted] on 5/11/to advise I can provide a copy of the contract and breakdown of charges which is dated 8/4/He confirmed he has copies of all documentsMr [redacted] will contact the attorney's office handling his account

I spoke to customer yesterday afternoon and provided Fed ex Tracking # [redacted] for reimbursement check to be delivered 3/Customer satisfied

Thank you for your correspondence to the Revdex.com (Revdex.com) regarding your concerns on the above-referenced Mercedes-Benz Financial Services (MBFS) accountWe welcome the opportunity to address your concerns.While we regret learning of your vehicle issues, we appreciate being advised of the situationPlease be aware, however, that MBFS is a leasing and financing company and is not qualified to respond to concerns regarding the design or performance of the vehicles we financeWe are disappointed to hear that you have not received a response from your Mercedes-Benz USA (MBUSA) Case ManagerI have forwarded your correspondence to the MBUSA Client Assistance Center and have requested a representative contact you for an update on your caseWe respectfully request you continue to resolve your vehicle dispute with MBUSAShould you wish, you may contact MBUSA directly by calling [redacted] .Regarding the status of your MBFS account, our records indicate that you returned your vehicle on May 16, 2016, as a voluntary surrenderFor your convenience, I have enclosed a copy of your lease-end statement which includes the breakdown of your outstanding balance of $1,Should you have any questions about your statement, please contact our First Class Finish Department at [redacted] , thank you for taking the time to share your experience with usWe sincerely apologize for any frustration or inconvenience you encountered as a result We know you have a choice and thank you for your patronageWe sincerely hope you will continue to choose Mercedes-Benz Financial Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my disputeThe fax number listed below is not the fax number I had provided originally, it's supposed to be [redacted] I have received the paperwork from Mercedes-Benz that I requested on 7/no need for anything else Please enter your reason(s) for rejecting the business response below Regards, [redacted] ***

Daimler Financial did recognize and offer to assist, we are unable to finance engine repair/replacement at 100%We cannot offer any more assistance with your concernsWe encourage you to pursue your warranty dispute with the manufacturer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and, although I do not agree with the explanation and "root cause" of the problem, I find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] ***: Thank you for your correspondence to the Better Business Bureau (Revdex.com) regarding your concerns on the above-referenced Mercedes-Benz Financial Services (MBFS) account We welcome the opportunity to address your concerns We apologize that you did not receive your refund in the timeframe that was provided I assure you that your experience is not indicative of the service that we strive to deliver to our customers on a daily basis Our records indicate check # [redacted] in the amount of $was issued on June 22, and cashed on June 29, [redacted] ***, we know you have a choice and thank you for your patronageWe hope that you will continue to choose Mercedes-Benz Financial Services Should you require any additional assistance, please feel free to contact me directly at (817) 224- Kind regards, [redacted] Executive Response Team

Thank you for your correspondence to the Better Business Bureau (Revdex.com) regarding yourconcerns on the above-referenced Mercedes-Benz Financial Services (MBFS) accountWe welcome the opportunity to address your most recent concerns.We sincerely apologize for any inconvenience you experienced with being able to view how your payments were allocated on the MBFS website and failing to get a response to your multiple emailsI assure you that your experience is not indicative of the service that we strive to deliver to our customers on a daily basisWe shared your feedback and our findings with the leaders directly involved to positively improve the overall experience for MBFS account holders.Per your request, this letter is to confirm there currently is a credit on your account for$This amount satisfies the full payment for $due June 13,2016, and a partial payment for $due July 13, 2016.MsPerez, we know you have a choice and thank you for your patronageWe sincerely hope you will continue to choose Mercedes-Benz Financial ServicesShould you require any additionalassistance, please feel free to contact me directly at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.This in response to the most recent letter dated December 31, at 4:pmAlthough Mercedes Benz representative attempts to justifiy the charge of $7,in this letter, they still are being less than disingenuous with their responsesMB indicates the charge for the contractual obligation is $24,What they fail to provide is the breakdown of this numberWhat are we supposed to accept this number because they are Mercedes Benz? If [redacted] wants a resolution, which at this point is not going to happen, he would be truthful with his responsesTherefore, provide the breakdown of this number.What is most concerning is the $17,sale of the vehicle? A copy of the bill of sale should be provided, not just [redacted] 's providing in a letterOblivious, the attempt is to now justify this trump up charge of $7, [redacted] mentioned in his letter to contact Mercedes Benz to make plans for payment, this will not happenIt is very unfortunate that MB is now trying to cover this upIn addition, [redacted] indicated his engineers were out of the office until next week, but suddenly they returned to the office on the last day of the yearSee below: [redacted] I responded to your Revdex.com complaint [redacted] last week stating I was awaiting for my experts to return to the office concerning the breakdown of the $7,contract deficiency in your Lease End Statement These experts returned this week, but I am unable to respond to you via the Revdex.com Therefore, I am attaching continued correspondence to you directly.With Best Regards/Mit freundlichen Grüßen, [redacted] [redacted] [redacted] Please be advised that we reject your continued responses, and renew the offer as indicated in the original correspondenceClearly, this is suspect and given the inadequate responses and lack of providing information that is truthfulThe sections stated in our response do applyThe MB dealer indicated where it was within a six month period, we would only be accountable for the remaining payments due, and I did not need to purchase another vehicleIf MB is truthful they want to resolve this amicably, they would accept the offer in the original correspondence, and move onIn regard to the additional mileage I purchases, [redacted] indicated that the base mileage is 15,on a lease [redacted] may want to review this statementThe mileage allowed on a lease is 10,See MB advertisement for leasing a new MB CTherefore, we are accepting his statement and trying to justify not providing a refund for the unused mileage Regards, [redacted]

Please be advised MBFS resolved and responded to [redacted] ***'s on 1/22/ A letter was sent to inform although MBFS was not at fault, we dismissed the charge based on [redacted] ***'s loyalty and outstanding leasing record We attempted to contact [redacted] via phone number to discuss the information belowCopy of letter sent below: Dear [redacted] ***: Thank you for your continued correspondence regarding the above-referenced account We welcome the opportunity to respond to your concerns.As previously stated, we regret to learn of the difficulties you experienced during your lease transaction MBFS is an indirect lender, which means that we purchase contracts that fit our credit and program criteria from independently owned and operated dealerships As an indirect lender, MBFS is not involved in the discussions and negotiations of a dealer with the lessee Mercedes-Benz of Huntington cannot confirm nor deny the amendment made by the Sales Representative at that time We can confirm your previous accounts have disclosed a mileage allowance of 12,miles per year.We presented the above information to our Dealer Relationships Manager and Loss Recovery Manager for their consideration We are pleased to inform you that on January 21st, 2016, your Lease End balance in the amount of $2,was dismissedThe decision to dismiss the balance was based on your loyalty and outstanding leasing record Therefore, the balance on your account is now $ We know you have a choice, and we thank you for your patronageWe sincerely hope that you will continue to choose Mercedes-Benz Financial Services Should you have any further questions, please feel free to contact me directly at [redacted] [redacted] Revdex.com MESSAGE: We are pleased to inform you that we t:ave resolved the above mentioned complain amicably with Mercedes Benz

Complaint: [redacted] I am rejecting this response because: It DOES NOT address the myriad of issues, but instead glosses over I was, firstly, HARASSED to “give all 10's” by the Hartford, CT New Country Motors once I concluded the lease for second vehicle I took after concluding the first lease.I was called every single day at least twice, and [redacted] , who facilitated the lease, was very pushy and aggressive to please complete the surveyWith what I now know, I would have given all Zeros, not 10’sThe Dealership left me in the lurch after the survey was concluded and I was abandoned to handle all matters by myself DESPITE having acquired a brand NEW LEASE of a GLA vehicleHere is the Solution I would like to see happen: All I received was a letter that indicates safe lease owes $for each incident, but they have not adjusted the amount as should in light of the HARROWING circumstances brought aboutmonths of chasing Mercedes Benz to PAY THEM is sincerely the worst business practice to DATE I've seenI can understand why [redacted] harassed and urged me REPEATEDLY and calling ME SEVERAL TIMES AT WORK for all 10's on the SURVEY when the second lease was openedI am interested in the option to Re-negotiate the SECOND LEASE in light of this SHADY BUSINESS PRACTICE at a DIFFERENT MERCEDES DEALERSHIP and/or adjusted lease terms with renewed Lease Payment in light of circumstance explainedI have evidence of repeated EMAILS with $as the monthly lease amount for a GLAand I'm paying $750!!??I ended the Lease with months left on Nov5th and was told the last payments would be "waived" by Cherif and [redacted] at New Country Motors who facilitated the transaction, yet the Final Bill has no such waiverBill shows $in unpaid lease payments remainingThe Dealership (MrCherif, Manager of Hartford New Country Motors) has suckered their Customers in every way possible and this bait-and-switch method has been a very sore and frustrating resting pointI am in receipt of several emails I've attached advertising the promo allowing me to get into a new Lease months SOONER (as I did), yet I wasn't given anywhere NEAR what the advertised amount was despite my sharing the promotion that Mercedes sentI am horridly overpaying for the lease AND classically being nickel-and-dimed, as they sayThis is a business practice I would expect and look out for, even, from any other small time-y used car dealerships, but NOT MercedesThey have truly disappointed in EVERY WAYI've attached the Promotional Emails I have received to get into a new lease Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, this is something that should be covered by your finance departmentAlso, I made a partial payment and wish not to be billed late payment charges and I need a credit for the months that the that I was over billed priorFor the record I reached out to Mercedes Benz by calling and via email and was never contacted until Revdex.comThis has been a horrible experience with trying to resolve an issue Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I do not agree with you stance on this matter This truck has cost me a lot of money and as I explained to the various managers I do not have 20% down payment which is $to fund the engine repairIf the truck had been profitable I would have had the money for sureThe next alternative that you have offered is to have the truck repossessed which will damage my credit So again you really did not offer any real solution for my situation This unit was terrible from day one Freightliner and Daimler truck all made their money and continues to take money for a truck that is not worth what I paid for itOn the 5th of this month I made a $payment for a truck that is sitting in a repair shop just because I do not want Daimler truck financial to ruin my credit

Please see attached response letterThe attached documents have been emailed to [redacted] and Safe Lease per our customer's request [redacted] Thank you for contacting the Revdex.com (Revdex.com) regarding your lease with Mercedes-Benz Financial Services (MBFS)We appreciate the opportunity to address your concern regarding the above-referenced account.We regret to learn of the difficulties you experienced with your accountWe sincerely apologize for any inconvenience or frustration you encountered in these difficult times as this was certainly not our intentPlease know that your experience is not indicative of the service that we strive to deliver to our customers on a daily basisWe have taken each of your comments and placed them in the hands of those that can act on improving the overall experience for all MBFS account holdersAttached is the information you are seeking to provide Safe LeaseWe know you have a choice and thank you for your patronageWe sincerely hope you will continue to choose Mercedes-Benz Financial ServicesShould you have any questions, please feel free to contact me at (***)***-***.Kind Regards, [redacted]