Mercedes-Benz Financial Services USA LLC

Please see the attached documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. After much turmoil and headache the issue was handled and I believe I am now taken care of1st payment not due until AUG
Regards,
*** ***

Dear *** ***:Thank you for contacting the Revdex.com (Revdex.com) regarding your loan with Mercedes-BenzFinancial Services USA LLC (MBFS)We appreciate the opportunity to address your concernsI have reviewed the Lease End Statement to ensure charges are in compliance with the
terms andconditions of the Motor Vehicle Lease Agreement (MVLA)The Lease End Statement (LES) breakdown isas follows: $4,in excess mileage, $in excess wear and tear/worn tires less than 1/8”,unpaid lease payments $435.63, unpaid late fees $377.85, property tax $984.69, tax $50.00, dispositionfee $595.00, non-taxable miscellaneous charges $and sales tax $For a total balance of$8,471.75.The attached MVLA executed on March 22, 2011, allowed 25,miles during the thirty-month term.Section 8, titled excessive wear and use, of the MVLA discloses the rate of $per mile in excess of themileage allowanceIt is reiterated in Section (a) (2), titled Standards of Excess Wear and UseWhenthe vehicle was returned, the odometer read 42,miles, 17,miles over the mileage allowanceAsa result, the excess mileage charge is $4,465.25.As a member of the financial lending industry, MBFS has a responsibility to accurately report the paymenthistories of our customersFor that reason, we do not alter credit historiesBased on our investigation,we can confirm the information we provided to credit reporting agencies is valid and accurate andrepresents a fair depiction of your payment record with us.Mr***, we thank you for taking the time to share your concerns and allow us the opportunity toinvestigate your accountI have enclosed a copy of the MVLA and the LES for your referencePleasecontact our Loss recovery Department (866) 652-Monday-Thursday 7am-6pm or Friday 7am-5pmto arrange payment arrangements.Sincerely,*** ***Executive Response Team

Please see the attached response for Ms***I am also placing a copy of this correspondence in the mail.Thank you

Dear *** ***
Thank you for contacting Mercedes-Benz
Financial Services (MBFS) regarding the above-referenced unit. It has been forwarded to my attention for
review, and we welcome the opportunity to respond
While we regret learning of your issue
with the
above-referenced vehicle, we appreciate being advised of the
situation. Please be aware, however,
that MBFS is a leasing and financing company and is not qualified to evaluate
or comment on the design, technical or dealership issuesWe have no service,
repair, or testing facilities and have no expertise in design, technical or
performance issues relating to automobiles.
We respectfully request you resolve your
dispute with Mercedes-Benz USA (MBUSA).
We have forwarded a copy of your correspondence to the MBUSA Client
Assistance Center, you may contact MBUSA directly by calling *** ***
We apologize we cannot offer any further
assistance in this matterWe thank you for taking the time to share your experience
with us, and we value your feedback. We
know you have a choice and thank you for your patronage

Thank you for contacting Mercedes-Benz Financial Services (M BFS) regarding your concerns on the above-referenced accountWe received your concern from *** *** at Mercedes-Benz of Portland, the Revdex.com, the Consumer Financial Protection Bureau, and your letter
directly addressed to *** ***, President and CEO of MBFSWe welcome the opportunity to respond.We conducted a thorough investigation of your claim of gross mistreatment in connection with being a guarantor on the above-referenced account These are our findings:• Based on information received from you, your employment ceased with Aequitas Capital Management Incin April 2014, and you trusted them to remove you from all financial obligations Aequitas Capital Management Incdid not remove you as a guarantor.• This account shows paid as agreed until February 16, 2016, when delinquency began.• Based on information received from you April 12, 2016, Aequitas Capital Management Incwas in receivership.• Aequitas Capital Management Incvoluntarily surrendered the GLApril 11, 2016, at Mercedes-Benz of Portland, OregonAt the time of return, the account was days past due.• Your claim of gross mistreatment is due to MBFS not contacting you directly before reporting a payment over days past due to the credit bureausWhile there is no legal requirement to communicate with all parties to a contract during delinquency, MBFS should have attempted to contact you directly once delinquency began in FebruaryWhile we did not do this, our records indicate we made four attempts to call your phone (***) the following times:o April 5th, there was no answero April 6th, contact was made, and you advised us you were no longer employed at Aequitas Capital Management Inc.o April 11th, there was no answero April 12th, we spoke with you regarding the delinquency and voluntary surrender of the GL450As a result of our investigation, MBFS offered the following to you: You may redeem the GLand fulfill the remaining contractual obligation MBFS will provide a two-month deferral with no fee This deferral will move the February and March payments to the end of the lease term MBFS will remove the derogatory credit report from all credit bureaus utilized by MBFS.This offer places you in the same position today as if we successfully contacted you in February when delinquency beganOur Redemptions Department will coordinate the details about returning the GLto you.We appreciate your patronage to the Mercedes-Benz brand and of Mercedes-Benz FinancialServices

We apologize for late response we have faxed payoff letter to fax number *** and mailed payoff amount to customer address on filetracking # ***

I spoke with Mrs***i and advised MBFS is an indirect lender and not present at the dealership nor at the time of saleSince we are not present at the time of sale: we must accept all signed contracts as being read, understood and agreed to by the customerMBFS is not the administrator of the third party warranty (Safe lease claim #***)Verbally provided information to the customer as to whom she needs to address her concerns to

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Mr. ***, It was a pleasure speaking to you a few minutes ago. As we discussed your title is in process of being released to you. I do apologize for any inconvenience this may have caused you. If there is any other issues regarding this matter, please
feel free to call me directly at ***-***-***. Kind regards, Kim SmithExecutive Response Team

I spoke to Mr*** and advised the remaining balance was waived due to him not being aware all prepaid maintenance would have to be done prior to retuning the vehicleMr*** was satisfiedPlease see the attached paid in full letter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Mercedes Benz is still not providing a breakdown of the charges due of $7,In addition, Section Subsection b) applies and in this case means the remaining lease paymentsMercedes Benz is now trying to recoup charges that are outside what is due to themI have indicated that the remaining months payments are dueTherefore, the North Atlantic Securities rejects the letter dated December 21,
Regards,
*** ***

Please see the attached letter. Kind regards,*** ***Executive Response TeamMercedes-Benz Financial Services

Please see attached formal response

December 21, *** *** *** * *** *** *** ** ***
*** *** *** 7004198005001 *** *** ***
Dear Ms***Thank you for contacting Mercedes-Benz Financial Services (MBFS)
regarding the above-referenced accountThe Revdex.com (Revdex.com) forwarded your concern to Mercedes-Benz Financial Services (MBFS)We appreciate the opportunity to respond to your concerns.We appreciate you bringing your concerns to the attention of Mercedes-Benz Financial Services. It was a pleasure talking with you today and allowing me to research the above-referenced account Per our discussion, MBFS has received confirmation from Equifax, ***n and ***Please accept this letter as confirmation all the bureaus show times over days late, times over days late, and times over days late.In the event you need to contact the credit bureaus for any reason, we have provided their information below:Equifax Trans Union ***n *** *** *** *** *** *** *** *** *** ***, ** *** ***, ** *** ***, ** *** 1-***-***-*** 1-***-***-*** 1-***-***-***www***.com www.***.com www.***n.comMercedes-Benz Financial Services appreciates your patronage Please contact Client Services at (800) 654-if you have any other questions or need additional assistance with this matter.Kind regards,Kim SmithExecutive Response Teamenclosures: letters from Equifax, ***n and ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I am not in the least bit surprised by the double talking representative from mbf.Your quote on the front of complaint says"BY SUBMITTING YOUR COMPLAINT,YOU ARE REPRESENTING THAT IT IS TRUTHFUL ACCOUNT OF YOUR EXPERIENCE WITH THE BUSINESS".Well I guess that does'nt apply to the tricky dealership.Their response is set up in such a deceitful manner that you could'nt possibly render a fair decision.Box noof mvla,Says"Amount due at lease signing or delivery;$11000.00.Mercedes Benz of ***,says"months @ 10,000.miles,Drive-off;$3000=$monthly.or,months @ 10000.Drive-off $5000.=$509monthly.I got the same Quotes from other Dealerships.Now its time to be truthful,and give an account of my experience with the business.In my opinion,MBF,has not and will not be truthful about their deceptive and manipulative sales practices as long as you,Revdex.com allow them to get away with it.I'm pretty sure after reading the response that you will probably over look the information given to you and not put these criminials in proper context.MBF will stand for deceptive Sales and Financial managers but not for Consumers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
This is outside the control of MB but the liability is taken by the userNot acceptableIf it was not the negligence of MB in the first place, this should be fineMB should fix this
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the notices you sent are not to me as a person; they are to the company; I request superior review and removal of the incorrect items on the personal report.
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: I was offered previously for settlement I am willing to pay to settle this claim. Thank you.
Regards,
*** ***