Mercedes-Benz Financial Services USA LLC

Thank you for contacting Revdex.com (Revdex.com) regarding your contract concerns on the above-referenced account It has been forwarded to my attention for a response on behalf of Mercedes-Benz Financial Services (MBFS) We welcome the opportunity to respond to your concerns On behalf of MBFS, I sincerely apologize for all the issues you encountered while attempting to register your vehicle in Alabama We promised and failed to provide copy of the title as you requested on multiple occasions I assure you that your experience is not indicative of the service that we strive to deliver to our customers on a daily basis It was a pleasure speaking with you, albeit the unfortunate nature of the circumstance As I shared with you, thank you for your honest feedback, I assure you that it has not fallen on deaf ears [redacted] , I know you have a choice and thank you for your patronageI sincerely hope that you will continue to choose Mercedes-Benz Financial Services Should you have any further questions, please feel free to contact me directlyKind regards, [redacted] Executive Response Team

Thank you for contacting the Revdex.com (Revdex.com) regarding your lease with Mercedes-Benz Financial Services (MBFS)We appreciate the opportunity to address your concern regarding the above­ referenced account.The accuracy of your credit bureau is our primary importance so for the month of May we suspended reporting, due to the new implementation of a new systemThis has allowed us to validate account informationThe accuracy has been confirmed, and we have resumed reporting to the credit bureaus for the following monthsThis should not affect your credit as our risk department has ana lyzed with a ll the bureaus that a value of "null" does not carry in weight in scoringWe sincerely apologize for any inconvenience you encountered as this was certainly not our intent.Please accept this letter as confirmation that a new electronic update has been transmitted to the major credit bureaus used by Mercedes-Benz Financial Services: Experian, Transunion, and EquifaxYour account is paid as agreed and currentThe AUD Control Number [redacted] is ve rification this update has been submitted to all bureaus.As this update may not show immediately, please accept this letter as confirmation this account should have been reported as, Q times over days late, Q times over days late, and Q times over days late[redacted] , we truly appreciate your patronage to the Mercedes-Benz Financial Services Should you need additional assistance, please feel free to contact me directly at [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Please keep in mind that Mercedes Benz has been uncooperative and providing poor Customer Service but also not maintaining a SAFE vehicle to Drive Mercedes Benz is Unprofessional, Unethical, and providing practice in BAD faith.Per my documentation on 06/03/2015, the vehicle has been returned in excellent condition and in Good faith! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.Attached is the MB Financial section of the Experian Credit Report dated 9-21-which is the result of their investigation of the MB Financial missing dataThe payment for May is still listed as "ND" (no data)This has significantly affected my FICO scoreI have still to receive reports from Equifax and TransUnion which will most likely have the same missing dataI have reached out to MB Financial but have not received a response [redacted]

Confirmed credit has been corrected and provided AUD control#

Thank you for contacting the Revdex.com (Revdex.com) regarding your loan with Mercedes-BenzFinancial Services (MBFS)We appreciate the opportunity to address your concern regarding the above- referenced account.*** *** it was a please speaking with you todayOn behalf of MBFS, we
sincerely apologize for any frustration you experienced when contacting us regarding an update on your accountI assure you that your experience is not indicative of the service that we strive to deliver to our customers on a daily basis.Please accept this letter as confirmation that MBFS submitted an update to the credit bureaus (Equifax, Trans Union and Experian) to reflect a principal balance of $48,Control Number *** is verification this update was submitted to all bureausPlease allow 7-business days for the update to reflect at the credit bureaus.Equifax Trans Union ExperianP.OBox P.OBox P.OBox 9556Atlanta, GA Springfield, PA Allen, TX 750131-800-685- 1-800-888- 1-800-493-1058www.equifax.com www.transunion.com www.experian.com*** ***, I know you have a choice and thank you for your patronageI sincerely hope you will continue to choose Mercedes-Benz Financial Services for your financing needsShould you have any further questions, please feel free to contact me directly at *** ***

Dear *** ***:Thank you for contacting the Revdex.com
(Revdex.com) regarding your loan with Mercedes-Benz Financial Services USA LLC
(MBFS). We appreciate the opportunity to
address your concernsIt was a pleasure speaking with you & your wife,
***, yesterday
regarding the above-referenced account. In researching your credit history with
MBFS it was discovered that on your previous account ending in *** we are
reporting a balance of $0.00, which is not a reflection of your credit limit Mr
***, we know you have a choice and thank you for your loyalty and patronage
to the Mercedes-Benz brandKind regards, *** ***Executive Response Team

*** ***
***
*** ***Thank you for contacting the Revdex.com (Revdex.com) regarding your concerns on the above-referenced Mercedes-Benz Financial Services (M BFS) accountIt has been forwarded to my attention, and we welcome the opportunity to respond to
your concerns.Our records indicate you elected to voluntarily surrender the above-referenced vehicle to Prime Motor Cars on September 26, 15; which was before the scheduled maturity date of December 12, On October 14, MBFS mailed you the attached Notice of Sale letter; which explains MBFS intent to sell the vehicle, and that the sale proceeds may not cover your premature termination liabilityAfter the vehicle sold, MBFS mailed you the attached Lease End Statement on November 17, showing an outstanding balance of $10,A breakdown of these charges is outlined in the attached Lease End StatementThe two items from the Lease End Statement you dispute with the Revdex.com are the $7,contract deficiency and $sales expensesBoth of these items are outlined in paragraph 23a of your Motor Vehicle Lease Agreement (MVLA).Additionally in your Revdex.com complaint, you raised a concern about not receiving credit for any unused milesPlease be advised according to paragraph of your MVLA, you did not purchase additional miles in excess of the base mileage amount Also stated in paragraph 13 no mileage refund is due when you are in default of the MVLATherefore, there is no refund of any unused miles.*** *** as the personal guarantor, you are responsible for paying the debt in the event of defaultTherefore, we respectfully decline your request to dismiss $7,of the charges itemized in your Lease End StatementWe desire to resolve this matter amicablyOur Deficiency Recovery Department ***is available Monday-Friday 7am-5pm Central Time to discuss payment options.We hope the information we provided has been helpful Please feel free to contact me directlyat *** if you should have additional questions or concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Unfortunately, had the circumstances been reversed, the business days that it took to receive money owed, would have included interest and late payment charges.Revdex.com made this happen! Thank You!!!will never do business w/MBFS again
Regards,
*** ***

Thank you for for your continued communication through the Revdex.com (Revdex.com) regarding your lease with Mercedes-Benz Financial Services (MBFS)We appreciate the opportunity to address your concern regarding the above-referenced account. As stated previously, we regret to learn of the miscommunication you had with Mercedes-Benz of Arlington; we sincerely appreciate you allowing us the opportunity to review your concernPlease note that MBFS is an indirect lender, which means we purchase contracts that fit our credit standards and program criteria from independently owned dealershipsAs an indirect lender, MBFS is not involved in the discussions and negotiations between a dealer and lesseeSince we are not present at the time of sale, we must accept all signed contracts as being read, and agreed to by the buyer upon execution. Below is an illustration of Section “Other Charges” of your Motor Lease Vehicle Agreement (MVLA), which outlines the vehicle turn in fee: MBFS can still offer you a payment plan if you desireThe payment plan option would be: payments for $215.32 starting September 2, If you are interested in establishing this payment plan, please contact our First Class Finish department *** *** ***, we know you have a choice, and we thank you for your patronageWe sincerely hope that you will continue to choose Mercedes-Benz Financial Services

Reviewed clients account and payment made online. Client must approve the payment amount before payment can be processedTransaction logs were pulled from client online payment made 6/30/and client approved the payment amount of $before payment was processedClient was also sent a
confirmation email with payment amount listed in emailCalled and spoke with client advising of online payment logs being pulled and verification made that client did approve the payment iao $Offer was made to client to have the payment applied towards her personal property tax $reapplied towards her 8/1/base rentAdvised client she could pay the personal property tax at a later date as long as the property tax payment was made by the end of the contractClient appreciated the gesture but declined

I spoke to Ms*** and confirmed she received the attached letter on her personal email addressMs*** was satisfied

We are making a concessionary offer to *** ***. Please see attached

For unknown reasons and outside the control of MBFS MrLaddha's name remains associated with the new registrationMBFS suggest that ** *** contact the RMVWe need written correspondence from transferee approving release of abatement/refund

I apologized to the customer for the agent charging her twice for the processing fee along with the deferral fee. Asked the customer if she wanted to leave the extra $ on the account towards principal or if she wanted a refund. The customer chose to leave
the money on the accountApologized again for the inconvenience this has caused her

Complaint: ***
I am rejecting this response because:
The response to my complaint, is not only inaccurate, it is insufficientMs.Swartz has indicated that she has researched the method of calculating the refund of a canceled, Total Loss Protection policy
Fortunately, a contract is still a law binding document, even in the great Commonwealth of MassachusettsThe response to my complaint, is the adult equivalent of, "Did so"I can support my claim with FACTS, and would be delighted to do soOn principle alone, I will relentlessly pursue this issueMy patience with this situation is waning.
Regards,
*** ***

Please see the attachment. Kind regards, Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Spoke directly with complainant and reviewed available. Both parties have agreed upon a resolution. The complainant will contact MBFS directly to complete agreed upon resolution

MBFS verbally communicated with *** *** and apologized for the inconvenience. She has been assured that a manual update has been submitted to Transunion (control number ***)