Mercedes-Benz Financial Services USA LLC

[redacted]Thank you for bringing your concerns to our attention.  We welcome the opportunity to respond.  Please be advised Mercedes-Benz Financial Services USA LLC (MBFS) is an indirect lender and cannot issue refund on warranties.  However, we have contacted MBUSA Customer Advocacy Center and provided your request.  They have instructed your case is being reviewed by [redacted].  She will contact you to discuss the refund process. You may contact her directly at [redacted].  [redacted], thank you for taking the time to share your customer experience with us.  We value your feedback.  We apologize we cannot offer any further assistance in this matter.[redacted]

I spoke to the customer, he confirmed the issue has been resolved.  The customer appeared satisfied.

Spoke with customer and provided requested documents...customer confirmed receipt of documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However,  this is something that should be covered by your finance department. Also, I made a partial payment and wish not to be billed late payment charges and I need a credit for the months that the that I was over billed prior. For the record I reached out to Mercedes Benz by calling and via email and was never contacted until Revdex.com. This has been a horrible experience with trying to resolve an issue.
Regards,
[redacted]

I spoke to Mrs. [redacted] this morning. She was satisfied with the resolution.

Customer requesting us to remove 1x30 - Will not remove as this is valid and reporting accurately

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.MBFS ignored my complaint entirely regarding the July 22, 2016, bill that I received which included the vehicle turn-in fee which I am disputing.  As I stated before, on July 15, 2016, when I turned in the vehicle I was told I was responsible for the final lease payment of $696.97.  On July 22, 2016, I received a bill stating that I was responsible for the unpaid lease payment and a vehicle turn-in fee of $595.  I filed a Revdex.com complaint disputing the $595 because this was discussed at length with Mercedes Benz of Arlington.  MBFS offered me a waiver of the vehicle turn-in fee.  This is what I am disputing and why I filed a Revdex.com compliant, but in turn, MBFS responds by offering me a payment plan for excess mileage of $1291.92 which neither Mercedes Benz of Arlington or the July 22, 2016, letter mentioned.  The original payment which I disputed was only $595, and there was no mention of this as being an item that I was "responsible for, in accordance with the terms of my lease."  I purchased a vehicle on July 15, 2016, and was told that the lease term were met with the final payment of $696.97.  Then, on July 22, 2016, I received a letter that the lease term total charges were $1291.97.  Now, I receive another Revdex.com response that the lease term charges are $1291.92.  I leased 2011 and 2013 Mercedes Benz C300s and I purchased a 2016 Mercedes Benz C300s because of the vehicle quality.  However, in 2013, I complained to Mercedes Benz USA about the horrible treatment that I received from Mercedes Benz of Annapolis, and now, MBFS is treating me in a deplorable manner.  It is absolutely unconscionable for MBFS to ask a repeat Mercedes Benz customer who has complied with two previous lease terms to pay a monthly payment AND an additional $1886.92!      
Regards,
[redacted]

Thank you for contacting Revdex.com (Revdex.com)
regarding your contract concerns on the above-referenced account.  It has been forwarded to my attention for a
response on behalf of Mercedes-Benz Financial Services (MBFS).  We welcome the opportunity to respond to...

your
concerns.
 
On behalf of MBFS, I sincerely apologize for all the
issues you encountered while attempting to register your vehicle in Alabama.  We promised and failed to provide copy of the
title as you requested on multiple occasions. 
I assure you that your experience is not indicative of the service that
we strive to deliver to our customers on a daily basis.  It was a pleasure speaking with you, albeit
the unfortunate nature of the circumstance. 
As I shared with you, thank you for your honest feedback, I assure you
that it has not fallen on deaf ears.  
 
[redacted], I know you have a choice and thank
you for your patronage. I sincerely hope that you will continue to choose
Mercedes-Benz Financial Services.  Should
you have any further questions, please feel free to contact me directly. Kind regards,[redacted]Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have contacted the attorneys yet, per your own contract with me you are not allowed to sue, only arbitration. Once again, I am not satisfied and am very disappointed with MBZ Financial.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Good Morning [redacted]yes I spoke with [redacted] and we received a letter from her on behalf of Mercedes Benz Financial. [redacted] informed me as to the reasons of why it took 3 weeks to respond back from our initial complaint stating that the payment center did not forward my certified letters to the correspondence department and that there client care center is handle by Mercedes Benz USA and that she doesn't have access to that department and that it is seperate altogether. Either way to me that is not how a corporation that bares the Mercedes Benz name and LOGO should operate. This is all under the same umbrella.  We do not accept their response nor her apology, because in our eyes its all BS. [redacted] somewhat had a rehearsed response and reason when she call us from home to all of the various and legitamate complaints against Mercedes Benz Financial Services. [redacted] did inform that she heard one of the message from me while speaking with Ilene but wasn't able to hear the rest. With to us does not make since but okay cause she should have contacted MB USA to get those conversations.  [redacted] did NOT admit nor deny that her company informed Daimler of our recent purchase which prompted them to contact me via mail and phone to seek a charged off debt which wasn't surprising and was expected! I know what I know. We still believe that this was done maliciously and with intend to try and go after me for something that is over 10yrs. old and is not valid. Daimler responded at the time we should of been hearing back from MB Financial Services. Either way that was nipped in the bud experdiciously via certified mail and at the bottom of that letter had Daimler underneathe the Mercedes Benz Financial Services company so yes it is indeed without a shadow of a doubt that they are affilitated and they alert that branch of our purchase. [redacted] also stated that she fixed the system so that the billing and correspondence information to read both names and that they system didn't allow two names and that my name has always been on the contract and that, [redacted] also said had we signed that contract with the 72 months for the term we would of been held to that. She also said that it was on the dealership to allow us to get another truck they only deal with what is on that contract. She also asked if I did a complaint on MB of Orland Park and the answer is YES they were first.[redacted] went own to say how bad she felt about this and that it should not have happened and that this could have been prevented. [redacted] said what she needed to say.  We have notified Attorney General and are working with a Virginia Luevano,Citizen Advocate for other areas of our complaint. I told [redacted] that I wasn't going to respond to this complaint because we have PROVED what we say to be true and said what we were going to say in the areas of what Revdex.com can handle and do. But we really truly believe that Mercedes Benz Financial Services did discriminatory business practices towards us and believe that it is RACIAL. Do they do this to all of their customers or is it just the Blacks. Either way to treat anyone in the manner of what they done is unexceptable to all and once again to customers with A1 credit is just not right and crazy! I don't like them nor trust Mercedes Benz Financial Services nor Mercedes Benz of Orland Park. And we are done with Mercedes Benz ALTOGETHER! they are being replaced with BENTLEY! We don't have time for their crap, we are living life right by Christ standards and choose not to deal with or be apart let alone patronize any company that does business such as the two we have mentioned and complaint about. So enclosing we will continue to make all payments on time until GOD directs us on how to terminate all business with them rather trade-in or pay off. Mercedes Benz Financial Services to us is just as Shady as all of the other finance companies if not WORST. We have nothing good to say about them. And we should NOT have been made to pay for something that we had the right to change. But they didn't do nothing but get various complaints about their negligence and questionable business practices. And like I stated before you can't say and do whatever you want to me or mine because I don't allow that and instead of me hitting you in head.... I will just hit you in the wallet. Then won't do business with you again then SPEAD THE WORD IN REVIEWS AND WORD MOUTH and my most favorite..... WRITE A LETTER AND COMPLAINT ON YO AS!! MISPELLED WORDS GRAMMAR AND ALL@! YOU GET THE PICTURE! and understand what I am saying huH cause its called the "POWER OF THE PEN IS MIGHTiER THAN THE SWORD" and I also informed NAACP! These businesses do what they want, but you don't want to do that with me. I will have them investigated in all ways and every area, this not a threat, but don't let DOLTON, IL fool you. I have family as well as friends in high places. okay so don't say that you were not warned directed at both MB of Orland Park Revdex.com#[redacted] and Mercedes Benz Financial ServiCes. We Are Not Playing we anyone nor do we have the time. So Thank you Revdex.com for your services to consumers and most of all getting them to FINALLY CALL US. UNBELIEVABLE :"(
Regards,
[redacted]

Thank you for contacting the Revdex.com (Revdex.com) regarding your concerns on the above­referenced Mercedes-Benz Financial Services (MBFS) account. We welcome the opportunity to address your concern.We apologize that you did not receive a proper explanation regarding the increase in your...

monthly sales tax. Section 12 of your contract states that "the actual total of Officia l Fees and Taxes depends on the rates in effect, the value of the vehicle and the garage location of the vehicle at the time the fees and taxes are assessed." Additionally, we regret to learn you did not receive a supervisor phone call as requested. Iassure you that your experience is not indicative of the service that we strive to deliver to our customers on a daily basis.I am enclosing a copy of the Louisiana Revenue Information Bulletin No. 16-013, which discusses the sa les tax increase, and a contract copy for your review. Your new monthly payment of $677.49 reflects the 1% increase in sales tax. We regret to learn that our system erroneously reflected a higher payment amount; a correction has been made to your account that resolves the discrepancy.[redacted], thank you for taking the time to share your experience with us. We sincerely apologize for any frustration or inconvenience you encountered as a result. We know you have a choice and thank you for your patronage. We sincerely hope you will continue to choose Mercedes-Benz Financial Services.

Hello [redacted] Per our conversation, you currently are not financed with Mercedes-Benz Financial Services (MBFS), please visit your dealership for your financing source.

Dear [redacted] It was a pleasure speaking with you today regarding your account.  I am pleased that I was able to provide a satisfactory solution to your concern.  Should you have further questions or concerns, please feel free to contact me at [redacted] Thank...

you, [redacted]

Thank you for contacting the RevDex.com (Revdex.com) regarding your concern on the above­referenced Mercedes-Benz Financial Services (MBFS) account. We appreciate the opportunity to address your concern.We regret to hear of the difficulties that our autopay system has caused...

you. Rest assured MBFS would not draft from your bank account without authorization. Our records indicate that we  have proper authorization to draft the 05/16/2016 payment of $382.92 and that a refund is not due. On 06/20/2016, you provided MBFS with a copy of your bank statement; the 05/ 16/20 16 line item shows an indication of "[redacted]" for the automatic payment. We suggest that you speak with [redacted] [redacted] regarding the transaction that you are disputing.[redacted], thank you for taking the time to share your experience with us. We sincerely apologize for any frustration or inconvenience you encountered as a result. We know you have a choice and thank you for your patronage. We sincerely hope you will continue to choose Mercedes-Benz Financial Services.

Please see attached letter showing zero balance

Thank you for your continued correspondence through the Revdex.com (Revdex.com) regarding yourconcerns on the above-referenced Mercedes-Benz Financial Services (MBFS) account.  We welcome the opportunity to address your concerns again.  Allegations of deceptive business practices are taken very seriously at MBFS.  Once allegations are made known to us, we investigate with the utmost due diligence.We regret to learn of your dissatisfaction with the terms of the motor vehicle lease agreement (MVLA) that you executed June 20,2013, at Mercedes-Benz of Oakland. Based upon your rejection to our December 31, 2015, response, it appears you visited more than one dealership at the time to find the best deal that was suitable to you. As stated in our response that you rejected, MBFS is an indirect lender; which 'means we are not present at the time of sale. Therefore, we must accept all signed MVLAs as being read, understood, and agreed to by the lessee upon execution.[redacted], we have concluded our investigation into your allegations.  We find no evidence that MBFS acted deceptively.  We apologize we cannot offer any further assistance in this matter.  As a reminder, you owe a balance of $7,049.21 to MBFS.  We desire to resolve this matter amicably.  Please contact our Deficiency Recovery Department at [redacted]  Monday-Friday  7am-5pm Central Time to discuss payment options.

Please see attached response letter. The attached documents have been emailed to [redacted] and Safe Lease per our customer's request [redacted]Thank you for contacting the Revdex.com (Revdex.com) regarding your lease with Mercedes-Benz Financial Services (MBFS). We appreciate the...

opportunity to address your concern regarding the above-referenced account.We regret to learn of the difficulties you experienced with your account. We sincerely apologize for any inconvenience or frustration you encountered in these difficult times as this was certainly not our intent. Please know that your experience is not indicative of the service that we strive to deliver to our customers on a daily basis. We have taken each of your comments and placed them in the hands of those that can act on improving the overall experience for all MBFS account holders. Attached is the information you are seeking to provide Safe Lease. We know you have a choice and thank you for your patronage. We sincerely hope you will continue to choose Mercedes-Benz Financial Services. Should you have any questions, please feel free to contact me at ([redacted].Kind Regards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
How can I forward this to the right MBUSA? Would I have to begin a new complaint?
 
Thanks

Thank  you  for  your  correspondence  to  the  RevDex.com  (Revdex.com)  regarding  yourconcerns on the above-referenced Mercedes-Benz Financial Services (MBFS) account. We welcome the opportunity to address your most recent...

concerns.We sincerely apologize for any inconvenience you experienced with being able to view how your payments were allocated on the MBFS website and failing to get a response to your multiple emails. I assure you that your experience is not indicative of the service that we strive to deliver to our customers on a daily basis. We shared your feedback and our findings with the leaders directly involved to positively improve the overall experience for MBFS account holders.Per your request, this letter is to confirm there currently is a credit on your account for$558.01. This amount satisfies the full payment for $517.01 due June 13,2016, and a partial payment for $41.00 due July 13, 2016.Ms. Perez, we know you have a choice and thank you for your patronage. We sincerely hope you will continue to choose Mercedes-Benz Financial Services. Should you require any additionalassistance, please feel free to contact me directly at [redacted].