Mercedes-Benz Financial Services USA LLC

While we regret learning of your mechanical issues with your Mercedes-Benz ML350W2, we appreciate being advised of the situationPlease be aware, however, that MBFS is a leasing and financing company and is not qualified to respond to concerns regarding the design or performance of the
vehicles we financeWe respectfully request you resolve your dispute regarding your vehicle with Mercedes-Benz USA (MBUSA)I have forwarded a copy of your correspondence to the MBUSA Client Assistance Center and a representative should be contacting you shortlyOr you may contact MBUSA directly by calling *** ***, dial option 4, and then option
Please be aware, however, that MBFS is an indirect lender, which means we purchase contracts that fit our credit and program criteria from independently owned and operated dealershipsAs an indirect lender, MBFS is not involved in the discussions and negotiations of a dealer with the buyer or lesseeAnd since we are not present at the time of sale, we must accept all signed contracts as being read, understood, and agreed to by the customer upon execution
I have enclosed a copy of the contract which highlights your obligation to MBFS and recommend that you continue to fulfill that obligation in order to avoid negative impact to your creditIn addition, if the vehicle is returned, the unit will be sold at auction and auction sale proceeds will be applied to the balance owed and any deficiency will be pursued by MBFS
*** ***, we apologize we cannot offer any further assistance in this matterWe want to thank you for taking the time to share your customer experience and value your feedbackWe sincerely hope that you will continue to choose Mercedes-Benz Financial Services

*** ***: While I responded to your original Revdex.com complaint and referred you to the applicable section of your Motor Vehicle Lease Agreement that describes how we would arrive at a contract deficiency amount, you are correct that I did not provide you with the exact calculation for your $7,contract deficiency. My experts who hold this knowledge is not in the office today. I will consult with them next week and provide you a more specific answer at that time.*** ***
*** *** *** *** *** ***
***

RevDex.com:
The business says they are unable to withdraw the complaint which is false They were unable to explain how the higher amount was calculated, and offered no consideration for the signed lease end document I have which shows the correct amount owed They offered no response to the fact that while I was in the middle of disputing the amount I was sent to a collection agency without notificationMercedes Benz Financial obviously has no interest in helping me or settling the case I will be filing a complain against the dealership as well
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am elated to have been assigned reps *** &
***They were both patient and kindThey listened to my concerns, understood my frustrations and we stern about finding a resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your continued correspondence through the Revdex.com (Revdex.com) regarding your lease with Mercedes-Benz Financial Services (MBFS)We appreciate the opportunity to address your concern regarding the above-referenced account. We attempted to contact you via telephone to discuss your complaint regarding the vehicle turn-in fee on the above-referenced accountWhile we regret to learn of your dissatisfaction with the vehicle turn in fee on your lease end statement, we must adhere to the terms and conditions of your contractThe disclosure of the vehicle turn in fee is located on the front of your Motor Vehicle Lease Agreement (enclosed) under the Consumer Leasing Act Disclosures in Section 3, entitled Other ChargesIt is mentioned again in Section 22a, entitled Return of Vehicle, which states if you do not purchase the vehicle at the end of the lease you agree to return it to MBFS and pay any unpaid amounts due under this lease, including a vehicle turn in fee. This fee is contractually agreed upon as payable at lease-end to ensure partial coverage of the disposition costs incurred by MBFS, and may only be negotiable in conjunction with other lease-end loyalty programsTherefore, MBFS will not waive the vehicle tufee, and the total amount due on your account is $631.55, which includes $turn in fee and Total Tax dueTo make payment arrangements, please contact our First Class Finish Department at *** ***. *** ***, we hope this information is helpful and would like to thank your for patronageWe sincerely hope that you will continue to choose Mercedes-Benz Financial ServicesShould you have any questions, please feel free to contact me at ***

Attached is the response for *** *** ***

We have been in contact with *** ***, we are working with him to do an extension on his accountWe are waiting for documents to assist in customer request for assistance

MBFS responded to *** ***'s concerns on June 28, 2016. Delay in account processing was due to missing documentation from his dealership, *** *** was not notified until he contacted the dealership and contacted MBFS via social media. MBFS granted a 1st payment deferral free of cost
to *** *** to assist. This offer was accepted by *** *** and was processed accordingly. This was communicated to him via phone conversation on the same day, he was satisfied with this resolution.Please feel free to contact me should you have further questions or concerns.*** ***Executive Response Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Mercedes-Benz Financial Services (MBFS) spoke directly with the complainant and resolved all issues satisfactorily.

Hello, This complaint was filed incorrectly against Mercedes-Benz Financial Services (MBFS); our records indicate the complainant is not an MBFS customer. The Complainant should have filed the complaint with Mercedes-Benz USA (MBUSA), the manufacture of the 2009 C300 in question....

MBUSA will be able to assist the customer with any vehicle-related issues further, and product recalls.Best regards,[redacted]Executive Response TeamMercedes-Benz Financial Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Please see the attached response letter.Kind regards, [redacted]Executive Response TeamMercedes-Benz Financial Services

Thank you for contacting the Revdex.com (Revdex.com) regarding your lease with Mercedes-Benz Financial Services (MBFS). We appreciate the opportunity to address your concern regarding the above-referenced account. While we regret to learn of the miscommunication you had with...

Mercedes-Benz of Fort Lauderdale, we sincerely appreciate you allowing us the opportunity to review your concern. Please note that MBFS is an indirect lender, which means we purchase contracts that fit our credit standards and program criteria from independently owned dealerships. As an indirect lender, MBFS is not involved in the discussions and negotiations between a dealer and lessee. Since we are not present at the time of sale, we must accept all signed contracts as being read, and agreed to by the buyer upon execution. As a result, we respectfully decline your request to waive the vehicle turn-in fee. [redacted], we hope this information is helpful and would like to thank your for patronage. We sincerely hope that you will continue to choose Mercedes-Benz Financial Services. Should you have any questions, please feel free to contact me at [redacted].

Thank you for your correspondence to the Revdex.com (Revdex.com) regarding your concerns on the above-referenced Mercedes-Benz Financial Services (MBFS) account. We welcome the opportunity to address your concerns.While we regret learning of your vehicle issues, we appreciate...

being advised of the situation. Please be aware, however, that MBFS is a leasing and financing company and is not qualified to respond to concerns regarding the design or performance of the vehicles we finance. We are disappointed to hear that you have not received a response from your Mercedes-Benz USA (MBUSA) Case Manager. I have forwarded your correspondence to the MBUSA Client Assistance Center and have requested a representative contact you for an update on your case. We respectfully request you continue to resolve your vehicle dispute with MBUSA. Should you wish, you may contact MBUSA directly by calling [redacted].Regarding the status of your MBFS account, our records indicate that you returned your vehicle on May 16, 2016, as a voluntary surrender. For your convenience, I have enclosed a copy of your lease-end statement which includes the breakdown of your outstanding balance of $1,068.55. Should you have any questions about your statement, please contact our First Class Finish Department at [redacted], thank you for taking the time to share your experience with us. We sincerely apologize for any frustration or inconvenience you encountered as a result.  We know you have a choice and thank you for your patronage. We sincerely hope you will continue to choose Mercedes-Benz Financial Services.

I spoke to Mr. [redacted] on 5/11/17 to advise I can provide a copy of the contract and breakdown of charges which is dated 8/4/15. He confirmed he has copies of all documents. Mr. [redacted] will contact the attorney's office handling his account.

I have passed [redacted]'s comments to [redacted], a supervisor in our Remarketing department, who is attempting to contact [redacted] to clarify any confusion and further explain our end-of-lease process.  Part of the reason agents give [redacted] a different amount is because they are...

anticipating, with [redacted]'s input and their best educated guess, when the new car will arrive in order to determine how many months will be owed on the existing vehicle; which is past its schedule maturity date.  [redacted], once you read this response, please know that [redacted] will be exclusively discussing your account with you moving forward until we can resolve the matter on this existing car, and the dealer can deliver your new car.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I did not get my car from Mercedes Benz Ft. Lauderdale.  I leased my car from MB Westwood , MA.  The fact that you are an indirect lender doesn't limit your liability.  Your'e in business with the leasing company and they represent you and vice versa.  It's unacceptable that your business partner misrepresented the facts and you are basically saying "hey, we have to go by whatever lie you were told because you can't prove it other than saying it happened".  If MB Westwood was the one charging me I would contact them but you're charging me.  I would like to be put in contact with the next level of management and I would like to speak on the phone to someone.

Daimler Financial did recognize and offer to assist, we are unable to finance engine repair/replacement at 100%. We cannot offer any more assistance with your concerns. We encourage you to pursue your warranty dispute with the manufacturer.