Meritage Homes Corporation

Revdex.com, Meritage Homes warranty clearly discloses we do not warrant landscaping or irrigation systemsAll work performed to date regarding his landscape/irrigation has been done as a courtesyWe understand the complainant is not satisfied with our efforts, however this is not a warrantable matter We do consider this matter resolved and no further action will be takenBest regards, Meritage Homes Corporation

Revdex.com,The homeowner reached out to us concerning driveway cracksDuring his one year workmanship warranty period, a warrantable crack repair was made on the front of the driveway along the street This was completed and signed off by the homeowner on 3/15/16.Concrete cracks are non-warrantable after the expiration of the one year workmanship warranty period base on the homeowners close of escrow of 5/20/15.Due to heavier than rainfall during the spring and summer 2017, the ground water table raised quite substantially Meritage Homes understands his frustration, however, this is beyond our control or responsibility.The homeowner has been notified verbally, emailed and was sent an analysis report that this is a non-warrantable issueThe homeowner has a remaining warranty which is structural only, years and monthsWe respectfully decline his request for unwarrantable driveway repairsRegards,Meritage Homes Corporation

Revdex.com, Our service team emailed the complainant as a friendly reminder of our repair date scheduled for November 28th, The complainant cancelled the appointment, we then rescheduled repairs of her request for December 6, The complainant cancelled this appointment as well due to the cold weatherOur agreed upon repair is to rescreen and cost the hardwood onlyThe water damage appears to be from the pets water bowl, this is not covered by the terms of the warranty I have attached emails showing the complainants request to cancel both appointments as well as our service teams cleat explanation regarding repair and non warrantable items Meritage has acted in good faith and attempted to complete the repairsIf the complainant does not allow access, we will consider this matter resolved Best regards,

Revdex.com, Our team has gone above and beyond to service the complainantOur records indicate that all warrantable concerns have been addressed, therefore we do consider this matter resolved Best regards, Meritage Homes Corporation

Revdex.com, Meritage understands the customer is not happy with their oven, however the oven itself is not defective, is performing as intended and functionalWhirlpool warrants their products directly and Meritage acknowledges that they did inspect the unit and as a courtesy replaced the fan to satisfy our homeownerThe warranty provided to the homeowner by Meritage does not warrant appliancesMeritage respectfully declines their request for replacement or reimbursementIf the homeowner wishes to pursue this matter further, they will need to continue to work with Whirlpool directlyBest regards, Meritage Homes Corporation

Revdex.com, We regret that the complainant remains dissatisfied, however we delivered the home in accordance with the contract that clearly detailed all included optionsWe trust that she will enjoy her new community Best regrads, Meritage Homes Corporation

Revdex.com, Meritage Homes position in this matter remains the sameWe do wish to clarify, the homes structural warranty expires on their year anniversary which takes place this year, Meritage considers this matter resolvedBest regards, Meritage Homes Corporation

Tell us why here...Revdex.com, Meritage records indicte all repairs have been completedBest regards, ?

Tell us why here...Revdex.com, Meritage stands behind our contractual right to liquidate the earnest monies in accordance with the purchase agreement, willingly entered into by the complainantWe appreciate their concerns and decision not to exercise our courtesy offer; therefore we wish them the very best in their search for a new homeMeritage Homes does consider this matter resolvedBest regards, Meritage Homes Corporation

Meritage Homes respectfully declines the customers request as stated within our previous communicationNo further action will be taken in regards to this matterBest regards, Meritage Homes Corporation

Revdex.com, Our team did close out the last warranty request we received after we attempted to reach the complainants by phone on four different occasions as well as by testWe did make contact last week and open a courtesy request to honor our year end courtesy repairsWe expect to resolve this matter shortly Best regards, Meritage Homes Corporation

Revdex.com, Our team is reviewing the circumstances regarding this matter; we will require more time to respond to this complaint Meritage Homes

Revdex.com, Meritage Homes maintains we delivered the floor that the buyer selected during the design center appointmentWe have as a courtesy cleaned the floor We do consider this matter resolved and no further action will be takenBest regards, Meritage Homes Corporation

Revdex.com, Meritage cannot commit to any repair until we have the opportunity to inspectPlease ask the complaintant to contact our warranty department as our attempts have not been responded to Best regards, Meritage Homes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for meritage homes to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Meritage does seem to finally want to resolve a few things, only after I contacted the Revdex.com.During my correspondence with them, we had another significant water intrusion This time, it was into the master bedroom The carpet was saturated in the corner of the room and it was discovered that water was leaking down from a defect in the roof Turns out, that part of the roof decking was omitted, leaving a place where there was only tar paper and shingles, no roofing OSB decking.Meritage has been guarded and slow in getting this item, and others fixed We were told they would come out and have it fixed We wait around all day Nothing I leave two messages with the contact person, only to get a return call at 6:30pm saying they wouldn't be able to come out that day Both the point person and the local worker from Meritage told us, that it would be addressed that day Yet again, nothing So water continually leaks into the house while we wait for them What is our time worth? We wait around all day only to be no-showed? Instead, we get an email trying to blame us for why they wouldn't come out like they promised.Meritage finally comes late the next day, and we are given a time-frame of how long it will take 2-days Well, it is going on days and it is still not fixed Parts of it (of this latest water intrusion) have been addressed, but we are still waiting for Meritage to do what they said they were going to do Meritage will send us a detailed game plan of what is going to be completed, and by whom It sounds great However, the MO is to not be able to follow their own schedule Meritage is mostly concerned about covering themsleves legally, rather than doing what is best for the homeowner, and fixing the problem in a timely and CORRECT manner We are given excuses of weather, however, we have multiple days of weather in the 60's and no one is at our house working We have kids sleeping in one room, we are displaced out of our room Our kids are young, and their sleeping patterns are significantly impacted with all of this Still, we wait.At this point, I think it appropriate for Meritage to compensate us for our time I think it appropriate for Meritage to buy back this house, or pay us for every hour that we have had to continually beg them to fix things correctly It has turned into a full time job We already have responsibilities and four kids We have notified Meritage of all of these issues for months They never fixed most of the issues and instead told us things were installed correctly If that was the case, why are they fixing them now? It is not to have water raining down out of the oven hood, but that is what they told us It is not to have water pooling on the window sill of windows They tried to blame our whole house humidifier We don't have a whole house humidifier Water was leaking into the attic for months, and they didn't want to investigate to see what issues that created Turns out that NONE of the pipes coming out of the roof were ever sealed! All of them were an issue, according to the worker who came to fix things I asked multiple times Now they want to do air sampling Air sampling (according to their own IH) is ineffective this far after the event I get the feeling they know this, and are just trying to protect themselves.I am asking for Meritage to buy the house back and compensate us for all of the improvements we have made Lemon laws are designed to cover things like this Meritage has failed to properly fix items after many failed attempts It is not one issue It is not just one problem they have mislead us on It is many items that they have not fixed correctly, ignored and been negligent on They were informed of all of these water issues, and the impact it was having on us, and they did nothing If they are confident in the quality and safety of this house, they can own it Because of the many issues, we have not been able to move forward We can't even sell the house because they take so long to fix things Our master bedroom is torn apart We wanted to be out of this house (selling it) by now, but can't even list it because of Meritage's slowness We have another house that we would love to make an offer on, yet can't because our own house isn't and can't be listed on the market.When is enough enough? When is Meritage held responsible for building a house with so many issues, refusing to fix the issues, and fixing some of the issues incorrectly multiple times? We have done our part We have put in warranty requests multiple times Meritage ignored them Having four significant water intrusions that they ignored and/or wanted to turn a blind eye to, has had an affect on my family This is unacceptableAgain, I am asking Meritage to buy back this faulty house I appreciate any help you can give in this area Sincerely, [redacted] *

The representative from Meritage Homes did contact me, we are still trying to resolve all issues with the houseThe representative seems to be taking his time with the possible mold concern! I am finding it difficult to make appointments that are feasible for the both of usSo, as of right now, nothing has been resolved and this is a continuation of the situation that I have been for two years now and I really don't believe that all of the concerns will be resolved, since Meritage Homes has so many customer service complaints onlineLastly, the representative is very disrespectful and will not call ahead to verify an appointment to make sure someone is home or if it is a good time to show up at the home and will show up unannouncedI am a very dissatisfied home owner of Meritage Homes because of this!

Revdex.com, Meritage homes received a warranty claim from the customer on the same day this complaint was enteredWe do acknowledge the possibility that a former employee may have began review of the claim prior to it actually being submitted to our organizationWe will resolve all warrantable matters as quickly as possible and have already made contact with the homeowner Best regards, Meritage Homes Corporation

Revdex.com, Meritage Homes is in the process of reviewing the warranty history of this home and the details shared within the complaintWe will reach out to the customer and respond as soon as we have all of the details neccessary to do soBest regards, Meritage Homes Corporation

Revdex.com, Our team is working directly with the homeowner, have reached out to the [redacted] and presented the paperwork to the homeowner for necessary signatures and we are working to complete the repairs as soon as possibleBest regards, Meritage Homes