Meritage Homes Corporation

Revdex.com, Meritage has scheduled an onsite meeting to further discus the homeowners concernsAgain, we did not assume responsibility of the Legendary homes but will administer their warranty and work with the customer to the best of our abilityWe apologize for the delays and hope to resolve this matter very soonBest regards, Meritage Homes

Revdex.com, Meritage Homes has met with the homeowner and thoroughly reviewed his concerns As noted in our initial response, we have not had any contact with the homeowner in over a yearUpon inspection of the window by both a Meritage warranty representative and our window contractor it was determined that the windows weep holes were blockedThis caused water to build within the sill and resulted in the visible moldOur team cleared the weep holes, tested the windows and noted the issue was resolvedWe are checking the interior frame around the window to ensure it is dry and will reassemble the sill as well as caulk and paint the sillAll of this is being performed as a courtesyMaking sure window weep holes are clear and free of debris is a homeowner maintenance responsibilityMeritage bears no responsibility to perform the testing or repair of the window in questionOur team did recommend to the homeowner that he clean and test all of his remaining windows in the home and review his homeowner manual for recommended routine maintenance Other than the courtesy repair noted above, Meritage does consider this matter resolved Best regards, Meritage Homes Corporation

Tell us why here...Revdex.com, The complainant did elect to terminate her contract, stating financial concerns related to option pricing and deposits*** *** contract was accepted on 12/4, and was outside of the *** *** *** therefore was not eligible for an earnest refund
This was communicated to her prior to completing her cancellationWe respectfully decline her request for reimbursement Best regards, Meritage Homes Corporation

Revdex.com, Meritage Homes met with the customer and listened to his concernsThe countertop he claims was damaged at the time he purchased the home was in fact not damaged at allOur team explained that this item was not covered under our warranty. The countertop is made of Marlana; a
man-made “marble like” that is fairly easy to repair. As a good-will gesture, Meritage did offer to repair the countertopUnfortunately the customer refused, insisting that the countertop be replaced and claimed the top was part of his original walkHe demanded we provide him copies of all documentation as it related to his closingMeritage again met with the customer and provided him a copy of his walk list (very specific) along with a copy of the homeowner’s manual which clearly explained this item is not a warrantable repairAt the end of the meeting the customer became very angry and therefore our team removed themselves from the situation. Revdex.com, we trust you will agree Meritage handled this matter in a professional manner and offered repair of a non-warrantable item to satisfy our customerThe repair was refused therefore we do consider this matter resolvedThe customers walk list is attachedBest regards, Meritage Homes Corporation

Revdex.com, Meritage Homes performed an inspection of this home last month and found that the windows and trim throughout the exterior were not maintained since the home closed in leading to water infiltration and rotting wood trim. This home is located in Colorado, an area known
to have long periods of inclement weather Homeowner maintenance to the exterior structure is an important part of caring for your home.Our team did explain this in detail to the complainant. Based on the inspection, the flashing was properly installed; therefore it was determined this is not a warrantable item and the claim was closedNo further action will be taken in this matter.Best regards,Meritage Homes Corporation

Revdex.com, Meritage Homes has offered a fair and industry recognized solution to address the concerns of the complainantWe remain willing and able to make the warrantable repairs and only require the cooperation of the complainant in the form of access to their home to complete the repairsWe ask that the complainant review their Meritage warranty guidelines and contact our Phoenix warranty team directly to discuss any concerns they may have We appreciate the Revdex.com's support in encouraging direct communication to resolve this matter Best regards, Meritage Homes Corporation

Revdex.com, We understand and empathize with our customers desire to make changes to the contract and the home under constructionHowever, the changes are significant and although they may appear easy to the customer, their are costs and delays associated with the changes. For example, changing the stove would require additional electric circuits and possibly an additional panels well as potential modification of the gas lines, etcWe build production homes with pre-negotiated pricing that allows us to deliver an energy efficient, quality built home at a fair cost to our customers. This is why we inform our customers to make their décor selections within a certain time frame to minimize the need to re-bid, redraw plans and re-submit for permits. Revdex.com, Meritage has gone above and beyond to meet our customers needs by allowing the late change to the homes exterior (adding stone) and absorbed the contractual costs associated with it as a courtesy, not a favorWe look forward to completing the construction if their beautiful new home and trust that they will enjoy it for years to comeNo further action will be takenBest regards, Meritage Homes Corporation

I couldn't accept the solution from the Meritage as the issues are still pending to get resolvedApart from the sewage which was a horrible nightmare for a new home buyers with kids especially with the newborn, again had problems with AC, Master bath, replacing showes and the funny part the glass company did half and asked us to wait for a week to days to get the remaining glass hook and the master bath Mirror ?AC was not working which we couldn't realized at firstIt took days to get it repaired in this hot days after complaining, which was supposed to be an emergencyIt was again a big trouble for the new born, who got the heat rashes all over his body, which we are feeling painful for all this for himThe technician guy reported that the connection was missing, which was very awful reason and they replaced it with night by pulling unclosed homes connectionI am not against any one here either with builder or Meritage , the problem that we were facing was so distributing and my wife n my self had to argue for these mess n discomforts by MeritageShe insisted me not to take Meritage initially by reading other reviews , it was me insisted that Meritage have good brand value n make good homes It all came in opposite directions Also on the master Clauset there is pipe that comes and is covered , this is not at all in the plan We definetely need a bigger compensation for these in excusinle issues .Again, after days of closing they aren't still working on the mistakes which they madeWe couldn't use the Master bath sinceI counn't understand what's going on with my homeAfter all for these issue being known, they made us to close the house so early promising they will fix everything in a week or I could upload the photos if the things how they left half done

Revdex.com, Our team in in the process of reaching out to the homeowner to further inspect their concerns Best regards, Meritage Homes

Revdex.com, All monies deposited with Meritage Homes during the contract are considered earnest depositsThe customer elected to cancel after the day finance contingency period, after their outside lender supplied conditionsThey refused to sign the cancellation notice because we would not approve a deposit refundWe issued a default, and cancelled the contractMeritage acted in accordance with the contract and do hereby consider this matter resolved Best regards, Meritage Homes Corporation

Revdex.com, Meritage Homes has completed the inspection we agreed toWe have camera shot the drain lines and discovered a belly in the line that most likely has not had any effect on their yards drainage, nevertheless we will be clearing that and tying in the gutters they installed as a courtesy. We will also bring the drain lines to a curb cut so all water is placed into the street that flows from the roof of their homeThe complainants have agreed and scheduled the work to take place next week

Revdex.com, Meritage Homes has reached out to our homeowner and apologized for the lack of communication on our partUnfortunately, the departure of a team member caused a breakdown in our service to our homeownerWe are in the process of resolving her warranty items and expect to have them
completed this weekWe appreciate the opportunity to make a better impression. Best regards, Meritage Homes Corporation

they have not spoken to me and all the calls have not been answered a repair business was sent to check the problem and he stated he could repair it as soon as Mertiage gave the go ahead but he felt they would not since that was the way did did businessThey would have him check the home and then never call him back

Our team has met with our customer and will have a batter understanding of their concerns shortlyWe will respond soon Thank you! Meritage Homes Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We feel strongly that it was Mertiage Homes responsibility, as a developer of this community, to inform buyers that telephone, internet, and cable connectivity was an ongoing issue. I was informed by *** *** *** Vice President of Meritage Homes on Thursday, September 18, via a phone call, that Meritage had been trying to obtain service in their model home offices at *** ** *** since April 2014. Since this was an obvious problem for Meritage's on-site sales office, it would obvisiously be a problem for homeownersSince Meritage knew of this problem and did not disclose this issue to us or any other homeowners (or potential homebuyers) we feel that this was a breach of good faith and poor business.
We understand that convincing *** to connect the development will be difficult for Meritage, however, it will be even more difficult for us as a single home owner to provide the needed pressure to ***Therefore, as Meritage failed in their duty to inform homeowners it is now their responsibility, as the developer of this community, to bring to bear all pressure that a National Builder and Community Developer can to persuade *** to fix this problem in a timely manner
To sum it up, why would anyone buy a new home in this community when their is no telephone, internet or cable? All we are asking is for Meritage to follow through as a land developer/homebuilder and provide it's homeowners with the option of ***, as promised when signing a contract and paying for a new home. We are asking for weekly written updates to show the progress
Regards,
*** ***

Revdex.com, Meritage Homes did respond directly to the complainants letter on behalf of our CEO weeks agoThe reason provided by the complainants for cancelling their contract to build a home do not entitle them to a refund of the earnest monies but rather forfeited the funds as liquidated
damagesWhile Meritage has no obligation or responsibility for the development of any adjacent properties to our community we have provided all current and prospective residents that have expressed interest in the *** *** Apartments with information provided to us by the developerThe following is an excerpt from the letter provided from the *** *** Apartments; The *** *** Apartments project is new construction of a 264-unit family apartment
community located at Cosmopolitan Circle and Vienna Street in Parker, ColoradoThe project
includes a mix of one, two, and three bedroom apartment homes
The *** *** Apartments is not a Section Project-Based Rental Assistance propertyIn addition to the residential buildings, the project will include a fully furnished clubhouse (leasing
offices, resident lounge, business center, game room, and fitness center), heated outdoor saltwater
swimming pool, playground, and approximately garages and carports (in addition to
open parking spaces on site)
More information regarding this planned community can be obtained by contacting the city planning departmentMeritage stands behind our community and we continue to both sale and build beautiful homes for families excited to own The complainants exercised their righto cancel and Meritage exercised the right to retain the earnest monies as liquidated damagesNo further action will be taken in this matterBest regards, Meritage Homes Corporation

Our team has reached out to the complainant whom has yet to return our calls.We would appreciate your assistance in reaching out to the complainant and asking that they contact MrDane A*** at ###-###-####. Thank you, Camille N*** Vice President -
National Customer Relations| O: ###-###-#### | F: ###-###-#### | www.meritagehomes.com

Tell us why here..Revdex.com,Meritage Homes spoke directly with the complainant and their legal counsel regarding this matter on several occasionsThe complainant has expressed a desire to cancel not only this contract, but their original contract at a different community for varied reasonsThe first
reason was because her husband worked in oil and gas and they were concerned about his job and they wanted their deposit backWe explained if they wanted to cancel based on job loss, she would need to provide proof of the loss and at that point we could refund her earnest moneyThe complainant was unable to provide the documentation.At a later date, the complainant requested cancellation due to a window that did not match an artist rendering and alleged construction quality issues that were not brought to our attention, thereby denying Meritage the opportunity to discuss or resolve her concernsThe complainants’ attorney contacted us; we cooperated and expressed our desire to work with her offering a more than fair resolution including changing the window, offering a new home site and/or home plan or crediting her earnest monies towards a future purchase at any Meritage community for up to a yearThe complainant’s attorney agreed that our offer was fair and beyond courteous and recommended that his client accepts one of our three offers.The complainant viewed several home sites and plans available within the original community, eventually deciding she would like to build in a different community, *** ***The complainant requested that Meritage honor the original pricing and incentive provided many months before when she originally bought in the *** communityMeritage agreed, the contract was written and we began the due diligence of honoring her contract.Revdex.com, Meritage believes we have gone above and beyond to establish and maintain the best customer service we could for the complainantsWe have offered compromises, exceptions and spent numerous hours speaking with both the complainant and their attorney to reach a mutually beneficial resolution The complainant has no legitimate grounds for cancellation with refund of depositsWe respectfully decline their request and trust the Revdex.com will agree with our final decision.Best regards,Meritage Homes Corporation

Tell us why here
Revdex.com,
Our team reviewed the complainants concerns and has determined their request that we extend their structural warranty is outside the parameters of their New Home Warranty provided to all Meritage homeowners Their homesite soils called for additional
lot preperation Our warranty can be summarized as follows; one year workmanship and materials, two years functionality of major mechanicals, ten years structural from your close of escrow date. Our robust warranty is transferable to subsequent ownersNo additional warranties were implied or grantedWe did meet with and review their concerns prior to their closing escrow on this home and therefore, consider this matter resolved
Meritage empathizes with the complainants concern for their elder relatives who will reside with them and utilize their basement bathroomThe bathroom was constructed per plan with a bathtub; however as a gesture of goodwill, we have offered to remodel their bathroom based on a mutual understanding of the warranty set forth aboveUpon their acknowledgment of the warranty provided, we will remove the existing bathtub and install a shower that will better suit their needsThe remodel will, of course, be warranted as noted above
Our team awaits their written acceptance of our offer and acknowledgement of their warranties. We would appreciate the Revdex.com’s assistance to secure their acknowledgment
Best regards,
Meritage Homes Corporation

Revdex.com, Meritage Homes agreed to make the necessary repairs to the complainants home on January 18, 2017. At no time have we ever declined to perform these repairs or proposed a "Band-Aid" repairIn fact, the repair process is extensive, costly and can take several days, for this
reason we requested access for a full week The complainant was responsive and asked for time to consult with his wife to determine when they could make their home accessible to us. We advised him we needed a three week notice to coordinate our trade partners and begin repairsThe start date he requested was unavailable, our warranty team provided him with a few alternate datesAt no time was Mr*** led to believe that we would not make repairs, we only require his cooperation to coordinate the repairsWe stand behind our offer and will continue to reach out to him in hopes that we will come to an agreement soon Best regards, Meritage Homes Corporation