Michael & Son Services Inc

Todd was fantastic throughout the installation of our new heating and air conditioning system

I want to commend the excellent service I received from plummer T, S*** he was prompt clean and completed the job in and excellent time frame

Professional, on time, clear about the work/costs and options

Michael & Sons always does an excellent job on my Plumbing , Heating and Air Conditioning Just had my water heater replaced and Neil Hwas very courteous , polite and a credit to his professionHe advised that my heater was not hooked up correctly when the house was built that builder contractor had used the incorrect fittings on the water heaterI would not trust anyone but Michael & Sons for all my HVAC , Plumbing and Electrical needsand I am hoping that they branch out to Florida, as I have friends there that are in need of an honest and trustworthy and reliable contractor such as Michael & Sons

Nate H from Michaels and Son Services was amazing He was prompt He explained what he was going to do and what our options were He was polite and courteous It was just an amazing experience Highly recommend

David G., the service tech ( electrician ), was quite knowledgeable and certainly professional in his demeanorHe was able to communicate effectively in explaining all of his pending duty/service for my repairHe was approachable, friendly and invested in doing a good jobI was greatly appreciative of the repair job that he didHis approach to service was extremely generous and efficientI would seek him out for any other electrical repair needs and would recommend him to others

Thank you for the reply of our customer ** ***It does not appear we are convincing our customer that the concern she is having is beyond our controlAll the work requested from Michael & Son Service is complete and workingwe have been paid in full and are not responsible for any insurance claims or pay offs.
We are asking that this matter be closed based on the fact that we are in no way creating or responsible for her current claim or conditionShe has been provided constant help from us by way of taking time to give her Insurance company State Farm all the break downs we can to support her claimMichael & Son Service Inc do not break out our pricing we are a flat rate only service company so we can only provide them with an approximae cost it is to their (state Farm ) discretion to determine how they will pay their customer.
Again, I thank you for the many replys we have been offered to assist this customer but we are asking to be removed from this concern as all the work requested of Michael & Son Service Inc has been paid in full and completed and working to the customer satisfaction

I called Michael and Son to help clear a drainage line at my home Their technician, John M***, was excellent! Professional, personable and did a super job! I would highly recommend Michael and Son and John to anyone!

Thank you for allowing
us to respond to our customer's concernThis is an insurance claim, all matters
should have been resolved with his insurance company., which we have all final
payments and concerns resolved with the exception of the balance due that the customer is aware ofWe did call *** *** personally and discussed
with him what we replied above in regards to him contacting his insurance
companyIn regards to him not being able to communicate with us,we in fact
called and communicated with him and did answer his concerns regarding his
content lossIn addition he was also in contact with *** *** which
handled all of his contents to discuss the matter with himNone of the parties
have agreed to pay him beyond his insurance carrier If you have any
further questions he should contact his insurance agent for any other
unresolved matters.
Communications:
M&S has emails
and personal office visit along with phone callsThe most recent by Vance on
Thursday May 28th 2015.
*** have multiple
emails and also agreed to multiple phone calls made to the customer and emails
are documented on file
Serve and Beyond the
Call of Duty when involving several other companies:
M&S provided a
lock box to avoid customer's having to go back and forth in their home
When keys were
misplaced we paid for re-keying the locks (Keys were never lost one of the
other companies worker left with the keys in his pocket)
We listed everyone's
pricing and job assignment on the initial estimate sheet.
All invoices were
separated by each company and paid directly from his insurance company to each
of those companies.
We understand that the insurance company has paid for all his losses and concerns dealing with the fire damagesMichael and Son did not contract any of these companies outside of one other company that we typically use all the time.
The insurance company and the customer were working close together to deal with the concern to close this matter and to this date we still have an outstanding balance owed to us of approximately $2,We are clear that this concern has been concluded and no further action is required from Michael and Son Services Inc or any of the other listed contractors that was at his home

Shaw was very helpful and informativeHe was on time and very professional.Great service

From: Roselyn M*** Date: Tue, Oct 13, at 9:AMSubject: Re: *** *** Complaint (***)To: *** *** , Good Morning *** ***,Regarding complain# *** (*** ***)We have not been able to reach her, as of yetWhen
we do, if she agrees, we will offer her another discount of $and offer to clean her carpet. Roselyn ** M***Customer Relations Department Michael & Son Services, Inc.*** *** *** ***Alexandria, VA ***Office # ###-###-####Fax # ###-###-####***@michaelandson.com

I called Michael and Sons to have someone check my electrical panelThey sent Corey P*** to my rescueHe looked at the panel gave me lots of options, he was patient and explained what everything meant, he showed me what and why things were or weren't, what was to happen and what wasn't to happenHe was extremely knowledgeable, with the caliber of Techs like Corey P*** I will certainly recommend Michael and Sons based on my experience with Corey P***

Toan V* exceeded my expectations He analyzed the situation, determined what was wrong and quickly replaced the necessary part

Eddie W***s an electrician with Michael and Sons, is a very pleasant and patience persons MrW***perrformed is services in a professional manner MrW***s is a wonderful personI have been with Michael and Son Services for ten years and enjoy their employees

Thank you for your response regarding our customers concern. Michael & Son was able to deliver the filters the same day we received your letter
The customer confirmed he is happy and pleased with the result and he would forward a response to you to confirm all was
completeVance S***
Customer Relations Department
Michael & Son Service Inc

Team came out and performed outstanding Went over my heating system and found the problem The one thing I like about this company is that they are honest and don't try to sell you something you don't need

From: Mandisa D*** Date: Wed, Feb 18, at 3:PMSubject: Re: *** *** Complaint (***) OverdueTo: *** *** Cc: Vance S*** In response to ID of ***Thank you for allowing
us to respond to our customer's concernWe have tried to reach out to *** *** , however, we have not heard back from herMichael and Son Services would like to close this matter as resolved because we have not been given the chance to make things right for *** ***She can contact us so we can discuss further what transpired and how we can assist in any way

Christopher was very knowledgeable and professional while checking on my furnace He was very courteous and when I asked him any questions, he was able to answer them

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was an electronics technician in
the USAF not that many years ago, so I am familiar with electrical theory as
well as the fundamentals of Heating and Air conditioningIf I had had the
time, I would have run the thermostat wiring myselfI have a full time job and
go to college which makes it difficult to fool around with things that a
professional can fix quicklyInstead of quick resolution this is costing me
valuable time that could be spent doing other more important things
The only original malfunction was
the thermostat wiring which needed to be replacedThe first HVAC technician
demonstrated to me that the AC condenser unit (outside), operated properly, as
well as the furnace (inside), and air handling unit (inside)He demonstrated
their proper operation with both the original electronic control board and with
a newly installed control boardHe troubleshot and isolated the problem to the
thermostat wire which runs from the control board to the outdoor AC condenser
unitThe technician bypassed original thermostat wire leading to the AC
condenser unit and recommended that all of the thermostat wiring be replaced
With the temporary thermostat wire in place, the entire system functioned
properly for seven days
Per the technician’s guidance, I
contacted Michael and Sons to schedule an electrician for an estimate of cost
and time associated with rewiring all of the thermostat wireI am still
waiting for an electrician to give me an estimate on the cost of replacing all
of the thermostat wireIn addition I scheduled a sales person to give me an
estimate on replacing the entire system; however, I made clear to the scheduler
on the phone that I wanted an estimate for the wiring job prior to any sales
callMichael and Sons records all telephone calls and they can listen for
themselves to the call I placed on May around
In regard to whether or not my HVAC
system needs to be replaced, I will withhold judgment until I am satisfied that
the thermostat wiring is functioning properlyMichael and Sons has failed to
address a fundamental problem with my HVAC system and prefers to just sell me a
new one that will probably be subject to the same malfunctions if they don’t
replace the thermostat wires
Edwin, the HVAC technician stated to
my wife that the fuse in question was not the original fuse that came with the
new electronic control board and that it must have been placed there by the
sales personFurthermore, Edwin stated that this was definitely a problem and
that this was not the first time this type of thing happened with the
sales person named in the original complaintI have in my possession the fuse
that Edwin replaced and it is obvious that the fuse is old and not in a
condition that it should have been, considering that the electronic control
board had been replaced one week prior
Since Michael and Sons is either
incapable or unwilling to fulfill such a simple request as replacing the
thermostat wiring, I will have to do the job myself or find another HVAC
company willing to take my moneyI have been a customer with Michael and Sons
for a number of years and have spent a great deal of money on their services
At the very least I am disappointed with the service I recently received from
their companyNot only did their sales person attempt to take advantage of my
wife while I was out of town at a funeral for a family member, he cost me even
more time and money by sabotaging my HVAC systemNow that my furnace is
mysteriously not working, I am going to have to spend additional time and money
to have another HVAC company come to repair the damage done by the sales
personFurthermore, a dangerous condition may have been created by the Sales
Representative which could subject my family and me to serious injury or even
death
The course of action taken by a
Michael and Sons Sales Representative was despicable, and should have never been allowed to take placeDue to the fact that Michael and Sons has not even tried to
contact me to schedule an estimate and installation of the thermostat wiring,
demonstrates that a culture of greed and dishonesty is endemic within the
companyWhen I see Michael and Sons trucks on the road I’m not angry, I feel
sadness and disappointmentI am truly hurt that a company I trusted would
attempt to swindle me and even do harm by purposefully damaging what was not
previously not brokenI have a two year old daughter as well as several pets
that depend on the proper functioning of the HVAC system in my home and Michael
and Sons put their health and well being at risk, simply to make a few bucks
Regards,
*** ***

No complaints about my Michael & Son electrician, Abraham B*** He and his colleague were very quick and professional Really appreciated the good service