Michael & Son Services Inc

Eddie was very professional He was on time, got right to work, offered me good advice about how to care for my light fixture in the future, cleaned up after himself I wish I had hired him the first time then I wouldn't have had to get the job done twice

My elderly mother called them to install a kitchen faucet that she supplied, and check for a water leak believed to be under the dishwasher I told her to have them just move the dishwasher into the garage twenty feet away since they had to pull it out anyway and it was ancient and broken Well, I was astounded to find they charged her over $for that work, two hours on site, nearly $to install the faucet and over $to disconnect the dishwasher and move it a few feet! I had a licensed plumber install a kitchen faucet for me earlier in the year for about $120! Their repair invoice said they put in a new stainless still supply line for the dishwasher - Nope! It is true they gave her the price up front, but she has no comprehension of what is involved or how long it should take, other than to think it sounded high, but a little old lady isn't going to tell the guy to leave They didn't leave her with an invoice/receipt since they E-mail them, and she doesn't have E-mail, so she had no record of it I called them and got one and strongly contested the charges They weren't budging, saying they were their flat rates and she agreed to them The guy I dealt with in customer service wasn't good about getting back to me, lied upon leaving me a voicemail, and then no left the company I resumed with a woman, who I talked to briefly and wasn't familiar with the situationI E-mailed her my original written complaint and she said she'd get back to me - never did Sent her another E-mail 2-days later asking for status - no response Michael & Sons are the sm of the earth I will check my avenues of recourse through appropriate govt agencies

Tore' provided professional service with an explanation of the work required and why

I called Michael & Sons for a minor electrical job at 9:AM on a Wednesday and expected maybe an appointment within a weekThe representative - Tina - was nice and promptly arranged to have Jerry Mat my home within just a couple of hoursJerry was very polite, knowledgeable and professionalIn fact, my wife was on an important phone call while he was at our house and he opted to address one part the job using screws instead of hammer/nails so he wouldn't disturb herThat very thoughtful of him and well above/beyond what I would've expectedThanks Jerry

I was very pleased with the thorough and professional manner that was exhibited by David on behalf of Michael and Son while completing the work in my kitchen

My husband and I were very happy with the service provided by this company and the service professional they sent to our homeOur well pump died on a Friday night so we were without water, and we had two other companies come out on Saturday who could not help usMonday morning at 9:I called Michael & Son and asked them to please send someone as soon as possibleThe rep I spoke to was super helpful and said she could not guarantee someone would be out that day but by Tuesday morning at the latestI said that was fine but received a call from the technician by 12:that day, stating he would be at our home within minutesHe arrived promptly and went to work diagnosing our issues and providing us with a solutionMy husband asked if he thought we would have water within a couple days? The tech said that he anticipated it being fixed that day and it wasBy 6:he had driven to pick up the new pump he needed and had it replaced along with a new bladder??? which needed to be installed in our homeBefore coming into our home he had his own foot mat to wipe his feet along with booties to keep our home clean from dirty bootsThat is awesome in my opinionOnce the work was completed he was able to easily charge our credit card and emailed me a receipt along with the explanation of our problems and a break down of the solution providedWe could not have been happier with the service and the technician, Rene G***I would most certainly call them again for a problem here at our home

Carlos was very professional and courteousHe was helpful and provided feedback when I asked for it

Date: Thu, May 5, at 1:PMSubject: In Response to Revdex.com Complaint ***To: *** *** , Vance S*** , David Strunk In Response to Revdex.com Complaint
***Michael and Son Services will be refunding Mr*** the full amount $ We spoke w/ the customer and he understands how we do business and we also understand his concerns. Michael and Son Services considers this matter closed. Roselyn MAssistant Manager - Customer Relations Department

Excellent same day service! Oscar Rexplained the problem and how to prevent it in the future

Rene accurately identified the problem and corrected itHe was professional, personable and readily answered all of my questionsI've used Michael & Son before and would do so againI was thoroughly pleased with the work performed

I've been with Michael & Son's preventive maintenance service for 3-years Great service!

Same day service!!!!!Friendly and knowlegedable service Tech.Diagnosed and fixed problem

Date: Mon, Jun 27, at 10:AMSubject: Please Process Refund: #***Please Process Refund: #*** Address*** *** *** *** DrClayton, NC 27520Concern: Refund issued to solve a Revdex.com complaint...Jason Lis aware, he spoke
w/ Aaron S(Cust Rel Dept) on 03/31/16-account notated. Refund: $264.00 Refund $ by cc / - charge back to RAL HVAC DeptRoselyn CM***Assistant Manager - Customer Relations Department

Great service, called before arriving, pointed out some safety issues and was able to do the job quickly!

Curtis was very thorough and informativeI am pleased with our maintenance agreement relationship with Michael & Son

In Nov2015, I needed several electrical projects completed and tried Michael and Son Services The Senior Electrician they sent was Paul Band he did outstanding work I requested him back for two additional projects (Aug& Sept2016) I like Paul's professional focus and attention-to-detail, as well as his follow-through As regards quality electrical work, I highly recommend Michael and Son Services and the Senior Electrician, Paul B

Thank you for your letter regarding service work completed for ** *** ***We are very sorry for the experience with not getting his paper work that should have been given from our technicians printer or e-mailed from our officeWe understand the attempts were made and things were not received by
e-mail and a copy was mailed soon afterThis was confirmed By the son *** that he did get it a few days later. ** *** *** did receive the estimate but has yet to offer the diagnostic fee back to our company at this pointWe explained to the son of our intention, it was to put his father in the best position for a long term fix and not to leave him with a possible concern that he would have to call us back if the motor became a problem after the other parts were completeThe customer did what all customer has the right to do he searched for a company to give him a diagnostic that fit his need We are satisfied that the customer unit is working and that no other repairs are required.I am not sure why this makes for a legitimate complaint it is just a matter of choice, price and he was able to get that handled by calling for other estimates.I am asking this concern be closed and removed if possible since there is nothing that is considered wrong on our behalf.Thanks Vance

Thank you for allowing
us to respond to this concern Michael
& Son have no record of a concern with this customer’s
tu
complaint. In addition, if the
customer’s unit was not working, our dispatch rate changes to $to
complete a full diagnostic.
We are sorry for this
concern and would be more than happy to offer our customer $in Michael
& Son store credit to settle this concern

Left message for *** to call me re: overdue responses

I hired Michael & Son to fix a leaky faucet Anselm O., the technician, did a great job His precautions ensured the work site stayed clean and the job was done quickly and efficiently He was very conscientious of our white carpetingAnselm even sent us a postcard after the fact, thanking us for our business, which was very touching I would definitely recommend Michael & Son, and specifically Anselm for any plumbing job