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Michael & Son Services Inc

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Reviews Michael & Son Services Inc

Michael & Son Services Inc Reviews (816)

Eddie was very professional He was on time, got right to work, offered me good advice about how to care for my light fixture in the future, cleaned up after himself I wish I had hired him the first time then I wouldn't have had to get the job done twice

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I was an electronics technician in
the USAF not that many years ago, so I am familiar with electrical theory as
well as the fundamentals of Heating and Air conditioningIf I had had the
time, I would have run the thermostat wiring myselfI have a full time job and
go to college which makes it difficult to fool around with things that a
professional can fix quicklyInstead of quick resolution this is costing me
valuable time that could be spent doing other more important things
The only original malfunction was
the thermostat wiring which needed to be replacedThe first HVAC technician
demonstrated to me that the AC condenser unit (outside), operated properly, as
well as the furnace (inside), and air handling unit (inside)He demonstrated
their proper operation with both the original electronic control board and with
a newly installed control boardHe troubleshot and isolated the problem to the
thermostat wire which runs from the control board to the outdoor AC condenser
unitThe technician bypassed original thermostat wire leading to the AC
condenser unit and recommended that all of the thermostat wiring be replaced
With the temporary thermostat wire in place, the entire system functioned
properly for seven days
Per the technician’s guidance, I
contacted Michael and Sons to schedule an electrician for an estimate of cost
and time associated with rewiring all of the thermostat wireI am still
waiting for an electrician to give me an estimate on the cost of replacing all
of the thermostat wireIn addition I scheduled a sales person to give me an
estimate on replacing the entire system; however, I made clear to the scheduler
on the phone that I wanted an estimate for the wiring job prior to any sales
callMichael and Sons records all telephone calls and they can listen for
themselves to the call I placed on May around
In regard to whether or not my HVAC
system needs to be replaced, I will withhold judgment until I am satisfied that
the thermostat wiring is functioning properlyMichael and Sons has failed to
address a fundamental problem with my HVAC system and prefers to just sell me a
new one that will probably be subject to the same malfunctions if they don’t
replace the thermostat wires
Edwin, the HVAC technician stated to
my wife that the fuse in question was not the original fuse that came with the
new electronic control board and that it must have been placed there by the
sales personFurthermore, Edwin stated that this was definitely a problem and
that this was not the first time this type of thing happened with the
sales person named in the original complaintI have in my possession the fuse
that Edwin replaced and it is obvious that the fuse is old and not in a
condition that it should have been, considering that the electronic control
board had been replaced one week prior
Since Michael and Sons is either
incapable or unwilling to fulfill such a simple request as replacing the
thermostat wiring, I will have to do the job myself or find another HVAC
company willing to take my moneyI have been a customer with Michael and Sons
for a number of years and have spent a great deal of money on their services
At the very least I am disappointed with the service I recently received from
their companyNot only did their sales person attempt to take advantage of my
wife while I was out of town at a funeral for a family member, he cost me even
more time and money by sabotaging my HVAC systemNow that my furnace is
mysteriously not working, I am going to have to spend additional time and money
to have another HVAC company come to repair the damage done by the sales
personFurthermore, a dangerous condition may have been created by the Sales
Representative which could subject my family and me to serious injury or even
death
The course of action taken by a
Michael and Sons Sales Representative was despicable, and should have never been allowed to take placeDue to the fact that Michael and Sons has not even tried to
contact me to schedule an estimate and installation of the thermostat wiring,
demonstrates that a culture of greed and dishonesty is endemic within the
companyWhen I see Michael and Sons trucks on the road I’m not angry, I feel
sadness and disappointmentI am truly hurt that a company I trusted would
attempt to swindle me and even do harm by purposefully damaging what was not
previously not brokenI have a two year old daughter as well as several pets
that depend on the proper functioning of the HVAC system in my home and Michael
and Sons put their health and well being at risk, simply to make a few bucks
Regards,
*** ***

No complaints about my Michael & Son electrician, Abraham B*** He and his colleague were very quick and professional Really appreciated the good service

I called Michael & Sons for a minor electrical job at 9:AM on a Wednesday and expected maybe an appointment within a weekThe representative - Tina - was nice and promptly arranged to have Jerry Mat my home within just a couple of hoursJerry was very polite, knowledgeable and professionalIn fact, my wife was on an important phone call while he was at our house and he opted to address one part the job using screws instead of hammer/nails so he wouldn't disturb herThat very thoughtful of him and well above/beyond what I would've expectedThanks Jerry

Christopher was very knowledgeable and professional while checking on my furnace He was very courteous and when I asked him any questions, he was able to answer them

From: Mandisa D*** Date: Wed, Feb 18, at 3:PMSubject: Re: *** *** Complaint (***) OverdueTo: *** *** Cc: Vance S*** In response to ID of ***Thank you for allowing
us to respond to our customer's concernWe have tried to reach out to *** *** , however, we have not heard back from herMichael and Son Services would like to close this matter as resolved because we have not been given the chance to make things right for *** ***She can contact us so we can discuss further what transpired and how we can assist in any way

Tore' provided professional service with an explanation of the work required and why

Excellent same day service! Oscar Rexplained the problem and how to prevent it in the future

Curtis was very thorough and informativeI am pleased with our maintenance agreement relationship with Michael & Son

Same day service!!!!!Friendly and knowlegedable service Tech.Diagnosed and fixed problem

Great service, called before arriving, pointed out some safety issues and was able to do the job quickly!

Date: Mon, Jun 27, at 10:AMSubject: Please Process Refund: #***Please Process Refund: #*** Address*** *** *** *** DrClayton, NC 27520Concern: Refund issued to solve a Revdex.com complaint...Jason Lis aware, he spoke
w/ Aaron S(Cust Rel Dept) on 03/31/16-account notated. Refund: $264.00 Refund $ by cc / - charge back to RAL HVAC DeptRoselyn CM***Assistant Manager - Customer Relations Department

I've been with Michael & Son's preventive maintenance service for 3-years Great service!

Rene accurately identified the problem and corrected itHe was professional, personable and readily answered all of my questionsI've used Michael & Son before and would do so againI was thoroughly pleased with the work performed

Date: Thu, May 5, at 1:PMSubject: In Response to Revdex.com Complaint ***To: *** *** , Vance S*** , David Strunk In Response to Revdex.com Complaint
***Michael and Son Services will be refunding Mr*** the full amount $ We spoke w/ the customer and he understands how we do business and we also understand his concerns. Michael and Son Services considers this matter closed. Roselyn MAssistant Manager - Customer Relations Department

Thank you for your letter regarding service work completed for ** *** ***We are very sorry for the experience with not getting his paper work that should have been given from our technicians printer or e-mailed from our officeWe understand the attempts were made and things were not received by
e-mail and a copy was mailed soon afterThis was confirmed By the son *** that he did get it a few days later. ** *** *** did receive the estimate but has yet to offer the diagnostic fee back to our company at this pointWe explained to the son of our intention, it was to put his father in the best position for a long term fix and not to leave him with a possible concern that he would have to call us back if the motor became a problem after the other parts were completeThe customer did what all customer has the right to do he searched for a company to give him a diagnostic that fit his need We are satisfied that the customer unit is working and that no other repairs are required.I am not sure why this makes for a legitimate complaint it is just a matter of choice, price and he was able to get that handled by calling for other estimates.I am asking this concern be closed and removed if possible since there is nothing that is considered wrong on our behalf.Thanks Vance

In Nov2015, I needed several electrical projects completed and tried Michael and Son Services The Senior Electrician they sent was Paul Band he did outstanding work I requested him back for two additional projects (Aug& Sept2016) I like Paul's professional focus and attention-to-detail, as well as his follow-through As regards quality electrical work, I highly recommend Michael and Son Services and the Senior Electrician, Paul B

*** ***
Complaint ID# ***
Thank you for allowing us to respond to our
customers
concern. We refunded her money and
concern has been satisfied. The work has
been completed and we gave her a full refund.
Customer complaint has been satisfied

Abraham B***
Very fine job/on time/very professional and courteous
answered all my questions

I hired Michael & Son to fix a leaky faucet Anselm O., the technician, did a great job His precautions ensured the work site stayed clean and the job was done quickly and efficiently He was very conscientious of our white carpetingAnselm even sent us a postcard after the fact, thanking us for our business, which was very touching I would definitely recommend Michael & Son, and specifically Anselm for any plumbing job

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Description: Electricians – Residential, Fire & Smoke & Water Clean Up, Generators, Mold & Mildew Remediation, Plumbers, Construction & Remodeling Services, Fire & Water Damage Restoration, Heating & Air Conditioning, Home Improvements - Additions, Roofing Contractors, Siding Contractors, Sunroom & Solarium Design & Construction, Windows, Handyman Services, Kitchen & Bath - Design & Remodeling

Address: 5740 General Washington Dr, Alexandria, Virginia, United States, 22312

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