Micro Center Computers & Electronics

The store manager has contacted this customer to resolve

The General Manager has been working with this customer and HP as this unit does have a warranty that HP should recognizeThe General Manager will accept the return outside of our return timeframe if the customer would just like to return the unitThe customer will need to return the unit within
the next days

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

A store manager has called the customer and left a voicemail to return his call to help resolve this

As stated, I was contacted by a manager from Micro Center who went above and beyond to make things rightI couldn't be happier with the manner in which Micro Center handled my complaint

I am rejecting this response because: I'M NOT HAPPY WITH THIS DECISION I WANT MICROSOFT OFFICE INSTALLED FIR MY INCONVENIENCE

Attached is a picture of Mr***'s unit he returned to the storeMicro Center's return policy is that the product must be in like new condition to process a returnThe store did make an exception for Mr*** and allowed him to return the product for in-store credit for the amount in which he
paid for the unit

Ticket ID: ***complaint never got your email but please make this part of the record and let the business knowdays agoI just got an email saying I never respondedI never got the first emailto respond toI would like to leave a positive comment about the response.They did a great job fixing thingsMy not getting an email should notpenalize them from a positive comment. Complaint ID: *** Filed with:Revdex.comDublin RoadColumbus, OH 43215-1005 Phone: (614) 486-6336 Email: [email protected] Filed: 12/10/2017consumer Information*** *** ***
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*** ***Business InformationBusiness Name: Micro Center Computers & ElectronicsAddress: Hilliard, OH 43026Phone: (614) 850-3000Please relay and if possible post thisNot fair to them to not have thispublic. Aaron N did a great job of discussing the situationHe apologized and hestated he did give me a gift card for the troubleBut more important isthat Christopher H*** at least I hope that is the name of the man thattalked to me in the service department about the repairHe did a greatjobHe did exactly what he should have done and that was to check outcertain drivers BEFORE reinstalling the systemIt was a video driver thatcaused the problem and there was no need to reinstall WindowsThat savedme a ton of brain damageThe Repair Order was *** The techdeserves a compliment to some great work instead of just zapping the system.It really is appreciated.*** ***

Customer responded that their complaint was resolved

Customer received parts quotes from Apple and MacHQWe let the customer know that we would need to look at the computer before getting
him a quote and that we order parts directly from AppleTo try to keep our customer happy, we have agreed to split the difference of the actual price of the repair and what the customer thought it should have beenThe customer declined and said he would be in to pick up the unitWe will ensure the customer is not charged since he is picking up his unit

I am rejecting this response because the business breached the implied warranty of merchantability There is NO sign of external damage on the laptop Microcenter sold me a bad item and is trying to pass the buck I intend to file a complaint with the attorney general's office

I am rejecting this response because: I got my computer back late on Sunday 9/27/The computer did not function for me to get to the Internet until yesterday,
however today 9/30/it's not workingThough my documents are intact the audio in my iTunes library isn't working.When I tried to get my emails, there was a circle composed of dashes (-)It sped around for way too long ( five minutes). I talked to the tech today 9/30/who was very honest and had some trepidation if changing the WiFi chip would work.I told him since the computer functions intermittently and since I have used my iPad all year, I want to upgrade to a iMacI need a reliablity!

We have investigated this complaint and we apologize for not meeting our commitment to contact the customerWe are happy to refund the diagnostic fee of $Since the customer did pay with a debit card, we would need the customer to return to the store for the refund

I am rejecting this response because:That is how the screen looks when turned on There are no defects visable when device is turned off.That is how the unit was given to me It was defective upon me receiving it, I returned it the day after plugging it in and realizing this.You know as well as I do that "Like New" does not mean in better condition than received by the customer From your own website:http://www.microcenter.com/site/customer-support/return-policy.aspx" "Like-new" means the complete product in the original carton with all equipment, packaging, warranties, manuals and accessories."It was returned in the exact condition as it was given to me, defective To say it could not have been damaged in transit to your store or while in your stores possession is completely insane.The way I was treated in your store in beyond comprehension Your distortion of corporate return policy is also unbelievable

Store manager contacted the customer to resolve

The customer is speaking with our customer relations team at this time and are working on resolution

the micro center was in deluth ga the product is in the picture attached as well as linked in pussh web page in original complaint

A manager from the store contacted this customer to resolve the issue

A manager from the store has contacted the customer to resolve

Revdex.com:
I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to mePlease let me know what steps are required for processing the proposed refund amount