MicroCAD Training & Consulting

Initial Business Response /* (1000, 5, 2015/07/08) */
*** Case No***
Our No***
Our records indicate the account has been disputedOur client is investigating Mr***'s disputeI.CSystem has ceased all collection efforts on this account pending the outcome of
our client's investigation
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

IC System is unable to locate a file in our office with the information provided in this complaintPlease have the consumer provide the IC System account number on the credit report so we can investigate.Thank you

Thank you for contacting us on behalf of the consumerThis account has been closed in our office and we have mailed a letter to the consumer on July 14, to confirm this information

We certainly apologize for any inconvenienceDespite an extensive search we do not show any recent calls to the telephone number providedWe would like to help address the consumers questions and concernsUnfortunately we are unable to identify an account that fits the criteria describedIt would be helpful to know if the consumer is receiving calls at more than one phone number or if calls are being fowarded, the date/time of the callsIf the consumer has any additional information please let us know.Sincerely,Consumer Affairs on behalf of IC System, Inc

Thank you for contacting IC System on behalf of the consumerOur office is still investigating and we have contacted the consumer directly under separate cover at the email address provided in this complaint.SincerelyConsumer Affairs on Behalf of IC System

Under separate cover we are writing directly to the consumer and are providing validation of the account.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector

On or about 8/11/our client recalled the account Under separate cover we are writing directly to the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector

I am rejecting this response because: First, they stated that payment was rejected but why did the sign back if money The post office, where we bought the money order from, refused to accept it because they say, "it appears as if it's been cashed" and they will not accept the money order back or give refundI C Systems wrote and endorsed the back of money order...so what we to do?? They says that they do not like discussing acct case of email but all the numbers provided by them do not work I hardly doubt a company working for TIME Warner does not have a workable telephone number, we think they are choosing to not provide customers with a way to contact them, so as no to receive complaints Also, along with the money order they sent back, that they supposedly didn't cash, they sent us a letter, in non business format, stating that the reason they were returning the money order was because "they are not handling our account" Really???!!! Then why all the harassing phone calls and letter ( which we have) stating that we must pay them by check, money order it credit card..to them.or they would put on our credit bureau score It seems to me that this company is not legitimate and lying to Revdex.com to get them off the back!

Under separate cover we are writing directly to the consumer and are providing validation of the account.Sincerely,Consumer Affairs on behalf of IC SystemThis communication is from a debt collector

Under separate cover we have responded directly to the consumer and are investigating his disputeIC System, Incis properly authorized to do business in the State of New York as well as the City of New YorkSincerely,Consumer Affairs staff on behalf of IC System, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Thank you for contacting us on behalf of the consumerThis account has been withdrawn from our files and a letter was mailed to the consumer confirming this information

We reiterated the our request to the credit reporting agencies for a deletion of all information related to the account at issueA copy of the deletion request is attached for the consumer's review
Sincerely,
Consumer Affairs

IC System does not purchase accountsThe original creditor placed it with us for collection and notices were sentAt the end of May, the original creditor recalled the accountWe discontinued activity and returned the file to the original creditorIC System submitted a deletion request to
the credit reporting agenciesWe have reiterated the deletion request with the credit reporting agenciesUnder separate cover we are writing directly to the consumer and are providing a copy of that requestThe consumer may wish to submit it as proof as necessarySincerely,Consumer Affairs on behalf of IC System, Inc

IC System has responded directly to ** *** ***. Any further questions can be directed to our Consumer Affairs department at ###-###-####

Upon receipt of your complaint our client has validated the debt. A copy of that information is being sent to the consumer. For privacy reasons we are not including a copy.Sincerely,Consumer AffairsThis communication is from a debt collector

Thank you for contacting us on behalf of Ms***Upon receipt of this complaint and due to the dispute surrounding this account, IC System has closed its file and returned it to the original creditorWe have requested the national credit reporting agencies delete any reference of this
account from their files and we apologize for any inconvenience this may have caused

I am rejecting this response because: the response was yet another attempt of manipulaiton and word playYou did not honor my requestMy request was that you provide me with a contract or documentation bearing my signature agreeing to the specific terms and conidtions regarding this debtYour validation is not a legl validation as its a mere typed spreadsheet that anyone themselves could typeI would like to indicate for the record this type of documenation would be inadmissiable in a court of law! Futhermore I asked that you delete this account and not mark it as disputedThis is my last attempt to rectify this account! Because you completely failed at a proper validation my REQUEST is you DELETE THE ACCOUNT AND NOT DISPUTE IT!

Our records indicate the account has been disputedThe original creditor is investigating this matterIC System has ceased all collection activity on the account pending the outcome of the investigation.Sincerely,Consumer AffairsIC System, Inc

We regret any inconvenience or confusion caused by our previous communicationFurther investigation found one of the accounts had been credit reportedWe have submitted a deletion request to the bureausA copy of that request has been provided to the consumerWe trust this resolves this matter to her satisfactionSincerely,Consumer Affairs on behalf of IC System, Inc