MicroCAD Training & Consulting

Initial Business Response /* (1000, 5, 2015/09/03) */
Re: *** *** Case#***
IC Reference No***
Thank you for contacting us on behalf of Ms***Upon receipt of this complaint our office updated the account as disputed and we have withdrawn this account from our files
We have requested the national credit reporting agencies delete any reference of this account from their filesWe have mailed a letter directly to Ms*** confirming this informationPlease have her contact our consumer affairs department at 1/*** if she has additonal questions

I am rejecting this response because:iC systems represents a client who should be investigated due to how they practice business Again this is a dollar collectionI make upwards of so it isn't about the money It's the principal that *** *** and Banfield have a shady business practice and ic systems represents them I cancelled my service in person, not online not via email I have the assurance of the clerk that it was handled Ic systems should look into the 'verification' process Banfield's has in place

IC System has requested the credit reporting agencies remove or delete any reference to this file. Attached is a confirmation letter for *** ***'s records

Please accept this as confirmation we have closed the account and returned the file to the original creditorA deletion request will be forwarded to the credit reporting agenciesA confirmation letter has been requestedIt will be sent directly to the consumerSincerely,Consumer Affairs on
behalf of IC System, Inc

Our records indicate the account has been disputed. Under separate cover we are writing directly to the consumer and are providing validation of the account.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector

IC System has closed the file in our office and returned it to our clientUnder separate cover we are writing directly to the consumer.Thank you.Consumer Affairs on behalf of IC System, Inc

This has been resolved with the consumerAny further questions can be directed to our Consumer Affairs department at ###-###-####.Thank you

IC System has responded directly in writing to Ms***The file in question was settled/paid in full on February 10, Our records were updated accordingly and the funds were remitted to the original creditorSince the funds have been remitted we are unable to issue a refundWe have
provided Ms*** with a receipt that she may use to submit to anyone as proof

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease send me confirmation that this has been removed from my credit report through equifax, experian and transunion, thanks

Thank you for contacting IC System on behalf of the consumerThe account has been closed in our office and today we are sending a letter to the consumer directly at the email address provided on the complaint to confirm that information.Sincerely,Consumer Affairs on Behalf of IC
System

Thank you for contacting us. We have responded directly to the consumer. Attached is a red-acted copy of that response. For privacy reasons we have not included the debt validation.Consumer Affairs on behalf of IC SystemThis communication is from a debt collector

I am rejecting this response because: I have not received an email from IC Systems. I have checked all folders, spam, promotions, social and primaryI have even done a general search but no response has come up from this company

I am rejecting this response because: I C Systems is not clear that they will remove the negative reporting from all of the credit reporting bureaus

I am rejecting this response because:The information was not mis-directedWhen I called and talked to MrDavid *** on several different occasions I was told the fax was never receivedHowever when I called on 4-5-that a fax should've been sent on 4-3-per the notes in the systemMy lender did not receive the fax till 4-9-This is completely excusableThey had no problem taking my money right then and there but when it came to the paperwork I WAS PROMISED it was like pulling teethAnd I received a letter stating I still had a balance of $that I need to contact *** about but yet my accounts were to be settled in full for the $i paidIt is being displayed that I still have an outstanding balance and if that is the case I was lied to on recording that my balances are now $And if further action is taken from *** I will be contacting an attorney to pursue against not just them but I C Systems for information

Initial Business Response /* (1000, 5, 2016/02/05) */
Thank you for contacting usOur records indicate the account is dispute and validation has been requested
We will honor the consumer's request for no further telephone callsWe apologize for any inconvenience
If validation is received
we will forward that information to the consumer but we will not make any further telephone calls on the account
Consumer Affairs
Initial Consumer Rebuttal /* (3000, 7, 2016/02/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is not clear that they will provide the written documentation requested"if" they receive it, then they will "forward" it on to me does not indicate a resolution
Final Business Response /* (4000, 9, 2016/02/12) */
Our records indicate the account has been disputedThe original creditor is investigating this matterI.CSystem has ceased all collection activity on the account pending the outcome of the investigation
If validation is received, we will forward that information to the consumerFurther efforts will then be terminated and we will not communicate with the consumer again unless he contacts us and requests us to do so
The consumer resides in a state where the spouse is considered a third partyWe regret any inconvenience caused when the collector attempted to explain permission was needed
Sincerely,
Consumer Affairs

Our records indicate the account has been disputedWe suspended
collection activity and requested the original creditor investigateThe original provided validation of the debt and we mailed that information to the consumer on April 18, That information contained an agreement and statementsIf the consumer believes that they paid the account, we ask that they provide proof of payment and we will gladly ask our client to research this matter further. Sincerely,Consumer Affairs on behalf of IC System, Inc

The dispute has been noted and information verifying the debt was mailed to the consumer on September 9, 2017.We are ceasing further collection efforts and will not communicate with him again unless he contacts us and requests us to do soAttached is a copy of our current license(s) with the State of North CarolinaThe attachment provided by the consumer was for a branch that was closed several years agoWe hope this clears up any confusionThis communication is from a debt collectorSincerely,Consumer Affairs on behalf of IC System, Inc

Initial Business Response /* (1000, 5, 2015/07/23) */
Re: *** *** Case#***
IC System Reference No***
Thank you for contacting us on behalf of Ms***Upon receipt of this complaint we updated the file as disputed and contacted our client directlyOn July 23,
their office recalled the file, therefore,IC System, Inchas withdrawn this account from our files and returned it to them We are no longer pursuing collection activity and apologize for any inconvenience this may have causedWe are mailing a letter directly to Ms*** to confirm this information and if she has additional questions please have her contact Consumer Affairs at 1/***

We
certainly apologize for any inconvenience the consumer may have been causedOn March 4, the account was placed with IC System for collectionAs previously noted, on March 22, 2017, the original creditor recalled the account and IC System ceased all collection activity on the accountRest assured IC System, Incdid not report the account to any credit reporting agencyAdditional questions related to it, can be addressed directly to the original creditorSincerely,Consumer Affairs on behalf of IC System, Inc

Thank you for contacting us on behalf of the consumerOn May 21, our office mailed a response regarding this complaint directly to the consumer, please allow mailing timeIf the consumer needs further assistance please have him call IC System's Consumer Affairs department at
***.Sincerely,Consumer Affairs on behalf of IC System