MicroCAD Training & Consulting

Thank you for contacting us.  We appreciate the opportunity to respond to complaint issues.  Unforturnately, we were unable to locate an account with the phone number listed above.
Please let us know if that number is forwarded to another number or if the calls are to a different...

number.  Upon receipt we will gladly research this matter further.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Due to the issues surrounding this account, we have closed the account in our office and will return it to the original creditor. The consumer may wish to check with her local credit bureau in 30-45 days to ensure that her credit file has been properly updated. A letter is being sent directly to the consumer. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The account in question has been closed and we are responding directly to the consumer under separate cover. Consumer Affairs on behalf of IC System, Inc.

Upon receipt of this complaint IC System ceased all collection activity and forwarded a copy to our client for their review and response.  Since we haven't had sufficient time to complete our investigation of the dispute we have stopped collection of the account pending the results of an...

investigation.  Once verification of the debt is received, we will forward a copy of the verification to our consumer and resume collection activity.Sincerely,Consumer AffairsThis communication if from a debt collector.

Thank you for contacting us on behalf of the consumer. We have discontinued collection activity on all of the mentioned account. Today, we have mailed a letter directly to the consumer to confirm this information, please allow mailing time.SincerelyConsumer Affairs on behalf of IC System.

We are unable to identify the account [redacted] is referring to and would need  the account number listed on her credit report or additional information to locate the file. We called her directly at the phone number she provided and requested she call IC System's Consumer...

Affairs department at 1/###-###-#### for further assistance but unfortunately we have not heard back from her. Please provide the requested information and then we will research our files and respond to her complaint.

Thank you for contacting us on behalf of the consumer. Due to the dispute surrounding this account IC System has withdrawn this account from our files. We have requested this account  be deleted from credit reports and consumer should allow 30- 45 for credit bureaus to update their...

files.

IC System has responded directly to the consumer.  We hope this resolves this matter.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

With the phone number provided in this complaint, IC System, Inc. ceased the phone number ending in [redacted] in 2013. The consumer mentions in the complaint the company name of I.C. Solutions which is not our company. If there is another phone number that IC System may be calling please provide that...

number so we can investigate further. The consumer can also call our Consumer Affairs department at ###-###-####.Consumer Affairs on behalf of IC System, Inc.

June 13, 2016 [redacted] Re: ID [redacted] Dear Ms. [redacted], I am aware of Ms. [redacted]’s dissatisfaction with the tailoring services she recently received from our organization. Enclosed, please find a check payable to Ms. [redacted] in...

the amount she requested. At the same time, I would like to clarify some remarks in her statement. Ms. [redacted] stated that she was quoted a cost of $6.00 to $7.00 per patch and that this was agreeable to her. She then states that she “was horrified” we would overcharge her at approximately $10.00 per patch. Ms. [redacted] was charged $6.72 per patch (she had 2 patches removed and 2 replaced) and was charged $7.30 for the cleaning and pressing of the blazer. Total amount due for this garment $20.74. All garments that are not brand new with the original store tags still attached are cleaned before our seamstress works on them (we do this to ensure she is working on only clean garments). I wanted to take this opportunity to make clear that Ms. [redacted] was charged accordingly with the estimate provided to her. We attempted to rectify the situation by offering to have the patches re-sewn, free of charge, over the same location the original patches were placed (the seamstress determined the original patches were not sewn in the correct location and therefore centered them on the sleeve, resulting in the original stitching being visible); however Ms. [redacted] declined this option. If you have any questions, please feel free to contact me at [redacted].  Sincerely,Charlie B[redacted]Diane Cleaners, Inc.

IC System has sent a request to Ms. [redacted], via the email given in this complaint, asking for proof of the payment sent to our office so we can investigate. If Ms. [redacted] has any further questions she can contact our Consumer Affairs department at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY if the information provided by IC System is found to be true and accurate. I cannot verify that information until I ACTUALLY receive the validation and the items are REMOVED from all 3 credit agencies within 30-45 days of this correspondence. Otherwise, this is not resolved and still of an issue.

We have spoken directly to the consumer and IC System is writing to the consumer under separate cover.Sincerely,Consumer Affairs Staff on behalf of IC System, Inc.This communication is from a debt collector.

Thank you for contacting us regarding this matter.IC System has completed its investigation into this matter. Under separate cover we are responding directly to the consumer.Consumer Affairs on behalf of IC System, Inc.

Our records show the account was disputed, the original creditor provided validation and we sent that information to the consumer on September 11, 2017. IC System has already investigated this dispute and reported the results of the investigation to her. If the consumer believes the charges are fraudulent, a police report or an affidavit of forgery should be filed and a copy provided to us. Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector

Our records indicate the account has been disputed and is under investigation. We have responded separately to the consumer via the CFPB portal. Sincerely,Consumer Affairs on behalf of IC System, Inc.

With the information provided by the consumer we are unable to locate a file under the name and balance given. Please provide the IC System account number listed on the credit report so we can investigate. The consumer can also call our Consumer Affairs department at 800-279-7951 with that...

information.Thank you,Consumer Affairs on Behalf of IC System, Inc.

Thank you for contacting us on behalf of the consumer. Our client has recalled this account, therefore, we have withdrawn the file. We have mailed a letter directly to the consumer to confirm this information.

I am rejecting this response because:
They still have not contacted me as they keep telling you.  No resolution has been received.

Our records indicate the account has been disputed.  On or about 3/15/2018 our client recalled the account.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs staff on behalf of IC System, Inc.This communication is from a debt collector.