MicroCAD Training & Consulting

Initial Business Response /* (1000, 5, 2016/01/28) */
[redacted] Case No. [redacted]
Our No. [redacted]
IC System has resolved this with Ms. [redacted]directly.

I am rejecting this response because:
They did not and still have failed to directly contact me. The only contact I had with...

this company was made on June 2nd when I paid the debt in full after learning of the debt on June 2nd. I have not heard from this company and they continue to fail on communication and customer service.  IC System has responded directly to the consumer.  We hope this resolves this matter.Sincerely,Consumer AffairsThis communication is from a debt collector.

Thank you for contacting us on behalf of Ms. [redacted]. We are mailing our response directly to her and have enclosed a copy for your office.

Thank you for contacting us.
We have closed out the account and will request the credit reporting agencies delete any reference to the account from the consumer's credit files. Attached is a letter for the consumer's records. She may wish to submit it as proof to expedite corrections as...

necessary.
Sincerely,
Consumer Affairs on behalf of IC System Inc.

As previously indicated, we are no longer handling the account and have submitted a...

deletion request to the credit reporting agencies. We have no control over how quickly those agencies update their records. We recommend consumers check with their local credit bureau in 30 days to ensure that their credit file has been properly updated. Attached is a copy of the letter we sent to the consumer on June 28, 2017 It should have reached her by now. The consumer may wish to submit it as proof to expedite corrections as necessary.Sincerely,Consumer Affairs on behalf of IC System, Inc.This communication is from a debt collector.

Our records indicate the account has been disputed.  Our client is investigating this matter.  IC System has ceased all collection activity on the account pending the outcome of the investigation.  Under separate cover we are writing directly to the consumer.Sincerely,Consumer Affairs...

staff on behalf of IC SystemThis communication is from a debt collector.

Upon receipt of your complaint we forwarded a copy to our client.  This account has been recalled by our client on 9/30/2016.  IC System submitted a deletion request to the credit reporting agencies on October 2, 2016.  A confirmation letter has been mailed to the consumer.  The...

consumer may wish to submit that letter as proof to expedite corrections as necessary.  The consumer may wish to check with his credit bureau in 30-45 days to ensure that his credit file has been corrected.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

Revdex.com Case No. [redacted] Credit Reported No.[redacted]Our records: [redacted] This is in response to Ms. [redacted]’s inquiry. Our records indicate the file was placed for collection efforts on August 31, 2016 in the name of [redacted] with an address provided by our client in Scottsdale, Arizona....

Our initial notice was sent on September 2, 2016. The mail was not returned as undeliverable. IC System received a call from Ms. [redacted] on November 16, 2016. The IC System representative gave Ms. [redacted] the IC System reference number and department phone number to call with any questions. On November 18, 2016 our client recalled the file from our office. IC System closed the file and requested the credit reporting agencies remove or delete any reference of the account number from their records. This information was sent electronically to those agencies on November 21, 2016.  Ms. [redacted] may want to check with her local credit bureau in 30-45 days to ensure they have updated their records.  I have also sent a confirmation letter to Ms. [redacted] to the email address given in her complaint.

The account has been closed with our office.  The credit reporting agencies have been instructed to remove any reference of the account from their records.  A letter of confirmation has also been sent to the consumer. Please allow for mailing time.Attached is also a copy of our...

Florida License. Consumer Affairs on behalf of IC System, Inc.

We certainly apologize for any inconvenience caused. We took steps to rectify this matter once we became aware of the issue. Attached is a redacted copy of our 4/5/2018 fax to the lender and the 4/10/18 letter which was mailed to the consumer. We hope this resolves this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

IC System has ceased all communication on the file. Any further contact will have to be initiated to our office by the consumer. Per the comments made in this complaint it has been referred on to the relevant department for investigation.Consumer Affairs on behalf of IC System, Inc.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me at this time.  However, I request that the business please provide me with any signed documentation that includes my signature for this account as I was and have not been provided with anything to date.  I also request that IC System please keep in constant communication with me so that I will know how to legally proceed with any fraudulent activities.  Now that IC System have access to my home number and address, I request that I am kept updated instead of them just placing anything on my credit report without contacting me as it was done this time.

The money order should have IC's stamp on the back showing IC endorsed it back to the consumer. With that stamp, most consumers are able to cash it. If the consumer continues to have issues, the money order can be returned to us and we would need to issue a check instead. The file has been closed and returned to the original creditor. We apologize for any inconvenience caused. As previously noted, we have been experiencing phone issues. Sincerely,Consumer Affairs on behalf of IC System Inc.Toll Free No: ###-###-####

IC System has responded to the consumer directly via  the email address provided in this complaint on June 13, 2017.

The original creditor placed the account with us as validly due and owing. During the time period  April 27, 2017 through August 22, 2017, five (5) letters were mailed to the consumer. None were returned as undeliverable. On or about September 8, 2017, the original creditor recalled the...

account. We discontinued all activity and returned the file to the original creditor. We will be responding directly to the consumer in writing with a confirmation letter. She may submit it as proof to expedite corrections as necessary. Sincerely,Consumer Affairs on behalf of IC System, Inc.

This will confirm IC System recently received a copy of the police report.  Upon receipt, IC System withdrew the account.  We have requested that any information our office may have forwarded to the credit reporting agencies regarding this account be deleted or removed from the consumer's...

credit records.
A confirmation letter has been requested.  It will be mailed directly to the consumer; please allow 7-10 days for mailing.  The consumer may wish to check with her local credit bureau in 30 days to ensure that her credit file has been corrected.  She may wish to submit this letter as proof, if needed.
Sincerely,
Consumer Affairs
This communication is from a debt collector.

I am rejecting this response because: I was told that they would remove the reporting...

from all the credit reports. Have they done that yet? They also said that they would confirm that with the Revdex.com, I don’t want this case to close until they submit proof of removing the negative reportings before this case is closed. Thanks.

Thank you for contacting us on behalf of Ms. [redacted]. Upon receipt of this complaint and due to the dispute surrounding this account, IC System has withdrawn the account from our files and is no longer pursuing collection acitvity. We have requested the national credit reporting agencies...

to delete any reference of this account from their files and on July 11, 2016 we mailed a letter directly to Ms. [redacted] confirming this information.

Our representatives are required to verify they are speaking with the correct party so confidential information is not released to the wrong individual. In this specific instance, the consumer and spouse have different last name. A supervisor who spoke with the consumer on 9/23/16 noted the...

dissatisfaction and flagged the account for no more phone calls. The payment at issue was received. However, the payment processing system rejected the payment. It will be returned to the consumer with an explanation. On behalf of IC System, Inc. we apologize for any inconvenience the consumer may have been caused. Unfortunately it is not our procedure to discuss accounts via email. We have been experiencing telephone problems this week. We have been working to resolve those issues.Sincerely,Consumer Affairs on behalf of IC System, Inc.

Thank you for contacting us.  We appreciate the opportunity to respond to complaint issues.  Unfortunately, despite an extensive search we are unable to locate an account that fits with the consumer's name, address, telephone number or email address.We attempted to contact the consumer but...

the call was disconnected.  Please have the consumer provide us with the IC System number appearing on their credit file.  Information may be emailed to us at [email protected] or faxed to us at ###-###-####.  Please included the Revdex.com Case #[redacted] in the Subject Line.  Upon receipt, we will research this matter and provide a response.sincerely,Consumer AffairsThis communication is from a debt collector.