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Attached is a copy of the response that was emailed to the consumer on February 9, 2017. Please let us know if anything further is needed.   This communication if from a debt collector.   Consumer Affairs on behalf of IC System, Inc.

Re: [redacted] Case# [redacted]
IC Reference No. [redacted]
Thank you for contacting us on behalf of Ms. [redacted]. Upon receipt of her complaint we have updated the file as disputed and forwarded a copy to our client. Due to the dispute surrounding this account we have requested the...

national credit reporting agencies to delete any reference of this account from their files.
Since we haven't had sufficient time to complete our investigation of the dispute we have put the account on hold. Once verfication is received, we will provide a copy to Ms. [redacted].

Initial Business Response /* (1000, 5, 2015/12/07) */
We appreciate the consumer bringing her experience to our attention. We have responded directly to the consumer via email.
Sincerely,
Consumer Affairs

Thank you for contacting us on behalf of [redacted]. Our recrods indicate the account has been disputed. [redacted] is investigating this matter. IC System has ceased all collection activity and submitted a deletion request to the credit reporting agencies pending the outcome of the...

investigation. The consumer may wish to check with his local credit bureau in 30-45 days to ensure that his file has been updated correctly.
If validation on the account is received we may forward that information to the consumer but we will not re-report the account infroamtion to the national credit repeorting agencies.

Thank you contacting us in behalf of [redacted]. On September 12, 2016 our office did receive a letter from her disputing the debt on her credit report. Our office updated the account as disputed and contacted our client to confirm validity of the debt. Our client confirmed the validity of the...

debt and provided validation of the balance owed. On October 13, 2016 our office mailed the information our client provide directly to Ms. [redacted] and advised we have requested the credit reporting agencies remove the account from their credit files, however, the amount remains unpaid and is still due and owing.

Our records indicate the account has been disputed. Florida Power and Light is investigating this matter. I.C. System has ceased all collection activity on the account and submitted a deletion request to the credit reporting agencies pending the outcome of the investigation. The consumer...

may wish to check with her local credit bureau in 30-45 days to ensure that her credit file has been updated correctly.
If validation of the account is received we may forward that information to the consumer but we will not re-report the account information to the credit reporting agencies.
Sincerely,
Consumer Affairs
This communication is from a debt collector

IC System has discontinued all collection activity on the account.  We have requested that any information our office may have forwarded to the credit reporting agencies regarding this account be deleted or removed from their record.  The consumer may wish to check with his local credit...

bureau in 30-45 days to ensure that his credit file has been corrected.  A confirmation has been requested to be mailed to the consumer.Sincerely,Consumer AffairsThis communication is from a debt collector.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. IC System stated that the account was submitted in error and requested deletion to my credit report. If the item is removed from my credit report I will accept the company's response. If this item is placed back on my credit report by IC Systems I will re-open my complaint.

Thank you for contacting us on behalf of the consumer. This account has been closed in our office and on July 14, 2017 we mailed a letter to the consumer to confirm this information.

I am rejecting this response because:
Their information is still attached to my credit report

Our records indicate the account has been disputed and the original creditor investigated. Under separate cover we have written directly to the consumer and provided validation of the account. The consumer may contact our Consumer Affairs staff or visit our website if further assistance is needed....

Thank you for the opportunity to assist in this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

The consumer also submitted a complaint via the CFPB. We have responded directly to the consumer via the CFPB portal. Sincerely,Consumer Affairs on behalf of IC System, Inc.

I am rejecting this response because:I HAVE TURNED THIS OVER TO THE ATTORNEY GENERALS OFFICE ON MN T INVESTIGATE.   WHY IS THIS...

COMPANY AND [redacted] TELEPHONE HARASSING DISABLED SENIORS FOR BILLS THAT HAVE BEEN PAID , AND THE TELEPHONE EQUIPMENT RETURNED TO THE COMPANY FOR CREDIT? I LIVE ON A FIXED INCOME DISABILITY  AND CANNOT PAY BOGUS BILL MADE U BY SCAM COMPANIES. [redacted] NEEDS TO CREDIT MY ACCOUNT AND CLOSE IT ?

I am rejecting this response because:Per the hippa law you have violated my privacy and sent doctors bills that identify health problems to me. By law you are not allowed to do this and I will be sending a complaint to hippa with the mailing I received from you

Since we did not receive verification within the time permitted to respond to this complaint, we stopped collection of the account. Once verification of the debt is received, we will forward a copy of that verification to the consumer but the debt will not be reported to any credit reporting agencies by IC System, Inc.

I am rejecting this response because:
They called and left a voicemail and left number I am not able to get through to anyone. They did report it its on all three credit reports. I had a payment arrangement set up for three payments. They took one and stopped. I was told with payment arrangement set up it was not going to be reported  i want them to delete this from credit report

Upon receipt of your complaint our client has validated the debt.  A copy of that information was sent to consumer on 8/23/17 by mail. Please allow mailing time.  For privacy reasons we are not including a copy.Sincerely,Consumer AffairsThis communication is from a debt collector.

I am rejecting this response because: It is April 28, 2017 and I have not received any verification. I have not received any phone calls or letters. It is quite comical that I had to send in a complaint to the Revdex.com in order to receive any response, and the only response I received was this communication. I sent in my request in writing on March 24, 2017.  You just happen to ignore it then on April 22, 2017, you supposedly sent me the information. I am sure it does not take more than a few days for the mailed documents to reach me.  If I do receive the documents, I will be checking the dates and the stamped dates from the post office. I have not received the documents by Monday, May 1, 2017, I will be forwarding my complaint to the Attorney General, Revdex.com, credit bureaus, and the CFPB.

We are communicating directly with the consumer through the CFPB portal. Our records show the account has been disputed. The original creditor is investigating this matter. We have ceased all activity on the account pending the outcome of that investigation. We appreciate the opportunity to assist...

in this matter. Sincerely,Consumer Affairs on behalf of IC System, Inc.

We regret the consumer was treated in a way they felt was disrespectful. That was never our intent. As previously indicated we are conducting an internal investigation. Future communication will be in writing with the person listed as the responsible party on the account. The account has been coded for no further telephone calls. Sincerely,IC System, Inc.