Microsoft

Hello,My name is Kaisa and Iwork for Skype Customer Relations OfficeMy duties include responding forcustomer complaints.I received your complaintvia Revdex.com saying that you have experienced issues with SkypeI’m very sorry toread that and I will gladly assist you further.Upon checking our recordsI can see that the recurring order has already been refunded by Skype CustomerService and the notification email was also sentNotification emails aresent to the email address registered on the Skype account.Please note that all Skype subscriptionsare recurring by default but you can cancel a subscription at any time.You can find information aboutsubscriptions on the Skype support https://support.skype.com/en/faq/FA10414I hope that this responsehas been helpful.We apologize for anypossible inconveniences caused by this.I appreciate yourpatience and understanding.Kind regards, KaisaCustomer Relations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your Subscription We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your request to purchase the Complete Extended Warranty for Xbox One The Xbox Listening and Advocacy team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: again refuses to help no care what so ever very unprofessional company dosn't care about their customers Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your game We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your software purchase refund We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support about this issue, visit support.microsoft.comSincerely,Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2015/01/05) */ Dear Mr [redacted] , My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further In case you are face any technical issues that need investigation by our technical engeneers, for the fastest assistance, please kindly contact Skype Customer Service via chat or email and provide the details about the device and operating system you are using and what is the exact issue How to contact and receive technical assistance by Skype Customer Service via email and chat can be found in the following FAQ: https://support.skype.com/en/faq/FA I hope this response has been helpful We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/01/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) she is sayin to contact customerservice the way I did try which they have it hidden Final Business Response / [redacted] (4000, 9, 2015/01/21) */ Dear Mr [redacted] , Thank you for your reply Unfortunately from your response it isn't clear if you have been able to contact Skype Customer Service If you are still having any issues, please feel free to provide the issue description, the device and operating system you are experiencing the issue with and I will gladly look into this We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because: I made no complaint in I believe I made a complaint YEARS ago when they were charging me for services they were not delivering but never received ANY response I have no idea what this is in relation to????? If it is from years ago, then of course I reject there response, which said nothing anyway, other than to contact them if I was still having a problem They kept my money, were rude to me when they stopped providing service but kept chargin my account and refused to refund my money and never responded further to my request for assistance or Revdex.com complaint - if that is what this is in reference to then they are YEARS too late Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The problem with my account was time-sensitive Although steps were taken to rectify the problems with my account, the time-sensitive window passed and I was unable to utilize my account during that time-frame I am pleased that my account was fixed, I am not pleased with the time it took to fix my account or the unwillingness of customer service to fix my account The problem is purchasing free games that are offered with an Xbox live gold account These games are offered for free, but you must have a credit card registered to receive these games Your gift card balance is irrelevant, you must have a credit card to redeem a free gameXbox is a large target for data breaches and I am not comfortable having my credit card information stored with them, but it is a requirement to redeem the free games with gold on Xbox I would also like to point out that this is not required to redeem the free games with gold for Xbox One I have been assured this problem will not be fixedSincerely, [redacted]

Dear [redacted] , Thank you for responding regarding this issueWe apologize for the misunderstandingWe can see that Sayed has updated your case and processed an order for your $prepaid Visa gift card as compensation for this issueWe are happy to have provided a resolutionPlease keep in mind that, as stated in his e-mail, the card may take 15-business days to reach you At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues with your pen and subscription The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with unauthorized access to your account We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am looking for a refund for the time I was without service or to have my subscription extended by a week for the trouble For them to flatly refuse to do anything about my service disruption is unacceptable I understand that down time is covered under the user agreement but this complaint does not fall under service disruption I have been an Xbox Live subscriber since its inception so I know what is normal Frankly to treat a long-time subscriber like this is bad form All I am asking for is to be compensated for my inconvenience Thank you Sincerely,* [redacted] ***

Dear Ms***,My name is [redacted] and I work for Skype Customer Relations OfficeMy duties includeresponding to customer complaints.I receivedyour complaint from Revdex.com that you have experienced issues with SkypeI’m verysorry to read that and I will gladly assist you further.During theSkype Number purchase flow each customer sees the following information:„Please note: This is a recurring payment.We will store your payment method and you willbe charged each time your subscription automatically renews until you cancel.You can cancel any time on your account page under Skype Number.“Beforebeing able to confirm the purchase it is required to tick the following foracceptance:„I understand Skype Numbers are not refundableafter purchase as they are deemed “used” when allocated to you.“All Skypesubscriptions are recurring by defaultYou can cancel your subscription at anytime on your Skype My account pageDetailed instructions can be found on oursupport page here when you follow this link: https://support.skype.com/en/faq/ [redacted] Refunds aregiven in accordance to Skype terms of Service and Refund Policy http://www.skype.com/en/legal/tou-usa/#10that each customer has to read and accept before getting access to theservices.Upon checkingour records, the last Skype Number order has already been reversed and thepayment agreement was cancelled by Skype Customer Service.Pleasekindly forward the email copies to me via Revdex.com that you sent to Skype CustomerService and didn’t receive response in January and I will gladly look into thisfurther.I hope theresponse has been helpful.Again, weapologize for any possible inconveniences caused by this.Iappreciate your patience and understanding.Kind regards, [redacted] CustomerRelations OfficeSkype

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox subscription issueThe Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution as soon as possible Sincerely, Microsoft Corporation

Hello,My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints.I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further.All Skype subscriptions are recurring by default but can be cancelled at any timeThis is stated in Skype Terms of Use and also during the purchase flowPlease go to the FAQ page for detailed instructions for cancellations and refund: https://support.skype.com/en/faq/FA1881In order to cancel your subscriptions or Skype Numbers you need to sign into the correct account on skype.com and choose “sign in” and go to the my account pageThere just on the left side click on the subscription and then choose “cancel subscription”.To cancel the Skype Number, click in the middle of the page on the Skype Number tab and choose Skype Number “settings”Then “cancel Skype Number”.Please kindly let me know what kind of issues are you experiencing when you try to cancel the subscriptions and we will look into it?You can get in touch with Skype Customer Service when you follow the instructions provided on our support page here: https://support.skype.com/en/faq/FA1170Please visit Skype Support page for any assistance you need: https://support.skype.com/en/I hope this response has been helpful.We apologize for any possible inconveniences caused by this.I appreciate your patience and understanding.Kind regards,KaisaCustomer Relations OfficeSkype

Revdex.com: I am fine with the response that I received from Microsoft as long as there is follow upSince my only options are to accept or reject their response and resolution as the same action, I am not sure that I have another optionIf possible, can you please advise of any options available through your company if the ACTUAL resolution is not satisfactory? One of the reasons I visited your website was due to the frustration of either unsatisfactory resolutions or complete lack of responseSo, their resolution of just, "We'll get back to you", doesn't leave me feeling very confidentI don't have any experience with filing complaints through your company and by rejecting their response, I'm afraid that will indicate that I am not willing to work with the company directlyThat is not the case, but I'm afraid once this inquiry is closed as resolved, there's no further actions available.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues you are experiencing with your Xbox We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistanceIf you have not yet contacted support, you can reach Xbox support at [redacted] between the hours of 6:00AM - 10:P.MPacific Time, days a week including holidays Sincerely,Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft Groove MusicWe have reviewed your situation and while we understand your frustrations, we are unable to take the action you have requestedAccording to the Terms of Use, after a free, one-month trial, a credit card will automatically be charged in the following months until the subscription is cancelled, which is why customers are prompted to provide payment information at sign upAdditionally, due to Microsoft policy we are unable to provide refunds for charges made over days prior, and as the agent explained, an exception has already been made with the refund you were provided We apologize that we are unable to provide your desired resolution, however are bound by Microsoft policy regarding this issueAt this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueAs stated previously, our records on your service request indicate that the agent you spoke with changed the information on your account to prevent the sales tax from being applied in the futureAs this was the original issue, this case has been closed as resolvedWe appreciate your time and have recorded your feedbackSincerely, Microsoft Corporation