Microsoft

Complaint: [redacted] I am rejecting this response because: They have downloaded this program three times now without any warning or a chance to back up my files I have taken it twice to the local Microsoft store for repair I had to pay a over $to have an outside repairman fix the damage caused after the first fix by Microsoft After fixing the latest download, my system is now very slow even though I have high speed internet So far I have been able to ward off the downloads to my laptop but they are quite sneaky about it and it is only a matter of time till they get it downloaded each time they pull this CRAP, it costs me considerable time tom get addressed I have wasted hours and hours on the phone with them These bs still refuse to allow me to speak to an anybody in the USA which I have demanded I believe this is a violation of Federal Law If an issue exists, I am transferred all over the world I have had it with these CLOWNS and my next computer will be a MAC I cannot wait for the class action lawsuits to start as I will be one of the first to sign upThanks Revdex.com for your efforts.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I do not believe an investigation was launchedIf you had, you would have seen my account logged into from two IP addresses, one being mine the other the hackerI do not feel Microsofts action against me was justEspecially due to the fact you are denying me of my access to the games I paid forIf you provide any proof I'll drop the matter all togetherDue to the fact you don't even want to tell me why I was ban makes me feel like the most amount of effort Microsoft has put in to fix this was sending these repliesP.SI know why I was ban they told me on the enforcement forumSincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with MSNOnce again, we apologize for the delay in responding to your claimIf you are still experiencing issues, we would like to assist in the resolution of this requestPlease reply back with your most recent service request number and we will be happy to investigate further If our assistance is no longer needed, Microsoft will close this case We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Of course there's not an Xbox case numberThe two people whom I spoke with on the refused to even help me that farI gave you the gamertag of the person who fraudulently used my PayPal account ( [redacted] )That should be enough to research and refund my moneyThe date of the transaction was June 1, The game that was purchased was doom with the retail price of Plus tax for a total of $My PayPal account email address is [redacted] @gmail.com That should be more than enough information to find the transactionThis is just another excuse to pretend you don't know what I'm talking about.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your controllerWe apologize for the misinformation from one of our representatives, however due to Microsoft policy we are unable to fulfill your request for an in-warranty replacementAll controllers have a day warranty during which they can be replaced or repairedAt this time, we would be more than happy to assist you with an out of warranty replacement if you wish to do so Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: New details are as follows, I called a manager and he setup the AE repair your spoke of in your response, I told him since the last repair console they sent had the exact same symptoms as my original launch (no power to the system whatsoever) that my guess would be the power brick has been the issue all along and never the console but he said he spoke to his tech department and they say since my power brick is showing a solid orange light it has to be the console, so I trusted him and let him do the AE repair, charge my credit card another $plus tried making me pay another $shipping on top of the $they had me pay initially for the first repair but somehow that got worked outOf course this AE repair system came and guess what?? NO POWER AGAIN!! It's blatantly obvious its the power brick and you guys have misdiagnosed and wasted a lot of my time and money, not only have you had me send in my original launch console I got on day one and would have liked to kept as a day one collector, especially if there was nothing wrong with it in the first place and its been the power brick the whole time but I doubt you guys can can give me it back but what I do expect is I send back the first repair console so you can refund me my $holding fee, as well I want the original $'console' repair fee refunded on my credit card since you guys misdiagnosed and I never needed one to begin with otherwise I will be calling my credit card company to dispute that chargeI still am in need of the much cheaper power brick to fix my original issue and considering everything you guys have put me through for an entire month of running around, I'd hope you would just send me the power brick but considering microsoft charges me at every turn for anything they can I won't hold my breath but even if I have to pay I will, I just need one to finally end this nightmareSincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding issues upgrading to Windows 10, as well as with the promotional offer The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Dear [redacted] ***,Thank you for contacting Microsoft Corporation via the Revdex.com regarding your account suspensionWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedAttached to your claim is further information about your account suspensionSincerely,Microsoft Corporation(Revdex.comenforcementresponse.docx)

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox Live issue We appreciate the time you have taken to provide your honest feedbackYour comments have been recorded and we appreciate your continued support of Microsoft products and servicesIn the future if you ever want to cancel any type of Microsoft subscription please visit the following site: (support.microsoft.com/en-us/help/4027815/microsoft-account-cancel-a-microsoft-s...⇄ Sincerely, Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, though unacceptably delinquent and not the action which has resolved the issueThe issue was resolved by additional time and action on my part.Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Office subscription/paymentWe apologize that due to Microsoft policy, we are unable to fulfill your request for a refundThe reason customers are asked for a credit card at the time they sign up for a free trial is because it will be automatically charged at the end of the month unless it is cancelledInformation on this topic can be found in the Frequently Asked Questions section of the link provided below At this time, Microsoft considers this case closedWe appreciate your time and have recorded your feedback Sincerely, Microsoft Corporation

Dear [redacted] Thank you for contacting Microsoft Corporation via the Revdex.com regarding charges to your credit card We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Hello ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding Windows We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, please visit support.microsoft.com or call 1-800-642- Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: Again I truly hope that Revdex.com steps in and truly has Microsoft address the issue of their algorithmI hope someone is looking at the results from my Bing search and will admit there has to be some type of issue Please explain when I do an explicit search on my name in Bing and type with double quotes “ [redacted] ***”, and the search results shows the Radaris Contacts Us page appears In my opinion, then something is wrong somewhere It also shows BackgroundFinder’s opt out page in the results On neither site are the letters “***” displayed, nor is it contained within the HTML, so why would Bing show that URL in its results? They (Microsoft) finally respond that their tool is not broken; however, in February I was directed by their Support Engineer to use another form to correct the issue, which I did and the issue did not get fixed they only sent me canned messages to be patient Furthermore, if Microsoft considers this issue closed, and it has gone to the “Global Escalation Services team” and they have thoroughly investigated it, please tell me why forward it to another department? What other department is there for an issue they say they have investigated, noted my feedback, and even closed the case? Help Revdex.com Help! Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As stated, you don't give a whit about customers...just their money...Sincerely, [redacted]

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Windows product key The Global Escalation Services team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/09/22) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox One accessoryWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closed Sincerely, Microsoft Corporation Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not resolve anythingI thought Microsoft would of have better customer service and business practices, but I guess notThey have no loyalty to their customers and they do not care for themI want to leave my complaint open so people can see how bad of a company they really are Final Business Response / [redacted] (4000, 10, 2014/10/01) */ Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Xbox accessoryWe have reviewed your situation and while we understand your frustrations we are unable to take the action you've requestedWe consider this matter closedMicrosoft will not respond to any further correspondence Sincerely, Microsoft Corporation Final Consumer Response / [redacted] (4200, 12, 2014/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do no accept their proposed resolution because it does nothing to help meI think their customer service is probably one of the worse I ever dealt with for such a reputable companyIt truly saddens a once XBOX fan to have been treated like thisI supported them by purchased a product from themAnd this how they treat their valued customerI am just shocked how crappy of a company they really are, just befuddles me that this is owned by Microsoft

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding concerns with your Xbox repair We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with Microsoft OfficeAs stated previously, Microsoft policy does now allow refunds for products and servicesAny agents that have offered one have done so as a courtesy refund, which already exceeds what Microsoft is legally obligated to provide Because the offer for resolution was rejected, we are unable to provide further assistance as we have done all we can to resolve this issueAt this time, Microsoft considers this case closed and will no longer be responding to requests regarding this matter We appreciate your time and continued support of Microsoft products and services Sincerely, Microsoft Corporation