Microsoft

Dear ***,Thank you for contacting Microsoft Corporation via the RevDex.com regarding this issue. This listing is monitored by Xbox. Microsoft Windows issues should be directed to support.microsoft.com. Sincerely,Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: I am not happy with this response I have already had my case escalated to this 'advanced' group only to receive the exact response I received from the customer service reps I have spoken with Which is no refunds after days While I respect the need for sops or policies After returning somethings this many times warrants an exception Clearly there is an issue here I would like a refund It has been returned four times now in six months Sincerely, [redacted]

Dear ***,Thank you for contacting Microsoft Corporation via the Revdex.comThe day security lockout is put in place to protect your account from attackers if the security proofs were attempted to be changed by someone other than yourselfSince you were the one who changed the proofs, however, you know your account is not under attack, but the security lockout is still necessaryDue to this Microsoft considers this matter closed.Sincerely,Microsoft Corporation

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and the issue was resolved I received the controller today Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: This response in no way shape or form is acceptableI asked to speak with someone on the Enforcement Team and will not drop the matter until I am contacted by management and specifically Jason C***, who is management in the Enforcement Team divisionThis is blatant fraud and will not be toleratedI will not be bullied by a large cooperationThey have a moral and legal obligation to contact on this matterI have even spoke with a legal expert who has looked over the " Code of Conduct" and I was told its a shotty representation of a contract filled with holesI was also told the lack of transparency and unwillingness to acknowledge my request to speak with specific upper management is against most state and federal business lawsBeing told by a company to voice my concerns on a public forum with sensitive account information and subject matter is also a reckless tactic, used by a computer company that should clearly know that putting account info on a forum is a bad ideaIf my wish to speak with management is not fulfilled in a timely manner I will be forced to take legal action and file suitI am fully prepared to push the legality issue in this manner if I continue to get the run around from one of the biggest companies in the worldThis is classic bullying tactics that have to stopI will post multiple links to others in the same position as I am inThere are countless petitions signed by thousands of people regarding the Enforcement Team's lack of clarity and transparencyAnd I am also aware the Revdex.com itself has received numerous complaints regarding similar issue with other members of the Xbox Live communityThis is an ongoing problem dating back years that needs to be addressedPolicy must be changedVolunteers should NEVER be making decisions on the future of paid accounts and if they are going to, there must be DUE PROCESS AND CLARITYYou are dealing with paying accounts, and regardless of any electronicly signed "contract, your customers concerns must be heard by individuals qualified to hear your complaint.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding your gift code issueAfter reviewing your account history and conversation with our customer service agent, our agent’s notes mention that they assisted you on December 29, and shared the promo code with youDid you not receive the promo code at that time? Sincerely, Microsoft Corporation

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issueUnfortunately, you have not provided enough information for us to work with you to address your concernsThe quickest way to get this issue resolved is by visiting support.microsoft.com or calling 1-800-642-If you are unable to resolve this issue via this avenue, please reply with your service request number so we can further investigate this issue Thank you, Microsoft Corporation

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding this issue We apologize for any delay in contact from our Escalations agents The Global Escalation Services team is now handling your case, and will work with you directly towards resolution Sincerely, Microsoft Corporation

Initial Business Response / [redacted] (1000, 5, 2014/08/05) */ Dear [redacted] ***, My name is [redacted] and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint from Revdex.com that you have experienced issues with SkypeI'm very sorry to read that and I will gladly assist you further Unfortunately the email address provided isn't linked to the Skype account with the payment issuePlease kindly provide me with the Skype account name you have problems with and I will gladly look into this in order to assist you further You can cancel your subscription at any timeJust sign in to your account here: https://secure.skype.com/account/call-phones/packages and click Settings next to the subscription you want to cancel, then click Cancel subscription More information how to contact Skype Customer Service can be found here: https://support.skype.com/en/faq/FA If you are having trouble signing into Skype, you can find help in this FAQ as well: https://support.skype.com/en/faq/FA I hope this response has been helpful I will be waiting for your reply in order to assist you further We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoI have followed the prompts provided by [redacted] abhoveI am providing all the information I have about the skype account: 1) # XXXXXXX, 2) [redacted] 3) [redacted] I'd ask [redacted] to cancel me out and be sure I don't have any charges from skypeI'll be satisfiedbut will recheck with my credit card company, as I tried to do this same sequence beforeIt doesn't have to be this difficult [redacted] Final Business Response / [redacted] (4000, 9, 2014/08/11) */ Dear [redacted] ***, Thank you for your reply and for the information provided I have found the recurring orders for the Skype NumberUpon checking our records I can see that the Order # XXXXXXXXX has been charged back on August 05, In addition I have issued a goodwill refund for the Order # XXXXXXXXX and the funds will be returned to your [redacted] Therefore the payment agreement is now cancelled as well and there will be no more charges We apologise for any possible inconveninces caused by this I appreciate your patience and understanding Kind regards, [redacted] Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because:in my opinion thre advertisment of windows that it was easy to use and if you did not like product you could easily roll back to privevous version ,which resulted in crashing my computer and not being able to recover it, Sincerely, [redacted] ***

Dear [redacted] , Thank you for contacting Microsoft Corporation via the Revdex.com regarding your Windows sign in issue The Technical Support Escalations Team will investigate this matter and contact you directly to work toward a resolution Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: The resolution is still to be determined Once a resolution is determined, I will likely then accept a response to resolve this complaint.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I contacted the XBox live support group via chat via your websiteThey did not give me a case number and said there was nothing they could do as the snap feature was just discontinued without notice on the latest xbox one software updateSo they said my only option was to make my voice heard through forums or writing to you direct which there was no apparent way to do so hence is why I am contacting you through the Revdex.com so hopefully I can get some kind of satisfactionPlease re-enable the snap feature as it was originally intended and advertised when I purchased the Xbox one Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue logging on to your computer We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance If you have not yet contacted support about this issue, visit support.microsoft.com Sincerely, Microsoft Corporation

Complaint: [redacted] I am rejecting this response because: This was filed over a year ago The response was not a resolution to anything but just saying to update the complaint This is a ploy to have the complaint removed and prevent future customers from seeing past issues I bet they get a lot of unresolved complaints removed this wayYou are better then this Microsoft.Sincerely, [redacted]

Dear [redacted] ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an issue with your Surface Book exchangeAs the terms state, this fee will appear on your account until Microsoft receives your defective device, to make sure that the funds are available should anything happen that requires payment for the new deviceOnce the hardware center receives your original device, the fee will be refundedThis is part of Microsoft's policy regarding advanced exchanges and cannot be modified If your original device has been received at the hardware center already and you have still been charged, please visit support.microsoft.com or call 1-800-642-about this issue for the fastest resolutionIf you are unable to resolve the issue via this avenue, reply back with your most recent service request number and we will be happy to help Sincerely, Microsoft Corporation

Dear ***, Thank you for contacting Microsoft Corporation via the Revdex.com regarding an account hack We would like to investigate your issue further but were unable to locate a service request number within your claim or with the information you have provided If you have a service request number, please update your claim with this number and at that time we will be able to provide further assistance Sincerely, Microsoft Corporation

Hello, My name is Kaisa and I work for Skype Customer Relations OfficeMy duties include responding to customer complaints I received your complaint via Revdex.com saying that you have experienced issues with SkypeI’m very sorry to read that and I will gladly assist you further The email address provided is linked to one Skype account and there are no purchase or Skype Credit on the account Please make sure to sign into the right Skype account Please kindly provide me with the Skype name you experience issues with and I will gladly look into this for you We apologize for any possible inconveniences caused by this I appreciate your patience and understanding Kind regards, Kaisa Customer Relations Office Skype

Complaint: [redacted] I am rejecting this response because: I do not agree with the response and feel that the company should take some type of ownership If they are bound by one policy; they should have other options in how to handle a mistake they have caused Microsoft has not provided any other option in taking ownership in "righting a wrong."Sincerely, [redacted]